Salesforce
Aktualisiert am 03.02.2025
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 03.02.2025
Verfügbar zu: 100%
davon vor Ort: 0%
Architekt
Integration
Data Modeling
Teamleading
Projektleitung
Product Management
Solution Architect
Solution Management
Salesforce
AWS
Mulesoft
Hindi
Mother Toungue
English
Native. C2
German
Advanced. C1

Einsatzorte

Einsatzorte

Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

11 months
2024-03 - now

Helping clients develop a mature, holistic, and scalable Salesforce architecture

Founder
Founder
  • Helping clients develop a mature, holistic, and scalable Salesforce architecture integrated seamlessly with external systems
  • With our motto "Elevating Excellence" - I offer my clients a very high quality of work and advice
  • Focus areas - Salesforce platform architecture, Salesforce data model designing, Salesforce data backup and recovery, Application security and audit logging, Integration Architecture, Marketing Cloud, and Data Cloud.
on request
Frankfurt, Deutschland
1 year 3 months
2022-12 - 2024-02

Developed the DevOps strategy

Cross-cloud architect (Salesforce, Mulesoft, AWS)
Cross-cloud architect (Salesforce, Mulesoft, AWS)

The project focused on implementing the ONE.CRM template for the OEM Audi or the brand Audi.

  • Developed the DevOps strategy i.e. branching and sandbox structure for efficient development and deployment.
  • Developed the Identity and Access Management concept for our salesforce organizations based on the Principle of Least Privilege.
  • Developed and implemented the audit logging feature for strengthening IT security for all IT applications under my ownership such as Salesforce, Mulesoft, AWS, and Odaseva which were all collected in an AWS S3 bucket and sent to Splunk via a Lambda function.
  • Connected and configured Odaseva, a Backup and Restore solution for all our Salesforce orgs.
  • Implemented Partner Community for all out partner NSCs (National Sales Company) to view market reports.
  • Mulesoft - experience with Anypoint Platform components including Anypoint Studio, API Manager, and Runtime Manager
  • Deep understanding of the complete Software Development Life Cycle (SDLC) and experience with classic project management and SAFe.
  • Leader of the Architecture board with Technical Architects from different teams.
Audi AG - OEM
Ingolstadt, Bavaria
1 year 2 months
2021-10 - 2022-11

ONE.CRM project

Solution architect
Solution architect

ONE.CRM template, serving five Volkswagen brands (Audi, SEAT, ?KODA, Volkswagen, and VW Commercial Vehicles) across global markets. Solution architect for the ONE.CRM project with a focus on building a template (300+ headcount)

  • Developed the packaging strategy for the project to maximize distribution efficiency to the markets and brands.
  • Distribution strategy for ONE.CRM template to all brands and markets of VW group across the globe.
  • Implemented modular Architecture design for the Template.
  • Conducted business requirement assessments from business heads of brands and markets and converted them into Epics and Features with the template approach in focus.
  • Manage external SI partner for the delivery of technical solutions for the ONE.CRM template.
  • Leader of the Architecture board with Technical and Solution Architects from different ARTs including program architects from Salesforce.
CARIAD SE
Ingolstadt, Bavaria
4 months
2021-06 - 2021-09

Localization project

Technical Architect and DevOps Architect
Technical Architect and DevOps Architect

The project focused on implementing the ONE.CRM template for the Audi brand within the German market. Technical Architect and DevOps Architect for Audi Germany localization project.

  • Very good knowledge about Salesforce limitations and governer limits required to make conscious architecture decisions.
  • Worked with sales, service, experience, marketing, and integration.
  • Deployed Salesforce releases for two consecutive PIs.
NSC Audi AG
Frankfurt, Hessen
1 year 4 months
2020-03 - 2021-06

Developed the Sales Cloud solution

Business Analyst, Proxy Product Owner, and Solution Architect
Business Analyst, Proxy Product Owner, and Solution Architect

The project initially began as a template designed for all Audi markets worldwide. It was later expanded into a ONE.CRM template, serving five Volkswagen brands (Audi, SEAT, ?KODA, Volkswagen, and VW Commercial Vehicles) across global markets. Played several roles within the team such as Business Analyst, Proxy Product Owner, and Solution Architect in different phases of the project.

  • Developed the Sales Cloud solution from scratch on a template level that could be rolled out to several markets and brands of the VW group.
  • Designed the Sales cloud data model for the template.
  • Worked extensively by customizing Salesforce objects, workflows, user roles, and permissions.
  • Responsible for the design and implementation of scalable and customized Salesforce architectures.
  • Was responsible for data transformation and integration, including migration of data into Salesforce from several external systems to bring car data, customer data, and order data into Salesforce from external systems.
  • Experience with Integration best practices using Mulesoft as middleware.
  • Worked with multidisciplinary teams and stakeholders to achieve goals.
  • Collaborated with business stakeholders to gather requirements and define integration strategies aligned with business goals.
Audi AG
6 months
2019-09 - 2020-02

Review solution designs

System Architect for Salesforce
System Architect for Salesforce
  • Review solution designs from Salesforce Consultants and Business Analysts as well as coordination with the Integration team.
  • Worked with Integration Architect. Integration of Salesforce with external SAP system using Mulesoft.
  • Migrated the data from old org to new org efficiently.
Siemens Flender
Frankfurt, Hessen
6 months
2019-09 - 2020-02

Service Cloud

Salesforce Consultant with a focus on Service Cloud
Salesforce Consultant with a focus on Service Cloud
  • Implemented Einstein chat, and Omnichannel Live Chat, functionality within 3 months for the VW Wholesale project.
  • Provided ongoing support, troubleshooting, and updates for the integration, ensuring seamless communication for customer support.
  • Worked with multidisciplinary teams and stakeholders.
  • Collaborated with business stakeholders to gather requirements and define integration strategies aligned with business goals.
VW
Frankfurt, Hessen
6 months
2019-03 - 2019-08

Salesforce Sales and Service cloud project

Salesforce Consultant and onshore lead
Salesforce Consultant and onshore lead

Salesforce Consultant and onshore lead on a Salesforce Sales and Service cloud project with an offshore team of 20 members from India.

  • Moved the customer from Salesforce Classic to Salesforce Lightning.
  • Wrote solution designs for user stories and passed them on to the offshore team for development.
  • Coordinated the development with the offshore team and got it delivered to the client with high quality.
  • Designed and developed custom features, workflows, and automated processes in Salesforce.
  • Implementation of CPQ together with, Salesforce Billing, Contract Renewals, and Amendments.
  • Worked with multidisciplinary teams and stakeholders to achieve goals.
  • Collaborated with business stakeholders to gather requirements and define integration strategiies aligned with business goals.
  • Gathering and assessing business requirements and transforming them into standard and customized Salesforce solutions.
  • Leading workshops and training for end users to maximize Salesforce usage.
Abbott
Frankfurt, Hessen
1 year
2018-03 - 2019-02

Implementing and customizing Salesforce solutions

Salesforce Developer and Business Analyst
Salesforce Developer and Business Analyst
  • Experience in implementing and customizing Salesforce solutions for various clients.
  • Leading workshops and training for end users to maximize Salesforce usage.
  • Gathering and evaluating business requirements and translating them into standardized and customized Salesforce solutions.
  • Design and development of user-defined functions using process builders and flows as well as APEX.
  • Comprehensive work with Sales, and Service Clouds.
Takeda Pharmaceuticals
Kolkata, India
1 year 1 month
2017-01 - 2018-01

Worked with Sales and Service Clouds

Project Manager
Project Manager
  • Requirement gathering from onshore leads to work on user stories.
  • Low code and no code customization with Workflows and Process Builders.
  • Worked with Sales and Service Clouds.
Radius Health
Kolkata, India
3 years 1 month
2014-01 - 2017-01

Customizations with Process Builders, Apex

Salesforce developer
Salesforce developer
  • Requirement gathering from onshore leads to work on user stories.
  • Low code and no code customization with Workflows and Process Builders.
  • Worked with Sales Clouds.
  • Customizations with Process Builders, Apex. Wrote batches, and triggers.
Nissan
Kolkata, India

Aus- und Weiterbildung

Aus- und Weiterbildung

10 months
2024-04 - now

M.Sc in AI & ML

Master, TU Darmstadt
Master
TU Darmstadt
1 month
2020-09 - 2020-09

Salesforce Application Architect

App Builder, PD1, Sharing and Visibility Architect
4 years 1 month
2009-07 - 2013-07

B.Tech in IT

Bachelor, West Bengal University of Technology
Bachelor
West Bengal University of Technology

Position

Position

  • Solution Architect

Kompetenzen

Kompetenzen

Top-Skills

Architekt Integration Data Modeling Teamleading Projektleitung Product Management Solution Architect Solution Management Salesforce AWS Mulesoft

Produkte / Standards / Erfahrungen / Methoden

Salesforce
Experte
API Frameworks
Process Builder, Workflow, Flow, Apex
Sales, Service, Experience Clouds
User Management, IAM
Building Reports and Dashboards
Data Modelling
Architecture best practices
Data Cloud, AI and Einstein Co Pilot
Sales and Service Clouds

Profile:

  • Experienced solution architect with in-depth knowledge of systems analysis and development. Specialized in creating customized solutions to efficiently meet business requirements. Strong problem solving skills and team player mentality
  • I bring over a decade of expertise as a Solution Architect and Manager, specializing in designing, implementing, and managing intricate Salesforce solutions. A seasoned leader, I've successfully guided projects from inception to completion, employing Agile methodologies and SAFe framework. My proficiency spans the entire Salesforce platform, translating business needs into efficient solutions that optimize processes and foster growth
  • Certified in Salesforce Administration, Development, Consulting, and Architecture, I excel in communication and collaboration, engaging stakeholders at all organizational levels. Currently leading a team of 5 technical architects on a 2 million euro/year Audi project with 60 team members, I contribute to CRM and technical strategy design for Audi OEM alongside the Head of CRM and Solution Manager
  • Committed to continuous learning, I'm upskilling in Data Cloud and Generative AI within the Salesforce ecosystem. Passionate and results-driven, my focus is on delivering substantial value and driving business expansion. Determined and enthusiastic, I am on a personal and professional journey towards achieving the Salesforce Certified Technical Architect (CTA) level by 2025


OBJECTIVE

Accomplished Salesforce Architect with extensive expertise in the Salesforce Core Platform, specializing in Sales Cloud, Service Cloud, and Experience Cloud implementations. Adept at applying architecture best practices, including data modeling, data security, and integration methodologies to drive successful project outcomes. Proven leadership experience in managing multicultural and multinational teams, coupled with strong problem-solving abilities and a collaborative mindset. Proficient in Agile methodologies, including SAFe, and skilled in utilizing project management tools such as JIRA and Confluence. Well-versed in Microsoft applications, complementing a comprehensive skill set tailored to deliver impactful solutions in the Salesforce ecosystem.


Skills:

Leadership

  • Technical
  • People
  • Strategic leadership


Salesforce Solution Architecture

  • System landscape and Enterprise architecture


CRM - Customer 360

  • Unified customer profile


Sales and After Sales Lifecycle

  • Design a sales and service cloud product


SAFe

  • Many years in SAFe Framework


Atlassian JIRA/Confluence

  • Create Epics
  • Features
  • US
  • Tasks
  • Reports
  • Dashboards and Documentation


Draw.io / Gliffy/ Lucidchart

  • Process flows


Technical

  • Automation - Workflow rules, Validation rules, Approval processes, Workflows, Process Builders, Flows
  • Apex, LWC
  • Lightning

Einsatzorte

Einsatzorte

Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

11 months
2024-03 - now

Helping clients develop a mature, holistic, and scalable Salesforce architecture

Founder
Founder
  • Helping clients develop a mature, holistic, and scalable Salesforce architecture integrated seamlessly with external systems
  • With our motto "Elevating Excellence" - I offer my clients a very high quality of work and advice
  • Focus areas - Salesforce platform architecture, Salesforce data model designing, Salesforce data backup and recovery, Application security and audit logging, Integration Architecture, Marketing Cloud, and Data Cloud.
on request
Frankfurt, Deutschland
1 year 3 months
2022-12 - 2024-02

Developed the DevOps strategy

Cross-cloud architect (Salesforce, Mulesoft, AWS)
Cross-cloud architect (Salesforce, Mulesoft, AWS)

The project focused on implementing the ONE.CRM template for the OEM Audi or the brand Audi.

  • Developed the DevOps strategy i.e. branching and sandbox structure for efficient development and deployment.
  • Developed the Identity and Access Management concept for our salesforce organizations based on the Principle of Least Privilege.
  • Developed and implemented the audit logging feature for strengthening IT security for all IT applications under my ownership such as Salesforce, Mulesoft, AWS, and Odaseva which were all collected in an AWS S3 bucket and sent to Splunk via a Lambda function.
  • Connected and configured Odaseva, a Backup and Restore solution for all our Salesforce orgs.
  • Implemented Partner Community for all out partner NSCs (National Sales Company) to view market reports.
  • Mulesoft - experience with Anypoint Platform components including Anypoint Studio, API Manager, and Runtime Manager
  • Deep understanding of the complete Software Development Life Cycle (SDLC) and experience with classic project management and SAFe.
  • Leader of the Architecture board with Technical Architects from different teams.
Audi AG - OEM
Ingolstadt, Bavaria
1 year 2 months
2021-10 - 2022-11

ONE.CRM project

Solution architect
Solution architect

ONE.CRM template, serving five Volkswagen brands (Audi, SEAT, ?KODA, Volkswagen, and VW Commercial Vehicles) across global markets. Solution architect for the ONE.CRM project with a focus on building a template (300+ headcount)

  • Developed the packaging strategy for the project to maximize distribution efficiency to the markets and brands.
  • Distribution strategy for ONE.CRM template to all brands and markets of VW group across the globe.
  • Implemented modular Architecture design for the Template.
  • Conducted business requirement assessments from business heads of brands and markets and converted them into Epics and Features with the template approach in focus.
  • Manage external SI partner for the delivery of technical solutions for the ONE.CRM template.
  • Leader of the Architecture board with Technical and Solution Architects from different ARTs including program architects from Salesforce.
CARIAD SE
Ingolstadt, Bavaria
4 months
2021-06 - 2021-09

Localization project

Technical Architect and DevOps Architect
Technical Architect and DevOps Architect

The project focused on implementing the ONE.CRM template for the Audi brand within the German market. Technical Architect and DevOps Architect for Audi Germany localization project.

  • Very good knowledge about Salesforce limitations and governer limits required to make conscious architecture decisions.
  • Worked with sales, service, experience, marketing, and integration.
  • Deployed Salesforce releases for two consecutive PIs.
NSC Audi AG
Frankfurt, Hessen
1 year 4 months
2020-03 - 2021-06

Developed the Sales Cloud solution

Business Analyst, Proxy Product Owner, and Solution Architect
Business Analyst, Proxy Product Owner, and Solution Architect

The project initially began as a template designed for all Audi markets worldwide. It was later expanded into a ONE.CRM template, serving five Volkswagen brands (Audi, SEAT, ?KODA, Volkswagen, and VW Commercial Vehicles) across global markets. Played several roles within the team such as Business Analyst, Proxy Product Owner, and Solution Architect in different phases of the project.

  • Developed the Sales Cloud solution from scratch on a template level that could be rolled out to several markets and brands of the VW group.
  • Designed the Sales cloud data model for the template.
  • Worked extensively by customizing Salesforce objects, workflows, user roles, and permissions.
  • Responsible for the design and implementation of scalable and customized Salesforce architectures.
  • Was responsible for data transformation and integration, including migration of data into Salesforce from several external systems to bring car data, customer data, and order data into Salesforce from external systems.
  • Experience with Integration best practices using Mulesoft as middleware.
  • Worked with multidisciplinary teams and stakeholders to achieve goals.
  • Collaborated with business stakeholders to gather requirements and define integration strategies aligned with business goals.
Audi AG
6 months
2019-09 - 2020-02

Review solution designs

System Architect for Salesforce
System Architect for Salesforce
  • Review solution designs from Salesforce Consultants and Business Analysts as well as coordination with the Integration team.
  • Worked with Integration Architect. Integration of Salesforce with external SAP system using Mulesoft.
  • Migrated the data from old org to new org efficiently.
Siemens Flender
Frankfurt, Hessen
6 months
2019-09 - 2020-02

Service Cloud

Salesforce Consultant with a focus on Service Cloud
Salesforce Consultant with a focus on Service Cloud
  • Implemented Einstein chat, and Omnichannel Live Chat, functionality within 3 months for the VW Wholesale project.
  • Provided ongoing support, troubleshooting, and updates for the integration, ensuring seamless communication for customer support.
  • Worked with multidisciplinary teams and stakeholders.
  • Collaborated with business stakeholders to gather requirements and define integration strategies aligned with business goals.
VW
Frankfurt, Hessen
6 months
2019-03 - 2019-08

Salesforce Sales and Service cloud project

Salesforce Consultant and onshore lead
Salesforce Consultant and onshore lead

Salesforce Consultant and onshore lead on a Salesforce Sales and Service cloud project with an offshore team of 20 members from India.

  • Moved the customer from Salesforce Classic to Salesforce Lightning.
  • Wrote solution designs for user stories and passed them on to the offshore team for development.
  • Coordinated the development with the offshore team and got it delivered to the client with high quality.
  • Designed and developed custom features, workflows, and automated processes in Salesforce.
  • Implementation of CPQ together with, Salesforce Billing, Contract Renewals, and Amendments.
  • Worked with multidisciplinary teams and stakeholders to achieve goals.
  • Collaborated with business stakeholders to gather requirements and define integration strategiies aligned with business goals.
  • Gathering and assessing business requirements and transforming them into standard and customized Salesforce solutions.
  • Leading workshops and training for end users to maximize Salesforce usage.
Abbott
Frankfurt, Hessen
1 year
2018-03 - 2019-02

Implementing and customizing Salesforce solutions

Salesforce Developer and Business Analyst
Salesforce Developer and Business Analyst
  • Experience in implementing and customizing Salesforce solutions for various clients.
  • Leading workshops and training for end users to maximize Salesforce usage.
  • Gathering and evaluating business requirements and translating them into standardized and customized Salesforce solutions.
  • Design and development of user-defined functions using process builders and flows as well as APEX.
  • Comprehensive work with Sales, and Service Clouds.
Takeda Pharmaceuticals
Kolkata, India
1 year 1 month
2017-01 - 2018-01

Worked with Sales and Service Clouds

Project Manager
Project Manager
  • Requirement gathering from onshore leads to work on user stories.
  • Low code and no code customization with Workflows and Process Builders.
  • Worked with Sales and Service Clouds.
Radius Health
Kolkata, India
3 years 1 month
2014-01 - 2017-01

Customizations with Process Builders, Apex

Salesforce developer
Salesforce developer
  • Requirement gathering from onshore leads to work on user stories.
  • Low code and no code customization with Workflows and Process Builders.
  • Worked with Sales Clouds.
  • Customizations with Process Builders, Apex. Wrote batches, and triggers.
Nissan
Kolkata, India

Aus- und Weiterbildung

Aus- und Weiterbildung

10 months
2024-04 - now

M.Sc in AI & ML

Master, TU Darmstadt
Master
TU Darmstadt
1 month
2020-09 - 2020-09

Salesforce Application Architect

App Builder, PD1, Sharing and Visibility Architect
4 years 1 month
2009-07 - 2013-07

B.Tech in IT

Bachelor, West Bengal University of Technology
Bachelor
West Bengal University of Technology

Position

Position

  • Solution Architect

Kompetenzen

Kompetenzen

Top-Skills

Architekt Integration Data Modeling Teamleading Projektleitung Product Management Solution Architect Solution Management Salesforce AWS Mulesoft

Produkte / Standards / Erfahrungen / Methoden

Salesforce
Experte
API Frameworks
Process Builder, Workflow, Flow, Apex
Sales, Service, Experience Clouds
User Management, IAM
Building Reports and Dashboards
Data Modelling
Architecture best practices
Data Cloud, AI and Einstein Co Pilot
Sales and Service Clouds

Profile:

  • Experienced solution architect with in-depth knowledge of systems analysis and development. Specialized in creating customized solutions to efficiently meet business requirements. Strong problem solving skills and team player mentality
  • I bring over a decade of expertise as a Solution Architect and Manager, specializing in designing, implementing, and managing intricate Salesforce solutions. A seasoned leader, I've successfully guided projects from inception to completion, employing Agile methodologies and SAFe framework. My proficiency spans the entire Salesforce platform, translating business needs into efficient solutions that optimize processes and foster growth
  • Certified in Salesforce Administration, Development, Consulting, and Architecture, I excel in communication and collaboration, engaging stakeholders at all organizational levels. Currently leading a team of 5 technical architects on a 2 million euro/year Audi project with 60 team members, I contribute to CRM and technical strategy design for Audi OEM alongside the Head of CRM and Solution Manager
  • Committed to continuous learning, I'm upskilling in Data Cloud and Generative AI within the Salesforce ecosystem. Passionate and results-driven, my focus is on delivering substantial value and driving business expansion. Determined and enthusiastic, I am on a personal and professional journey towards achieving the Salesforce Certified Technical Architect (CTA) level by 2025


OBJECTIVE

Accomplished Salesforce Architect with extensive expertise in the Salesforce Core Platform, specializing in Sales Cloud, Service Cloud, and Experience Cloud implementations. Adept at applying architecture best practices, including data modeling, data security, and integration methodologies to drive successful project outcomes. Proven leadership experience in managing multicultural and multinational teams, coupled with strong problem-solving abilities and a collaborative mindset. Proficient in Agile methodologies, including SAFe, and skilled in utilizing project management tools such as JIRA and Confluence. Well-versed in Microsoft applications, complementing a comprehensive skill set tailored to deliver impactful solutions in the Salesforce ecosystem.


Skills:

Leadership

  • Technical
  • People
  • Strategic leadership


Salesforce Solution Architecture

  • System landscape and Enterprise architecture


CRM - Customer 360

  • Unified customer profile


Sales and After Sales Lifecycle

  • Design a sales and service cloud product


SAFe

  • Many years in SAFe Framework


Atlassian JIRA/Confluence

  • Create Epics
  • Features
  • US
  • Tasks
  • Reports
  • Dashboards and Documentation


Draw.io / Gliffy/ Lucidchart

  • Process flows


Technical

  • Automation - Workflow rules, Validation rules, Approval processes, Workflows, Process Builders, Flows
  • Apex, LWC
  • Lightning

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