• Experience SFDC with system configuration using workflows, approval processes, custom objects, validation rules, formulas, process builder, flows and dataloader and middleware integrations.
• Worked as functional & technical Lead in various SFMC / SFDC projects (7 years)
• Understanding of Salesforce architecture and knowledge of Salesforce ecosystem such as CPQ and Order Management solutions
• Knowledge of relational databases and data modelling
• Delivering projects always using agile Scrum based methodology
• Experience SFMC , configuration, integration of third party systems or Salesforce Sales Cloud, creation Landing Pages, emails, creating data models.
• Able to work independently, and adapt to changing priorities and tasking to support business goals/objectives
• Functional knowledge of Salesforce.com data structure and understanding of how to leverage the tool to meet complex process and reporting requirements 
• Oversee and contribute to the technical & data integration solution from design to final implementation
• Planning and deliver global Marketing automation solutions according to the business needs
• Controlled, steered and improved the performance of Marketing & Sales campaigns (new and existing)
• Deployment of end to end solution in SF Marketing Cloud. Integration of third party products or synchronization of SF products / Veeva

Global Salesforce  Marketing Cloud implementation (60 Countries)

• Work with Global health care provider to understand requirements and prioritize development/enhancement requests
• Responsible for communication with stakeholders to define country specific needs on top of agreed global model
• Structure, plan and lead design sessions for global roll out. Especially for countries specifics
• Salesforce Marketing Cloud, Salesforce Sales Cloud and several 3rd party integrations such as AWS were used
• Created a Data Model to integrate all needed systems
• Lead the delivery team for 20 countries
• Prioritize development and enhancement requests for the SFMC workstream
• Collaborate with other workstream technical leads to develop integrated solutions and resolve dependencies
• Work closely with Product Owner and Project Manager to provide progress updates and ensure the management of any delivery risks or issues
• Structure and lead demos and collect feedback from Product Owner

Sales Cloud implementation:

• The client was a major European company for Industry and Power throughout world
• Work with Team on finalizing business requirements with client and prepare and get sign-off on User stories
• Worked on Salesforce AppExchange's
• Developing and customizing Salesforce.com out of the box feature for devoting custom app using standard object, custom object, standard fields, custom fields, relationship, page layouts, Record type, validation, workflow, approval process and process builder to meet complex business requirement

Energy & Utilities ? Program mgmt. & Solution Architecture for contact center:

• Responsible for overall program management for the delivery of Contact center transformation project
• Defined Program benefits realization for foundation phase, Designed functional modules based on the best suited product capabilities ( SFDC Service Cloud CRM , Middelware, Knowledge management)
• Designed Solution architecture for critical Modules (Case Mgmt. , CTI integration, Service Mgmt.)

Life Science ? Program management Service Cloud Enhancement:

• Delivered a major Service Cloud Enhancement to support end to end Customer service processes related to new product family
• IT and business stakeholder management
• Managed SFDC Data Integrations with consumer Website, pharmacy and marketing systems
• Release Mgmt. Post Go live Stabilization