Ausführen operativer Tätigkeiten

Mitwirken bei Infrastrukturprojekten

Unterstützen des Betriebsmanagements und bei Migrationsvorbereitungen für Plattformen

Übernehmen des 1st und 2nd Level Fault Management

Überwachen der Voice und Signaling Plattformen

Erfassen und Analysieren von Messdaten zur Störungsanalyse

Konfigurieren von Netzwerkkomponenten

• Networking and maintaining the network
• Setting up network printers and shared network drives
• Helping with connectivity issues
• Making sure the Wi-Fi connection is available everywhere

• Maintaining IT equipment such as speakers, projectors and printers
• Replacing broken hard drives with new ones
• Replacing toners and drums
• Clearing paper jams

• Updating PCs and Laptops following the update routine
• Setting up new laptops
• Creating images of the new laptops
• Removing viruses and malicious software from students' and staff PCs
• Extracting CCTV-Files from an threat to a member of the staff
• Fixing problems with the online banking account from the college

• Installing a new server backup routine
• Checking the servers backup routine
• Managing the Active Directory and Group Policies
• Restoring deleted files from the file server backup
• Setting file and folder permissions on the Windows server
• Adding new PCs to the domain

• Liaising with Network Deployments' to fix IT issues
• Contacting hardware companies when there are problems, e.g. with the CCTV
• Ordering SSL-Certificates from the mail host to secure the connection

• Setting up staff computers, creating email accounts
• Helping with software issues & explaining software
• Adding routes in the routing table
• Maintaining the room and equipment booking system

• Printing troubleshooting
• Supporting them in PowerPoint questions
• Helping to get Wi-Fi connection

• Updating and complementing all the IT documentation, especially the IT Handbook, the passwords list, the network documentation and the inventory list
• Writing a weekly newsletter for staff
• Writing a feedback letter for next IT intern