Personal Introduction:

I am experienced in working in demanding corporate environments with a proven track record in forming and subsequently running operational support models. I focus on promoting operational controls aimed at ensuring consistency, process maturity and cost optimisation. I truly attempt to exploit opportunities that empowers both myself and engaged associates to develop and excell in conjunction with personal goals and common values. I have been operating in a Freelancer capacity since 2011 and have fulfilled multiple senior management positions since 2008. I believe my occupational experience and personal motivation could have a positive impact and recognisable value in an operational support or project management role.

Previous Senior Management Positions:

• Head of Global Operations Platform Ops. Support ? KPMG International

• Head of Regional Application Support (EMA) ? KPMG International

• Director Of Consulting Services ? Business Partners / Infoniqa AG

Management:

• Coaching

• Collaboration

• Communication

• Contract Mgt.

• Financial Mgt.

• Leadership

• Operations

• Team Development

• Vendor Mgt.

Prozess:

• Automation

• Change & Release

• Compliance

• Documentation

• Governance

• Monitoring

• Service Mgt.

Major Achievements (Top 10):

• Accelerated the internal transition of a SAP operations support model (incl. SAP CoE & ISO 27001 accreditation)

• Developed, transformed and successfully implemented/managed multiple offshore and hybrid based support models (incl. overarching governance processes)

• Actively partnered in driving infrastructure and hosting transformation initiaves to IaaS, PaaS & SaaS cloud based platforms

• Responsible for the running of mission critical systems that drove business processes at regional level (EMA)

• Lead multiple application upgrade processes and assisted in the controlled onboarding to products & services (i.e SAP ERP)

• Defined vendor contracts, measurable service deliverables and service partner objectives (SLA?s / KPI?s) and actively implemented

• Performed a key role in significantly assisting client executives reduce operational costs (example: in the region of $4,5m)

• Coached client employees whereby actively encouraging performance development and career promotion

• Actively assisted client executives in senior management recruitment processes (identifying/interviewing candidates for mission critical roles)

• Contributed in numerous strategic client senior management workshops in the shaping of service management models with key global partners such as Microsoft and Tata Consulting Services

Project Examples:

• Operational Support Transition, Tranformation & Improvement Programs

• Infrastructure & Hosting Transformation Programs

• SAP Global Template Adoption

• SAP ERP Migrations & Upgrades

• SAP ePayables Solution Integration

• SAP Data Archiving (Housekeeping) & Content Management

• SAP Archive Integrations (Ceyoniq, DocuWare, Saperion, IXOS)

Key Clients (Operations & SAP Consulting Services):

• Airports & Airlines (German)

• Banks (German)

• Car Manufacturers (German)

• Clothing Manufacturers (Global)

• Insurance Corporations (Global)

• Professional Services (Global)

• Telecommunication Provider (Global)

• University Clinics (German)

• Utility Providers (German)

Microsoft:

• Azure

• M365 incl. Teams

• Office Package

SAP:

• ADK / DART

• ArchiveLink - ECM

• BW / CRM / ERP

• HANA

• SuccessFactors

• Operations

General:

• GlobalScape

• Retain (Res. Mgt.)

• ServiceNow