• RAITT is the IT Transformation program. The core of RAITT is to make Telefonica a truly online, convergent and omnichannel digital champion with fully automated process flows, zero back-office interactions, continuous agile development, maintenance, deployment and operations.
• I am involved in the ?Product Tribe? in the RAITT program, The role of Product Tribe mainly is to define and prioritize EPICs for the Product Data Model, Product Simplification and Concept-to-Market Processes.
• My role in Product Tribe includes the contribution in preBP stage as an SME, analysis of business requirements, sharing of existing system stack knowledge etc?

• SalCus is the core CRM application for Telefonica Deutschland, which serves for Retail, SoHo and SME customers in Post Paid market segment ? RCS/Retail Customer Stack. Product Offerings include Mobile, Fixednet (DSL, Cable, Fiber, FMS),
• MyHandy and various third-party products like Insurance, o2 TV etc?
• The technical solution is mainly based on Vantive/PeopleSoft CRM, .net, Oracle, SOA, REST, ESP/Kafka technologies.
• SalCus is connected to many Front-End order entry channels (Web Portal, Mobile App, Point of Sale, Third Party Interfaces) via Multi Channel Engine interface with SOA architecture. 
• SalCus is also connected to many backend applications to fulfil the captured order; involving Networks, Billing, Piranha, EIM/Dealer Commission, DPM, SOM, FCM, Logistics, OFI, LAPI, FUEL, ODS, DSS, NUMS, SIMS and many other sub systems via Central Order Management interface and other interfaces using various technologies.
• I am involved as an Analyst and Architect. My role is to understand the Business Requirements, effectively translate them into the Application ASRI, Define the E2E interface impact, Handover and support the Dev Teams in every phase of the software lifecycle following Agile delivery process. Involved in supporting E2E Test, BRT, CRT, IRT, solution finding for various E2E Design Defects etc... I am also PIA Analyst from SalCus, which is the phase before SRs enters into Analysis phase.

Duration I am involved: January 2003 - April 2005, October 2007 - October 2008

• The Project is to set-up a ?new? Business Customer Stack (BCS) that enables O2 Germany to better serve large business customers. The solution is based on the components PeopleSoft CRM, Arbor Billing and various other shared systems, which are connected each other via middle ware EAI application Vitria.
• I played a key role in this project. Learnt new technology rapidly almost independently, trained number of resources, lead a large team for implementing critical business processes. Involved in requirements gathering, analysis, design, implementation and in production support. Had gone through full life cycle implementation.
• In the role of Developer, implemented most critical business requirements in the areas of Order Management and Service Management like MNP, Change Tariff, and Move Subscription to a different Customer/Account etc...
• Successfully implemented Bulk Order functionality, which is not offered in PeopleSoft CRM 8.4. Also implemented various bulk functionalities which are essential for large business customers like Frame Contract, Office Call, VPN, MPLS, Data Pooling etc... 

• Galileo project is the program to implement a new Future Systems Stack (FSS) using PeopleSoft CRM 8.9 for both Business and Consumer customers with the integrated systems like EAI TIBCO, Product Catalogue ILOG, Billing and other shared systems.
• Galileo Program deliverables are in Iteration Model using SOA architecture with RUP framework.
• The program goal is to migrate the customers from the existing CRM systems BCS/CACTUS and RCS/SalCus that all brings into one system stack.
• I am involved in analysis and design activities in Order Capture and Service Management modules. Provided solutions for various critical requirements like Future Dated Order handling, which is not offered in PeopleSoft CRM 8.9 OOTB and for other requirements.

• Hutchison 3G UK (3) is the leading 3G service provider of mobile communications services in the UK.
• PeopleSoft CRM 8.8 for Communications has been implemented. The Implementation involves configuration of PeopleSoft out-of-the box solution and customization for additional functionality specific to 3.
• The system caters to all the functionality required for implementing CRM to support the business of the Client with the Business Customers and Consumer Customers. The system is dynamic and supports various modules including Customer / Account creation, Order management, Maintain Service, Case handling, Role based Security, which helps the Organization to have a 360-degree view of their customers.
• I am involved in the development of customizing various components of PeopleSoft CRM like Order Capture, Service Management, Accounts and Customer components.
• Involved in analysis and design for migration project to upgrade PeopleSoft system from PeopleSoft 8.8 to PeopleSoft 8.9.
• Worked on Product Propositions/Product Model. I played a role of Project Lead for Production Support.

• The Qwest Communications Group provides telecommunication services to 25 million customers in 14 western and midwestern states of USA.
• The CCRIS-QC is an E2E Testing project, which ensures that the entire CRIS Billing System performs according to requirements and meets the necessary operational standards. This involves executing all sub-system components of the CRIS Billing System end-to-end to ensure the software executes and data is passed correctly between subsystems to produce the Billing outputs and interfaces.