Support Engineer für Microsoft-Produkte, Office 365 Suite, Google, Windows Server. Sharepoint, Vmware, Networking, Hardware, Software und Wordpress.
Aktualisiert am 23.08.2023
Freiberufler / Selbstständiger
Verfügbar ab: 30.08.2023
Verfügbar zu: 60%
davon vor Ort: 100%
Microsoft Office 365
Microsoft Power Automate
Microsoft Sharepoint
Sharepoint Solution Package
Active Directory Domain Service
Microsoft Teams
Microsoft AD
Microsoft Intune
Network Installation Management
Office 365




2 Jahre 8 Monate
2021-01 - heute

System Integration ( IaaS )

IT Integration Specialist
IT Integration Specialist

License Management

Process Automation

Infrastructure Management

6 Monate
2018-08 - 2019-01

IT Engineering

IT Engineer
IT Engineer

Focused on the collection of technical information for the definition of needs in the "Request for proposal". Analysis of new trends in the IT market has been carried out and propose those that turn out to be a necessity during the projection of the next 3 years. Subsequent stage of analysis of proposals and decision making with analyst committee. The services required were:

  • Request for Proposal – Datacenter Infrastructure
  • Request for Proposal – Printing and Scanner Services
  • Request for Proposal – IT Support L2 L3 and Service Desk Services
Aguas Andinas S.A
2 Jahre 7 Monate
2015-12 - 2018-06

IT Support Engineering

IT Support Engineer & Service Manager
IT Support Engineer & Service Manager

As of December 2015, he is in charge of the management of computer equipment and printers services, being responsible for evaluating, proposing and executing the processes of technological renewal and associated services for the different branches, guaranteeing the fulfillment of the operational continuity and the acquisition of these, looking for the best conditions of price and quality of service.

  • Administration and Control of 1600 work stations and 450 printers.
  • Carry out the administrative management and evaluation of the suppliers, verifying compliance with the SLA, Renewal Plan, Expenditure Plan and Operational Continuity.
  • Supervise that the service providers give a timely response to any incident that affects the service in accordance with the defined OLA.
  • Manage technical guidance regarding applications and hardware, with the aim of solving operational problems of internal customers.
  • Weekly reports (KPI) generation to visualize the indicators of Management.

In his role as Support Engineer he is responsible for Support in IT services and support systems for business processes and users of the organization, within the agreed service levels.

  • Administration of Servers and Network Infrastructure.
  • Administration and Support DNS, DHCP, SMTP, Active Directory, System Center, NAS.
  • Administration and Support Office 365 Platform (Sharepoint, Exchange, Flow).
  • Administration and Support Licensing Microsoft E1, E3.
  • Windows Server Update Services Administration and Support.
  • Administration and Support System Center Endpoint Protection.
  • Support in the process of printing tax documents by SAP ERP.
  • Support in the Google Apps platform migration process - Office 365
Salinas y Fabres S.A
6 Monate
2017-05 - 2017-10

Implementation of WAN Backup Links

Network Engineer Customer Cisco
Network Engineer Customer

Una empresa que tenía 32 sucursales en todo el país. 40 enlaces WAN a los que tienen que agregar un segundo enlace y enrutador para configurar la copia de seguridad lógica con HSRP. Es para el primer paso para avanzar en el rediseño de toda la red. Anteriormente no había configuración de dominio de difusión, no había VLAN, ningún tipo de segmentación. Después de HSRP y el mismo día, se configuró la dirección IP de ayuda en todos los enrutadores, porque en el futuro la segunda parte del proyecto vendría en los conmutadores de capa 2 y 3.

1800 Series
Salinas y Fabres
Santiago de Chile
2 Jahre 4 Monate
2013-08 - 2015-11

IT Support

In August 2013 he assumed new responsibilities, as IT Support Technician with the mission of fulfilling an integral role in the technical part for the Systems and Operations areas under the IT Submanagement.

  • Problem-solving and support procedures with the service desk
  • Execution of Infrastructure Projects with Outsourcing, mainly in Networks and Infrastructure
  • Implementation of IPAM (IP Address Management), for the administration of wireless networks nationwide
  • Optimizes costs of cellular calls, under call efficiency project with Xibelis equipment
  • Technical tender for help desk service, implementation and assembly of the service catalog
  • Level 2 support for printing systems through SAP, electronic invoice and tax documents
  • Technical documentation for support procedures and training with a help desk
Salinas y Fabres S.A

Aus- und Weiterbildung

1996 - 2003


Colegio Excelsior

2004 - 2007

Liceo Técnico Gratitud Nacional

Técnico en electrónica

2009 - 2012


Universidad Tecnológica de Chile (INACAP)

Ingeniero en Telecomunicaciones Conectividad y Redes


06/2015 - 12/2015

Economy and Bussiness Faculty, Universidad de Chile

Diploma Service Management TI with ITIL.


Pink Elephant ? New Horizons

ITIL Foundation Certificate in IT Service Management V3


SONDA ? New Horizons

Administering System Center Configuration Manager 2012


Hansa Language Centre , Toronto Canada

Intensive English Course. Nivel 4


IT Support. SaaS. Office 365 Administrator. IT Infrastructure. IT Support Specialist. Roll out for Windows and Mac.



Microsoft Office 365 Microsoft Power Automate Microsoft Sharepoint Sharepoint Solution Package WordPress WSUS Active Directory Domain Service Microsoft-Outlook ITIL V3 Microsoft Teams Microsoft AD Intune Microsoft Intune Network Installation Management Aruba PowerFlow Office 365

Produkte / Standards / Erfahrungen / Methoden



  • Engineer in telecommunications, connectivity and networks, diploma in IT Service Management, certified in ITIL v3, with extensive experience in information technology and technology service management. Manager of projects linked mainly to the definition of standards of use of technological resources, planning of renovations of equipment, forecast of expenses for service and line of business, infrastructure of services, datacenter, optimization and continuous improvement.
  • Experience in direct work with IT suppliers, in areas of infrastructure, systems development, network services, networking, hardware and software. Implementation of processes and functions of ITIL, Service Desk, Asset Management, Incident Management and Problem Management.
  • Administration and Support for platforms Windows Server, Active Directory, System Center R2 2012, Office 365, Sharepoint, Google Apps, Print Server SAP, Azure Backup, Palo Alto, among others. Advanced knowledge of networking, communications design, addressing plan, wireless networks, monitoring infrastructure, energy support of communications rooms.


  • Word
  • Excel
  • Powerpoint
  • Access
  • Advanced


  • John Deere Agrícola
  • Service Advisor
  • Parts Advisor


  • AWS
  • Entel Secure Cloud
  • Office 365
  • Google 
  • Configuration Manager


1800 Series

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