Proven background leading technical teams and supporting high-reliability systems within mission-critical environments & customer facing
Aktualisiert am 01.07.2026
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 01.10.2026
Verfügbar zu: 100%
davon vor Ort: 100%
Customer facing
Teamleading
Support
English
Muttersprache
German
Intermediate

Einsatzorte

Einsatzorte

Itzehoe (+75km)
Deutschland
möglich

Projekte

Projekte

10 months
2025-09 - now

Led a team of 12 technical operators

EVS Shift Manager
EVS Shift Manager
  • Led a team of 12 technical operators responsible for device diagnostics and verification within a deadline-driven environment.
  • Improved workflow efficiency and reduced turnaround times through process optimisation and operational improvements.
  • Collaborated with operations and business stakeholders to develop scalable procedures supporting operational growth and future automation initiatives.
  • Designed automated device authentication systems using hardware and audio-spectrum fingerprinting technologies.
  • Coordinated workforce scheduling, operational coverage, and technical staff development within fast-paced operational environments
Vinted Go GmbH
Hamburg
17 years 6 months
2009-01 - now

Designed and developed custom electronic, microcontroller, and USB-based solutions

Founder / Technical Consultant (Side Business)
Founder / Technical Consultant (Side Business)
  • Designed and developed custom electronic, microcontroller, and USB-based solutions for specialist security, IT, and maker-industry applications.
  • Delivered Microsoft client/server infrastructure solutions, improving network reliability and security for small business environments.
  • Developed hardware and software systems integrating embedded electronics, automation, and 3D printing technologies.
  • Managed customer projects, technical solution delivery, and product development activities within a self-employed engineering environment
Available upon request
Hamburg
2 years 2 months
2023-01 - 2025-02

Delivered customer-facing technical support

Customer Service Engineer
Customer Service Engineer
  • Delivered customer-facing technical support for aircraft hardware, software, network, and in-flight entertainment systems within aviation maintenance environments.
  • Conducted diagnostics, system testing, and data analysis to support issue resolution, preventative maintenance, and operational reliability.
  • Developed technical documentation, user guides, and maintenance training materials for engineering and airline support teams.
  • Supported aircraft delivery, entry-into-service, and on-site maintenance activities as dedicated AERQ support engineer.
  • Designed an iOS-based A320 Crew Terminal familiarisation application and delivered technical training for Lufthansa maintenance engineers
AERQ
Hamburg
6 years 7 months
2015-02 - 2021-08

Provided technical leadership and advanced solution support

Technology Manager
Technology Manager
  • Provided technical leadership and advanced solution support across Extron AV, control, and collaboration product lines within EMEA markets.
  • Developed and delivered technical training programmes for support engineers, partners, and customers across new and existing technologies.
  • Managed complex technical projects, escalations, and solution development activities supporting enterprise customer requirements.
  • Resolved advanced product and integration challenges, contributing to improved customer satisfaction and increased solution adoption
Extron Electronics
Amersfoort
4 years 9 months
2010-06 - 2015-02

Led EMEA software support operations

Control Software Support Supervisor
Control Software Support Supervisor
  • Led EMEA software support operations, managing technical support teams, escalation handling, and customer support activities.
  • Built and developed technical support teams, improving operational procedures, training delivery, and workflow efficiency.
  • Designed software-based Extron device emulators and technical training materials to improve customer and engineer product understanding.
  • Developed technical documentation and knowledge resources supporting deployment, troubleshooting, and customer integration activities
Extron Electronics
Amersfoort
14 years
1996-03 - 2010-02

Delivered mission-critical satellite communications and broadcast support

Satellite Communications Engineer
Satellite Communications Engineer
  • Delivered mission-critical satellite communications and broadcast support for international Formula 1, sports, and live news broadcasting operations.
  • Managed and maintained satellite, IT, and AV broadcast infrastructure within high-availability live transmission environments across 18+ countries.
  • Performed advanced fault diagnostics, system integration, and technical troubleshooting under time-critical operational conditions.
  • Coordinated international technical operations and cross-functional engineering support teams during large-scale live broadcast events
British Telekom & Sislink
UK & Germany

Aus- und Weiterbildung

Aus- und Weiterbildung

HND Studies in Electronics & Systems Engineering
Portsmouth College of Further Education


Certificates and Further Training:

  • PCEP ? Certified Entry-Level Python Programmer
  • Airbus A318/A319/A320/A321 General Familiarisation (Lufthansa Technik)
  • ITIL 4 Foundation, Strategist & Digital IT Strategy
  • Extron AV Associate & Train the Trainer Certification
  • Microsoft MCITP / MCTS ? Windows Server & Enterprise Administration
  • City & Guilds Level 3 ? Electronics & Systems Engineering

Kompetenzen

Kompetenzen

Top-Skills

Customer facing Teamleading Support

Produkte / Standards / Erfahrungen / Methoden

Profile:

Technical Operations & Customer Support Engineering

  • Technical operations and support professional with extensive experience across aviation, satellite communications, defence, and electronics industries
  • Proven background leading technical teams and supporting high-reliability systems within mission-critical environments
  • Skilled in diagnostics, systems engineering, process optimisation, technical training, and operational support across AV infrastructure, avionics, satellite communications, and electronic systems


SKILLS:

  • Technical Operations
  • Customer Support Engineering
  • Satellite Communications
  • Systems Engineering
  • Python & Automation
  • ITIL Service Management
  • Linux & Windows Administration
  • AV Infrastructure

Einsatzorte

Einsatzorte

Itzehoe (+75km)
Deutschland
möglich

Projekte

Projekte

10 months
2025-09 - now

Led a team of 12 technical operators

EVS Shift Manager
EVS Shift Manager
  • Led a team of 12 technical operators responsible for device diagnostics and verification within a deadline-driven environment.
  • Improved workflow efficiency and reduced turnaround times through process optimisation and operational improvements.
  • Collaborated with operations and business stakeholders to develop scalable procedures supporting operational growth and future automation initiatives.
  • Designed automated device authentication systems using hardware and audio-spectrum fingerprinting technologies.
  • Coordinated workforce scheduling, operational coverage, and technical staff development within fast-paced operational environments
Vinted Go GmbH
Hamburg
17 years 6 months
2009-01 - now

Designed and developed custom electronic, microcontroller, and USB-based solutions

Founder / Technical Consultant (Side Business)
Founder / Technical Consultant (Side Business)
  • Designed and developed custom electronic, microcontroller, and USB-based solutions for specialist security, IT, and maker-industry applications.
  • Delivered Microsoft client/server infrastructure solutions, improving network reliability and security for small business environments.
  • Developed hardware and software systems integrating embedded electronics, automation, and 3D printing technologies.
  • Managed customer projects, technical solution delivery, and product development activities within a self-employed engineering environment
Available upon request
Hamburg
2 years 2 months
2023-01 - 2025-02

Delivered customer-facing technical support

Customer Service Engineer
Customer Service Engineer
  • Delivered customer-facing technical support for aircraft hardware, software, network, and in-flight entertainment systems within aviation maintenance environments.
  • Conducted diagnostics, system testing, and data analysis to support issue resolution, preventative maintenance, and operational reliability.
  • Developed technical documentation, user guides, and maintenance training materials for engineering and airline support teams.
  • Supported aircraft delivery, entry-into-service, and on-site maintenance activities as dedicated AERQ support engineer.
  • Designed an iOS-based A320 Crew Terminal familiarisation application and delivered technical training for Lufthansa maintenance engineers
AERQ
Hamburg
6 years 7 months
2015-02 - 2021-08

Provided technical leadership and advanced solution support

Technology Manager
Technology Manager
  • Provided technical leadership and advanced solution support across Extron AV, control, and collaboration product lines within EMEA markets.
  • Developed and delivered technical training programmes for support engineers, partners, and customers across new and existing technologies.
  • Managed complex technical projects, escalations, and solution development activities supporting enterprise customer requirements.
  • Resolved advanced product and integration challenges, contributing to improved customer satisfaction and increased solution adoption
Extron Electronics
Amersfoort
4 years 9 months
2010-06 - 2015-02

Led EMEA software support operations

Control Software Support Supervisor
Control Software Support Supervisor
  • Led EMEA software support operations, managing technical support teams, escalation handling, and customer support activities.
  • Built and developed technical support teams, improving operational procedures, training delivery, and workflow efficiency.
  • Designed software-based Extron device emulators and technical training materials to improve customer and engineer product understanding.
  • Developed technical documentation and knowledge resources supporting deployment, troubleshooting, and customer integration activities
Extron Electronics
Amersfoort
14 years
1996-03 - 2010-02

Delivered mission-critical satellite communications and broadcast support

Satellite Communications Engineer
Satellite Communications Engineer
  • Delivered mission-critical satellite communications and broadcast support for international Formula 1, sports, and live news broadcasting operations.
  • Managed and maintained satellite, IT, and AV broadcast infrastructure within high-availability live transmission environments across 18+ countries.
  • Performed advanced fault diagnostics, system integration, and technical troubleshooting under time-critical operational conditions.
  • Coordinated international technical operations and cross-functional engineering support teams during large-scale live broadcast events
British Telekom & Sislink
UK & Germany

Aus- und Weiterbildung

Aus- und Weiterbildung

HND Studies in Electronics & Systems Engineering
Portsmouth College of Further Education


Certificates and Further Training:

  • PCEP ? Certified Entry-Level Python Programmer
  • Airbus A318/A319/A320/A321 General Familiarisation (Lufthansa Technik)
  • ITIL 4 Foundation, Strategist & Digital IT Strategy
  • Extron AV Associate & Train the Trainer Certification
  • Microsoft MCITP / MCTS ? Windows Server & Enterprise Administration
  • City & Guilds Level 3 ? Electronics & Systems Engineering

Kompetenzen

Kompetenzen

Top-Skills

Customer facing Teamleading Support

Produkte / Standards / Erfahrungen / Methoden

Profile:

Technical Operations & Customer Support Engineering

  • Technical operations and support professional with extensive experience across aviation, satellite communications, defence, and electronics industries
  • Proven background leading technical teams and supporting high-reliability systems within mission-critical environments
  • Skilled in diagnostics, systems engineering, process optimisation, technical training, and operational support across AV infrastructure, avionics, satellite communications, and electronic systems


SKILLS:

  • Technical Operations
  • Customer Support Engineering
  • Satellite Communications
  • Systems Engineering
  • Python & Automation
  • ITIL Service Management
  • Linux & Windows Administration
  • AV Infrastructure

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