SME Logistics (freelance, project based)

• Development of an AI operating system for operational logistics processes of international logistics providers (focus: sea and air freight)
• The product addresses the increasing complexity of global supply chains through AI supported automation, decision support, and data-driven process optimisation
  • Functional interface between logistics operations, product development, and AI engineering
  • Creating, standardising, and continuously improving of SOPs (Standard Operating Procedures) for AI agents across defined use cases
  • Identifying automation and optimisation opportunities through customer workshops and discovery formats
  • Preparing structured decision papers and recommendations for the founding team and product owners
  • Serving as Subject Matter Expert (SME) for LLM training, including data annotation, use-case-based labelling, and model optimisation
  • Ensuring quality assurance and validation of AI outputs through testing, feedback loops, and continuous performance improvement
  • ?Communication with internal and external stakeholders

• Core team 6 
• Project team 9

• Phased Rollout of a global Transport Management System (TMS) for ocean freight in a scale-up environment, with parallel product development and high operational complexity
• Objective: Gradual introduction of an MVP version of the system in Asia, starting with a smaller, controllable pilot market (Vietnam), followed by a multi-phase rollout across multiple locations in China (Shanghai, Ningbo, Shenzhen, Tianjin). In parallel, the system was progressively expanded and deployed module by module prior to the broader China rollout
• On-site go-live in Vietnam, including direct issue analysis and iterative optimisation in live operations
• High coordination effort due to parallel operation of the legacy and new TMS
• Close collaboration with the tech team to rapidly resolve critical showstoppers
• Implementation of a shift and escalation model with defined emergency contacts to address cross-time-zone operations (Europe ? Asia)
  • Functional lead of the operations workstream in a global TMS rollout for Asia
  • Translating operational processes into scalable system and process requirements
  • Time and resource planning, including dependency management
  • Prioritisation of requirements in close alignment with product and engineering teams
  • Planning and execution of a multi-stage rollout approach (Vietnam as pilot, China in two phases)
  • Definition of go-live criteria, cutover scenarios, and fallback processes
  • Managing the parallel run phase with high coordination and monitoring effort (legacy TMS vs. new TMS in live operations)
  • Execution of the on-site rollout in Vietnam, including training of local teams and go-live support
  • Live monitoring of the first productive shipments
  • Identification of system defects, process gaps, and UX issues
  • Structured root-cause analysis and prioritization of improvement initiatives
  • Ensuring operational stability during the go-live and stabilisation phases
  • Establishing a continuous feedback loop between operations and product development
  • Transferring learnings from the Vietnam rollout to the China rollout
  • Designing a pilot approach for China (Shanghai) and the second rollout phase (Ningbo, Shenzhen, Tianjin)
  • Monitoring and steering project performance against agreed timelines
  • Organising and facilitating project meetings and workshops
  • Preparing project status reports, presentations, and documentation of workstream outcomes
  • Presenting? project status and key topics to steering committees and senior management

Size Core:

• team 7 
• Project team 24

• Implementation of a customer-centric visibility solution to improve transparency and controllability of inbound ocean freight shipments in Europe
• Objective: Enhance transparency, decision-making capability, and operational control for customers and internal operations teams
• A Moment of Truth (MoT) is defined as a critical event within the transport flow that could impact the successful delivery of a planned shipment
• Definition of standardised, customer-relevant milestones (including Cargo Ready Date, booking confirmation, status updates, customs status, and final delivery)
• Phased rollout of the Moments of Truth project to systematically map critical milestones across the end-to-end supply chain
• Parallel enhancement of functionality (e.g. actionable notifications) during live operations
  • Functional lead of the operations workstream in the Moments of Truth (MoT) rollout for inbound ocean freight in Europe
  • Translating end-to-end operational processes into clearly defined, system-ready milestones (Moments of Truth)
  • Close alignment with product and customer experience teams to ensure operational feasibility
  • Validation of event logic, data sources, and status definitions from an operational perspective
  • Supporting the pilot and rollout phases, including operational testing and user acceptance testing (UAT)
  • Identification of process gaps and operational risks during live operations
  • Ensuring operational usability, data quality, and adoption by internal operations teams
  • Establish?ing a continuous feedback loop between operations and product development

Team Size:

• Core team 6 
• Project team 12

• Operational expansion in China across three locations (Shanghai, Ningbo, Shenzhen)
• Objective: Establish stable, scalable, and standardised operational processes for newly formed teams
• Conducting on-site process workshops in Shanghai to capture real local ways of working, taking local specifics into account
• Translating mapped processes into digitally usable process models
• Supporting the onboarding of newly hired teams with a focus on process understanding, quality, and culture
  • Functional lead of the operations workstream for the China expansion
  • Planning, conducting, and facilitating on-site brown-paper process mapping workshops
  • Capturing and analysing local outbound ocean freight processes
  • Translating as-is processes into standardised target-state process models
  • Aligning process models with global standards and system logic in preparation for future system implementations
  • Designing and executing a structured onboarding concept for new teams
  • Introducing a buddy system to support targeted functional onboarding and cultural integration
  • Ensuring process clarity, cl?ear role definitions (RACI framework), and operational stability during the build-up phase

Team Size:

• Core team 9 
• Project team 25

• Execution of a post-merger integration project following the acquisition of an operational logistics site in Cologne
• Objective: Ensure a smooth integration of the site into the existing organisational structure while maintaining operational stability and uninterrupted day-to-day operations
• Migration of the operational system landscape (CRM, master data, TMS)
• Controlled transition of ongoing and new ocean freight shipments between the legacy and new system
• Harmonisation of processes, system landscapes, and organisational structures
• Supporting the organisational and cultural integration of the acquired teams
  • Planning and steering the PMI project within an operational environment
  • Analysing the as-is processes, systems, and data structures of the acquired site
  • Defining an integration roadmap for operations, systems, and interfaces
  • Planning and executing the system transition to company standards (CRM, master data, TMS)
  • Managing the customer transfer into the new systems, including master data and CRM migration
  • Organising the transition of new ocean freight shipments into the new TMS
  • Coordinating the controlled completion of ongoing ocean freight shipments in the legacy system until full migration is achieved
  • Ensuring data consistency, process clarity, and operational stability throughout the PMI phase
  • Harmonising and standardising operational processes in line with group standards
  • Supporting employees through the integration and change phase, including training of local teams
  • ?Monitoring integration progress and reporting to management and stakeholders

Team Size:

• Core team 4 
• Project team 10