Qualitätsmanagement, Qualitätssicherung, Reklamationsmanagement, Lieferantenmanagement
Aktualisiert am 02.02.2025
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 01.09.2025
Verfügbar zu: 100%
davon vor Ort: 100%
Reklamationsmanagement
Qualitätsmanagement
Lieferantenmanagement
8D
German
mother tongue
English
negotiable

Einsatzorte

Einsatzorte

Deutschland, Österreich, Schweiz

Sehr geehrte Damen und Herren

 

Ich bin grundsätzlich in der EU und Welt-Weit auf Anfrage einsetzbar.

 

 

möglich

Projekte

Projekte

4 Monate
2024-07 - 2024-10

Process and supplier support

Supplier Quality Manager in the automotive industry
Supplier Quality Manager in the automotive industry

  • Training at BMW: Getting to know the responsibilities, stakeholders, BMW structure and the product
  • Process and supplier support: Deepening the production processes at the supplier for bonding, welding and powder coating
  • Knowledge transfer and delivery preparation: Ensuring knowledge transfer and preparing the first deliveryMeasures:
  • On-site support at the supplier: daily meetings, process management, preparation of a weekly report and troubleshooting
  • Training and adaptation: introduction of a new manager, restructuring of responsibilities due to personnel rotations and continuous maintenance of the LOP (List of Open Points)


Measures:

  • On-site support at the supplier: daily meetings, process management, preparation of a weekly report and troubleshooting
  • Training and adaptation: introduction of a new manager, restructuring or responsibilities due to personnel rotations and continuous maintenance of the LOP (List of Open Points)


Successes:

  • Progress on open tasks: The open points in the LOP list were reduced from 154 to 39, while the number of points increased by a further 30
  • Increased efficiency: The measures led to a successful increase in efficiency, which is reflected in the continuous processing of tasks
  • Documentation and process control: Preparation of weekly reports and clear documentation requirements improved the overview and control of the production processes


Special Challenge:

  • Complex supplier coordination: Coordination with the supplier and its subcontractors in order to identify risks at an early stage and initiate measures
  • Revision of reports: After the first report was positively accepted, a revised version was requested
  • Personnel changes: Reassignment of tasks and responsibilities due to personnel rotations required ongoing adaptation of the team and processes

BMW Group
Germany, Spain
9 Monate
2023-08 - 2024-04

Conducting supplier audits and problem visits

Supplier Quality Manager
Supplier Quality Manager
  • Conducting supplier audits and problem visits to increase quality awareness among suppliers in Germany and the Czech Republic
  • Creation and implementation of a new 8D report for systematic error analysis
  • Examination of control plans and conducting plant visits
  • Performing statistical analyses to identify problematic suppliers
  • Initiating special releases (time or quantity limited) to minimize production downtime


Measures:

  • Planning and conducting supplier audits and problem visits (Germany and the Czech Republic) to identify optimization potentials
  • Sensitization through development and implementation of a new 8D report format with detailed instructions
  • Organization and execution of a Run@Rate test followed by analysis and presentation of results
  • Analysis of supplier data to identify problematic suppliers and develop appropriate measures
  • Initiating special releases considering time or quantity limitations


Successes:

  • Improvement of quality awareness among suppliers
  • Successful implementation of a long-term solution strategy to address a long-standing issue in plastic injection molding
  • Efficient utilization of the new 8D report for systematic error analysis and resolution
  • Process optimization through audits, plant visits, and statistical analyses


Special Challenge:

  • Complexity and diversity of tasks to be managed
  • Need for close collaboration with internal and external stakeholders
  • Requirement for a long-term and sustainable strategy for error prevention and resolution
Liebherr-Components Deggendorf GmbH
Germany
5 Monate
2022-01 - 2022-05

Responsibility for quality management in the plant

Interim Quality Manager in the metal industry
Interim Quality Manager in the metal industry
  • Responsibility for quality management in the plant (production, customers, suppliers, projects)
  • Leadership and further development of subordinate employees
  • Responsibility for the continuous improvement of the QM system, methods and strategic orientation
  • Problem analyses and coordination of the error correction process in close cooperation with internal departments, customers and suppliers
  • Ensuring the quality of mechanical, electronic and electromechanical components and systems as well as integrated digital components / systems
  • Development of quality concepts for new projects and series
  • Development of a sustainable quality strategy / recommendation for action on the basis of a weak point analysis with the focus on organization, processes, products and employees.


Measures:

  • Sensitization and training of employees through background information and lived error culture
  • Activities within the scope of personnel responsibility incl. job interviews
  • Preparation of a 3-year strategy for personnel (training, transfer, increase, exchange, change), organization (insertion of new structures and responsibilities) and technology (increase of machinery) incl. key figures
  • Regular reporting (reviews) to the management board
  • Cross-plant topics (procurement guideline, 8D report, special releases, advanced product quality planning (APQP), presentations, workshops) in coordination with the other Quality Managers
  • Invitation of the sister plant for the purpose of joint reduction of defective deliveries and components


Successes:

  • Reduction of complaints by about 20%
  • Increased understanding of error culture and transparency created
  • Reduction of special releases
  • Synergy effects in other departments and between plants


Special Challenge:

  • Build trust with employees, guide, challenge and encourage them
  • Preparation of various reports (documents deleted by ex-employee)
  • Involvement of the team in the preparation of reports and management reports. (In the past, team was not involved).
  • Communication and understanding between plants was strained
KFV Karl Fliether GmbH & Co KG
Germany
1 Jahr 11 Monate
2019-02 - 2020-12

Quality management workshops

Trainer
Trainer
  • Quality management workshops including applied exercises, with final test and certificate
  • Number of participants from 7-14 people


Maesures:

  • Preparation of a script, an exercise booklet with practical exercises and a final test


Successes:

  • Further training (quality management workshops) after the pilot project
  • Some participants understood the meaning and were very interested


Special challenge:

  • It was a compulsory event for the participants, thus not all of them were motivated. I was able to inspire the majority with my practical experience (anecdotes told from the mandates)
  • I had no authority to issue directives, but this went through my own process supervisors, so it was sometimes very demanding
BBRZ Reha
Vienna
1 Jahr 1 Monat
2019-03 - 2020-03

contract manufacturing electron beam welding

Deputy Quality Manager
Deputy Quality Manager

  • Reduction of open complaints
  • Sustainable elimination of repeat complaints
  • Auditing (qualification) of suppliers
  • Ensuring quality throughout the process


Measures:

  • Coordination with individual customers about open complaints
  • Introduction of transparent error culture: graphic posting of errors on the store floor; daily regular meetings with the specialist departments and discussion of open complaints (8D method)
  • Practical training of the individual employees in troubleshooting
  • Understanding of errors increased by statements such as: It is not the individual who is to blame for the error, but the system. Because if the system is not right, anyone can make the mistake.
  • Transparent error culture exemplified and introduced (search not for culprits, but for solutions)
  • Support during supplier audits and qualification of suppliers
  • Creation of key figures in quality management
  • Revision of audit checklists
  • Preparation of a structured supplier and complaint management system


Successes:

  • Reduction of customer complaints
  • Increased understanding of the error culture


Special challenge:

  • Attitude of employees was not optimal, as they felt little sense of responsibility up to now (no responsibility was given to them so far)
  • No one had initially admitted mistakes

pro-beam GmbH & Co. KGaA
Burg nearby Magdeburg
1 Jahr 3 Monate
2018-10 - 2019-12

Supervision and further development of quality management

Quality Management Consultant
Quality Management Consultant
  • 9001:2016 certification


Measures:

  • Coordination with the certifier and the team on site
  • Creation of measures, based on the standard requirements
  • Advising the senior Quality Manager, regarding task distribution and follow-up.
  • Supervision and further development of quality management
  • Revision of internal audit checklists
  • Revise change management, complaint handling and training process
  • Preparation of the knowledge management


Successes:

  • Successful certification according to 9001:2016


Special challenges:

  • It is a small company that has to compete strongly due to the ever advancing digitalization, accordingly there was little capacity and budget.
Dataform Print GmbH
Großebersdorf (Austria)
9 Monate
2018-02 - 2018-10

Supplier Audits and Supplier Qualifications

Head of Supplier Management
Head of Supplier Management
  • Management of the QM supplier management
  • Manage the supplier quality audit process, including establishing requirements, priorities, and determining audit frequency
  • Analyze internally and externally collected supplier data (manufacturing processes and control) to identify trends and prevent potential issues
  • Work directly with suppliers and create action plans to address process failures
  • Participate in cross-functional teams to develop new products or make changes to existing products to meet customer requirements
  • Management of supplier audits


Measures:

  • Supplier audits and supplier qualifications incl. approval of new suppliers
  • Support and further development of existing suppliers
  • Processing of complaints
  • Supplier visits in Europe
  • Collaboration with purchasing and development to create long-term
  • remedial actions (continuous improvement process)
  • Statistical evaluations
  • Presentation of monthly and quarterly management reviews


Successes:

  • Successful takeover of dormant (6 months) supplier management and its set-up.
  • Maintaining supplier management until permanent position is found.
  • Familiarization with the permanent position


Special challenges:

  • Due to the absence of the previous supplier managers, many tasks had been left undone. The prioritization of the individual activities was driven by the criteria of safety relevance, costs and target deadlines.
  • Supervisor was responsible for all supplier managers throughout Europe, so there was no direct contact person or supervisor in the company on site
  • Supervisor changed to another area after one week, which made communication even more difficult
LivaNova Deutschland GmbH
Munich
1 Jahr 1 Monat
2017-02 - 2018-02

Rework of supplier audits Checklists

Deputy Quality Director
Deputy Quality Director

  • Support of the complaint management
  • Creation of a QM manual
  • Supplier management incl. audits
  • Product acceptance in and outside the clean room incl. documentation


Measures:

  • Involving suppliers by inviting them into the company to better understand and learn from the delivered defects
  • Joint development of weak points and solutions, according to a list of measures defined by me on the basis of the complaints that have arisen
  • Creation of error image catalogs
  • Error management (monitoring of 8D meetings, documentation)


Successes:

  • Reduction of complaints through intensive analyses and involvement of suppliers
  • Revision of supplier audit checklists and reorientation of complaints management (introduction of 8D reporting)


Special challenges:

  • New preparation of a QM manual for recertification
  • Preparation of individual documentation for recertification
  • Quality Manager did not recognize endangered certificate loss despite several warnings

Stoppani AG
Neuenegg (near Bern)
6 Monate
2016-08 - 2017-01

Supplier development according to the quality

Quality Director
Quality Director

  • Delivery capability at customer Volvo was at risk, threat: delivery stop
  • Construction of a new plant in Qong Qing incl. ramp-up for Volvo and Daimler
  • Supplier management in general
  • Contact person for general management


Measures:

  • Supplier audits incl. measures and tracking
  • Weekly visits to suppliers (at least two days on site)


Successes:

  • Further development of a supplier for the fastened delivery release at Volvo
  • Reduction of open Qhelp topics at Daimler and creation of a basis of trust
  • Supplier development regarding quality, support in Qhelp topics for the customer Daimler, Quality Project Manager for the customer Volvo


Special challenges:

  • Chinese culture is very different from the European
  • Payment morale of the Chinese company was very poor
  • Working hours of over 20 hours per day occurred and were also required

Jiangnan Mould & Plastic Technology Co., LTD.
Peking, China
1 Jahr 4 Monate
2015-04 - 2016-07

Claim support for repeat claims and new topics

Quality Manager
Quality Manager

  • Complaint processing using 8D reports
  • Experience with pipes, thermostats or valves


Measures:

  • Practical intensive training of the individual MA during troubleshooting
  • Scientific investigation and documentation of a repeat error


Successes:

  • Project lead on exit from Qhelp3, with success on Qhelp1.
  • Complaint support for repeat complaints and new issues
  • Supplier and customer support (German and English-speaking regions)
  • Error management (monitoring of 8D meetings, documentation)
  • Constant cooperation with Daimler Trucks and Passenger cars
  • Preparation of a production relocation (from Germany to Hungary) for VW (Skoda & Audi), Daimler, BMW, Ford, Continental


Special challenges:

  • Production was relocated, employees no longer motivated
  • In the initial phase, occasional aversion to outsiders noticeable
  • Convince project managers that a scientific examination of a defect is financially worthwhile and can yield far-reaching optimization results

Borg Warner Esslingen GmbH
Oberboihingen
3 Jahre
2012-01 - 2014-12

Supplier and customer service

Quality Manager
Quality Manager
  • Supplier and customer support (German and English-speaking regions)
  • Error management (monitoring of 8D meetings, documentation)
  • Sampling (automotive standards, internal regulations)
  • Create and supervise qualifications (automatic welding machines, measuring systems)
  • Cooperation with QS, Dispo, Purchasing, Logistics, GF
  • Creation of the intranet Q presence for the company
iSi Automotive
Vienna
1 Jahr 1 Monat
2011-01 - 2012-01

Preparing configuration management

Configuration Manager
Configuration Manager
  • Prepare a configuration management
  • Creation of a release process of parts and assemblies
  • Training of the release process (approx. 60 MA)
  • Development of customer documentation with program management
Schiebel
Vienna
1 Jahr 1 Monat
2010-01 - 2011-01

Attendance of validations

Quality Manager
Quality Manager
  • Accompaniment of validations
  • Development of error database with categorization for complaint management
  • Statistical evaluations
  • Establishment of a key performance indicator system for quality management
Otto Bock
Vienna
1 Jahr 1 Monat
2009-01 - 2010-01

Support in the course of changing to SAP

Technician
Technician
  • Project activity
  • Conversion to SAP in the area of spare parts and technical translation (English)
  • Reconciliations with the programs: SiS, Excel and SAP
  • Obtaining information (topicality, price, ?) from suppliers (German-English)
JTI/Austria Tabak
Hainburg a.d. Donau, Austria
5 Jahre 1 Monat
2003-01 - 2008-01

SAP support for work preparation

Quality Manager
Quality Manager
  • SAP support for work preparation (material masters, bills of material and routings) and quality management
  • Accompaniment of the production to obtain ISO 9001:2004
  • Creation of quality-relevant documents that are required for the manufacture of a product
  • Statistics and REFA
  • Preparation of operating manuals for the systems developed in-house
Electrovac AG
Klosterneuburg, Austria
1 Jahr 1 Monat
2002-01 - 2003-01

Advanced quality management

Quality Manager
Quality Manager
  • Advanced quality management
  • Customer support in all quality-related matters
  • Processing of complaints
  • Creation and processing of initial sample inspection reports
  • Travel domestically and internationally to monitor / improve production
Amtec Ges.m.b.H
Vienna, Austria
5 Jahre 1 Monat
1997-01 - 2002-01

Entry into quality assurance

Quality Inspector
Quality Inspector
  • measuring equipment monitoring
  • establishing programmes for measurement machine coordinates (KMM)
  • initial sampling (customer, internal)
  • internal auditing
  • employee training with respect to handling measuring equipment
  • Manufactures: Wheel hubs, cast aluminum, brake systems
CNC-Metall Ges.m.b.H (automotive industry)
Vienna, Austria
2 Jahre 1 Monat
1995-01 - 1997-01

Operating CNC controlled lathes

CNC Programmer
CNC Programmer
  • Operating CNC controlled lathes and milling machines and their maintenance
  • Manufactures: Cast aluminum, brake systems
Wabco (automotive industry)
Vienna, Austria

Aus- und Weiterbildung

Aus- und Weiterbildung

Completed trainings:

2019 - 2020

Forklift license and crane license

2006 - 2009

Int. industrial engineering part-time (Vienna)

BSc.

University of Applied Sciences


2003 - 2003

English course in New Zealand (2 months)


1998 - 2002

Business and Engineering - part time programme, specialisation on QM (Vienna) / Ing.


1997 - 1999

Foreman - part time programme (Vienna) / Mst.


1987 - 1991

Vocational School for Toolmakers (Vienna)


Personal Certificates by Quality Austria

  • Certificates
  • QM Supplier Auditor
  • Quality Technician ST
  • Quality Technician QII
  • Quality Management and Applied Statistics QMAS
  • System Representative Quality QMB

Kompetenzen

Kompetenzen

Top-Skills

Reklamationsmanagement Qualitätsmanagement Lieferantenmanagement 8D

Schwerpunkte

Quality management
Supplier management
Quality assurance
Training

Aufgabenbereiche

8D
APQP
MS Office
SAP
Visio

Produkte / Standards / Erfahrungen / Methoden

Windows incl. Office and Visio
Advanced knowledge
AutoCAD
Basic knowledge
SOLIDWORKS
Basic knowledge

Profile

25 years of experience in quality assurance and quality management (automotive industry 20 years and medical technology 3 years)

  • Standard experience: ISO 9001:2015; IATF 16949:2016; ISO 13485:2016 
  • Claim management with the tools: 8D Report, FMEA; A3 Solution page; Ishikawa; 5Why; ? 
  • Supplier- and customer support in Europe and Asia 
  • Supplier Audits and qualification 
  • Creating a Quality Management Manual (QMM) 
  • Create and training of process flows 


Previous locations:

  • Austria
  • Germany
  • Switzerland
  • China 
  • (world-wide on request)

Technical know-how

  • Punching and bending tools in combination with punching machines & fiction presses
  • Injection molds in combination with injection molding machines
  • Turning and milling machines: conventional and CNC controlled
  • welding: inert gas, autogenous and electric
  • Preparation of work and test instructions as well as operating instructions in the course of the
  • Work preparation
  • Reading of technical drawings and specifications with the corresponding standards
  • Professional handling of measuring equipment


ERP Application Know-how:

  • SAP: Material masters; routings, bills of material, Q-modules
  • SiS: Experience on the sidelines during the conversion to SAP
  • Pro Alpha: Materials Management
  • IN ERP: Materials Management


Zero errors. From the supplier to the customer!

  • I am an Interim Manager, Consultant and Trainer for Quality Management, Supplier Management and Complaint Management. In the role of Head of Quality Management or Head of Supplier Management, as Senior Quality, Supplier or Complaints Manager, I take on mandates and projects in the automotive industry, medical technology and the metal and plastics processing industry.


MY OFFER

Quality Management 

  • Strategy development
  • Management reporting
  • Process-oriented documentation for production
  • Preparation of statistics


Supplier Management

  • Supplier key figures
  • Measures with interface partners
  • Supplier audits as well as qualifications and trainings


Complaint Management

  • Structure and optimization
  • Stakeholder management
  • Reduction of complaints
  • Application of various QM tools


Trainings on quality, suppliers and complaints for ideal know-how transfer!

Interim Roles

  • Head of Quality Management or Head of Supplier Management
  • Senior Quality, Supplier or Complaints Manager


Industrial Competencies

  • Automotive industry
  • Medical Technology
  • Metalworking industry
  • Plastics processing industry


MY CORE COMPETENCIES

  • Since 1994 experienced in quality and supplier management in national and international environment
  • Employee management and motivation through transparent task assignments and training courses
  • Reduction of errors through systematic complaints management.
  • Complaint processing with 8D Report, FMEA, A3 solution sheet, Ishikawa or 5Why
  • Standard experience
    • ISO 9001
    • IATF 16949
    • ?ISO ?13485


Overview permanent positions

2012 - 2014:

Role: Quality Manager 

Customer: iSi Automotive Automotive


2011 - 2012:

Role: Configuration Manager 

Customer: Schiebel Aeronautics


2010 - 2011:

Role: Quality Manager

Customer: Otto Bock Medical technology


2009 - 2010:

Role: Technician JTI/Austria 

Customer: Tabak Luxury Food, Cigarettes


2003 - 2008:

Role: Quality Manager 

Customer: Electrovac AG Electrical industry


2002 - 2003:

Role: Quality Manager 

Customer: Amtec GmbH Automotive

Branchen

Branchen

  • Automotive
  • Aviation
  • Luxury food
  • Electrical industry
  • Plant engineering
  • Medical technology

Einsatzorte

Einsatzorte

Deutschland, Österreich, Schweiz

Sehr geehrte Damen und Herren

 

Ich bin grundsätzlich in der EU und Welt-Weit auf Anfrage einsetzbar.

 

 

möglich

Projekte

Projekte

4 Monate
2024-07 - 2024-10

Process and supplier support

Supplier Quality Manager in the automotive industry
Supplier Quality Manager in the automotive industry

  • Training at BMW: Getting to know the responsibilities, stakeholders, BMW structure and the product
  • Process and supplier support: Deepening the production processes at the supplier for bonding, welding and powder coating
  • Knowledge transfer and delivery preparation: Ensuring knowledge transfer and preparing the first deliveryMeasures:
  • On-site support at the supplier: daily meetings, process management, preparation of a weekly report and troubleshooting
  • Training and adaptation: introduction of a new manager, restructuring of responsibilities due to personnel rotations and continuous maintenance of the LOP (List of Open Points)


Measures:

  • On-site support at the supplier: daily meetings, process management, preparation of a weekly report and troubleshooting
  • Training and adaptation: introduction of a new manager, restructuring or responsibilities due to personnel rotations and continuous maintenance of the LOP (List of Open Points)


Successes:

  • Progress on open tasks: The open points in the LOP list were reduced from 154 to 39, while the number of points increased by a further 30
  • Increased efficiency: The measures led to a successful increase in efficiency, which is reflected in the continuous processing of tasks
  • Documentation and process control: Preparation of weekly reports and clear documentation requirements improved the overview and control of the production processes


Special Challenge:

  • Complex supplier coordination: Coordination with the supplier and its subcontractors in order to identify risks at an early stage and initiate measures
  • Revision of reports: After the first report was positively accepted, a revised version was requested
  • Personnel changes: Reassignment of tasks and responsibilities due to personnel rotations required ongoing adaptation of the team and processes

BMW Group
Germany, Spain
9 Monate
2023-08 - 2024-04

Conducting supplier audits and problem visits

Supplier Quality Manager
Supplier Quality Manager
  • Conducting supplier audits and problem visits to increase quality awareness among suppliers in Germany and the Czech Republic
  • Creation and implementation of a new 8D report for systematic error analysis
  • Examination of control plans and conducting plant visits
  • Performing statistical analyses to identify problematic suppliers
  • Initiating special releases (time or quantity limited) to minimize production downtime


Measures:

  • Planning and conducting supplier audits and problem visits (Germany and the Czech Republic) to identify optimization potentials
  • Sensitization through development and implementation of a new 8D report format with detailed instructions
  • Organization and execution of a Run@Rate test followed by analysis and presentation of results
  • Analysis of supplier data to identify problematic suppliers and develop appropriate measures
  • Initiating special releases considering time or quantity limitations


Successes:

  • Improvement of quality awareness among suppliers
  • Successful implementation of a long-term solution strategy to address a long-standing issue in plastic injection molding
  • Efficient utilization of the new 8D report for systematic error analysis and resolution
  • Process optimization through audits, plant visits, and statistical analyses


Special Challenge:

  • Complexity and diversity of tasks to be managed
  • Need for close collaboration with internal and external stakeholders
  • Requirement for a long-term and sustainable strategy for error prevention and resolution
Liebherr-Components Deggendorf GmbH
Germany
5 Monate
2022-01 - 2022-05

Responsibility for quality management in the plant

Interim Quality Manager in the metal industry
Interim Quality Manager in the metal industry
  • Responsibility for quality management in the plant (production, customers, suppliers, projects)
  • Leadership and further development of subordinate employees
  • Responsibility for the continuous improvement of the QM system, methods and strategic orientation
  • Problem analyses and coordination of the error correction process in close cooperation with internal departments, customers and suppliers
  • Ensuring the quality of mechanical, electronic and electromechanical components and systems as well as integrated digital components / systems
  • Development of quality concepts for new projects and series
  • Development of a sustainable quality strategy / recommendation for action on the basis of a weak point analysis with the focus on organization, processes, products and employees.


Measures:

  • Sensitization and training of employees through background information and lived error culture
  • Activities within the scope of personnel responsibility incl. job interviews
  • Preparation of a 3-year strategy for personnel (training, transfer, increase, exchange, change), organization (insertion of new structures and responsibilities) and technology (increase of machinery) incl. key figures
  • Regular reporting (reviews) to the management board
  • Cross-plant topics (procurement guideline, 8D report, special releases, advanced product quality planning (APQP), presentations, workshops) in coordination with the other Quality Managers
  • Invitation of the sister plant for the purpose of joint reduction of defective deliveries and components


Successes:

  • Reduction of complaints by about 20%
  • Increased understanding of error culture and transparency created
  • Reduction of special releases
  • Synergy effects in other departments and between plants


Special Challenge:

  • Build trust with employees, guide, challenge and encourage them
  • Preparation of various reports (documents deleted by ex-employee)
  • Involvement of the team in the preparation of reports and management reports. (In the past, team was not involved).
  • Communication and understanding between plants was strained
KFV Karl Fliether GmbH & Co KG
Germany
1 Jahr 11 Monate
2019-02 - 2020-12

Quality management workshops

Trainer
Trainer
  • Quality management workshops including applied exercises, with final test and certificate
  • Number of participants from 7-14 people


Maesures:

  • Preparation of a script, an exercise booklet with practical exercises and a final test


Successes:

  • Further training (quality management workshops) after the pilot project
  • Some participants understood the meaning and were very interested


Special challenge:

  • It was a compulsory event for the participants, thus not all of them were motivated. I was able to inspire the majority with my practical experience (anecdotes told from the mandates)
  • I had no authority to issue directives, but this went through my own process supervisors, so it was sometimes very demanding
BBRZ Reha
Vienna
1 Jahr 1 Monat
2019-03 - 2020-03

contract manufacturing electron beam welding

Deputy Quality Manager
Deputy Quality Manager

  • Reduction of open complaints
  • Sustainable elimination of repeat complaints
  • Auditing (qualification) of suppliers
  • Ensuring quality throughout the process


Measures:

  • Coordination with individual customers about open complaints
  • Introduction of transparent error culture: graphic posting of errors on the store floor; daily regular meetings with the specialist departments and discussion of open complaints (8D method)
  • Practical training of the individual employees in troubleshooting
  • Understanding of errors increased by statements such as: It is not the individual who is to blame for the error, but the system. Because if the system is not right, anyone can make the mistake.
  • Transparent error culture exemplified and introduced (search not for culprits, but for solutions)
  • Support during supplier audits and qualification of suppliers
  • Creation of key figures in quality management
  • Revision of audit checklists
  • Preparation of a structured supplier and complaint management system


Successes:

  • Reduction of customer complaints
  • Increased understanding of the error culture


Special challenge:

  • Attitude of employees was not optimal, as they felt little sense of responsibility up to now (no responsibility was given to them so far)
  • No one had initially admitted mistakes

pro-beam GmbH & Co. KGaA
Burg nearby Magdeburg
1 Jahr 3 Monate
2018-10 - 2019-12

Supervision and further development of quality management

Quality Management Consultant
Quality Management Consultant
  • 9001:2016 certification


Measures:

  • Coordination with the certifier and the team on site
  • Creation of measures, based on the standard requirements
  • Advising the senior Quality Manager, regarding task distribution and follow-up.
  • Supervision and further development of quality management
  • Revision of internal audit checklists
  • Revise change management, complaint handling and training process
  • Preparation of the knowledge management


Successes:

  • Successful certification according to 9001:2016


Special challenges:

  • It is a small company that has to compete strongly due to the ever advancing digitalization, accordingly there was little capacity and budget.
Dataform Print GmbH
Großebersdorf (Austria)
9 Monate
2018-02 - 2018-10

Supplier Audits and Supplier Qualifications

Head of Supplier Management
Head of Supplier Management
  • Management of the QM supplier management
  • Manage the supplier quality audit process, including establishing requirements, priorities, and determining audit frequency
  • Analyze internally and externally collected supplier data (manufacturing processes and control) to identify trends and prevent potential issues
  • Work directly with suppliers and create action plans to address process failures
  • Participate in cross-functional teams to develop new products or make changes to existing products to meet customer requirements
  • Management of supplier audits


Measures:

  • Supplier audits and supplier qualifications incl. approval of new suppliers
  • Support and further development of existing suppliers
  • Processing of complaints
  • Supplier visits in Europe
  • Collaboration with purchasing and development to create long-term
  • remedial actions (continuous improvement process)
  • Statistical evaluations
  • Presentation of monthly and quarterly management reviews


Successes:

  • Successful takeover of dormant (6 months) supplier management and its set-up.
  • Maintaining supplier management until permanent position is found.
  • Familiarization with the permanent position


Special challenges:

  • Due to the absence of the previous supplier managers, many tasks had been left undone. The prioritization of the individual activities was driven by the criteria of safety relevance, costs and target deadlines.
  • Supervisor was responsible for all supplier managers throughout Europe, so there was no direct contact person or supervisor in the company on site
  • Supervisor changed to another area after one week, which made communication even more difficult
LivaNova Deutschland GmbH
Munich
1 Jahr 1 Monat
2017-02 - 2018-02

Rework of supplier audits Checklists

Deputy Quality Director
Deputy Quality Director

  • Support of the complaint management
  • Creation of a QM manual
  • Supplier management incl. audits
  • Product acceptance in and outside the clean room incl. documentation


Measures:

  • Involving suppliers by inviting them into the company to better understand and learn from the delivered defects
  • Joint development of weak points and solutions, according to a list of measures defined by me on the basis of the complaints that have arisen
  • Creation of error image catalogs
  • Error management (monitoring of 8D meetings, documentation)


Successes:

  • Reduction of complaints through intensive analyses and involvement of suppliers
  • Revision of supplier audit checklists and reorientation of complaints management (introduction of 8D reporting)


Special challenges:

  • New preparation of a QM manual for recertification
  • Preparation of individual documentation for recertification
  • Quality Manager did not recognize endangered certificate loss despite several warnings

Stoppani AG
Neuenegg (near Bern)
6 Monate
2016-08 - 2017-01

Supplier development according to the quality

Quality Director
Quality Director

  • Delivery capability at customer Volvo was at risk, threat: delivery stop
  • Construction of a new plant in Qong Qing incl. ramp-up for Volvo and Daimler
  • Supplier management in general
  • Contact person for general management


Measures:

  • Supplier audits incl. measures and tracking
  • Weekly visits to suppliers (at least two days on site)


Successes:

  • Further development of a supplier for the fastened delivery release at Volvo
  • Reduction of open Qhelp topics at Daimler and creation of a basis of trust
  • Supplier development regarding quality, support in Qhelp topics for the customer Daimler, Quality Project Manager for the customer Volvo


Special challenges:

  • Chinese culture is very different from the European
  • Payment morale of the Chinese company was very poor
  • Working hours of over 20 hours per day occurred and were also required

Jiangnan Mould & Plastic Technology Co., LTD.
Peking, China
1 Jahr 4 Monate
2015-04 - 2016-07

Claim support for repeat claims and new topics

Quality Manager
Quality Manager

  • Complaint processing using 8D reports
  • Experience with pipes, thermostats or valves


Measures:

  • Practical intensive training of the individual MA during troubleshooting
  • Scientific investigation and documentation of a repeat error


Successes:

  • Project lead on exit from Qhelp3, with success on Qhelp1.
  • Complaint support for repeat complaints and new issues
  • Supplier and customer support (German and English-speaking regions)
  • Error management (monitoring of 8D meetings, documentation)
  • Constant cooperation with Daimler Trucks and Passenger cars
  • Preparation of a production relocation (from Germany to Hungary) for VW (Skoda & Audi), Daimler, BMW, Ford, Continental


Special challenges:

  • Production was relocated, employees no longer motivated
  • In the initial phase, occasional aversion to outsiders noticeable
  • Convince project managers that a scientific examination of a defect is financially worthwhile and can yield far-reaching optimization results

Borg Warner Esslingen GmbH
Oberboihingen
3 Jahre
2012-01 - 2014-12

Supplier and customer service

Quality Manager
Quality Manager
  • Supplier and customer support (German and English-speaking regions)
  • Error management (monitoring of 8D meetings, documentation)
  • Sampling (automotive standards, internal regulations)
  • Create and supervise qualifications (automatic welding machines, measuring systems)
  • Cooperation with QS, Dispo, Purchasing, Logistics, GF
  • Creation of the intranet Q presence for the company
iSi Automotive
Vienna
1 Jahr 1 Monat
2011-01 - 2012-01

Preparing configuration management

Configuration Manager
Configuration Manager
  • Prepare a configuration management
  • Creation of a release process of parts and assemblies
  • Training of the release process (approx. 60 MA)
  • Development of customer documentation with program management
Schiebel
Vienna
1 Jahr 1 Monat
2010-01 - 2011-01

Attendance of validations

Quality Manager
Quality Manager
  • Accompaniment of validations
  • Development of error database with categorization for complaint management
  • Statistical evaluations
  • Establishment of a key performance indicator system for quality management
Otto Bock
Vienna
1 Jahr 1 Monat
2009-01 - 2010-01

Support in the course of changing to SAP

Technician
Technician
  • Project activity
  • Conversion to SAP in the area of spare parts and technical translation (English)
  • Reconciliations with the programs: SiS, Excel and SAP
  • Obtaining information (topicality, price, ?) from suppliers (German-English)
JTI/Austria Tabak
Hainburg a.d. Donau, Austria
5 Jahre 1 Monat
2003-01 - 2008-01

SAP support for work preparation

Quality Manager
Quality Manager
  • SAP support for work preparation (material masters, bills of material and routings) and quality management
  • Accompaniment of the production to obtain ISO 9001:2004
  • Creation of quality-relevant documents that are required for the manufacture of a product
  • Statistics and REFA
  • Preparation of operating manuals for the systems developed in-house
Electrovac AG
Klosterneuburg, Austria
1 Jahr 1 Monat
2002-01 - 2003-01

Advanced quality management

Quality Manager
Quality Manager
  • Advanced quality management
  • Customer support in all quality-related matters
  • Processing of complaints
  • Creation and processing of initial sample inspection reports
  • Travel domestically and internationally to monitor / improve production
Amtec Ges.m.b.H
Vienna, Austria
5 Jahre 1 Monat
1997-01 - 2002-01

Entry into quality assurance

Quality Inspector
Quality Inspector
  • measuring equipment monitoring
  • establishing programmes for measurement machine coordinates (KMM)
  • initial sampling (customer, internal)
  • internal auditing
  • employee training with respect to handling measuring equipment
  • Manufactures: Wheel hubs, cast aluminum, brake systems
CNC-Metall Ges.m.b.H (automotive industry)
Vienna, Austria
2 Jahre 1 Monat
1995-01 - 1997-01

Operating CNC controlled lathes

CNC Programmer
CNC Programmer
  • Operating CNC controlled lathes and milling machines and their maintenance
  • Manufactures: Cast aluminum, brake systems
Wabco (automotive industry)
Vienna, Austria

Aus- und Weiterbildung

Aus- und Weiterbildung

Completed trainings:

2019 - 2020

Forklift license and crane license

2006 - 2009

Int. industrial engineering part-time (Vienna)

BSc.

University of Applied Sciences


2003 - 2003

English course in New Zealand (2 months)


1998 - 2002

Business and Engineering - part time programme, specialisation on QM (Vienna) / Ing.


1997 - 1999

Foreman - part time programme (Vienna) / Mst.


1987 - 1991

Vocational School for Toolmakers (Vienna)


Personal Certificates by Quality Austria

  • Certificates
  • QM Supplier Auditor
  • Quality Technician ST
  • Quality Technician QII
  • Quality Management and Applied Statistics QMAS
  • System Representative Quality QMB

Kompetenzen

Kompetenzen

Top-Skills

Reklamationsmanagement Qualitätsmanagement Lieferantenmanagement 8D

Schwerpunkte

Quality management
Supplier management
Quality assurance
Training

Aufgabenbereiche

8D
APQP
MS Office
SAP
Visio

Produkte / Standards / Erfahrungen / Methoden

Windows incl. Office and Visio
Advanced knowledge
AutoCAD
Basic knowledge
SOLIDWORKS
Basic knowledge

Profile

25 years of experience in quality assurance and quality management (automotive industry 20 years and medical technology 3 years)

  • Standard experience: ISO 9001:2015; IATF 16949:2016; ISO 13485:2016 
  • Claim management with the tools: 8D Report, FMEA; A3 Solution page; Ishikawa; 5Why; ? 
  • Supplier- and customer support in Europe and Asia 
  • Supplier Audits and qualification 
  • Creating a Quality Management Manual (QMM) 
  • Create and training of process flows 


Previous locations:

  • Austria
  • Germany
  • Switzerland
  • China 
  • (world-wide on request)

Technical know-how

  • Punching and bending tools in combination with punching machines & fiction presses
  • Injection molds in combination with injection molding machines
  • Turning and milling machines: conventional and CNC controlled
  • welding: inert gas, autogenous and electric
  • Preparation of work and test instructions as well as operating instructions in the course of the
  • Work preparation
  • Reading of technical drawings and specifications with the corresponding standards
  • Professional handling of measuring equipment


ERP Application Know-how:

  • SAP: Material masters; routings, bills of material, Q-modules
  • SiS: Experience on the sidelines during the conversion to SAP
  • Pro Alpha: Materials Management
  • IN ERP: Materials Management


Zero errors. From the supplier to the customer!

  • I am an Interim Manager, Consultant and Trainer for Quality Management, Supplier Management and Complaint Management. In the role of Head of Quality Management or Head of Supplier Management, as Senior Quality, Supplier or Complaints Manager, I take on mandates and projects in the automotive industry, medical technology and the metal and plastics processing industry.


MY OFFER

Quality Management 

  • Strategy development
  • Management reporting
  • Process-oriented documentation for production
  • Preparation of statistics


Supplier Management

  • Supplier key figures
  • Measures with interface partners
  • Supplier audits as well as qualifications and trainings


Complaint Management

  • Structure and optimization
  • Stakeholder management
  • Reduction of complaints
  • Application of various QM tools


Trainings on quality, suppliers and complaints for ideal know-how transfer!

Interim Roles

  • Head of Quality Management or Head of Supplier Management
  • Senior Quality, Supplier or Complaints Manager


Industrial Competencies

  • Automotive industry
  • Medical Technology
  • Metalworking industry
  • Plastics processing industry


MY CORE COMPETENCIES

  • Since 1994 experienced in quality and supplier management in national and international environment
  • Employee management and motivation through transparent task assignments and training courses
  • Reduction of errors through systematic complaints management.
  • Complaint processing with 8D Report, FMEA, A3 solution sheet, Ishikawa or 5Why
  • Standard experience
    • ISO 9001
    • IATF 16949
    • ?ISO ?13485


Overview permanent positions

2012 - 2014:

Role: Quality Manager 

Customer: iSi Automotive Automotive


2011 - 2012:

Role: Configuration Manager 

Customer: Schiebel Aeronautics


2010 - 2011:

Role: Quality Manager

Customer: Otto Bock Medical technology


2009 - 2010:

Role: Technician JTI/Austria 

Customer: Tabak Luxury Food, Cigarettes


2003 - 2008:

Role: Quality Manager 

Customer: Electrovac AG Electrical industry


2002 - 2003:

Role: Quality Manager 

Customer: Amtec GmbH Automotive

Branchen

Branchen

  • Automotive
  • Aviation
  • Luxury food
  • Electrical industry
  • Plant engineering
  • Medical technology

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