o   Definition of Strategy and KPIs, ensuring alignment with organizational goals

o   Held P&L responsibility, driving profitability and resource optimization

o   Ensured service stability and high customer satisfaction though proactive mgmt

o   Led 7 direct reports and 35 FTE across 4 departments, fostering collaboration

o   Owned IT services and process optimization initiatives, enhancing efficiency

o   Drove Marketing and Sales initiatives to secure new business opportunities

o   Lead initiatives to use Service desk data and Generative AI to increase efficiency of Service desk and second level support department

o   Responsible for release upgrade projects and integration projects with rollouts to multiple customers and ensured very close stakeholder management

o   Improve Testing Services by replacing test automation tools and education

o   Leading organizations responsible for Workspace, support Banking and Insurance hosting of infrastructure and Software Implementations and Upgrades

o   Responsible for Business process monitoring automation and Predictive Maintenance

?    Head of Global Engineering & Quality Management

o   Led 12 direct reports and 300 FTEs, mentor high performing and innovative teams

o   P&L responsible, ensuring profitability and supporting sales activities  

o   Merger and acquisition contract negotiations with strategic partner

o   Transformation of 7 engineering organizations to global agile organization

o   Led Change management to ensure successful adoption, provide training, support and continues improvement sessions; communication to stakeholders

o   Developed technical roadmaps with Architecture and IT-Operations

o   Engineering of Mobile Banking, eBanking, Financial Advisory, Payment solutions,?

o   Support innovation by implementing an regular innovation day and trainings on newest technology at the time Machine learning, AI, LLM, Cloud solutions, 

?  Head of Global Quality Management & Distribution

o   Implement product Quality Management organization on top of SAFe to ensure high product quality before delivery to different clients with different set-ups

o   PM, SDLC and quality standards implementation reflected in Definition of Done

o   Set-up of Testing and Distribution Automation and guide DevSecOps

?  Head of Service Management, Board Member Crealogix Switzerland

o   Operational excellence and implementation of agile methodology Scrum & SAFe

o   Run first Release Trains at Crealogix as Release Train Engineer (RTE)

o   Responsible for all service delivery processes and tools implementation

o   Introduce Service /-Helpdesk and second level support

o   Responsible as Board Member for P&L and reporting to CEO and Owners

o   Set-up of Department Strategy and KPI in alignment with company strategy

o   Negotiation with Vendors and Customers to gain new business

Credit Suisse AG decided to leverage the benefits of using Clouds cross the globe. Several vendors will be engaged to fit the purpose by application.

Responsibilities and Achievements

• Develop the business cases for Credit Suisse together with the potential vendors Amazon, Google and Microsoft.
• Set-up program and its workstreams (sub-projects)
• Stakeholder management and regular updates on progress
• Find solutions and escalate to Executives in case necessary
• Assure timely and within budget delivery of the projects

GO program moves trading risk from legal entity CS Switzerland to CS AG as part of Finma regulatory requirements; and to improve the landscape of Sales and Trading.

Responsibilities and Achievements

• Exchange FX / PM trading by a new improved IT landscape. Decommission 4 core
  applications. Replace PM Physical solution by a new application and improve business flows.
• Migrate major trading books of Structured products to move market risk, etc..
• Manage Program activities of approximately 40 mCHF until end 2018.
• Set-up program and monitor progress
• Stakeholder management and regular updates on progress
• Find solutions and escalate to Executives in case necessary
• Quality Assurance activities
• Assure timely and within budget delivery of the projects

Credit Suisse Legal Entity Program Switzerland to support the “too big to fail” initiative for Credit Suisse AG.

Responsibilities and Achievements

• Lead a program with 22 projects; with 173 applications.
• Manage program activities of 35 mCHF.
• Program Governance and Escalation Management
• Quality Assurance activities (all projects are done in Scrum methodology)
• Hiring of team members
• Assure timely and within budget delivery of the needed projects
• Monitoring and program reporting
• Close coordination with other Programs and managing dependencies
• Setting up Mitigation activities for high Risks
• Regular Business Reviews

Evaluate a solution build by a start-up company, which provides market data combined with internal CS data. The solution is used globally by CS Sales and Trading departments.

Responsibilities and Achievements

• Define the project team and the stakeholders
• Set-up Program Governance
• Summarize the business requirements
• Negotiate all contracts with external provider (Start-up)
• Set-up of the Equity Investment contract
• Define SLAs and maintenance needs and contract them
• Set-up teams to evaluate the solution, finalize evaluation with 300 test users.
• Set-up projects for integration within CS existing applications
• Decide together with CS managing directors the next project steps
• Manage vendor requirements, coordinate internal project streams

Swisscard has replaced 90% of the IT Landscape. The objective was to define new processes and implement those in shortest time. Key objective was to assure stability of all Systems.

Responsibilities and Achievements

• Define Change and Release Policy based on ITIL V3
• Align the processes with all stakeholders and train all impacted departments
• Create Release Masterplan for the next years
• Work on Incident, Problem and Configuration System and assure that all departments can work with the systems as needed.
• Define software configuration management standards
• Define Governance Boards for Change and Release Management, but also for Project
  Management
• Define Communication Management for Release Change and Configuration Management
• Lead the Releases as Programs
• Assure that only tested and stable software is delivered to production system

The Technical University Vienna has decided to replace their core System despite the fact that the new system has provided around 50% of the needed functionality.

Responsibilities and Achievements

• Define and implement organization structure for 51 direct reports
• Build up a Helpdesk department within days to assure the response for up-to 350 Tickets per day
• Perform intensive Stakeholder Management
• Handle 24 projects with 7 PMs (three projects were managed directly by me):
  • Two projects are in SAP to interface with university core system. (Abap development)
  • Manage a DWH project, to set-up complex statistic needs of the university with the University CEO as stakeholder. (Solution with MS SQL Analysis Cubes)
• Regular reporting and escalation process to STC and various stakeholders
• Ensure motivation of the team by various team building activities
• Architecture Strategy finalized for technologies MySQL, .net, Java, Ruby on Rails, SharePoint Reporting Systems, SAP Finance
• Implement Quality Standards and Agile SCRUM development method

The Coca-Cola Company has decided to outsource the major Coca-Cola Company Sales and Distribution System to 3 vendors (development, testing, documentation)

• Work on RFP and deliver feedback to questions of the preselected vendors
• Work on workshops with the different potential vendors.
• Support the selection process
• Gather and Analyze the new Change Management requirements
• Implement the SLA monitoring via Change Management Tool
• Train the different vendors and assure maintenance of the tool

Project Management standards and templates have been implemented globally. Every Continent had a Global PMO Lead who assured quality of provided documents by project/program managers

• Providing Design Template which can be used despite of technology
• Review all templates for global usage
• Selection tool for Project Management Tollgates
• Following all projects on my continent
• Training of Project and Program Managers
• Providing hints and quality assurance of project documentation
• Establishing a local Tollgate process for all Vienna based projects.

The major Coca-Cola Company Sales and Distribution System was developed in Vienna Austria. The solution was multiple installations in more than 105 countries. During the years, I had done several major and minor Releases. My responsibilities in a nutshell for each release have been:

• Initiate Release Program and assign resources to projects
• Control all projects part of the Release programs in all needed respects
• Monitor project dependencies
• Assure the coverage of scope and decide in escalations in respect of program stability
• Report the status of the projects and program to CEO and his direct reports.
• Perform conflict resolution in the projects and between departments
• Organize the pilot project together with customer and deployment manager

During the years the number and the technology of the applications has grown. New responsibilities have been added for 22 new applications:

• Define and adjust the Release Policy together with Leadership team
• Define Change and Configuration management process
• Facilitate Change Advisory Board decisions
• Approve SLAs for the new applications provided by vendors
• Report the status of the Product Releases to the stakeholders
• Decide on GoLive of the Solutions to assure stable operation
• Plan and Manage Test Resources for the new applications

After an SAP deployment disaster, the Management has decided to create a new SAP Release Policy. Within 6 months a new policy had to be defined and implemented, which is used by more than 600 Stakeholders in Atlanta, Georgia.

• Definition of the Release Policy in workshops together with the stakeholders
• Gathering state of the art of SAP Transition Processes together with Gartner, IBM, Mobil
  Exxon, Colgate, Microsoft and SAP Company.
• Create an Communication plan with SharePoint
• Assure that SAP Solution Manager and local Lotus Notes tool performs deployments
  (handles transports) as needed.
• Selection of Quality Assurance Tools and strengthen the Testing Team role
• Reviewed the SAP Landscape and Access Security
• Define the Release Masterplan for 5 years.
• Close conduction of Deployment Management for the first SAP releases.
• Provide process improvements with Six Sigma Methods

Coca-Cola Computer Services Vienna, a subsidiary of The Coca-Cola Company, needed after thirty years a new Company Strategy. The idea was to give the Company a profile within the Coke world.

• Define the project process together with CEO
• Moderate the different workgroups
• Get all information summarized and get down in a selection process to five Company strategies
• Communication of the strategies internal but also within Company
• Work on brochures with documentation department

Coca-Cola Computer Services Vienna, a subsidiary of The Coca-Cola Company, needed every year to request its budget at The Coca-Cola Company. We had to decide which projects will be done via ROI and we had to prepare Project Proposals. The capitalized spending had to be monitored very carefully throughout the year.

• Preselect the Projects together with Client Engagement
• Calculate the ROI and of all projects
• Decide together with all stakeholders on project selection based on ROI and Company strategy
• Present the project proposals to Atlanta Management together with CEO.
• Implement new financial monitoring process and assure training to Finance department and Project Management.

The project Period Discounts seemed to be initially as a mid-sized project. After the first requirements analysis phase the stakeholders have changed and the size increased tremendously. Stakeholder management was a challenge since two China companies were competing and Australia and Papua New Guinea were hard to reach.

• Project Management responsibility like planning, organizing, controlling, …
• Provided requirements and design clarifications
• Controlled project Engineering and Testing process

Calculation of Rebates within Billing application

• Software engineer within Billing Application on AS/400 Mainframe with DB2 and Cobol.
• Providing Designs and Support of the application.
• Support financial Applications for Y2K in Atlanta, Georgia.