• Member of the support and development team. 
• Frequent communication with stakeholders to gather and design business requirements, ensuring the deliverables align with the company's strategic goals. 
• Responsible for designing and implementing new business requirements and for the maintenance of a custom-built flow platform used in Case management. 
• Development and maintenance of integrations between multiple internal company systems. 

• Technical architect and senior developer on a project for a utilities company 
• Development of customer portal in Experience Cloud 
• Design and development of business requirements, mainly focused on custom developments (Apex, Lightning Components and Lightning Web Components) and system integrations (inbound, outbound, REST webservices). 

• Development of customized solutions within the Salesforce platform to support critical business functions, mainly focused on system integration and development of Lightning Components for a custom Community. 

• Acted as Integration Manager for a project, in the luxury goods industry, to replace a B2B custom tool for a Salesforce B2B Commerce Cloud instance. 

• Development of customized solutions within the Salesforce platform to support critical business functions, mainly focused on system integration and development of Lightning Components for a custom Community. 

• Technical architect, developer and support analyst in several projects on various areas. 
• Design and development of custom apps and functionalities (Visualforce, Apex, Lightning Components). 
• Design, development and support of several system integrations (SSO/SAML, web services). 
• Management and implementation of several Classic to Lightning migrations. 

• Salesforce .com technical architect for IATA, on the development of a partner portal to be used by IATA associates across the globe (120k+ users), using Salesforce Communities based on Visualforce. 
• Mainly focused on custom developments and system integration. 
• Responsible for the integration of several IATA systems with the Portal: 
  • Salesforce Identity and connected apps for SSO (using SAML 1.1/2.0 with Salesforce acting as identity provider). 
  • Web service communication (SOAP) for both outbound and inbound communication. 

Vodafone Roaming Services (Luxembourg) 

• Lead Technical Architect, responsible for designing and implementing a new custom application to support the entire organization?s business processes. 
• Analysis, technical design and implementation of the new application?s requirements Application administration and environment management. 

Vodafone Global Enterprise (Newbury, UK) 

• Analysis, technical design and implementation of new business requirements. 
• Management and supervision of part of the development team. 

• Acted as an analyst and architect on a project to migrate a telecom company's middleware infrastructure and Order Management platform. 
• Acted as a technical analyst and developer on a project to implement a customized Field Service and Common Fail Detection module, using Siebel 8 for a telecom company. 
• Responsible for the analysis and development of several business requirements, in a Siebel upgrade project (6.3 to 8) for a telecommunications company.

• Responsible for managing the work done by external vendors for maintenance releases of the current systems and for the projects for new applications. 
• Responsible for building technical and functional designs and for defining business requirements.