At HUK, I serve as a , providing . I facilitate and lead various workshops, and play a crucial role in the .

My core focus is on enhancing IT service transparency, optimizing critical processes, and strengthening our capacity management capabilities. A key objective of this work is to .

My work involves:

• Analyzing and defining service dependencies, integrating data into our central Configuration Management Database (CMDB), and establishing processes for dynamic updates and comprehensive load metric collection.

• Collaborating on improvements in Capacity Management, Requirements Management, and Service Level Management. This includes defining developer guidelines for scalability and prioritization, and refining procedures for IT service handover and administration to ensure sufficient resources.

• Leading analyses of service scalability, determining key performance indicators, optimizing resource allocation, and evaluating Quality of Service (QoS) and processing methods.

• Contributing to the establishment of robust load testing frameworks, identifying baseline and maximum load figures for critical applications, and evaluating simulation tools.

• Expanding our monitoring capabilities (e.g., Dynatrace) for end-to-end service chain visibility, exploring AI-driven performance anomaly detection, and integrating capacity considerations into our Change Management processes to proactively manage risks associated with special actions and system changes.

Through active participation in strategic workshops and detailed analysis, I ensure that our IT infrastructure effectively supports business demands and maintains high levels of stability and performance.

"As a certified expert for IT project management (BDSF), I was commissioned by OWN GmbH, within the scope of its formation, to prepare an expert opinion on the valuation of the development costs of the software solution 'OWNdata'. My role encompassed the independent review and estimation of the value, in order to create a sound basis for the contribution of the software as an asset in kind.

My main focus was on the transparent and comprehensible valuation of a complex software solution within the context of current regulatory requirements and a dynamic market environment. A key objective was the provision of a reliable cost assessment for formal submissions and future strategic decisions.

My activities included:

• Conducting a detailed analysis of the submitted documents for valuation, time sheets, and technical specifications, to estimate the development costs of the software solution 'OWNdata' based on the cost-oriented approach (production costs according to § 255 Abs. 2 HGB).

• Evaluation of the deployed technology stack (React, Python/Flask, AWS, Blockchain integration) and the microservice architecture regarding their complexity, scalability, and development effort.

• Analysis of the deep integration of GDPR and EU AI Act compliance as a decisive unique selling proposition and evaluation of the strategic positioning of the platform in the rapidly growing global market for AI training datasets.

• Synthesis of quantitative data (documented development hours, lines of source code) and qualitative factors (IP value, strategic advantages, market dynamics) to derive a reliable estimate of the development costs and the market price.

• Formulation of recommendations for action to increase the future value of the solution and the implementation of relevant financial key figures for an improved, market-oriented valuation after the start of monetization.

Through my expertise, I ensured that a precise and externally verifiable cost valuation was carried out, serving as an important basis for the corporate steps of OWN GmbH."

Led the development and deployment of a central Oracle database for the IDA (Integration and Data Alignment) initiative, collaborating with multiple countries and systems to ensure successful integration. Key responsibilities included:

·       Spearheaded alignment across international teams and systems, ensuring data consistency and integration with the central Oracle platform

·       Drove system architecture planning and data migration strategy in collaboration with cross-functional teams

·       Facilitated stakeholder engagement and system alignment across multiple countries

·       Established and monitored KPIs to ensure system performance and alignment with business goals

·       Provided technical oversight and supported the operationalization of the integrated database

·       Led training sessions for stakeholders and developed ongoing support structures for continuous improvement

·       Ensured PMO support, tracked project progress, and coordinated across workstreams to meet deliverables

Leading a Team to develop the Demand to Order ?to be? process, incl. clear roles and responsibilities while ensuring the following deliverables:

·       Detail process improvements to meet the goal of this project and start the implementation of quick wins

·       Develop measures to digitize the process

·       Test new concepts on a continuous basis

·       Implementation of the ?to be? process and ensure operationalization with the involved functions, interfaces and key business stakeholder

·       Create transparency in the organization (based on KPIs), inform about the new process and train the organization

·       Establish a continuous improvement cycle to ensure further development of the process

·       Support the technical implementation of the process

·       Ensure PMO support to run this optimization effort, track progress etc.

By the end of 2022, all (192) SAP ERP systems and their components are to be completely migrated from the Bayer data center in Leverkusen, Germany, to the Azure Public Cloud or to the Capgemini Private Cloud in Frankfurt, Germany.

PwC provides a "CommandCenter", a strategic service integration entity to support the success of the project.

·       Advising the customer and the service provider on transition and processes

·       Leading the Dependency Management stream

Volkswagen Financial Services (VWFS) would like to switch to a Salesforce solution for the digitization of the fleet business in the B2B segment throughout Europe and manage it centrally from Braunschweig.

The goal is not only an improved customer journey, but also uniform, consistent reporting across all legal entities of VWFS.

·       Responsible project manager

·       Infrastructural Impact Pre-Analysis and Reference Architecture Design

·       Advice and planning of the follow-up order (~ ?6 million)

The Mayflower project was to redesign the entire IT landscape of the Bundeswehr subsidiary BWBM and, in addition to modern cloud solutions, also replace antiquated IT services or consolidate them in a new IT solution. However, the project was overshadowed by a well-known "consultant affair" and ultimately ended.

Strategy&, PwC's strategy unit, was tasked with designing the successor.

·       Project management and lead architect for the "Reference Architecture" stream

·       Coordination with the Bundeswehr advisory unit and internal IT

·       Coordination with the business

In the course of the global growth of the Alliance Automotive Group, the top management would like a uniform method for managing and controlling projects in the individual countries.

An organization with central program management under the CIO has already been created for this purpose.

The program management commissioned me to advise and ultimately to develop and implement the Prince2 method in Germany, France and the UK. Furthermore, I support the project manager in questions about the method and the project management in its entirety.

Open-Project was chosen as the management tool for the introduction. A later transition to ServiceNow is already being considered.

With the law on the processing of passenger data to implement Directive (EU) 2016/681 (Passenger Data Act ? FlugDaG), passenger data has been stored in a database by the Federal Criminal Police Office since 2018. The airlines transmit the passenger data for all scheduled, charter and taxi flights that do not serve military purposes and that start from the Federal Republic of Germany and land in another country or start from another country and in the Federal Republic Land or stopover in Germany.

An external service provider was commissioned to develop this "specialist procedure" and to implement it in the line

·       Advising the head of department and the departments

·       Introduction of cross-agency service processes and service management tools (BMC Remedy & Atlassian Jira).

·       Creation and agreement of SLA and OLA contracts.

·       Creation of ITSM concepts.

·       Tasks with the classification "Secret" (Ü2).

The service provider was commissioned to fill the customer-internal and newly created role of "Service Operation Owner" and to partially develop it.

·       C-Level (Germany) Advice on CSI

·       Responsible for all service delivery aspects of the assigned services (5 Cloud & OnPremise).

·       Management of service processes, lifecycle management, IT service continuity

·       Management, IT service performance according to service level agreements, supplier management and budget responsibility.

The service provider was commissioned for an application outsourcing project. In the course of provider consolidation, a transition was planned and carried out in several phases.

·       C-Level Reporting (customer side)

·       Responsible for quality and transition progress of the individual phases (also called waves).

·       Creation and maintenance of the project schedule and templates for knowledge transfer, among other things.

The service provider has made the strategic decision to establish several "service integrators" for a long-term application delivery project in order to positively influence the KPI quality and customer satisfaction.

·       EMEA Management Reporting & Mediation (VW claims table)

·       Provider and cross-brand End2End analysis & definition of relevant service processes.

·       KPI analysis and reporting to the customer management. (Germany)

·       Constant cooperation with a CSI team.