a Randstad company

Prozesse, Six Sigma, Change Management, Datenschutz, Wertpapiergeschäft, Trainings

Prozessentwicklung Datenschutz Change Management Lean Management Six Sigma Outsourcing-Projekte Risikomanagement Excel VBA Coaching Training Projekt Management Business Analyst ITIL Foundation NLP Wertpapiergeschäft Bankerfahrung Business Process Management Prozessberatung Service Management Outsourcing Prozessdokumentation Projektportfoliomanagement
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Frankfurt am Main (+50km)
Ganz Deutschland, Österreich, Schweiz
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Art des Profiles
Freiberufler / Selbstständiger
Der Experte ist als Einzelperson freiberuflich oder selbstständig tätig.

2018 - heute: GDPR readiness

Rolle: Trainer, Coach and Consultant

Kunde: German transaction bank


  • analysed 135 applications + 260 macro solutions
  • wrote disposal concepts for most critical applications
  • defined TOM, processes and tools for operational disposal

2015 - heute: Lecturing

Rolle: Lecturer for Quality Management and Change Management

Kunde: Hochschule Fresenius, Idstein / Wiesbaden

2017 - 2017: BPMN tool selection and development of a process documentation approach

Rolle: Trainer, Coach and Consultant

Kunde: rating agency

2015 - 2017: Information Security COO support

Rolle: Trainer, Coach and Consultant

Kunde: major German bank


  • developed a new audit framework and accompanied the for the first time ECB audit
  • improved the regulatory request process together with the team
  • supported split of CISO and IT Risk departments

2013 - 2014: implementation of Continuous Improvement

Rolle: Trainer, Coach and Consultant

Kunde: Finance division of a large German bank


  • development of a rollout approach for Germany and consulting the CI global leader
  • analysis of CI maturity and development CI roadmaps together with the business leads
  • leading pilot teams to successful adoption of CI; delivering training and coaching to CI practitioners, CI leads and CI consultants

other projects

  • developed a supplier strategy for a world-leading private-owned industry company to strengthen their position as a buyer
  • created strategy, market approach and business plan for a garden design startup
  • trained lean and facilitated a process improvement workshop in the finance department of a major German facility management company to position the new manager as a change leader

2011 ? 2012: Delta-Korrekturen

Rolle: Expert for Business Process Management, Manager of Operative and Strategic Projects

Kunde: Deutsche WertpapierService Bank AG, Frankfurt am Main


  • project ?Delta-Korrekturen?: bank-wide realisation of amendments according to changes in german tax law
  • lead of project stream ?Standardisation? in a front-to-endoptimisation project together with a major institutional client
  • participation in an external RFP for Lean Management

2009 ? 2011: diverse Projekte

Rolle: Team Leader Process Excellence, Deputy Leader of Operational Excellence

Kunde: Deutsche WertpapierService Bank AG, Frankfurt am Main


Implementation and Operative Lead of Lean Six Sigma

  • selection, setup and lead of a competent and motivated team of internal process experts (Lean Six Sigma Black Belt)
  • qualification of employees on all levels with process know-how plus on site coaching during realisation
  • support of corporate goals with experts and process knowledge
  • 3,6 MEUR added value from 32 completed projects for internal customers

Strategic Development of Operational Excellence

  • co-operation between Process Excellence, Quality Management and other interfacing teams
  • development of customised methods and trainings matching the needs of the company and the clients
  • public speeches and presentations during client and industry events

Additional Highlights

  • participation in planning and operative realisation of a bank-wide personnel measure
  • sub-project manager in an outsourcing of business processes

2008 ? 2010: Consulting

Rolle: Freelancer

Kunde: eigene Firma [Name auf Anfrage], Oberursel


  • Support of Banks, Insurance Companies and other Institutions during the Implementation of Lean Six Sigma
    • Green Belt trainings, Black Belt assessment center, Lean Six Sigma introduction trainings for a major telephone company in Germany
    • Six Sigma project coaching for a mid-sized insurance company
    • Prediction model for transaction volume based economic indicators for a Germany transaction bank
    • Planning of Lean Six Sigma implementation for a German transaction bank
  • Development und implementation of a statistics and graphics software for process monitoring and analysis with an easy to use Excel add-in

2007 ? 2008: Support

Rolle: Lead Consultant in Management Consulting

Kunde: agens Consulting GmbH, Ellerau


Support of Banks and Insurance Companies with the Implementation of Lean Six Sigma

  • consulting for members of the executive board regarding implementation of Lean Six Sigma and Business Process Management
  • realisation of pilot projects in Lean Six Sigma and coaching of Green Belts
  • selection of improvement projects for Lean Six Sigma and other optimisation methods
  • setup and shaping of relations to clients and business partners
  • strategic development of Lean Six Sigma as consulting solution

Sales of Services of agens group

  • co-creation of the product portfolio for expanding and positioning the Banking competence centre
  • definition und realisation of a customer acquisition campaign for the banking sales and industrialisation business stream
  • cross-selling and support of other business units

2006 - 2007: Realisation of Strategic Projects

Rolle: Master Black Belt, Process Xcellence

Kunde: Xchanging / Xchanging Transaction Bank GmbH, Frankfurt (former etb european transaction bank GmbH, Frankfurt)


Realisation of Strategic Projects, Improvement of Internal and External Relations, Advancement of Methods

  • support of the Six Sigma Leader and realisation of a Lean Six Sigma pilot project for a German telecommunication company in a consulting mandate
  • development of a business case for the acquisition of additional services from a client: 3 MEUR annual revenue with 20% saving for the client and an ROI of 1 year for Xchanging
  • strengthening of the relations to project sponsors with a Business Partner Model
  • responsible for the training of a new generation of Green Belts, incl. selection of candidates and projects, training, mentoring and coaching
  • preparation and realisation of a one-week Analyse training as cotrainer for Black Belts from Germany, Great Britain and India
  • improvement of the employee suggestion scheme

2004 - 2005: Realisation of Lean Six Sigma Process Improvement Projects

Rolle: Black Belt, Process Xcellence

Kunde: Xchanging / Xchanging Transaction Bank GmbH, Frankfurt (former etb european transaction bank GmbH, Frankfurt)


Responsible for the Realisation of Lean Six Sigma Process Improvement Projects, e.g.

  • ?Efficiency in Registered Shares? resulted in a proposal of an IT improvement with ROI of 1,5 years, improved customer service and strengthened fitness for future changes
  • ?Incoming paper-based interfaces? found during analysis phase aspects to be improved during three follow-up projects
  • ?General Meeting scanner optimisation? demonstrated the consequences of bad forms-design and ineffective end-user tests
  • ?Analysis of Sourcing process? showed potential for three separate projects; the improvements introduced by me delivered savings by early involvement of the sourcing department, better negotiation position and a 50% reduction of cycle time for purchase approvals
  • responsible for development, quality and delivery of a bi-weekly management report on the Lean Six Sigma Programme
  • introduction of a web-based project database including setup, roles, rollout and user training
  • delivery of an internal induction to Lean Six Sigma to more than 700 employees during a series of events

2003 - 2004: Key Account Management

Rolle: Key Account Manager for Deutsche Bank Private & Business Clients and Private Wealth Management

Kunde: Xchanging / Xchanging Transaction Bank GmbH, Frankfurt (former etb european transaction bank GmbH, Frankfurt)


Delivery of Solution for the Most Important Client

  • pro-active take-on of responsibility for an additional client, who could not be handled by the former key account manager in anappropriate way
  • quick solution of issues, accompany of critical production runs and handling of change requests to ensure mutually satisfying results
  • successful handover to my successor

2001 - 2002: Key Account Management

Rolle: Deputy Key Account Manager for Sal. Oppenheim

Kunde: Xchanging / Xchanging Transaction Bank GmbH, Frankfurt (former etb european transaction bank GmbH, Frankfurt)


Delivery of Solution for the Most Demanding Client with Improvement of the Business Case for etb at the Same Time

  • numerous client issues solved, major projects and year-end production runs accompanied
    finalisation of a project management agreement, an incident
  • compensation arrangement and new standards for closing gaps in the client expectation and improve the communication
  • development and rollout of a client-crossing issue tracking database for all account managers

1999 - 2000: Processes, Systems and Interfaces

Rolle: Deputy Team Manager in Customer Care Center, Düsseldorf

Kunde: Xchanging / Xchanging Transaction Bank GmbH, Frankfurt (former etb european transaction bank GmbH, Frankfurt)


Responsibility for Processes, Systems and Interfaces to Internal Departments and Clients

  • developed processes plus client and management reports for a new Customer Care unit
  • specification and implementation of a new ticket tracking software in Düsseldorf, with rollout to Frankfurt later on

1994 - 1999: Securities Processing

Rolle: Expert in Securities Processing, with Proxy

Kunde: Sal. Oppenheim jr. & Cie. KGaA, Köln


  • responsible in daily business for domestic and international income and redemption payments, tax reclaims, physical coupons, over-the-counter- transactions and safe deposits
  • delivery of multiple projects to handle higher transaction volumes with the same staff and improved quality and customer service at the same time, e.g. for corporate actions, general meetings, exchange of physical securities, IPOs, tax refund
  • developed a ?Friends & Family?-software, that helped Sal. Oppenheim to win a lot of new issues
  • expert in an outsourcing project: cost accounting, SLAdevelopment, process modeling, testing, operational readiness, migration

weiter Projekte gerne auf Anfrage


Datenschutzbeauftragter, LUTOP Datenschutz Akademie GmbH

2016 - 2017

Neuro Linguistic Seller 1-3, Marc M. Galal


ITIL Foundation, AXELOS / APMG International


DQ101: Introduction to Decision Quality, NovoEd / Strategic Decision Group


  • Grow To Greatness Part I+II, Coursera / University of Virginia
  • Leading Strategic Innovation in Organizations, Coursera / Vanderbilt University
  • Competitive Strategy, Coursera / Ludwig-Maximilians-Universität
  • wingwave-Coach, Neuro Resonanz Akademie


NLP Master, fresh academy


  • NLP Practitioner, fresh academy
  • face communication, fresh academy


Value Stream Mapping, VOREST AG


Train the Trainer, Institute for Six Sigma


  • DFSS Design for Six Sigma Training, UMS GmbH
  • XCTP Change Management Training, Xchanging


  • Six Sigma Black Belt Certification, Xchanging
  • Soft Skills Training, Xchanging


  • Six Sigma Black Belt Training, Xchanging
  • Leadership und Co-Operation Workshop II, Hossiep & von Kleist


Leadership und Co-Operation Workshop I, Hossiep & von Kleist


Conflict Management Training, Team Rosenkranz


SIRON Beginners & Advanced Training, Tonbeller


Team Building Workshop, Team Rosenkranz


Time Management, Sal. Oppenheim

1991 ? 1993

Business Studies at Universität Marburg

1989 ? 1991

Apprenticeship as Banker at WestLB Düsseldorf

1987 ? 1988

Military Service, Goslar / Cuxhaven

1974 ? 1987

School Education: A levels at Albert-Einstein-Gymnasium, Kaarst



Business Analyst


Change Manager



Deutsch Muttersprache
Englisch verhandlungssicher

Top Skills
Prozessentwicklung Datenschutz Change Management Lean Management Six Sigma Outsourcing-Projekte Risikomanagement Excel VBA Coaching Training Projekt Management Business Analyst ITIL Foundation NLP Wertpapiergeschäft Bankerfahrung Business Process Management Prozessberatung Service Management Outsourcing Prozessdokumentation Projektportfoliomanagement
Produkte / Standards / Erfahrungen / Methoden


  • project leader
  • project manager
  • business analyst
  • specification of solutions
  • software development
  • documentation
  • user testing
  • user training
  • rollout

Data Privacy

  • certified Data Protection Officer
  • 135 applications screened
  • 260 macro solutions screened
  • 35 disposal concepts written

Lean Six Sigma

  • Lean Six Sigma Master Black Belt (DMAIC), certified
  • Design for Six Sigma (DFSS)
  • Change Management

Training / Coaching

  • train the trainer
  • 200+ managers trained for Champion / Leadership role in Six Sigma
  • 200+ process experts trained for roles in improvement initiatives
  • 50+ Green Belts trained in Lean Six Sigma
  • 30+ Black Belts trained in Lean Six Sigma & Change Management30+ Lean Six Sigma projects coached successfully


  • MS Office including MS Access, SQL und VBA-Development
  • statistics software MINITAB & SigmaXL
  • business modeling software iGrafx, ARIS and Visio


  • Communication and Coaching based on NLP


My quick wit together with my analytical skills and my broad knowledge enable me to to develop a holistic view and create win-win-scenarios. Internal and external customers appreciate my co-operative work-style. With my open and curious nature I enjoy to transform new challenges into realised concepts and improve the world around me.
Teams benefit from my good communication skills. My approach is perceived as goal-oriented and constructive-minded. Most people like, that I stay calm even in critical situations.
In a Culture Theatre I deliver German culture lessons to refugees. In 2015 I co-founded this social start-up, developed and tested the play and found co-actors to deliver lessons to more than 5,700 refugees.
I enjoy superb meals, inspiring books and I am a film buff. Additionally, I like to travel and take photos - and I have great interest in personal development and new technologies. Jogging and cycling keep me fit.

  • Banken
  • Versicherungen
  • Finanzdienstleister
  • Telekommunikation
  • Chemische Industrie
  • Service Industrie B2B
  • KMU
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