License Management

Process Automation

Infrastructure Management

Focused on the collection of technical information for the definition of needs in the "Request for proposal". Analysis of new trends in the IT market has been carried out and propose those that turn out to be a necessity during the projection of the next 3 years. Subsequent stage of analysis of proposals and decision making with analyst committee. The services required were:

• Request for Proposal – Datacenter Infrastructure
• Request for Proposal – Printing and Scanner Services
• Request for Proposal – IT Support L2 L3 and Service Desk Services

As of December 2015, he is in charge of the management of computer equipment and printers services, being responsible for evaluating, proposing and executing the processes of technological renewal and associated services for the different branches, guaranteeing the fulfillment of the operational continuity and the acquisition of these, looking for the best conditions of price and quality of service.

• Administration and Control of 1600 work stations and 450 printers.
• Carry out the administrative management and evaluation of the suppliers, verifying compliance with the SLA, Renewal Plan, Expenditure Plan and Operational Continuity.
• Supervise that the service providers give a timely response to any incident that affects the service in accordance with the defined OLA.
• Manage technical guidance regarding applications and hardware, with the aim of solving operational problems of internal customers.
• Weekly reports (KPI) generation to visualize the indicators of Management.

In his role as Support Engineer he is responsible for Support in IT services and support systems for business processes and users of the organization, within the agreed service levels.

• Administration of Servers and Network Infrastructure.
• Administration and Support DNS, DHCP, SMTP, Active Directory, System Center, NAS.
• Administration and Support Office 365 Platform (Sharepoint, Exchange, Flow).
• Administration and Support Licensing Microsoft E1, E3.
• Windows Server Update Services Administration and Support.
• Administration and Support System Center Endpoint Protection.
• Support in the process of printing tax documents by SAP ERP.
• Support in the Google Apps platform migration process - Office 365

Una empresa que tenía 32 sucursales en todo el país. 40 enlaces WAN a los que tienen que agregar un segundo enlace y enrutador para configurar la copia de seguridad lógica con HSRP. Es para el primer paso para avanzar en el rediseño de toda la red. Anteriormente no había configuración de dominio de difusión, no había VLAN, ningún tipo de segmentación. Después de HSRP y el mismo día, se configuró la dirección IP de ayuda en todos los enrutadores, porque en el futuro la segunda parte del proyecto vendría en los conmutadores de capa 2 y 3.

In August 2013 he assumed new responsibilities, as IT Support Technician with the mission of fulfilling an integral role in the technical part for the Systems and Operations areas under the IT Submanagement.

• Problem-solving and support procedures with the service desk
• Execution of Infrastructure Projects with Outsourcing, mainly in Networks and Infrastructure
• Implementation of IPAM (IP Address Management), for the administration of wireless networks nationwide
• Optimizes costs of cellular calls, under call efficiency project with Xibelis equipment
• Technical tender for help desk service, implementation and assembly of the service catalog
• Level 2 support for printing systems through SAP, electronic invoice and tax documents
• Technical documentation for support procedures and training with a help desk