Technical Writing
Aktualisiert am 14.05.2024
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 14.05.2024
Verfügbar zu: 100%
davon vor Ort: 100%
Technical Writing
Business Analysis
Dutch
Average
English
Excellent
French
Very Good
Spanish
Beginner
Russian
Beginner

Einsatzorte

Einsatzorte

Eupen (+200km)
möglich

Projekte

Projekte

4 Monate
2024-01 - heute

review, revise, renew and reimagine documentation management

Business Analyst and Technical Writer
Business Analyst and Technical Writer
  • Lead the documentation part of a project to review, revise, renew and reimagine documentation management and presentation for DIGIT (European Commission.)
  • Analysed requirements for restructuring Public, Technical and Project Management Documentation.
  • Created a POC repository for all documentation.
  • Created templates for ITIL documentation of SDLC (Policies, Processes, Procedures, Work Instructions etc)
  • Used Agile and Scrum methodologies
Deloitte
6 Monate
2023-05 - 2023-10

Creation and maintenance of templates

Technical Writer
Technical Writer
  • Creation and editing of SOP and SOG
  • Quality Assurance of Test Cases
  • Created templates for ITIL documentation of SDLC (Policies, Processes, Procedures, Work Instructions etc)
  • Implemented ITIL documentation
  • Used Agile and Scrum methodologies
Eurocontrol
4 Monate
2022-11 - 2023-02

management and monitoring of migrating accounts

Technical Writer
Technical Writer
  • Assist in the management and monitoring of migrating accounts from one back-office platform to a new back-office platform
  • Analyse documentation management requirements
  • Write, edit, and manage technical documentation
  • Develop and document Policies, Processes, Procedures and Work Instructions
  • Implement Policies, Processes, Procedures and Work Instructions.
  • Used Agile and Scrum methodologies
Worldline
5 Monate
2022-06 - 2022-10

Analyse documentation management requirements

Technical Writer and Business Analyst
Technical Writer and Business Analyst
  • Write, edit, and manage technical Documentation
  • Analyse quality requirements
  • Implement Quality Assurance
  • Develop and documented ITIL Policies, Processes, Procedures and Work Instructions
  • Implement Policies, Processes, Procedures and Work Instructions.
  • Used Agile and Scrum methodologies
Sopra Steria
10 Monate
2021-03 - 2021-12

Gathered requirements for new documentation service

Technical Writer
Technical Writer
  • Helped start the new technical documentation team
  • Gathered requirements for new documentation service
  • Reviewed and redesigned existing technical content
  • Created new content for new services and products
  • Documented cloud-based services such as MaaS, DBaaS, Cloud-Init etc.
  • Worked with Gitbook, Github and IONOS proprietary Data Center Designer
  • eviewed and redesigned existing technical content
  • reated new content for new services and products
IONOS Cloud Computing Services
5 Monate
2020-10 - 2021-02

Gathered requirements for new IT Support Services

Technical Writer
Technical Writer
  • Gathered requirements for Disaster Recovery Procedures
  • Developed and documented ITIL processes and procedures for DIGIT (European Commission)
  • Developed and documented Disaster Recovery Procedures for selected DIGIT support services in Belgium and in Greece
Intrasoft
8 Monate
2020-02 - 2020-09

Writing of technical documents related to IT security

Technical Writer
Technical Writer
  • Used Agile and Scrum methodologies
European External Action Service (EEAS)
2 Monate
2019-11 - 2019-12

Wrote two user manuals for disassembler application

Technical Writer
Technical Writer
Hex-Rays
7 Monate
2019-05 - 2019-11

Business Analysis

Technical Writer
Technical Writer
  • Create an inventory of all solutions across the groups.
  • Research and document all technical infrastructure for each solution.
  • Analyse and evaluate document management across the group for companies in Belgium, The Netherlands, Romania, Estonia, Lithuania.
  • Develop and documented ITIL Policies, Processes, Procedures and Work Instructions
  • Implement Policies, Processes, Procedures and Work Instructions.
  • Researched requirements for an auditable document management system
  • Developed a Document Management System to be implemented across the group.
UnifiedPost
1 Jahr 1 Monat
2018-05 - 2019-05

Analysed business and technical requirements

Technical Writer and Business Analyst
Technical Writer and Business Analyst
  • Analysed business and technical requirements for a Disaster Recovery Program (DRP)
  • Designed Disaster Recovery Procedure
  • Documented Disaster Recovery Procedure
  • Identified and documented Disaster Recovery Procedures for core IT services
  • Develop and documented ITIL Policies, Processes, Procedures and Work Instructions
  • Implement Policies, Processes, Procedures and Work Instructions.
  • Created a SharePoint site to be a dashboard and repository for DRP documentation.
The Belgian Ministry of Foreign Affairs
3 Jahre 9 Monate
2014-07 - 2018-03

Develop and implement a document life cycle policy

Business Analyst and Technical Writer
Business Analyst and Technical Writer
  • Document requirements for the redesign of SharePoint to manage documents.
  • Identify all stakeholders and actors in the document creation and management flow.
  • Identify and document all environments that interact with SharePoint.
  • Consult with stakeholders to agree which changes and modifications need to be made.
  • Drive the technical changes to be applied to SharePoint.
  • Write and execute test cases and use cases to validate that all changes have been implemented as expected.
  • Review all documentation related to Disaster Recovery and Business Continuity
  • Develop and implement a document life cycle policy for ITIL documents.
  • Develop and documented ITIL Policies, Processes, Procedures and Work Instructions
  • Implement Policies, Processes, Procedures and Work Instructions.
  • Create a dashboard to monitor status of all relevant documents.
  • Migrate documents from an old SharePoint structure to a new SharePoint structure.
  • Write, edit and proof IT documents in preparation for publication.
  • Used Agile and Scrum methodologies
The European Commission
Luxembourg
1 Monat
2014-05 - 2014-05

Review and rewrite of procedures to conform to ITILv3

Senior Technical Writer
Senior Technical Writer
  • Review and rewrite of procedures to conform to ITILv3 requirements in preparation for an audit
TD Direct Investment Bank (Luxembourg)
1 Jahr
2013-05 - 2014-04

Managing and coordination of translation

Business/Functional Analyst and Senior Technical Writer
Business/Functional Analyst and Senior Technical Writer
  • Writing of Use Scenarios
  • Writing of Use Cases
  • Writing of Test Cases
  • Documentation of User Acceptance Testing
  • Writing User Manuals
  • Writing Quick Start guides for new applications
  • Preparation of training materials for new applications
  • Delivery of training courses for new applications
  • Post training support for new applications
  • Translation of all documentation into French
  • Managing and coordination of translation of all documentation into Dutch Business Analysis for four new applications
  • Functional Analysis for four new applications
The National Lottery
Brussels, Belgium
3 Jahre 11 Monate
2009-04 - 2013-02

Design and present BCM and DRM workshops

Business Analyst, Senior Technical Author and Trainer
Business Analyst, Senior Technical Author and Trainer
  • Designed new structure for document management in SharePoint 2010
  • Project managed migration of all documents from SharePoint 2003 to SharePoint 2010
  • Analyse documentation management of all Business Continuity Management (BCM), Disaster Recovery Management (DRM) documentation.
  • Make recommendations to render the documentation management system more robust and secure.
  • Recommend tools to achieve agreed standards and procedures in documentation management.
  • Implement tools to achieve agreed standards and procedures for documentation management.
  • Make recommendations to improve the readability and usefulness of documents through applying information design best practise.
  • Recommend tools to apply information design and multichannel publishing
  • Create and maintain a Master Run Book for Disaster Recovery.
  • Create physical and logical Current State Architecture (CSA) diagrams.
  • Design and present BCM and DRM workshops for Business Continuity Officers
  • Design and present BCM and DRM workshops for Relocation Officers
BNP Paribas Fortis Bank
Brussels, Belgium
3 Jahre 11 Monate
2009-04 - 2013-02

Developed WBS for all projects

Business Development Manager
Business Development Manager
  • Trained existing team to up-skill them for new people and project management roles.
  • Trained the Board of Directors in Prince2 project management methodology from a governance perspective.
  • Trained all mid-level and senior staff in Prince2 project management methodology from an operational perspective. 
  • Mentor Board of Directors and staff in the implementation of Prince2 project management methodology.
  • Restructured the organisation into a Programmes and Services matrix model.
  • Worked with the team to develop Policies, Processes and Procedures for each Programme and Service
  • Developed Work Instructions for each role and established time required to accomplish each task in order to estimate staffing numbers and profiles.
  • Developed WBS for all projects in order to facilitate project stage management.
  • Developed a Volunteer Academy. This is a 6 month internship where volunteers are trained in a residential training course. The course is followed by 6 months of field work with a trained staff member. The internship is completed by a dissertation written by the intern. To date 42 volunteers have been trained in this internship programme.
  • Worked with staff to develop course materials for the Volunteer Academy.
  • Mentored the staff in the delivery of the Volunteer Academy workshops.
  • Analysed all aspects of the organisation?s operations and structure with a view to developing sustainability for the organisation.
  • Developed a volunteer recruitment strategy to recruit Ugandan volunteers
  • Created a virtual network of volunteers, over 6 countries. Using cutting edge communications technology, volunteers can work with the Kampala-based team on a range of non-?customer? facing roles. This is called the Office in The Sky.
  • Developed a multinational campaign to support Day of the Street Child.
  • Developed and implemented a funding strategy to take the organisation through the next 5 years.
  • Writing and publishing of a book of 10 success stories of people helped by the organisation.
  • Deployed broadband Wi-Fi internet. Trained staff and volunteers to be highly computer literate to be more efficient and to interact seamlessly with the Office in The Sky.
Dwelling Places
Kampala, Uganda
6 Monate
2011-01 - 2011-06

Design and development of courses for Front Office/Traders

Senior Technical Author/ Senior Trainer
Senior Technical Author/ Senior Trainer
  • Analyse client training needs and requirements
  • Design training strategy
  • Design and development of courses for Front Office/Traders. These courses showed how to use new applications for Deal Capture, Curve Creation and Analysis, Risk Management and Trading Scenario Development.
  • Writing of User Guides, Course Exercises and Competency Assessments for the target applications.
  • Running of pilot training sessions
  • Delivery of Training for the above applications
  • Design and Develop Train the Trainer workshops to equip other trainers
  • Quality Assurance of the process of producing course material and course delivery
  • Quality Control and Evaluation to ensure course delivery and collateral met quality expectations
GDF Suez
Brussels and Paris
1 Jahr 11 Monate
2009-02 - 2010-12

Creating templates

Technical Author
Technical Author
  • Creation and maintenance of ITIL documentation set related to Customer Services and Service Management policies, processes and procedures.
  • Creation of Departmental WIKIs.
  • Writing RFQ?s
  • Writing RFIs
  • Writing Work Instructions
  • Writing and editing reports
  • Proofreading and editing documents created by others
  • Creating and delivering presentations
  • Creating templates for the document set
  • Creating technical diagrams and illustrations for documents
  • Updating CMS
  • Collaboration on the modification of the Document Management process.
  • Collaboration on document for joint use by the Dutch National Bank and the European Central Bank
National Bank of Belgium
Brussels, Belgium
3 Jahre 8 Monate
2007-05 - 2010-12

Design and prepare multimedia presentation

Trainer and Workshop Leader.
Trainer and Workshop Leader.
  • Design and write course material for “How to Write Excellent Emails” and “How to Write Reports that People Read”.
  • Design and write course collateral – workbooks, exercises, hand-outs etc.
  • Design and prepare multimedia presentation for the course.
  • Deliver the course.
  • Deal with follow-up questions from delegates.
  • Quality Assurance of the process of producing course material and course delivery
  • Quality Control and Evaluation to ensure course delivery and collateral met quality expectations set by client.
Moscow Times Newspaper ? iMedia Russia
9 Monate
2008-04 - 2008-12

Document, diagram and present user guides

Technical Author
Technical Author
  • Document, diagram and present complex procedures to be used by banks to implement eBanking platform.
  • Document, diagram and present Programming Manual to be used by developers to implement eBanking platform.
  • Document, diagram and present user documentation for Senders (utilities, government organisations etc.) who use ISABEL to send and process payments of invoices, salary slips etc.
  • Document, diagram and present user guides for end users who will use the ISABEL functionality in the eBanking platform.
  • Analyse and rationalize existing procedures.
  • Review documentation procedures and propose improvements
  • Advise on a Documentation Management System
ISABEL (Electronic Banking Platform and Telecommunications) (Brussels, Belgium)
11 Monate
2007-05 - 2008-03

Review documentation procedures

Technical Author
Technical Author
  • Document, diagram and present 36 technical and complex procedures in a way that is easy to understand by non-technical, non-native, English speaking users.
  • Analyse and rationalize existing procedures.
  • Review documentation procedures and propose improvements.
  • Creation of House Style Guide.
  • Coach members of the department in writing and presentation of User Manuals
SWIFT (Society for Worldwide Interbank Financial Telecommunication)

Aus- und Weiterbildung

Aus- und Weiterbildung

Certifikation

2018

  • Social Media Marketing, North Western University, USA
  • Digital Marketing course, University of Illinois, Urbana-Champaign, USA

2012

Certified Expert in Microfinance, Frankfurt School of Finance & Management


2010

  • Prince2 Project Management Practitioner Certification
  • Prince2 Foundation Project Management Certification

2009

ITIL v3 Service Management Foundation Certification


2008

Post Graduate Certificate in Technical Communication (SheffieldHallam University)


2007

IMAP (Information Mapping) Certification


2005

Successful completion of ?Introduction to Proofreading? a short course

The Society for Proof-readers and Editors, London.

2005

  • Successful completion of ?Introduction to Proofreading? a short course with The Society for Proof-readers and Editors, London.
  • Successful completion of ?Editing Scientific, Medical and Technical Publications? a short course with The Publishing Training Centre, London


2003 - 2005

Diploma

The London School of Journalism


1993 - 1995

MBA

Open University UK


Focus:

Dissertation: on request


1973 - 1976

BA in Theology and Philosophy

JBI, Johannesburg, South Africa

Kompetenzen

Kompetenzen

Top-Skills

Technical Writing Business Analysis

Produkte / Standards / Erfahrungen / Methoden

Software

  • MS Office
  • Arbortext Epic
  • PowerPoint
  • MS Project
  • Visio
  • Compas
  • TurnOver
  • AuthorIT
  • inDesign
  • Remedy
  • Photoshop
  • ARGO ERP
  • Hummingbird CDMS
  • Axure
  • PowerStructure
  • SnagIT
  • Confluence
  • Archimate
  • MS Access
  • Others

Skills

  • The ability to listen actively to identify customer needs, both spoken and unspoken
  • Well-developed acumen for interpersonal communication
  • Sensitivity to and flexibility in cross-cultural communication
  • A dynamic, creative, communicator
  • A giftedness for communicating complex information in a clear manner
  • The ability to adapt the pitch of the communication to a variety of target audiences
  • Computer literate (Word, Excel, Access, PowerPoint, Internet)

Strengths

  • A chameleon-like ability to adapt to working in multi-cultural contexts
  • Proven Project Management skills
  • A strong team player
  • Strong ability to train, motivate and develop others
  • The ability to master new information rapidly
  • Good Self-starter
  • Creative Problem Solving
  • Language Acquisition

Einsatzorte

Einsatzorte

Eupen (+200km)
möglich

Projekte

Projekte

4 Monate
2024-01 - heute

review, revise, renew and reimagine documentation management

Business Analyst and Technical Writer
Business Analyst and Technical Writer
  • Lead the documentation part of a project to review, revise, renew and reimagine documentation management and presentation for DIGIT (European Commission.)
  • Analysed requirements for restructuring Public, Technical and Project Management Documentation.
  • Created a POC repository for all documentation.
  • Created templates for ITIL documentation of SDLC (Policies, Processes, Procedures, Work Instructions etc)
  • Used Agile and Scrum methodologies
Deloitte
6 Monate
2023-05 - 2023-10

Creation and maintenance of templates

Technical Writer
Technical Writer
  • Creation and editing of SOP and SOG
  • Quality Assurance of Test Cases
  • Created templates for ITIL documentation of SDLC (Policies, Processes, Procedures, Work Instructions etc)
  • Implemented ITIL documentation
  • Used Agile and Scrum methodologies
Eurocontrol
4 Monate
2022-11 - 2023-02

management and monitoring of migrating accounts

Technical Writer
Technical Writer
  • Assist in the management and monitoring of migrating accounts from one back-office platform to a new back-office platform
  • Analyse documentation management requirements
  • Write, edit, and manage technical documentation
  • Develop and document Policies, Processes, Procedures and Work Instructions
  • Implement Policies, Processes, Procedures and Work Instructions.
  • Used Agile and Scrum methodologies
Worldline
5 Monate
2022-06 - 2022-10

Analyse documentation management requirements

Technical Writer and Business Analyst
Technical Writer and Business Analyst
  • Write, edit, and manage technical Documentation
  • Analyse quality requirements
  • Implement Quality Assurance
  • Develop and documented ITIL Policies, Processes, Procedures and Work Instructions
  • Implement Policies, Processes, Procedures and Work Instructions.
  • Used Agile and Scrum methodologies
Sopra Steria
10 Monate
2021-03 - 2021-12

Gathered requirements for new documentation service

Technical Writer
Technical Writer
  • Helped start the new technical documentation team
  • Gathered requirements for new documentation service
  • Reviewed and redesigned existing technical content
  • Created new content for new services and products
  • Documented cloud-based services such as MaaS, DBaaS, Cloud-Init etc.
  • Worked with Gitbook, Github and IONOS proprietary Data Center Designer
  • eviewed and redesigned existing technical content
  • reated new content for new services and products
IONOS Cloud Computing Services
5 Monate
2020-10 - 2021-02

Gathered requirements for new IT Support Services

Technical Writer
Technical Writer
  • Gathered requirements for Disaster Recovery Procedures
  • Developed and documented ITIL processes and procedures for DIGIT (European Commission)
  • Developed and documented Disaster Recovery Procedures for selected DIGIT support services in Belgium and in Greece
Intrasoft
8 Monate
2020-02 - 2020-09

Writing of technical documents related to IT security

Technical Writer
Technical Writer
  • Used Agile and Scrum methodologies
European External Action Service (EEAS)
2 Monate
2019-11 - 2019-12

Wrote two user manuals for disassembler application

Technical Writer
Technical Writer
Hex-Rays
7 Monate
2019-05 - 2019-11

Business Analysis

Technical Writer
Technical Writer
  • Create an inventory of all solutions across the groups.
  • Research and document all technical infrastructure for each solution.
  • Analyse and evaluate document management across the group for companies in Belgium, The Netherlands, Romania, Estonia, Lithuania.
  • Develop and documented ITIL Policies, Processes, Procedures and Work Instructions
  • Implement Policies, Processes, Procedures and Work Instructions.
  • Researched requirements for an auditable document management system
  • Developed a Document Management System to be implemented across the group.
UnifiedPost
1 Jahr 1 Monat
2018-05 - 2019-05

Analysed business and technical requirements

Technical Writer and Business Analyst
Technical Writer and Business Analyst
  • Analysed business and technical requirements for a Disaster Recovery Program (DRP)
  • Designed Disaster Recovery Procedure
  • Documented Disaster Recovery Procedure
  • Identified and documented Disaster Recovery Procedures for core IT services
  • Develop and documented ITIL Policies, Processes, Procedures and Work Instructions
  • Implement Policies, Processes, Procedures and Work Instructions.
  • Created a SharePoint site to be a dashboard and repository for DRP documentation.
The Belgian Ministry of Foreign Affairs
3 Jahre 9 Monate
2014-07 - 2018-03

Develop and implement a document life cycle policy

Business Analyst and Technical Writer
Business Analyst and Technical Writer
  • Document requirements for the redesign of SharePoint to manage documents.
  • Identify all stakeholders and actors in the document creation and management flow.
  • Identify and document all environments that interact with SharePoint.
  • Consult with stakeholders to agree which changes and modifications need to be made.
  • Drive the technical changes to be applied to SharePoint.
  • Write and execute test cases and use cases to validate that all changes have been implemented as expected.
  • Review all documentation related to Disaster Recovery and Business Continuity
  • Develop and implement a document life cycle policy for ITIL documents.
  • Develop and documented ITIL Policies, Processes, Procedures and Work Instructions
  • Implement Policies, Processes, Procedures and Work Instructions.
  • Create a dashboard to monitor status of all relevant documents.
  • Migrate documents from an old SharePoint structure to a new SharePoint structure.
  • Write, edit and proof IT documents in preparation for publication.
  • Used Agile and Scrum methodologies
The European Commission
Luxembourg
1 Monat
2014-05 - 2014-05

Review and rewrite of procedures to conform to ITILv3

Senior Technical Writer
Senior Technical Writer
  • Review and rewrite of procedures to conform to ITILv3 requirements in preparation for an audit
TD Direct Investment Bank (Luxembourg)
1 Jahr
2013-05 - 2014-04

Managing and coordination of translation

Business/Functional Analyst and Senior Technical Writer
Business/Functional Analyst and Senior Technical Writer
  • Writing of Use Scenarios
  • Writing of Use Cases
  • Writing of Test Cases
  • Documentation of User Acceptance Testing
  • Writing User Manuals
  • Writing Quick Start guides for new applications
  • Preparation of training materials for new applications
  • Delivery of training courses for new applications
  • Post training support for new applications
  • Translation of all documentation into French
  • Managing and coordination of translation of all documentation into Dutch Business Analysis for four new applications
  • Functional Analysis for four new applications
The National Lottery
Brussels, Belgium
3 Jahre 11 Monate
2009-04 - 2013-02

Design and present BCM and DRM workshops

Business Analyst, Senior Technical Author and Trainer
Business Analyst, Senior Technical Author and Trainer
  • Designed new structure for document management in SharePoint 2010
  • Project managed migration of all documents from SharePoint 2003 to SharePoint 2010
  • Analyse documentation management of all Business Continuity Management (BCM), Disaster Recovery Management (DRM) documentation.
  • Make recommendations to render the documentation management system more robust and secure.
  • Recommend tools to achieve agreed standards and procedures in documentation management.
  • Implement tools to achieve agreed standards and procedures for documentation management.
  • Make recommendations to improve the readability and usefulness of documents through applying information design best practise.
  • Recommend tools to apply information design and multichannel publishing
  • Create and maintain a Master Run Book for Disaster Recovery.
  • Create physical and logical Current State Architecture (CSA) diagrams.
  • Design and present BCM and DRM workshops for Business Continuity Officers
  • Design and present BCM and DRM workshops for Relocation Officers
BNP Paribas Fortis Bank
Brussels, Belgium
3 Jahre 11 Monate
2009-04 - 2013-02

Developed WBS for all projects

Business Development Manager
Business Development Manager
  • Trained existing team to up-skill them for new people and project management roles.
  • Trained the Board of Directors in Prince2 project management methodology from a governance perspective.
  • Trained all mid-level and senior staff in Prince2 project management methodology from an operational perspective. 
  • Mentor Board of Directors and staff in the implementation of Prince2 project management methodology.
  • Restructured the organisation into a Programmes and Services matrix model.
  • Worked with the team to develop Policies, Processes and Procedures for each Programme and Service
  • Developed Work Instructions for each role and established time required to accomplish each task in order to estimate staffing numbers and profiles.
  • Developed WBS for all projects in order to facilitate project stage management.
  • Developed a Volunteer Academy. This is a 6 month internship where volunteers are trained in a residential training course. The course is followed by 6 months of field work with a trained staff member. The internship is completed by a dissertation written by the intern. To date 42 volunteers have been trained in this internship programme.
  • Worked with staff to develop course materials for the Volunteer Academy.
  • Mentored the staff in the delivery of the Volunteer Academy workshops.
  • Analysed all aspects of the organisation?s operations and structure with a view to developing sustainability for the organisation.
  • Developed a volunteer recruitment strategy to recruit Ugandan volunteers
  • Created a virtual network of volunteers, over 6 countries. Using cutting edge communications technology, volunteers can work with the Kampala-based team on a range of non-?customer? facing roles. This is called the Office in The Sky.
  • Developed a multinational campaign to support Day of the Street Child.
  • Developed and implemented a funding strategy to take the organisation through the next 5 years.
  • Writing and publishing of a book of 10 success stories of people helped by the organisation.
  • Deployed broadband Wi-Fi internet. Trained staff and volunteers to be highly computer literate to be more efficient and to interact seamlessly with the Office in The Sky.
Dwelling Places
Kampala, Uganda
6 Monate
2011-01 - 2011-06

Design and development of courses for Front Office/Traders

Senior Technical Author/ Senior Trainer
Senior Technical Author/ Senior Trainer
  • Analyse client training needs and requirements
  • Design training strategy
  • Design and development of courses for Front Office/Traders. These courses showed how to use new applications for Deal Capture, Curve Creation and Analysis, Risk Management and Trading Scenario Development.
  • Writing of User Guides, Course Exercises and Competency Assessments for the target applications.
  • Running of pilot training sessions
  • Delivery of Training for the above applications
  • Design and Develop Train the Trainer workshops to equip other trainers
  • Quality Assurance of the process of producing course material and course delivery
  • Quality Control and Evaluation to ensure course delivery and collateral met quality expectations
GDF Suez
Brussels and Paris
1 Jahr 11 Monate
2009-02 - 2010-12

Creating templates

Technical Author
Technical Author
  • Creation and maintenance of ITIL documentation set related to Customer Services and Service Management policies, processes and procedures.
  • Creation of Departmental WIKIs.
  • Writing RFQ?s
  • Writing RFIs
  • Writing Work Instructions
  • Writing and editing reports
  • Proofreading and editing documents created by others
  • Creating and delivering presentations
  • Creating templates for the document set
  • Creating technical diagrams and illustrations for documents
  • Updating CMS
  • Collaboration on the modification of the Document Management process.
  • Collaboration on document for joint use by the Dutch National Bank and the European Central Bank
National Bank of Belgium
Brussels, Belgium
3 Jahre 8 Monate
2007-05 - 2010-12

Design and prepare multimedia presentation

Trainer and Workshop Leader.
Trainer and Workshop Leader.
  • Design and write course material for “How to Write Excellent Emails” and “How to Write Reports that People Read”.
  • Design and write course collateral – workbooks, exercises, hand-outs etc.
  • Design and prepare multimedia presentation for the course.
  • Deliver the course.
  • Deal with follow-up questions from delegates.
  • Quality Assurance of the process of producing course material and course delivery
  • Quality Control and Evaluation to ensure course delivery and collateral met quality expectations set by client.
Moscow Times Newspaper ? iMedia Russia
9 Monate
2008-04 - 2008-12

Document, diagram and present user guides

Technical Author
Technical Author
  • Document, diagram and present complex procedures to be used by banks to implement eBanking platform.
  • Document, diagram and present Programming Manual to be used by developers to implement eBanking platform.
  • Document, diagram and present user documentation for Senders (utilities, government organisations etc.) who use ISABEL to send and process payments of invoices, salary slips etc.
  • Document, diagram and present user guides for end users who will use the ISABEL functionality in the eBanking platform.
  • Analyse and rationalize existing procedures.
  • Review documentation procedures and propose improvements
  • Advise on a Documentation Management System
ISABEL (Electronic Banking Platform and Telecommunications) (Brussels, Belgium)
11 Monate
2007-05 - 2008-03

Review documentation procedures

Technical Author
Technical Author
  • Document, diagram and present 36 technical and complex procedures in a way that is easy to understand by non-technical, non-native, English speaking users.
  • Analyse and rationalize existing procedures.
  • Review documentation procedures and propose improvements.
  • Creation of House Style Guide.
  • Coach members of the department in writing and presentation of User Manuals
SWIFT (Society for Worldwide Interbank Financial Telecommunication)

Aus- und Weiterbildung

Aus- und Weiterbildung

Certifikation

2018

  • Social Media Marketing, North Western University, USA
  • Digital Marketing course, University of Illinois, Urbana-Champaign, USA

2012

Certified Expert in Microfinance, Frankfurt School of Finance & Management


2010

  • Prince2 Project Management Practitioner Certification
  • Prince2 Foundation Project Management Certification

2009

ITIL v3 Service Management Foundation Certification


2008

Post Graduate Certificate in Technical Communication (SheffieldHallam University)


2007

IMAP (Information Mapping) Certification


2005

Successful completion of ?Introduction to Proofreading? a short course

The Society for Proof-readers and Editors, London.

2005

  • Successful completion of ?Introduction to Proofreading? a short course with The Society for Proof-readers and Editors, London.
  • Successful completion of ?Editing Scientific, Medical and Technical Publications? a short course with The Publishing Training Centre, London


2003 - 2005

Diploma

The London School of Journalism


1993 - 1995

MBA

Open University UK


Focus:

Dissertation: on request


1973 - 1976

BA in Theology and Philosophy

JBI, Johannesburg, South Africa

Kompetenzen

Kompetenzen

Top-Skills

Technical Writing Business Analysis

Produkte / Standards / Erfahrungen / Methoden

Software

  • MS Office
  • Arbortext Epic
  • PowerPoint
  • MS Project
  • Visio
  • Compas
  • TurnOver
  • AuthorIT
  • inDesign
  • Remedy
  • Photoshop
  • ARGO ERP
  • Hummingbird CDMS
  • Axure
  • PowerStructure
  • SnagIT
  • Confluence
  • Archimate
  • MS Access
  • Others

Skills

  • The ability to listen actively to identify customer needs, both spoken and unspoken
  • Well-developed acumen for interpersonal communication
  • Sensitivity to and flexibility in cross-cultural communication
  • A dynamic, creative, communicator
  • A giftedness for communicating complex information in a clear manner
  • The ability to adapt the pitch of the communication to a variety of target audiences
  • Computer literate (Word, Excel, Access, PowerPoint, Internet)

Strengths

  • A chameleon-like ability to adapt to working in multi-cultural contexts
  • Proven Project Management skills
  • A strong team player
  • Strong ability to train, motivate and develop others
  • The ability to master new information rapidly
  • Good Self-starter
  • Creative Problem Solving
  • Language Acquisition

Vertrauen Sie auf GULP

Im Bereich Freelancing
Im Bereich Arbeitnehmerüberlassung / Personalvermittlung

Fragen?

Rufen Sie uns an +49 89 500316-300 oder schreiben Sie uns:

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