• Transition of workplace en network services from KPN to DXC including AD to Azure AD
• Transition of 200 applications from Citrix to Azure virtual desktop en Web application proxy

Resources:

2 architects, 4 project managers, technical product specialists

• Improved suppliers services for 23.000 end users in the area of workplace, networking, data centre, security and compliance
• Contributed to the companywide ICT strategy for infrastructure development being a management team member and senior supplier or senior user in several programs
• Team lead for the security and compliance teams and responsible for the acceptance of the suppliers assurance statements (BIO, GDPR, DIGID, WPG) and improvement plans

Keiy projects:

• European tendering procedure for workplace services, hardware, telephone services and network services
• Datacentre transition from IBM to DXC. Strategic Cloud services (M365 en Azure)

Resources:

HRM responsibility for 2 team leads en 30 staff including contractors

• Improved security to support remote customers by implementing TeamViewer Tensor remote
• Upgraded the old W10 workplace to a modern passwordless workplace, increasing security with conditional access
• Reduce the management effort with Intune and improving user experience
• Introduced a new way of working optimizing the use of M365 suite
• Migrated several data stores to the cloud
• Support remote working with the introduction of Always On VPN

Resources:

Architects, Service desk, 2nd and 3rd line engineers

• Temporary filled this position and handover to a new IT manager, Member of the IT management team
• Responsible for IT operations department
• Several contracts renewed
• Implemented a data recovery solution (including application, system and disaster recovery) and initiated and structured the infrastructure update program (sites, DC and Azure) and cyber security threat and vulnerability program

Resources:

Architect, Service desk, 2nd and 3rd line engineers

• Project charters, Project overall plan, RAID log. SOW?s, SLA, cut-over plan, communication plan
• Transition of the global infrastructure services from DXC and Cap Gemini to HCL including datacentre
• Introduction of a full MSP
• Transformation to modern technology (Lync to MS Teams, Anywhere365) and the modern workplace (IAM, W10, O365, SharePoint)
• Liaison for other business units, infra and network (SDWAN/LAN) projects during transition

Resources:

5 architects, 2 team leads, several other subject matter experts and manage service providers

• Project charters, Project overall plan, RAID log. SOW?s, SLA, cut-over plan, communication plan
• Transition and update of IT services in the Netherlands, Belgium, Germany and Switzerland including workplace, replace the Lan at 26 locations, WAN to SDWAN transition and ServiceDesk to a new manage service provider
• Upgrade approx
• 3500 users to the modern workplace with windows10, O365, SharePoint and OneDrive, Intune, Azure AD and Citrix for legacy applications
• Responsible for overall communication, training and roll-out

Resources:

1 architect, 2 team leads, several other subject matter experts and manage service providers

• Project charters, Project overall plan, RAID log. SOW?s, SLA, cut-over plan, communications, go-live
• Transition of global R&D datacentre services from incumbent (Atos EMEA, Atos APAC, FSL US) to a new single service provider (HCL)
• Single point of contact between R&D IT and the program
• Datacentres move from Atos Eindhoven to Equinix Amsterdam

Resources:

1 architect, 2 stream leads, several other subject matter experts and manage service providers.

Infrastructure management & Delivery

• Project charters, Project overall plan, RAID log
• Restructured in a single program and restarted the desktop transition to Windows10 project for approx
• 35.000 users worldwide, implementation of a corporate SCCM infrastructure project for clients, servers and Cloud, a VDI Skype for Business voice and video improvement project and the transition to a Cloud-ready service structure
• Delivered a framework for planning, RAID and reporting for requirement management, engineering, and operations
• Handed over to internal program manager

Resources:

2 architects, 5 stream leads, several other subject matter experts

• Project Charter, High level design, Detail level design with test scripts, Service design for the implementation of the Symantec DLP solution
• A Security plan (compliance, privacy and security) for the deployment of an ISO27001 information security management system (ISMS) as part of the service creation
• The design is based on a Cloud-first solution (AWS, Microsoft Azure). The project will be continued at a later stage

Resources:

3 solution architects, Service architect, several other subject matter experts

• Cybersecurity strategy, interdependencies, roadmap, and transition plan
• Office wide BCM implementation (ISO23301), Information Security Management system (ISO27001), Identity and Access management design (Cloud/managed service) and implementation plan
• Accomplished a level 4 information security maturity level
• Implementation of quick win security features
• Completed a European tender for an intrusion detection and prevention managed service, an identity and access management service and a managed PKI service

Resources:

2 architects, 6 stream leads and 30+ subject matter experts using Deloitte, EY and PA consulting as managed service partners.