Program & Operations Management, with a focus on cross-functional project delivery, process improvement, and building scalable operational frameworks.
Aktualisiert am 12.08.2026
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 31.08.2026
Verfügbar zu: 100%
davon vor Ort: 100%
Program Management
Project Management
Business Operations
Process Improvement
Cross-Functional Leadership
Stakeholder Management
KPI & Performance Management
Operational Excellence
SaaS Operations
Salesforce & CRM
Project Delivery
Process Automation
German
Telc B1 (Pursuing B2)
English

Einsatzorte

Einsatzorte

Deutschland
möglich

Projekte

Projekte

1 year 11 months
2024-06 - 2026-04

Owned end-to-end operational process design

Program & Operations Lead
Program & Operations Lead
  • Owned end-to-end operational process design for the founders' office, aligning stakeholders on performance metrics resulting in a 23% increase in team efficiency.
  • Strategic partnerships across Edtech and Skill development, expanding program scope and B2B market visibility through structured stakeholder engagement.
  • Built and rolled out sales enablement infrastructure (Pitch decks, Training modules, Playbooks) as a repeatable process to standardize delivery.
Codingal Technologies Pvt. Ltd.
Remote
1 year
2023-06 - 2024-05

Implemented Account-Based Marketing (ABM) across the sales funnel

Business Manager - New Program Launch
Business Manager - New Program Launch
  • Full Cycle launch of a new SaaS program from zero, owning lead-generation, account-execution, and deal-closure workstreams across the B2B funnel and achieving 32% growth within 90 days.
  • Designed and scaled a nationwide seminar program on AI/future-skills topics, managing delivery logistics and stakeholder coordination across 18 institutions, reaching 5,500+ students.
  • Implemented Account-Based Marketing (ABM) across the sales funnel.
  • Operationalized analytics and paid-channel reporting (Google Analytics, Meta Ads, Google Ads) to support data-driven decision-making, driving a 200% increase in web traffic.
Indian Institute of Hardware Technology Pvt. Ltd
Bangalore, India
3 years 2 months
2020-04 - 2023-05

Owned hiring, onboarding & training programs

Associate Program Manager
Associate Program Manager
  • Manage 32 Team Leaders across 9 branches during scale-up from 450 to 6,500 employees, achieving 120% of sales targets during the unicorn-growth phase.
  • Owned hiring, onboarding & training programs, 1,200+ freelancers and 400+ new hires, achieved 86% on-time On Job Training completion and contributed to 38% higher productivity & deal closures.
  • Led the rollout of 16 national centers, contributing to $1M+ Q1 revenue and $850K annual program revenue.
  • Built KPI dashboards & reporting frameworks for regional leadership, enabling process improvements that contributed to a 25% increase in South-region sales.
  • Partnered with Marketing on campaign programs that drove a 7% increase in K-12 customer acquisition.
  • Established B2B university/college partnerships and jointly drove sales technology adoption, improving CRM, telephony & call-hygiene adherence.
Vedantu Innovations Pvt. Ltd
Bangalore, India
1 year 10 months
2018-06 - 2020-03

Supported the international sales process

Key Accounts | Program & Business Operations
Key Accounts | Program & Business Operations
  • Supported the international sales process, contributing to ?6L revenue/agent, sub-10% marketing CAC, and strong process adherence.
  • Supported D2C sales initiatives that improved D2C conversion from 2.5% to 17%, contributing to ?25 Cr additional revenue.
  • Supported scaling of referral/social-commerce & YouTube channels to 1,000+ referral leads/month (8?10% L2E) and 250?300 YouTube leads/month (10?15% L2E).
  • Supported BOD business operations, contributing to growth from ?9L to ?36L monthly revenue.
  • Coordinated with Sales, Marketing, Finance, Operations & PMO on targets, cost projections, campaigns, and program reviews.
  • Managed hiring, office setup & agreement closures across 6 locations, enabling expansion and operational readiness.
Vedantu Innovations Pvt. Ltd
Bangalore, India
7 months
2017-11 - 2018-05

Executed inbound/outbound sales campaigns, enhancing MBA enrollments

Business Development Officer
Business Development Officer
  • Executed inbound/outbound sales campaigns, enhancing MBA enrollments across Europe and EMEA regions.
  • Boosted revenue by 6% through tailored outreach and cross-border client engagement.
  • Strengthened collaboration with international education partners, enhancing program credibility and reach.
  • Created customized pitch decks for global MBA candidates, improving conversion rates.
Byju's Educational Technology Company
Bangalore, India
3 years
2014-10 - 2017-09

Upsold fiber-optic solutions, driving incremental enterprise revenue

Account Executive (Airtel)
Account Executive (Airtel)
  • Managed 10-15 enterprise telecom accounts, reducing churn by 4%.
  • Upsold fiber-optic solutions, driving incremental enterprise revenue.
  • Provided customer insights for product roadmap alignment, improving satisfaction metrics.
  • Built long-term client relationships, resulting in 15% higher upsell opportunities across enterprise accounts.
  • Designed service delivery frameworks to ensure SLA adherence, boosting client satisfaction scores.
Hinduja Global Solutions
Bangalore, India

Aus- und Weiterbildung

Aus- und Weiterbildung

2011 ? 2014

Bachelor of Business Management (BBM)

NITTE Institution, Mangalore, India

Kompetenzen

Kompetenzen

Top-Skills

Program Management Project Management Business Operations Process Improvement Cross-Functional Leadership Stakeholder Management KPI & Performance Management Operational Excellence SaaS Operations Salesforce & CRM Project Delivery Process Automation

Produkte / Standards / Erfahrungen / Methoden

PROFESSIONAL SUMMARY

Program Manager with 10+ years of experience driving cross-functional programs across global markets. Proven in building programs from zero, establishing scalable processes and KPI frameworks, and delivering measurable results. Experienced in SaaS, Ed-Tech, founder-led initiatives, and multi-region team scaling.


TOOLS

  • CRM: Salesforce | LeadSquared
  • Project Management: Google Project Management Certificate | Agile & Scrum 
  • Software: MS Office Suite | Google Workspace | Tally ERP

Einsatzorte

Einsatzorte

Deutschland
möglich

Projekte

Projekte

1 year 11 months
2024-06 - 2026-04

Owned end-to-end operational process design

Program & Operations Lead
Program & Operations Lead
  • Owned end-to-end operational process design for the founders' office, aligning stakeholders on performance metrics resulting in a 23% increase in team efficiency.
  • Strategic partnerships across Edtech and Skill development, expanding program scope and B2B market visibility through structured stakeholder engagement.
  • Built and rolled out sales enablement infrastructure (Pitch decks, Training modules, Playbooks) as a repeatable process to standardize delivery.
Codingal Technologies Pvt. Ltd.
Remote
1 year
2023-06 - 2024-05

Implemented Account-Based Marketing (ABM) across the sales funnel

Business Manager - New Program Launch
Business Manager - New Program Launch
  • Full Cycle launch of a new SaaS program from zero, owning lead-generation, account-execution, and deal-closure workstreams across the B2B funnel and achieving 32% growth within 90 days.
  • Designed and scaled a nationwide seminar program on AI/future-skills topics, managing delivery logistics and stakeholder coordination across 18 institutions, reaching 5,500+ students.
  • Implemented Account-Based Marketing (ABM) across the sales funnel.
  • Operationalized analytics and paid-channel reporting (Google Analytics, Meta Ads, Google Ads) to support data-driven decision-making, driving a 200% increase in web traffic.
Indian Institute of Hardware Technology Pvt. Ltd
Bangalore, India
3 years 2 months
2020-04 - 2023-05

Owned hiring, onboarding & training programs

Associate Program Manager
Associate Program Manager
  • Manage 32 Team Leaders across 9 branches during scale-up from 450 to 6,500 employees, achieving 120% of sales targets during the unicorn-growth phase.
  • Owned hiring, onboarding & training programs, 1,200+ freelancers and 400+ new hires, achieved 86% on-time On Job Training completion and contributed to 38% higher productivity & deal closures.
  • Led the rollout of 16 national centers, contributing to $1M+ Q1 revenue and $850K annual program revenue.
  • Built KPI dashboards & reporting frameworks for regional leadership, enabling process improvements that contributed to a 25% increase in South-region sales.
  • Partnered with Marketing on campaign programs that drove a 7% increase in K-12 customer acquisition.
  • Established B2B university/college partnerships and jointly drove sales technology adoption, improving CRM, telephony & call-hygiene adherence.
Vedantu Innovations Pvt. Ltd
Bangalore, India
1 year 10 months
2018-06 - 2020-03

Supported the international sales process

Key Accounts | Program & Business Operations
Key Accounts | Program & Business Operations
  • Supported the international sales process, contributing to ?6L revenue/agent, sub-10% marketing CAC, and strong process adherence.
  • Supported D2C sales initiatives that improved D2C conversion from 2.5% to 17%, contributing to ?25 Cr additional revenue.
  • Supported scaling of referral/social-commerce & YouTube channels to 1,000+ referral leads/month (8?10% L2E) and 250?300 YouTube leads/month (10?15% L2E).
  • Supported BOD business operations, contributing to growth from ?9L to ?36L monthly revenue.
  • Coordinated with Sales, Marketing, Finance, Operations & PMO on targets, cost projections, campaigns, and program reviews.
  • Managed hiring, office setup & agreement closures across 6 locations, enabling expansion and operational readiness.
Vedantu Innovations Pvt. Ltd
Bangalore, India
7 months
2017-11 - 2018-05

Executed inbound/outbound sales campaigns, enhancing MBA enrollments

Business Development Officer
Business Development Officer
  • Executed inbound/outbound sales campaigns, enhancing MBA enrollments across Europe and EMEA regions.
  • Boosted revenue by 6% through tailored outreach and cross-border client engagement.
  • Strengthened collaboration with international education partners, enhancing program credibility and reach.
  • Created customized pitch decks for global MBA candidates, improving conversion rates.
Byju's Educational Technology Company
Bangalore, India
3 years
2014-10 - 2017-09

Upsold fiber-optic solutions, driving incremental enterprise revenue

Account Executive (Airtel)
Account Executive (Airtel)
  • Managed 10-15 enterprise telecom accounts, reducing churn by 4%.
  • Upsold fiber-optic solutions, driving incremental enterprise revenue.
  • Provided customer insights for product roadmap alignment, improving satisfaction metrics.
  • Built long-term client relationships, resulting in 15% higher upsell opportunities across enterprise accounts.
  • Designed service delivery frameworks to ensure SLA adherence, boosting client satisfaction scores.
Hinduja Global Solutions
Bangalore, India

Aus- und Weiterbildung

Aus- und Weiterbildung

2011 ? 2014

Bachelor of Business Management (BBM)

NITTE Institution, Mangalore, India

Kompetenzen

Kompetenzen

Top-Skills

Program Management Project Management Business Operations Process Improvement Cross-Functional Leadership Stakeholder Management KPI & Performance Management Operational Excellence SaaS Operations Salesforce & CRM Project Delivery Process Automation

Produkte / Standards / Erfahrungen / Methoden

PROFESSIONAL SUMMARY

Program Manager with 10+ years of experience driving cross-functional programs across global markets. Proven in building programs from zero, establishing scalable processes and KPI frameworks, and delivering measurable results. Experienced in SaaS, Ed-Tech, founder-led initiatives, and multi-region team scaling.


TOOLS

  • CRM: Salesforce | LeadSquared
  • Project Management: Google Project Management Certificate | Agile & Scrum 
  • Software: MS Office Suite | Google Workspace | Tally ERP

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