IT Consultant with 10+ years in support, automation and infrastructure, plus strategic tech consulting. Azure certified, ITIL/Agile experienced.
Aktualisiert am 14.10.2026
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 15.09.2026
Verfügbar zu: 100%
davon vor Ort: 100%
IT-Compliance
Technical Management
Support
Spanish
Native
English
C1 - Full Professional Proficiency
Japanese
B1 - Intermediate (JLPT N4, spoken and written)

Einsatzorte

Einsatzorte

Barcelona (+50km)
Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

1 month
2026-09 - now

Technical Migration Consulting & System Optimization of CCMS Landscape for creation of technical documentation

IT System Administrator
IT System Administrator
- Administer and maintain enterprise CCMS platforms, including TIM Editorial System, Schema ST4, Adobe FrameMaker, and Congree
- Manage Windows Server environments, SQL databases, and system integrations with SAP and related applications
- Executed SQL queries to validate data integrity, investigate discrepancies, and support data reconciliation between integrated systems.
- Plan and execute technical data migrations while ensuring system stability and business continuity
- Troubleshoot system issues, optimize automated workflows, and support secure document management and data exchange
TIM SQL Schema ST4 Citrix Adobe FrameMaker Congree Sandbox/Test environments Log analysis & tracing tools
3 years 9 months
2023-01 - now

Advised on Power Automate, Terraform, Atlassian Stack, Miro, and Okta implementations

IT Consultant (Freelance)
IT Consultant (Freelance)
  • Provided expert insights to enterprise clients on cloud transformation, cybersecurity, identity architecture, and automation strategies. 
  • Supported vendor selection, platform analysis, and infrastructure modernization initiatives. 
  • Advised on Power Automate, Terraform, Atlassian Stack, Miro, and Okta implementations. 
AlphaSights, GLG, Atheneum | Remote
4 months
2026-06 - 2026-09

Performed root cause analysis

IT Senior Consultant Jira SQL Salesforce Commerce Cloud (SFCC) ...
IT Senior Consultant
  • Owned and managed the B2B platform support queue (Jira), prioritizing, troubleshooting, and resolving technical incidents reported by users. 
  • Performed root cause analysis (RCA) across multiple systems and environments, reproducing issues in test/sandbox environments and gathering logs and traces to accelerate resolution. 
  • Executed SQL queries to validate data integrity, investigate discrepancies, and support data reconciliation between integrated systems. 
  • Monitored and validated end-to-end order flow from Salesforce Commerce Cloud through integration layers into SAP, identifying bottlenecks and communication errors (incl. SAP iDocs). 
  • Performed functional validations related to products, pricing, promotions, and order processing. 
  • Analyzed JavaScript, Apex, and SQL code to support incident investigation, collaborating closely with engineering teams to accelerate resolution. 
  • Coordinated technical escalations with development teams, providing clear technical analysis and supporting evidence. 
Jira SQL Salesforce Commerce Cloud (SFCC) SAP (iDocs) JavaScript Apex Postman/API testing Sandbox/Test environments Log analysis & tracing tools
Capitole Consulting | Barcelona
2 years 4 months
2024-03 - 2026-06

AdobeSign Compliance, Automation, Integration and Support

Support and Automation IT Engineer PowerShell Microsoft Graph API Azure AD ...
Support and Automation IT Engineer
  • Delivered enterprise IT support and automation services to Johnson & Johnson, a global leader in healthcare and pharmaceuticals, operating in a highly regulated environment with strict compliance, validation, and data integrity requirements (GxP, SOX). 
  • Developed PowerShell automation scripts for user provisioning, Active Directory group management, and custom reporting, reducing manual workload across the support team. 
  • Administered enterprise access and identity through Azure Active Directory, Exchange Online, and SharePoint Online for a global user base across healthcare business units. 
  • Built platform reports and dashboards using Microsoft Graph API, PowerShell, and CSV-based automation pipelines. 
  • Resolved Level 3 technical incidents related to user synchronization, authentication, and cross-platform permissions in a regulated pharmaceutical environment. 
  • Owned the full Adobe suite administration, including Adobe Sign workflows and Adobe Experience Manager (AEM) content and user management. 
  • Participated in platform governance, incident handling, and documentation aligned with ITIL principles and BMC architecture. 
  • Handled GxP, HIPAA, NIST and GDPR requirements for more than 200,000 users in EMEA, APAC, LATAM and NA. 
PowerShell Microsoft Graph API Azure AD M365 Admin Center Adobe Admin Console Adobe Sign Adobe Experience Manager (AEM) Jira Confluence ServiceNow ServiceNow CMDB Helix AXWAY Veeam
Johnson & Johnson
Remote
2 years 9 months
2021-07 - 2024-03

Web and Digital Solutions

Senior Application Support Engineer Adobe Sign Adobe Experience Manager (AEM) Netsparker ...
Senior Application Support Engineer
  • Managed user provisioning, application access, and lifecycle support across global platforms. 
  • Maintained knowledge management systems and technical documentation using SCHEMA ST4, Stardog, and Bullseye. 
  • Delivered Level 2 and Level 3 support, handled release planning, software decommissioning, lifecycle transitions, and Salesforce backups and disaster recovery. 
Adobe Sign Adobe Experience Manager (AEM) Netsparker Invicti SCHEMA ST4 Stardog SQL Server Jira Confluence ServiceNow ServiceNow CMDB RWS Trados XMetaL Bitsight Capstorm Curator Custodian Semrush Helix FileZilla AXWAY FTT Microsoft Teams
Sika Group | Barcelona, Spain
1 year 1 month
2020-07 - 2021-07

Alcon

Onsite Support Engineer Pitcher SAP Concur Microsoft 365 ...
Onsite Support Engineer
  • Provided IT support in a regulated pharmaceutical environment using Active Directory, SCCM, and BitLocker. 
  • Managed IT assets and ticketing operations through ServiceNow and Cherwell. 
  • Deployed software updates, supported endpoint encryption, and managed badge access systems. 
Pitcher SAP Concur Microsoft 365 Microsoft Teams SAP BI voice support
D-ploy GmbH | Barcelona, Spain
7 months
2019-07 - 2020-01

Google Workspace

Technical Support Specialist
Technical Support Specialist
  • Supported Google Workspace tools including Admin Console, Gmail, APIs, OAuth, 2FA, and Mobile Device Management (MDM). 
  • Diagnosed issues with DNS, SPF, DKIM, MX records, and TLS/SSL configurations. 
  • Assisted enterprise clients with email migrations and mobile device configurations. 
Voxpro / TELUS International | Cork, Ireland
1 year 10 months
2017-10 - 2019-07

Advised on domain management

Small Business Consultant
Small Business Consultant
  • Helped small and medium businesses with hosting, DNS, SSL, CMS, and digital infrastructure setup. 
  • Supported WordPress, Joomla, cPanel, Plesk, FTP, SFTP, IMAP, and POP3 configurations. 
  • Advised on domain management, infrastructure optimization, and backup and disaster recovery strategies. 
  • Provided customer support through phone and email channels using FileZilla, CFT, and Secure Transport. 
GoDaddy | Belfast, United Kingdom
11 months
2016-12 - 2017-10

Researched UK land registries and managed billing and tax inquiries

Inbound Sales Advisor (UK Real Estate)
Inbound Sales Advisor (UK Real Estate)
  • Researched UK land registries and managed billing and tax inquiries for UK-based clients. 
  • Delivered bilingual support (Spanish and English) for sensitive customer matters.
Concentrix | Sofia, Bulgaria
3 years 1 month
2013-12 - 2016-12

Directed educational IT operations

Team Manager
Team Manager
  • Directed educational IT operations, vendor coordination, and team supervision. 
  • Implemented digital transformation initiatives and internal reporting workflows. 
EMYCET | Cadiz, Spain

Aus- und Weiterbildung

Aus- und Weiterbildung

7 months
2018-10 - 2019-04

Vocational Degree in Japanese Language and Culture

Intercultural Institute of Japan | Tokyo, Japan
Intercultural Institute of Japan | Tokyo, Japan
1 year 10 months
2011-09 - 2013-06

Bachelor in Higher Technician in Electrotechnical and Automated Systems

Degree in Electrotechnics and Automated Systems, IES Pablo Ruiz Picasso | Cadiz, Spain
Degree in Electrotechnics and Automated Systems
IES Pablo Ruiz Picasso | Cadiz, Spain
automation, control systems, and electrical engineering. 

Kompetenzen

Kompetenzen

Top-Skills

IT-Compliance Technical Management Support

Produkte / Standards / Erfahrungen / Methoden

PROFESSIONAL SUMMARY

IT Consultant and Support Engineer with 10+ years in enterprise IT, specializing in infrastructure automation, user provisioning, Level 2 and Level 3 support, and cloud platform integrations. Expert in PowerShell, Microsoft Azure, Azure Active Directory, Microsoft 365, Google Workspace, Atlassian, ServiceNow, and Adobe Experience Manager (AEM). Microsoft certified in Azure Fundamentals (AZ-900) and Azure AI Fundamentals (AI-900). Proven track record in regulated sectors including healthcare and pharmaceutical (Johnson & Johnson, Alcon), manufacturing, and finance, automating processes and ensuring compliance in global environments. 


CORE SKILLS

  • Scripting and Automation: PowerShell, Python, Microsoft Graph API, Power Automate, Terraform 
  • Cloud and Identity (IAM): Microsoft Azure, Azure Active Directory (Azure AD), Microsoft 365 (M365), Google Workspace, Okta, Microsoft Intune, SSO, MFA, RBAC, Conditional Access, OAuth, identity governance 
  • Infrastructure and Administration: Active Directory, ServiceNow CMDB, SCCM, Exchange Online, SharePoint Online, DNS, BitLocker, cPanel, Plesk, TCP/IP 
  • Security and Compliance: SPF, DKIM, DMARC, TLS, SSL, Invicti, Netsparker, Bitsight, cyber insurance, ITIL principles 
  • ITSM and Support: ServiceNow, Jira, Confluence, Cherwell, Helix, BMC, Veeam, AXWAY 
  • Content and Knowledge Systems: Adobe Sign, Adobe Experience Manager (AEM), SCHEMA ST4, Stardog, SQL Server, Capstorm, Curator, Custodian, Semrush 
  • Localization and Documentation: RWS Trados, XMetaL, Bullseye 
  • Methodologies: ITIL, Agile, CAPA, RCA, KPIs, remediation, incident management, configuration management, CI/CD pipelines, change management, disaster recovery, backups 
  • Regulated Industry Experience: Healthcare, HIPAA, GDPR, 21CFR Part 11, IVD/IVDR, pharmaceutical (Johnson & Johnson, Alcon), GxP environments, manufacturing, finance, compliance and data integrity 

Branchen

Branchen

Pharma, Healthcare, Chemical, IT, Cloud Computing, Compliance, Regulatory Affairs

Einsatzorte

Einsatzorte

Barcelona (+50km)
Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

1 month
2026-09 - now

Technical Migration Consulting & System Optimization of CCMS Landscape for creation of technical documentation

IT System Administrator
IT System Administrator
- Administer and maintain enterprise CCMS platforms, including TIM Editorial System, Schema ST4, Adobe FrameMaker, and Congree
- Manage Windows Server environments, SQL databases, and system integrations with SAP and related applications
- Executed SQL queries to validate data integrity, investigate discrepancies, and support data reconciliation between integrated systems.
- Plan and execute technical data migrations while ensuring system stability and business continuity
- Troubleshoot system issues, optimize automated workflows, and support secure document management and data exchange
TIM SQL Schema ST4 Citrix Adobe FrameMaker Congree Sandbox/Test environments Log analysis & tracing tools
3 years 9 months
2023-01 - now

Advised on Power Automate, Terraform, Atlassian Stack, Miro, and Okta implementations

IT Consultant (Freelance)
IT Consultant (Freelance)
  • Provided expert insights to enterprise clients on cloud transformation, cybersecurity, identity architecture, and automation strategies. 
  • Supported vendor selection, platform analysis, and infrastructure modernization initiatives. 
  • Advised on Power Automate, Terraform, Atlassian Stack, Miro, and Okta implementations. 
AlphaSights, GLG, Atheneum | Remote
4 months
2026-06 - 2026-09

Performed root cause analysis

IT Senior Consultant Jira SQL Salesforce Commerce Cloud (SFCC) ...
IT Senior Consultant
  • Owned and managed the B2B platform support queue (Jira), prioritizing, troubleshooting, and resolving technical incidents reported by users. 
  • Performed root cause analysis (RCA) across multiple systems and environments, reproducing issues in test/sandbox environments and gathering logs and traces to accelerate resolution. 
  • Executed SQL queries to validate data integrity, investigate discrepancies, and support data reconciliation between integrated systems. 
  • Monitored and validated end-to-end order flow from Salesforce Commerce Cloud through integration layers into SAP, identifying bottlenecks and communication errors (incl. SAP iDocs). 
  • Performed functional validations related to products, pricing, promotions, and order processing. 
  • Analyzed JavaScript, Apex, and SQL code to support incident investigation, collaborating closely with engineering teams to accelerate resolution. 
  • Coordinated technical escalations with development teams, providing clear technical analysis and supporting evidence. 
Jira SQL Salesforce Commerce Cloud (SFCC) SAP (iDocs) JavaScript Apex Postman/API testing Sandbox/Test environments Log analysis & tracing tools
Capitole Consulting | Barcelona
2 years 4 months
2024-03 - 2026-06

AdobeSign Compliance, Automation, Integration and Support

Support and Automation IT Engineer PowerShell Microsoft Graph API Azure AD ...
Support and Automation IT Engineer
  • Delivered enterprise IT support and automation services to Johnson & Johnson, a global leader in healthcare and pharmaceuticals, operating in a highly regulated environment with strict compliance, validation, and data integrity requirements (GxP, SOX). 
  • Developed PowerShell automation scripts for user provisioning, Active Directory group management, and custom reporting, reducing manual workload across the support team. 
  • Administered enterprise access and identity through Azure Active Directory, Exchange Online, and SharePoint Online for a global user base across healthcare business units. 
  • Built platform reports and dashboards using Microsoft Graph API, PowerShell, and CSV-based automation pipelines. 
  • Resolved Level 3 technical incidents related to user synchronization, authentication, and cross-platform permissions in a regulated pharmaceutical environment. 
  • Owned the full Adobe suite administration, including Adobe Sign workflows and Adobe Experience Manager (AEM) content and user management. 
  • Participated in platform governance, incident handling, and documentation aligned with ITIL principles and BMC architecture. 
  • Handled GxP, HIPAA, NIST and GDPR requirements for more than 200,000 users in EMEA, APAC, LATAM and NA. 
PowerShell Microsoft Graph API Azure AD M365 Admin Center Adobe Admin Console Adobe Sign Adobe Experience Manager (AEM) Jira Confluence ServiceNow ServiceNow CMDB Helix AXWAY Veeam
Johnson & Johnson
Remote
2 years 9 months
2021-07 - 2024-03

Web and Digital Solutions

Senior Application Support Engineer Adobe Sign Adobe Experience Manager (AEM) Netsparker ...
Senior Application Support Engineer
  • Managed user provisioning, application access, and lifecycle support across global platforms. 
  • Maintained knowledge management systems and technical documentation using SCHEMA ST4, Stardog, and Bullseye. 
  • Delivered Level 2 and Level 3 support, handled release planning, software decommissioning, lifecycle transitions, and Salesforce backups and disaster recovery. 
Adobe Sign Adobe Experience Manager (AEM) Netsparker Invicti SCHEMA ST4 Stardog SQL Server Jira Confluence ServiceNow ServiceNow CMDB RWS Trados XMetaL Bitsight Capstorm Curator Custodian Semrush Helix FileZilla AXWAY FTT Microsoft Teams
Sika Group | Barcelona, Spain
1 year 1 month
2020-07 - 2021-07

Alcon

Onsite Support Engineer Pitcher SAP Concur Microsoft 365 ...
Onsite Support Engineer
  • Provided IT support in a regulated pharmaceutical environment using Active Directory, SCCM, and BitLocker. 
  • Managed IT assets and ticketing operations through ServiceNow and Cherwell. 
  • Deployed software updates, supported endpoint encryption, and managed badge access systems. 
Pitcher SAP Concur Microsoft 365 Microsoft Teams SAP BI voice support
D-ploy GmbH | Barcelona, Spain
7 months
2019-07 - 2020-01

Google Workspace

Technical Support Specialist
Technical Support Specialist
  • Supported Google Workspace tools including Admin Console, Gmail, APIs, OAuth, 2FA, and Mobile Device Management (MDM). 
  • Diagnosed issues with DNS, SPF, DKIM, MX records, and TLS/SSL configurations. 
  • Assisted enterprise clients with email migrations and mobile device configurations. 
Voxpro / TELUS International | Cork, Ireland
1 year 10 months
2017-10 - 2019-07

Advised on domain management

Small Business Consultant
Small Business Consultant
  • Helped small and medium businesses with hosting, DNS, SSL, CMS, and digital infrastructure setup. 
  • Supported WordPress, Joomla, cPanel, Plesk, FTP, SFTP, IMAP, and POP3 configurations. 
  • Advised on domain management, infrastructure optimization, and backup and disaster recovery strategies. 
  • Provided customer support through phone and email channels using FileZilla, CFT, and Secure Transport. 
GoDaddy | Belfast, United Kingdom
11 months
2016-12 - 2017-10

Researched UK land registries and managed billing and tax inquiries

Inbound Sales Advisor (UK Real Estate)
Inbound Sales Advisor (UK Real Estate)
  • Researched UK land registries and managed billing and tax inquiries for UK-based clients. 
  • Delivered bilingual support (Spanish and English) for sensitive customer matters.
Concentrix | Sofia, Bulgaria
3 years 1 month
2013-12 - 2016-12

Directed educational IT operations

Team Manager
Team Manager
  • Directed educational IT operations, vendor coordination, and team supervision. 
  • Implemented digital transformation initiatives and internal reporting workflows. 
EMYCET | Cadiz, Spain

Aus- und Weiterbildung

Aus- und Weiterbildung

7 months
2018-10 - 2019-04

Vocational Degree in Japanese Language and Culture

Intercultural Institute of Japan | Tokyo, Japan
Intercultural Institute of Japan | Tokyo, Japan
1 year 10 months
2011-09 - 2013-06

Bachelor in Higher Technician in Electrotechnical and Automated Systems

Degree in Electrotechnics and Automated Systems, IES Pablo Ruiz Picasso | Cadiz, Spain
Degree in Electrotechnics and Automated Systems
IES Pablo Ruiz Picasso | Cadiz, Spain
automation, control systems, and electrical engineering. 

Kompetenzen

Kompetenzen

Top-Skills

IT-Compliance Technical Management Support

Produkte / Standards / Erfahrungen / Methoden

PROFESSIONAL SUMMARY

IT Consultant and Support Engineer with 10+ years in enterprise IT, specializing in infrastructure automation, user provisioning, Level 2 and Level 3 support, and cloud platform integrations. Expert in PowerShell, Microsoft Azure, Azure Active Directory, Microsoft 365, Google Workspace, Atlassian, ServiceNow, and Adobe Experience Manager (AEM). Microsoft certified in Azure Fundamentals (AZ-900) and Azure AI Fundamentals (AI-900). Proven track record in regulated sectors including healthcare and pharmaceutical (Johnson & Johnson, Alcon), manufacturing, and finance, automating processes and ensuring compliance in global environments. 


CORE SKILLS

  • Scripting and Automation: PowerShell, Python, Microsoft Graph API, Power Automate, Terraform 
  • Cloud and Identity (IAM): Microsoft Azure, Azure Active Directory (Azure AD), Microsoft 365 (M365), Google Workspace, Okta, Microsoft Intune, SSO, MFA, RBAC, Conditional Access, OAuth, identity governance 
  • Infrastructure and Administration: Active Directory, ServiceNow CMDB, SCCM, Exchange Online, SharePoint Online, DNS, BitLocker, cPanel, Plesk, TCP/IP 
  • Security and Compliance: SPF, DKIM, DMARC, TLS, SSL, Invicti, Netsparker, Bitsight, cyber insurance, ITIL principles 
  • ITSM and Support: ServiceNow, Jira, Confluence, Cherwell, Helix, BMC, Veeam, AXWAY 
  • Content and Knowledge Systems: Adobe Sign, Adobe Experience Manager (AEM), SCHEMA ST4, Stardog, SQL Server, Capstorm, Curator, Custodian, Semrush 
  • Localization and Documentation: RWS Trados, XMetaL, Bullseye 
  • Methodologies: ITIL, Agile, CAPA, RCA, KPIs, remediation, incident management, configuration management, CI/CD pipelines, change management, disaster recovery, backups 
  • Regulated Industry Experience: Healthcare, HIPAA, GDPR, 21CFR Part 11, IVD/IVDR, pharmaceutical (Johnson & Johnson, Alcon), GxP environments, manufacturing, finance, compliance and data integrity 

Branchen

Branchen

Pharma, Healthcare, Chemical, IT, Cloud Computing, Compliance, Regulatory Affairs

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