Rollout of the global Modern Devices solution, ?Windows Edition?, Onboarding of the German entity (30,000 workstations), End-to-end Scrum methodology using Jira 

• Managed the Packaging Factory in India (300 packages),
• Packaged the most complex applications,
• Integrated and deployed applications through Intune,
• Troubleshot Intune and workstation issues through Jira user stories. 

• Managed and optimised the MECM infrastructure (Current Branch),
  • Owned the MECM platform: regular upgrades, compatibility and continued Microsoft support.
  • Conducted comprehensive audits (boundary groups, replication, monitoring, site health, network flows?) and implemented remediation to improve deployment reliability. 
• Owned the Windows reference image,
  • Streamlined and modernised task sequences: created a unified, faster and more maintainable sequence in preparation for Windows Autopilot. 
• Intune administration and engineering (Modern Management)
  • Managed the full endpoint lifecycle: provisioning, configuration, security, updates and compliance.
  • Deployed updates through rings (Test, Pilot, Production) and managed Feature Updates (Windows 10 ? Windows 11 migra?ons).
  • Administered BitLocker and Microsoft LAPS policies, and compliance / security settings.
  • Packaged and deployed applications (Win32, MSIX, Store Apps) using PSAppDeployToolkit and IntuneWinAppUtil, including validation and reporting.
  • Created and maintained configuration policies (certificates, networking, firewall, Windows settings, etc.) through the Intune Settings Catalog, templates and remediation scripts.
  • Monitored and improved security and compliance scores using Defender and Endpoint Analytics.
  • Designed a dynamic, modular Intune RBAC model (segmented by brand, region, site and team) in collaboration with a service provider. 
  • Performed advanced diagnosis and resolved complex incidents using Intune logs, Event Viewer, MDM Diagnostics Tool and Graph API.
  • Used Graph API for reporting and compliance analysis.
  • Managed privileged local accounts through Account Protection profiles.
  • ? 
• Transformation project for Windows Autopilot (AAD Only)
  • Designed and deployed the Autopilot solution (deployment profiles, ESP, network and security configuration).
  • Migrated GPOs to Intune: extraction, analysis with local IT teams, validation and reconfiguration across regions (AM/APAC/EMEA).
  • Worked with HP to integrate Provisioning Connect, HP Connect and Sure Admin: automated factory pre-provisioning (image, apps and configuration) and managed BIOS updates, settings and access through Intune.
  • Produced comprehensive technical documentation in Confluence covering architecture and processes for local and global teams. 
• Acted as the technical liaison between internal teams and HP for hardware and related services. 

• Owned the legacy MECM infrastructure,
• Owned the multilingual workstation reference image,
• Owned application packaging and deployment,
• Owned software update deployment to workstations,
• Created a TS with pre-provisioning to upgrade multilingual workstations over VPN during Covid,
• Deployed ESU to extend support for Windows 7 workstations,
• Implemented Wyse Management Suite to deploy thin clients,
• Provided Level 3 support for server updates through MECM. 

• Owned the MECM and Ivanti infrastructures,
  • Upgraded infrastructures to retain vendor support and enable deployment of the latest OS versions.
  • Redesigned the MECM infrastructure to align with network changes, simplify its structure and improve replication and deployment reliability (300 DPs ? 6 DPs).
• Owned the reference images,
  • Maintained existing task sequences, consolidated them into a single TS, then rebuilt a simpler, faster and more reliable TS from scratch.
  • Reduced the number of supported workstation models.
  • Changed the driver packaging method.
• Led successive workstation migrations to keep pace with Microsoft releases and maintain support.
  • Versions 1607 -> 22H2.
  • Created a TS with pre-provisioning to upgrade workstations over VPN during Covid.
  • Initiated planning for the Windows 11 migration.
• Owned workstation software updates,
  • Took over the activity before handing it back to a dedicated team member.
  • Deployed ESU to extend support for Windows 7 workstations.
• Owned application packaging and deployment,
  • Introduced a new application packaging method and standards using the open-source AppDeployToolkit solution.
  • Managed BIOS updates using scripts and vendor tools.
• Owned the Intune tenant for mobile device management,
  • Implemented Fully Managed mode for Android.
  • Implemented kiosk mode for in-store tablets.
  • Implemented BYOD.
• Acted as liaison between requesters and the company managing Zebra TC56/57 devices,
• Reported KPIs for the various deployments. 

Operations, Windows 10 migration

• Managed the five-person central End-User Solutions team,
• Led and organised the technical and functional design of solutions,
• Served as the solutions lead for regional IT departments (SCCM, reference images, antivirus, peripherals and global applications),
• Coordinated external providers,
• Managed relationships with software and hardware vendors. 

Implementation of IGEL thin clients

• Workplace Operations Lead,
• ?Moostic 5? project: Windows 10 deployment:
  • Project Manager for the Windows 10 rollout,
  • Owned the reference image (MDT) and deployment script (PowerShell),
  • Tested and validated hardware platforms.
  • Created a Windows 10 mobility solution (always-connected VPN + Device Control (Ivanti) + BitLocker).
• Conducted a POC to replace Ivanti (LANDesk) with SCCM.
• Led a project to replace branch workstations with IGEL thin clients.
• ?Reverse? project: managed the relationship with the outsourcing provider for workstation transfers as part of an entity separation.
• ?Cleaveland? project: contributed to the integration of the IT systems of a newly acquired entity.
• Deployed a LANDesk appliance in the DMZ to patch workstations outside the corporate network.
• Implemented various banking tools and applications,