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Aktualisiert am 23.05.2024
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Verfügbar ab: 23.05.2024
Verfügbar zu: 100%
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Architekt
Integration
Data Modeling
Teamleading
Projektleitung
Product Management
Solution Architect
Solution Management
Salesforce
AWS
Mulesoft
Hindi
Mother Toungue
English
Native. C2
German
Advanced. B2

Einsatzorte

Einsatzorte

Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

1 year 6 months
2022-11 - now

various projects

Solution Architect
Solution Architect
Leadership:
  • Team Leadership:
    • Foster a collaborative environment within a team of 60+ members in a 2M? project.
    • Act as a mentor and guide for solution consultants and architects.
  • CRM Strategy at Audi AG:
    • Define product and technical strategies for CRM.
    • Lead architecture review board, collaborating with solution consultants and architects.
    • Collaborate with the Head of CRM and Solution Manager on CRM strategy.
    • Drive architecture decisions aligned with strategic goals.
  • RFP Creation:
    • Formulate RFPs for System Integrators, managing new contract proposals.
    • Provide leadership in vendor selection and contract negotiations.


Architecture:

  • Drive Scalable Solutions:
    • Design a scalable solution for CRM at Audi AG using Salesforce, Marketing Cloud, AWS, and Odaseva.
    • Contribute to the design of the target IT landscape for Salesforce and connected systems.
  • Data Modelling and Security:
    • Establish data modelling practices in Salesforce.
    • Implement identity and access management based on the principle of least privilege for Salesforce orgs.
    • Ensure data integrity and security.
  • Integration and CI/CD:
    • Collaborate on integrations with Mulesoft and other external systems.
    • Design an optimised CI/CD pipeline and branching strategy with DevOps.


Project Management:

  • Agile Project Management:
    • Generate JIRA features for PI planning events.
    • Lead Agile methodologies and SAFe framework in project management.
    • Ensure adherence to timelines, scope, and budgets in project delivery.
  • IT Security and Logging:
    • ?Develop IT security logging framework for applciations using SPLUNK.
Audi AG
7 months
2022-04 - 2022-10

OEM template at ONE.CRM

System Architect
System Architect
Leadership:
  • Founding Member and Team Leadership:
    • Pioneered the formation of the team, serving as a founding member.
    • Assumed a leadership role in staffing, strategically placing individuals into various roles for the successful implementation of the OEM template for the group brands.
    • Fostered a collaborative environment within the team, ensuring alignment with project goals.
  • Project Vision and Oversight:
    • Envisioned and drove the project to enable OEMs with a CRM for sending commercial and transactional emails in digital sales.
    • Provided a platform to capture leads, enhancing the digital sales process for
    • OEMs within the group brands.


Architecture and Technical Leadership:

  • Lead Architecture Board:
    • Chaired the architecture board, guiding the team through crucial technical discussions.
    • Ensured alignment with project objectives, driving decisions that supported the successful implementation of the OEM template.
  • Technical Strategy Development:
    • Worked closely with group brand OEMs to understand their unique needs and challenges.
    • Developed and communicated a technical strategy that addressed the specific requirements of each OEM within the group brands.


Project Management:

  • Strategic Planning:
    • Led strategic planning sessions to align team efforts with the overarching goals of implementing the OEM template.
    • Ensured the team's focus on providing a CRM solution that facilitates digital sales through effective email communication and lead capture.
  • Timely Execution:
    • Spearheaded timely execution of project milestones, maintaining a balance between speed and precision.
    • Managed project timelines, ensuring efficient delivery of the CRM platform for OEMs within the group brands.


Collaboration and Communication:

  • Stakeholder Engagement:
    • Engaged with stakeholders, fostering strong relationships with group brand OEMs.
    • Acted as a liaison between OEMs and the project team, ensuring seamless communication and understanding of requirements.
  • Use Case Collection and Collaboration:
    • Collaborated closely with group brand OEMs to collect and compare use cases.
    • Diligently embarked on journeys to various brand locations, fostering a firsthand connection with diverse teams. These frequent travels not only strengthened collaboration but also ensured a holistic and empathetic approach in capturing the essence of each brand's needs. Translated gathered insights into comprehensive technical requirements, guiding the team towards effective solutions.
  • Continuous Improvement:
    • Promoted a culture of continuous improvement, encouraging feedback loops and iterative enhancements.
    • Facilitated collaboration among team members, OEMs, and stakeholders to refine processes and deliver optimal results.
Audi AG
2 months
2021-10 - 2021-11

ONE.CRM

Solution Architect
Solution Architect
Leadership:
  • Team Leadership:
    • Led and mentored a diverse team of 200+ external professionals as Large Program Solution Architect in an 8M ? Program.
    • Orchestrated a collaborative environment within the extensive team.
  • CRM Strategy at CARIAD SE:
    • Defined and executed CRM strategies for the one.crm program at CARIAD SE.
    • Collaborate with the Head of CRMs for different Brands under the VW group and Solution Manager on CRM strategy.


Architecture:

  • Drive Scalable Solutions:
    • Acted as a central figure in guiding solution architects for the one.crm initiative.
    • Led the architecture board, collaborating with a larger team for the multimarket, multi-brand project.
    • Designed scalable solutions for the extensive one.crm program, accommodating multi-market and multi-brand requirements.
    • Played a key role in shaping the expansive target IT landscape for one.crm and connected systems.
  • Data Modeling and Security:
    • Established robust data modelling practices in Salesforce for the one.crm project.
    • Ensured data security at rest and in transit for a larger team and more complex project dynamics.
    • Implemented identity and access management based on the principle of least privilege for Salesforce orgs in the extensive program.
  • Integration and CI/CD:
    • Collaborated on intricate integrations with Mulesoft and Marketing Cloud for the one.crm program.
    • Designed an optimised CI/CD pipeline and branching strategy in collaboration with a larger DevOps team.
  • Product Distribution and Packaging Strategy:
    • Developed an integrated product distribution and packaging strategy for Salesforce within the one.crm program.
    • Ensured efficient and effective distribution of Salesforce products while aligning packaging with diverse market needs and brand distinctions.


Project Management:

  • Agile Project Management:
    • Generated JIRA features for extensive PI planning events in the one.crm project.
    • Led Agile methodologies and SAFe framework implementation for a larger team in the one.crm initiative.
    • Ensured meticulous adherence to timelines, scope, and budgets in the complex and multifaceted one.crm project.
Audi AG
4 months
2021-06 - 2021-09

ONE.CRM at Audi German Market

Application Consultant Lead, System Architect
Application Consultant Lead, System Architect
  • Architecture and Product Integration:
    • Ensure sustainable, scalable architecture and best practices for VW One.CRM adaptation within the NSC for Audi Germany.
    • Maximize product value through strategic decisions aligned with business goals.
    • Facilitate the resolution of technical issues in a Production environment.
    • Provide leadership and support for the team to navigate challenges efficiently.
    • Review and challenge solution designs from Solution Architects for Sales, Service, Marketing cloud.
    • Serve as the Chairperson of the Architecture board, driving quality and consistency in architectural decisions.
  • Customer Engagement and Collaboration:
    • Guide consultative engagements with customers, addressing process, business, and technical challenges.
    • Collaborate closely with project and engagement managers for planning and implementation, ensuring customer satisfaction.
  • Deployment Planning and Oversight:
    • Plan and oversee deployment activities, ensuring a smooth product lifecycle.
  • Guidelines and Best Practices:
    • Lay down comprehensive guidelines and best practices for the team.
    • Cover solution design, development, deployment, and bug fixes, ensuring adherence to established standards at all times.
Campgemini GmbH
7 months
2020-11 - 2021-05

ONE.CRM

Application Consultant Lead, ART Lead Management - Solution Architect and Proxy Product Owner
Application Consultant Lead, ART Lead Management - Solution Architect and Proxy Product Owner
  • Designed and built a Lead generation solution for the markets for the group brands. Lead generated in over 50 markets globally today.
  • Review solution designs of User stories written by BAs of the Lead ART.
  • Support BAs to present solution design presented in the architecture board.
  • Fit-Gap analysis for the product for different markets.
  • Develop conceptual topics with the idea of build once and reuse across different applications with System Architects. Ex: Double Opt-In, Knowledge, Lead App
  • Review performance of the BAs and provide feedback to their people managers.
Campgemini GmbH
9 months
2020-02 - 2020-10

ONE.CRM

Application Consultant Lead, ART Lead Management - Business Analyst
Application Consultant Lead, ART Lead Management - Business Analyst
  • Indulge in requirements gathering workshops with the customer for new features.
  • Working on concepts with the customer. The concepts are driven by business value.
  • Create new user stories on JIRA as per the business requirements.
  • Collaborate with the technical architects to find the best possible solution.
  • Facilitate development and deployment by offshore teams.
  • Smoke test of the features developed.
  • Provide a demo of the solution during the sprint review to the customer.
  • Provide training to the end users.
  • Update about the progress report of the sprint to the customer.
Campgemini GmbH
5 months
2019-09 - 2020-01

VW Wholesale

Application Consultant Lead, Service Cloud Consultant
Application Consultant Lead, Service Cloud Consultant
  • Indulge in requirements gathering workshops with the customer for service cloud features.
  • POC of the solution designs and implementation.
  • Facilitate deployment of user stories with the offshore team.
Campgemini GmbH
5 months
2019-04 - 2019-08

Conducted workshops with customers to identify and address application

  • Conducted workshops with customers to identify and address application issues, ensuring prompt resolution and customer satisfaction.
  • Interacted with business owners across 20+ countries in the EMEA region, understanding their requirements and providing tailored solutions and support.
  • Designed and implemented solutions for new features, leveraging expertise in sales and service cloud consulting.
  • Managed an offshore team, effectively distributing work and knowledge to ensure efficient project execution.
  • Engaged in feasibility discussions with customers regarding new epics and features, providing valuable insights and recommendations.
  • Conducted comprehensive knowledge transfer sessions to onboard and train new team members, ensuring a smooth transition and quick ramp-up.
  • Maintained clear and concise documentation of application functionalities and processes, facilitating ease of understanding and knowledge sharing within the team.
  • Ensured consistent and error-free communication with stakeholders, avoiding technical jargon and industry-specific terms for better comprehension.
Cognizant Technology Solutions GmbH
1 year 1 month
2018-03 - 2019-03

Gathered customer requirements and translated them into User Stories

  • Gathered customer requirements and translated them into User Stories and solution designs on Veeva CRM, ensuring alignment between business needs and technical solutions.
  • Interacted with vendors responsible for user acceptance testing and support, facilitating smooth implementation and troubleshooting of issues.
  • Created functional design specifications, technical design specifications, and deployment sheet documents, ensuring clear and comprehensive documentation of project requirements and deliverables.
  • Demonstrated product functionality and provided training to customer's end users, ensuring successful adoption and utilization of Veeva CRM.
  • Conducted requirement analysis and implemented solutions, leveraging Veeva CRM's capabilities to meet customer needs effectively.
  • Developed proof of concepts (POCs) to showcase the feasibility and potential of proposed solutions, gaining stakeholder buy-in and support.
  • Developed APEX classes and triggers, enhancing the functionality and customization of Veeva CRM to meet specific business requirements.
  • Conducted smoke tests to ensure the stability and reliability of developed solutions before deployment.
  • Deployed Salesforce packages using change sets, ensuring seamless integration and deployment of new features and updates.
Cognizant Technology Solutions
4 years 3 months
2013-12 - 2018-02

Led and managed a support project based on Salesforce

Software Engineer
Software Engineer
  • Led and managed a support project based on Salesforce, ensuring timely resolution of tickets and high customer satisfaction.
  • Conducted workshops with customers to provide comprehensive training and information about the ITSM tool Service Now, enhancing their understanding and utilization of the platform.
  • Implemented a triaging system based on severity, incident type, and configuration item, streamlining ticket management and improving efficiency.
  • Successfully managed an offshore team of 3 Business Analysts, coordinating their tasks and ensuring smooth project execution.
  • Maintained clear and concise communication with stakeholders, avoiding technical jargon and ensuring understanding across all levels of the organization.
  • Consistently followed best practices and industry standards in software development and project management, resulting in high-quality deliverables and successful project outcomes.
  • Diligently proofread all documentation and reports, ensuring accuracy and professionalism in all communications.
  • Actively pursued professional development, staying updated with the latest technologies and trends in Salesforce and Service Now.
Accenture India Private Limited
4 months
2013-09 - 2013-12

Conducted comprehensive testing of applications on the Amazon appstore

Content Test Associate
Content Test Associate
  • Conducted comprehensive testing of applications on the Amazon appstore, ensuring functionality and quality standards were met.
  • Collaborated closely with developers to provide detailed feedback and coordinate necessary improvements.
  • Demonstrated strong attention to detail and meticulousness in identifying and reporting bugs and issues.
  • Actively participated in cross-functional meetings to discuss testing strategies and provide valuable insights for product improvement.
  • Contributed to the overall enhancement of the user experience by ensuring the smooth functioning of applications.
  • Maintained effective communication with team members and stakeholders to ensure timely resolution of issues.
  • Consistently met project deadlines and delivered high-quality results in a fastpaced and dynamic environment.
  • Played a key role in maintaining the reputation of Amazon appstore as a reliable and user-friendly platform.
Amazon.com

Aus- und Weiterbildung

Aus- und Weiterbildung

4 years 1 month
2009-07 - 2013-07

Information Technology

Bachelor, West Bengal University of Technology
Bachelor
West Bengal University of Technology

Position

Position

  • Solution Architect

Kompetenzen

Kompetenzen

Top-Skills

Architekt Integration Data Modeling Teamleading Projektleitung Product Management Solution Architect Solution Management Salesforce AWS Mulesoft

Produkte / Standards / Erfahrungen / Methoden

Salesforce
Experte

Profile

  • Experienced solution architect with in-depth knowledge of systems analysis and development. Specialized in creating customized solutions to efficiently meet business requirements. Strong problem solving skills and team player mentality
  • I bring over a decade of expertise as a Solution Architect and Manager, specializing in designing, implementing, and managing intricate Salesforce solutions. A seasoned leader, I've successfully guided projects from inception to completion, employing Agile methodologies and SAFe framework. My proficiency spans the entire Salesforce platform, translating business needs into efficient solutions that optimize processes and foster growth
  • Certified in Salesforce Administration, Development, Consulting, and Architecture, I excel in communication and collaboration, engaging stakeholders at all organizational levels. Currently leading a team of 5 technical architects on a 2 million euro/year Audi project with 60 team members, I contribute to CRM and technical strategy design for Audi OEM alongside the Head of CRM and Solution Manager
  • Committed to continuous learning, I'm upskilling in Data Cloud and Generative AI within the Salesforce ecosystem. Passionate and results-driven, my focus is on delivering substantial value and driving business expansion. Determined and enthusiastic, I am on a personal and professional journey towards achieving the Salesforce Certified Technical Architect (CTA) level by 2025


Skills:

Leadership

  • Technical
  • People
  • Strategic leadership


Salesforce Solution Architecture

  • System landscape and Enterprise architecture


CRM - Customer 360

  • Unified customer profile


Sales and After Sales Lifecycle

  • Design a sales and service cloud product


SAFe

  • Many years in SAFe Framework


Atlassian JIRA/Confluence

  • Create Epics
  • Features
  • US
  • Tasks
  • Reports
  • Dashboards and Documentation


Draw.io / Gliffy/ Lucidchart

  • Process flows


Technical 

  • Automation - Workflow rules, Validation rules, Approval processes, Workflows, Process Builders, Flows
  • Apex, LWC
  • Lightning

Einsatzorte

Einsatzorte

Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

1 year 6 months
2022-11 - now

various projects

Solution Architect
Solution Architect
Leadership:
  • Team Leadership:
    • Foster a collaborative environment within a team of 60+ members in a 2M? project.
    • Act as a mentor and guide for solution consultants and architects.
  • CRM Strategy at Audi AG:
    • Define product and technical strategies for CRM.
    • Lead architecture review board, collaborating with solution consultants and architects.
    • Collaborate with the Head of CRM and Solution Manager on CRM strategy.
    • Drive architecture decisions aligned with strategic goals.
  • RFP Creation:
    • Formulate RFPs for System Integrators, managing new contract proposals.
    • Provide leadership in vendor selection and contract negotiations.


Architecture:

  • Drive Scalable Solutions:
    • Design a scalable solution for CRM at Audi AG using Salesforce, Marketing Cloud, AWS, and Odaseva.
    • Contribute to the design of the target IT landscape for Salesforce and connected systems.
  • Data Modelling and Security:
    • Establish data modelling practices in Salesforce.
    • Implement identity and access management based on the principle of least privilege for Salesforce orgs.
    • Ensure data integrity and security.
  • Integration and CI/CD:
    • Collaborate on integrations with Mulesoft and other external systems.
    • Design an optimised CI/CD pipeline and branching strategy with DevOps.


Project Management:

  • Agile Project Management:
    • Generate JIRA features for PI planning events.
    • Lead Agile methodologies and SAFe framework in project management.
    • Ensure adherence to timelines, scope, and budgets in project delivery.
  • IT Security and Logging:
    • ?Develop IT security logging framework for applciations using SPLUNK.
Audi AG
7 months
2022-04 - 2022-10

OEM template at ONE.CRM

System Architect
System Architect
Leadership:
  • Founding Member and Team Leadership:
    • Pioneered the formation of the team, serving as a founding member.
    • Assumed a leadership role in staffing, strategically placing individuals into various roles for the successful implementation of the OEM template for the group brands.
    • Fostered a collaborative environment within the team, ensuring alignment with project goals.
  • Project Vision and Oversight:
    • Envisioned and drove the project to enable OEMs with a CRM for sending commercial and transactional emails in digital sales.
    • Provided a platform to capture leads, enhancing the digital sales process for
    • OEMs within the group brands.


Architecture and Technical Leadership:

  • Lead Architecture Board:
    • Chaired the architecture board, guiding the team through crucial technical discussions.
    • Ensured alignment with project objectives, driving decisions that supported the successful implementation of the OEM template.
  • Technical Strategy Development:
    • Worked closely with group brand OEMs to understand their unique needs and challenges.
    • Developed and communicated a technical strategy that addressed the specific requirements of each OEM within the group brands.


Project Management:

  • Strategic Planning:
    • Led strategic planning sessions to align team efforts with the overarching goals of implementing the OEM template.
    • Ensured the team's focus on providing a CRM solution that facilitates digital sales through effective email communication and lead capture.
  • Timely Execution:
    • Spearheaded timely execution of project milestones, maintaining a balance between speed and precision.
    • Managed project timelines, ensuring efficient delivery of the CRM platform for OEMs within the group brands.


Collaboration and Communication:

  • Stakeholder Engagement:
    • Engaged with stakeholders, fostering strong relationships with group brand OEMs.
    • Acted as a liaison between OEMs and the project team, ensuring seamless communication and understanding of requirements.
  • Use Case Collection and Collaboration:
    • Collaborated closely with group brand OEMs to collect and compare use cases.
    • Diligently embarked on journeys to various brand locations, fostering a firsthand connection with diverse teams. These frequent travels not only strengthened collaboration but also ensured a holistic and empathetic approach in capturing the essence of each brand's needs. Translated gathered insights into comprehensive technical requirements, guiding the team towards effective solutions.
  • Continuous Improvement:
    • Promoted a culture of continuous improvement, encouraging feedback loops and iterative enhancements.
    • Facilitated collaboration among team members, OEMs, and stakeholders to refine processes and deliver optimal results.
Audi AG
2 months
2021-10 - 2021-11

ONE.CRM

Solution Architect
Solution Architect
Leadership:
  • Team Leadership:
    • Led and mentored a diverse team of 200+ external professionals as Large Program Solution Architect in an 8M ? Program.
    • Orchestrated a collaborative environment within the extensive team.
  • CRM Strategy at CARIAD SE:
    • Defined and executed CRM strategies for the one.crm program at CARIAD SE.
    • Collaborate with the Head of CRMs for different Brands under the VW group and Solution Manager on CRM strategy.


Architecture:

  • Drive Scalable Solutions:
    • Acted as a central figure in guiding solution architects for the one.crm initiative.
    • Led the architecture board, collaborating with a larger team for the multimarket, multi-brand project.
    • Designed scalable solutions for the extensive one.crm program, accommodating multi-market and multi-brand requirements.
    • Played a key role in shaping the expansive target IT landscape for one.crm and connected systems.
  • Data Modeling and Security:
    • Established robust data modelling practices in Salesforce for the one.crm project.
    • Ensured data security at rest and in transit for a larger team and more complex project dynamics.
    • Implemented identity and access management based on the principle of least privilege for Salesforce orgs in the extensive program.
  • Integration and CI/CD:
    • Collaborated on intricate integrations with Mulesoft and Marketing Cloud for the one.crm program.
    • Designed an optimised CI/CD pipeline and branching strategy in collaboration with a larger DevOps team.
  • Product Distribution and Packaging Strategy:
    • Developed an integrated product distribution and packaging strategy for Salesforce within the one.crm program.
    • Ensured efficient and effective distribution of Salesforce products while aligning packaging with diverse market needs and brand distinctions.


Project Management:

  • Agile Project Management:
    • Generated JIRA features for extensive PI planning events in the one.crm project.
    • Led Agile methodologies and SAFe framework implementation for a larger team in the one.crm initiative.
    • Ensured meticulous adherence to timelines, scope, and budgets in the complex and multifaceted one.crm project.
Audi AG
4 months
2021-06 - 2021-09

ONE.CRM at Audi German Market

Application Consultant Lead, System Architect
Application Consultant Lead, System Architect
  • Architecture and Product Integration:
    • Ensure sustainable, scalable architecture and best practices for VW One.CRM adaptation within the NSC for Audi Germany.
    • Maximize product value through strategic decisions aligned with business goals.
    • Facilitate the resolution of technical issues in a Production environment.
    • Provide leadership and support for the team to navigate challenges efficiently.
    • Review and challenge solution designs from Solution Architects for Sales, Service, Marketing cloud.
    • Serve as the Chairperson of the Architecture board, driving quality and consistency in architectural decisions.
  • Customer Engagement and Collaboration:
    • Guide consultative engagements with customers, addressing process, business, and technical challenges.
    • Collaborate closely with project and engagement managers for planning and implementation, ensuring customer satisfaction.
  • Deployment Planning and Oversight:
    • Plan and oversee deployment activities, ensuring a smooth product lifecycle.
  • Guidelines and Best Practices:
    • Lay down comprehensive guidelines and best practices for the team.
    • Cover solution design, development, deployment, and bug fixes, ensuring adherence to established standards at all times.
Campgemini GmbH
7 months
2020-11 - 2021-05

ONE.CRM

Application Consultant Lead, ART Lead Management - Solution Architect and Proxy Product Owner
Application Consultant Lead, ART Lead Management - Solution Architect and Proxy Product Owner
  • Designed and built a Lead generation solution for the markets for the group brands. Lead generated in over 50 markets globally today.
  • Review solution designs of User stories written by BAs of the Lead ART.
  • Support BAs to present solution design presented in the architecture board.
  • Fit-Gap analysis for the product for different markets.
  • Develop conceptual topics with the idea of build once and reuse across different applications with System Architects. Ex: Double Opt-In, Knowledge, Lead App
  • Review performance of the BAs and provide feedback to their people managers.
Campgemini GmbH
9 months
2020-02 - 2020-10

ONE.CRM

Application Consultant Lead, ART Lead Management - Business Analyst
Application Consultant Lead, ART Lead Management - Business Analyst
  • Indulge in requirements gathering workshops with the customer for new features.
  • Working on concepts with the customer. The concepts are driven by business value.
  • Create new user stories on JIRA as per the business requirements.
  • Collaborate with the technical architects to find the best possible solution.
  • Facilitate development and deployment by offshore teams.
  • Smoke test of the features developed.
  • Provide a demo of the solution during the sprint review to the customer.
  • Provide training to the end users.
  • Update about the progress report of the sprint to the customer.
Campgemini GmbH
5 months
2019-09 - 2020-01

VW Wholesale

Application Consultant Lead, Service Cloud Consultant
Application Consultant Lead, Service Cloud Consultant
  • Indulge in requirements gathering workshops with the customer for service cloud features.
  • POC of the solution designs and implementation.
  • Facilitate deployment of user stories with the offshore team.
Campgemini GmbH
5 months
2019-04 - 2019-08

Conducted workshops with customers to identify and address application

  • Conducted workshops with customers to identify and address application issues, ensuring prompt resolution and customer satisfaction.
  • Interacted with business owners across 20+ countries in the EMEA region, understanding their requirements and providing tailored solutions and support.
  • Designed and implemented solutions for new features, leveraging expertise in sales and service cloud consulting.
  • Managed an offshore team, effectively distributing work and knowledge to ensure efficient project execution.
  • Engaged in feasibility discussions with customers regarding new epics and features, providing valuable insights and recommendations.
  • Conducted comprehensive knowledge transfer sessions to onboard and train new team members, ensuring a smooth transition and quick ramp-up.
  • Maintained clear and concise documentation of application functionalities and processes, facilitating ease of understanding and knowledge sharing within the team.
  • Ensured consistent and error-free communication with stakeholders, avoiding technical jargon and industry-specific terms for better comprehension.
Cognizant Technology Solutions GmbH
1 year 1 month
2018-03 - 2019-03

Gathered customer requirements and translated them into User Stories

  • Gathered customer requirements and translated them into User Stories and solution designs on Veeva CRM, ensuring alignment between business needs and technical solutions.
  • Interacted with vendors responsible for user acceptance testing and support, facilitating smooth implementation and troubleshooting of issues.
  • Created functional design specifications, technical design specifications, and deployment sheet documents, ensuring clear and comprehensive documentation of project requirements and deliverables.
  • Demonstrated product functionality and provided training to customer's end users, ensuring successful adoption and utilization of Veeva CRM.
  • Conducted requirement analysis and implemented solutions, leveraging Veeva CRM's capabilities to meet customer needs effectively.
  • Developed proof of concepts (POCs) to showcase the feasibility and potential of proposed solutions, gaining stakeholder buy-in and support.
  • Developed APEX classes and triggers, enhancing the functionality and customization of Veeva CRM to meet specific business requirements.
  • Conducted smoke tests to ensure the stability and reliability of developed solutions before deployment.
  • Deployed Salesforce packages using change sets, ensuring seamless integration and deployment of new features and updates.
Cognizant Technology Solutions
4 years 3 months
2013-12 - 2018-02

Led and managed a support project based on Salesforce

Software Engineer
Software Engineer
  • Led and managed a support project based on Salesforce, ensuring timely resolution of tickets and high customer satisfaction.
  • Conducted workshops with customers to provide comprehensive training and information about the ITSM tool Service Now, enhancing their understanding and utilization of the platform.
  • Implemented a triaging system based on severity, incident type, and configuration item, streamlining ticket management and improving efficiency.
  • Successfully managed an offshore team of 3 Business Analysts, coordinating their tasks and ensuring smooth project execution.
  • Maintained clear and concise communication with stakeholders, avoiding technical jargon and ensuring understanding across all levels of the organization.
  • Consistently followed best practices and industry standards in software development and project management, resulting in high-quality deliverables and successful project outcomes.
  • Diligently proofread all documentation and reports, ensuring accuracy and professionalism in all communications.
  • Actively pursued professional development, staying updated with the latest technologies and trends in Salesforce and Service Now.
Accenture India Private Limited
4 months
2013-09 - 2013-12

Conducted comprehensive testing of applications on the Amazon appstore

Content Test Associate
Content Test Associate
  • Conducted comprehensive testing of applications on the Amazon appstore, ensuring functionality and quality standards were met.
  • Collaborated closely with developers to provide detailed feedback and coordinate necessary improvements.
  • Demonstrated strong attention to detail and meticulousness in identifying and reporting bugs and issues.
  • Actively participated in cross-functional meetings to discuss testing strategies and provide valuable insights for product improvement.
  • Contributed to the overall enhancement of the user experience by ensuring the smooth functioning of applications.
  • Maintained effective communication with team members and stakeholders to ensure timely resolution of issues.
  • Consistently met project deadlines and delivered high-quality results in a fastpaced and dynamic environment.
  • Played a key role in maintaining the reputation of Amazon appstore as a reliable and user-friendly platform.
Amazon.com

Aus- und Weiterbildung

Aus- und Weiterbildung

4 years 1 month
2009-07 - 2013-07

Information Technology

Bachelor, West Bengal University of Technology
Bachelor
West Bengal University of Technology

Position

Position

  • Solution Architect

Kompetenzen

Kompetenzen

Top-Skills

Architekt Integration Data Modeling Teamleading Projektleitung Product Management Solution Architect Solution Management Salesforce AWS Mulesoft

Produkte / Standards / Erfahrungen / Methoden

Salesforce
Experte

Profile

  • Experienced solution architect with in-depth knowledge of systems analysis and development. Specialized in creating customized solutions to efficiently meet business requirements. Strong problem solving skills and team player mentality
  • I bring over a decade of expertise as a Solution Architect and Manager, specializing in designing, implementing, and managing intricate Salesforce solutions. A seasoned leader, I've successfully guided projects from inception to completion, employing Agile methodologies and SAFe framework. My proficiency spans the entire Salesforce platform, translating business needs into efficient solutions that optimize processes and foster growth
  • Certified in Salesforce Administration, Development, Consulting, and Architecture, I excel in communication and collaboration, engaging stakeholders at all organizational levels. Currently leading a team of 5 technical architects on a 2 million euro/year Audi project with 60 team members, I contribute to CRM and technical strategy design for Audi OEM alongside the Head of CRM and Solution Manager
  • Committed to continuous learning, I'm upskilling in Data Cloud and Generative AI within the Salesforce ecosystem. Passionate and results-driven, my focus is on delivering substantial value and driving business expansion. Determined and enthusiastic, I am on a personal and professional journey towards achieving the Salesforce Certified Technical Architect (CTA) level by 2025


Skills:

Leadership

  • Technical
  • People
  • Strategic leadership


Salesforce Solution Architecture

  • System landscape and Enterprise architecture


CRM - Customer 360

  • Unified customer profile


Sales and After Sales Lifecycle

  • Design a sales and service cloud product


SAFe

  • Many years in SAFe Framework


Atlassian JIRA/Confluence

  • Create Epics
  • Features
  • US
  • Tasks
  • Reports
  • Dashboards and Documentation


Draw.io / Gliffy/ Lucidchart

  • Process flows


Technical 

  • Automation - Workflow rules, Validation rules, Approval processes, Workflows, Process Builders, Flows
  • Apex, LWC
  • Lightning

Vertrauen Sie auf GULP

Im Bereich Freelancing
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