Working as freelance CTO for all the govy.swiss programme, I have been personally involved in and had full responsibility for the following activites: Public requirements gathering, ideation, design, business-casing, system-architecture, technical-implementation and field-testing an AI-driven operational service-center-prototype for Swiss cities and enterprises (public facing virtual counter for all kinds of support-issues and automated service-processing) and cantonal administrations (internal AI assisted help-desk-support). Key-differentiation is a highly advanced multi-channel hybrid Messaging/Voice/Chatbot- solution-framework, that was developed in cooperation with Senseforth.ai - one of the globally leading conversational AI specialists that normally delivers for fortune 500 companies and has chosen our govy.swiss project to expand their know-how and product portfolio for non-banking service centers.  Technology-wise the solution runs 100% in an on-prem Azure/AWS-MultiCloud in a secure swiss-mountain-bunker