Managed Service Delivery, Application Support & Maintenance
Application Support & Maintenance
Service-Management
Einsatzorte
Einsatzorte
Any (+50km)
Deutschland
nicht möglich
Projekte
Projekte
3 Jahre 8 Monate
2022-09 - heute
Senior IT Manager
IT Service Management
IT Service Management
IT Application Service Management, Vendor Management, SLA KPI Framework, Process Manager, Service Integration, Service Management, Roll out strategy & planning, IT Project delivery,
Project Manager Service Delivery Manager, Application Support Le
Project Manager Service Delivery Manager, Application Support Le
Service Delivery Management
30+ Team Size
L2 /L3/Sharepoint – Managed Service Delivery
Monthly Service Review Meeting & Reporting
Weekly Track Lead status reporting
Service Governance and Strategy
System Requirement study for proposal and response submission
Team Lead for Endur Support- ETRM Application
Incident Management for Endur and IT landscape.
Project Management
Service Management- Nexus, SharePoint Application
Managed Support Service Delivery
On-site/Offshore - Support Service Model Implementation
IT Process Management
Support Task Automations
Incident Management– RCA
Problem Management – Review Call & Follow Up
Incident Monitoring and Alert Implementation
SLA & KPI’s definition Implementation
Downtime and Maintenance
Run-book Preparation
Standard Operating Procedure
Aligning service for Incident Management framework
Audit alignment for User Access Management
Automation Assessment - RPA – Robotics Process – Use Case feasibility
Process designing for ITIL Components
Support Team Structure – Onsite /Offshore model service
Master Document preparation for support service
Ensure business continuity of real time trading applications
User Access Management – Endur, Energy Trading Application
Audit and Compliance – Process – User Access Management
ITIL – Process and Service Delivery
Hiring and Contract Negotiation
Project Lead- L2,L3 Managed Service from UK, Germany, India
Manager Service Delivery (Endur, Nexus (Enterprise Integration Platform),SharePoint Application)
Service Reporting – Weekly/ Monthly
System Analysis and Improvement implementations
Service Improvement – Automation and Innovations
Proposal and Response in ETRM landscape for trading applications
Endur- ETRM Training Berlin – Participation
EoD (End of Day)– Run time analysis and improvements implementations
SPOC – Service Delivery
Annual Service Review and Audit Assessment
Response to RFP, Proposal Writing
Global Delivery Model Implementation
Monthly Account Status Meeting
Endur End of Day - EoD Monitoring – Overnight Activity.
Environment Refreshes – Weekly
Environment Set Up – Endur ETRM
HPSC HP Service CenterApplication Maintenance and Performance Application PerformanceUser Access ManagementDatabase IssuesInfrastructure ServicesPerformanceETRMEndurIssues.SQLOracleMicrosoft OfficeVisioJiraSNOWSharepoint
RWE
Swindon, UK, Essen (Germany)
4 Jahre 10 Monate
2008-12 - 2013-09
Application Support for .Net and Web Technologies Project
Team Lead, Incident Manager System Analyst Release Manager
Team Lead, Incident Manager System Analyst Release Manager
Application Support for .Net and Web Technologies Project
Multiple technologies and platformsApplication Maintenance and Performance Application PerformanceUser Access ManagementDatabase IssuesReporting ServerNetwork InfrastructurePerformanceETRMEndurIssuesFirewall Issues.Net. Window ServicesService Review Audit-external/internal
E.ON Energy Trading
Dusseldorf
6 Monate
2008-06 - 2008-11
DLD and HLD preparation
Developer, Configuration Controller
Developer, Configuration Controller
Automate the existing User Product to the latest Technology while moving it to CCF 2.6 framework (Microsoft framework)
DLD and HLD preparation
UI being deployed on the CCF front whereas the functional requirement was catered using respecting Services
Mainframe as the database repository so the services in turn talked to the LIF (Legacy Integration Framework)
Owned respective UI coding and integrating with the other modules
Configuration Management – Proposing Configuration Management plan and VSS (Virtual Source Safe) folder structure for managing, as well as organizing project artifacts
Meeting CMM standard on the configuration management of the development project
Unit testing of the respective module developed
Unit test cases preparation and validating it against the integration test plan
Integrating respective UI’s developed with other UI modules
Requirement capturing to document the existing application layout
Meeting business stake holder to understand the working model of existing application and thereafter propose robust solution on .Net framework
Requirement Elicitation through personal meeting and workshop conducted at several client office location in UK (Swindon, Northampton, London)
Information collection , review and formalization to be used in technical designing of the solution to be derived using .Net technology
Solution Strategy presentation to customer technical team
Suggesting measure to optimize query fetch time of existing application
Robust Architecture proposal to customer
Preparing the Architectural layout design
VBA AnalysisNetwork InfrastructureDesign ProposalSystem Up gradationMS Access Database
NBS (Nationwide Building Society)
Swindon, London- UK
5 Monate
2007-11 - 2008-03
Participation in carrying out the integration testing
Test Analyst
Test Analyst
Onsite / Offshore co-ordination to carry out testing and scaling offshore to understand the application workflow
Co-ordinate testing working with different teams, involving client and different vendors
Bug reporting to developer team and logging defect in Quality center
Participation in carrying out the integration testing
Testing of application in different rigs with the aim of integration testing at launch
Worked on Mercury Quality Center as test case execution and defects tracking tool
Mercury Quality Center (Manual Testing; Unit Test Cases)
BT -British Telecom UK
London, UK
1 Jahr 8 Monate
2006-02 - 2007-09
DLD and HLD preparation
Developer, Configuration Controller
Developer, Configuration Controller
Automate the existing User Product to the latest Technology while moving it to CCF 2.6 framework (Microsoft framework)
DLD and HLD preparation
UI being deployed on the CCF front whereas the functional requirement was catered using respecting Services
Mainframe as the database repository so the services in turn talked to the LIF (Legacy Integration Framework)
Owned respective UI coding and integrating with the other modules
Configuration Management – Proposing Configuration Management plan and VSS (Virtual Source Safe) folder structure for managing, as well as organizing project artifacts
Meeting CMM standard on the configuration management of the development project
Unit testing of the respective module developed
Unit test cases preparation and validating it against the integration test plan
Integrating respective UI’s developed with other UI modules
Managed WorkplaceGlobal Service DeskManaged Service DeliveryApplication SupportEnergy Trading and Risk ManagementManaged Service Delivery, Application Support & MaintenanceApplication Support & MaintenanceService-Management
Aufgabenbereiche
.Net Developer
Application Management & Support Lead
Change Manager
Configuration Manager
Contract Management
Incident Manager
IT Business Analyst
Project Manager
Project Manager
Release Manager
Service Delivery Manager
Service Lead, -Application Service
Service Provider Management
Service Transition ? Global Service Desk
System Analyst
Team Lead ? IT Services
Test Analyst
Workplace Project Management
Produkte / Standards / Erfahrungen / Methoden
WORK-EXPERIENCE:
15+ Years
TASKS:
Project Management
L2, L3-Service Delivery (.Net, Java, SharePoint)
IT Service Management
Service Transition Management
Project Status Reporting
Steer Co Meeting Status Reporting
24×7 – Application Support Service Delivery
Release Management
ITIL – Incident, Change, Release, Problem Management
Knowledge Management
Internal Audit - PwC
Release & Roll Out Planning - Org Name Change
IT Outsourcing
IT Operations
Application Management & Support
Managed Service Outsourcing
Win 10- Workplace Project -Roll out & Migration
Infrastructure Service Delivery
Program Management
Monthly / Quarterly – Service Review Meetings
Requirement Analysis & Elicitation
Vendor Management
Effort Estimation
Team Management
Annual Team Appraisals
Pre-Sales, Proposal Responses
Global Service Delivery
RFI /RFP Responses
IT Strategy Workshop
ETRM & Utility Industry
Global Service Delivery Model
External Vendor Management
Billing & Invoicing
Service Improvements and Automation
KPI & SLA Framework
Account Management
Einsatzorte
Einsatzorte
Any (+50km)
Deutschland
nicht möglich
Projekte
Projekte
3 Jahre 8 Monate
2022-09 - heute
Senior IT Manager
IT Service Management
IT Service Management
IT Application Service Management, Vendor Management, SLA KPI Framework, Process Manager, Service Integration, Service Management, Roll out strategy & planning, IT Project delivery,
Project Manager Service Delivery Manager, Application Support Le
Project Manager Service Delivery Manager, Application Support Le
Service Delivery Management
30+ Team Size
L2 /L3/Sharepoint – Managed Service Delivery
Monthly Service Review Meeting & Reporting
Weekly Track Lead status reporting
Service Governance and Strategy
System Requirement study for proposal and response submission
Team Lead for Endur Support- ETRM Application
Incident Management for Endur and IT landscape.
Project Management
Service Management- Nexus, SharePoint Application
Managed Support Service Delivery
On-site/Offshore - Support Service Model Implementation
IT Process Management
Support Task Automations
Incident Management– RCA
Problem Management – Review Call & Follow Up
Incident Monitoring and Alert Implementation
SLA & KPI’s definition Implementation
Downtime and Maintenance
Run-book Preparation
Standard Operating Procedure
Aligning service for Incident Management framework
Audit alignment for User Access Management
Automation Assessment - RPA – Robotics Process – Use Case feasibility
Process designing for ITIL Components
Support Team Structure – Onsite /Offshore model service
Master Document preparation for support service
Ensure business continuity of real time trading applications
User Access Management – Endur, Energy Trading Application
Audit and Compliance – Process – User Access Management
ITIL – Process and Service Delivery
Hiring and Contract Negotiation
Project Lead- L2,L3 Managed Service from UK, Germany, India
Manager Service Delivery (Endur, Nexus (Enterprise Integration Platform),SharePoint Application)
Service Reporting – Weekly/ Monthly
System Analysis and Improvement implementations
Service Improvement – Automation and Innovations
Proposal and Response in ETRM landscape for trading applications
Endur- ETRM Training Berlin – Participation
EoD (End of Day)– Run time analysis and improvements implementations
SPOC – Service Delivery
Annual Service Review and Audit Assessment
Response to RFP, Proposal Writing
Global Delivery Model Implementation
Monthly Account Status Meeting
Endur End of Day - EoD Monitoring – Overnight Activity.
Environment Refreshes – Weekly
Environment Set Up – Endur ETRM
HPSC HP Service CenterApplication Maintenance and Performance Application PerformanceUser Access ManagementDatabase IssuesInfrastructure ServicesPerformanceETRMEndurIssues.SQLOracleMicrosoft OfficeVisioJiraSNOWSharepoint
RWE
Swindon, UK, Essen (Germany)
4 Jahre 10 Monate
2008-12 - 2013-09
Application Support for .Net and Web Technologies Project
Team Lead, Incident Manager System Analyst Release Manager
Team Lead, Incident Manager System Analyst Release Manager
Application Support for .Net and Web Technologies Project
Multiple technologies and platformsApplication Maintenance and Performance Application PerformanceUser Access ManagementDatabase IssuesReporting ServerNetwork InfrastructurePerformanceETRMEndurIssuesFirewall Issues.Net. Window ServicesService Review Audit-external/internal
E.ON Energy Trading
Dusseldorf
6 Monate
2008-06 - 2008-11
DLD and HLD preparation
Developer, Configuration Controller
Developer, Configuration Controller
Automate the existing User Product to the latest Technology while moving it to CCF 2.6 framework (Microsoft framework)
DLD and HLD preparation
UI being deployed on the CCF front whereas the functional requirement was catered using respecting Services
Mainframe as the database repository so the services in turn talked to the LIF (Legacy Integration Framework)
Owned respective UI coding and integrating with the other modules
Configuration Management – Proposing Configuration Management plan and VSS (Virtual Source Safe) folder structure for managing, as well as organizing project artifacts
Meeting CMM standard on the configuration management of the development project
Unit testing of the respective module developed
Unit test cases preparation and validating it against the integration test plan
Integrating respective UI’s developed with other UI modules
Requirement capturing to document the existing application layout
Meeting business stake holder to understand the working model of existing application and thereafter propose robust solution on .Net framework
Requirement Elicitation through personal meeting and workshop conducted at several client office location in UK (Swindon, Northampton, London)
Information collection , review and formalization to be used in technical designing of the solution to be derived using .Net technology
Solution Strategy presentation to customer technical team
Suggesting measure to optimize query fetch time of existing application
Robust Architecture proposal to customer
Preparing the Architectural layout design
VBA AnalysisNetwork InfrastructureDesign ProposalSystem Up gradationMS Access Database
NBS (Nationwide Building Society)
Swindon, London- UK
5 Monate
2007-11 - 2008-03
Participation in carrying out the integration testing
Test Analyst
Test Analyst
Onsite / Offshore co-ordination to carry out testing and scaling offshore to understand the application workflow
Co-ordinate testing working with different teams, involving client and different vendors
Bug reporting to developer team and logging defect in Quality center
Participation in carrying out the integration testing
Testing of application in different rigs with the aim of integration testing at launch
Worked on Mercury Quality Center as test case execution and defects tracking tool
Mercury Quality Center (Manual Testing; Unit Test Cases)
BT -British Telecom UK
London, UK
1 Jahr 8 Monate
2006-02 - 2007-09
DLD and HLD preparation
Developer, Configuration Controller
Developer, Configuration Controller
Automate the existing User Product to the latest Technology while moving it to CCF 2.6 framework (Microsoft framework)
DLD and HLD preparation
UI being deployed on the CCF front whereas the functional requirement was catered using respecting Services
Mainframe as the database repository so the services in turn talked to the LIF (Legacy Integration Framework)
Owned respective UI coding and integrating with the other modules
Configuration Management – Proposing Configuration Management plan and VSS (Virtual Source Safe) folder structure for managing, as well as organizing project artifacts
Meeting CMM standard on the configuration management of the development project
Unit testing of the respective module developed
Unit test cases preparation and validating it against the integration test plan
Integrating respective UI’s developed with other UI modules
Managed WorkplaceGlobal Service DeskManaged Service DeliveryApplication SupportEnergy Trading and Risk ManagementManaged Service Delivery, Application Support & MaintenanceApplication Support & MaintenanceService-Management
Aufgabenbereiche
.Net Developer
Application Management & Support Lead
Change Manager
Configuration Manager
Contract Management
Incident Manager
IT Business Analyst
Project Manager
Project Manager
Release Manager
Service Delivery Manager
Service Lead, -Application Service
Service Provider Management
Service Transition ? Global Service Desk
System Analyst
Team Lead ? IT Services
Test Analyst
Workplace Project Management
Produkte / Standards / Erfahrungen / Methoden
WORK-EXPERIENCE:
15+ Years
TASKS:
Project Management
L2, L3-Service Delivery (.Net, Java, SharePoint)
IT Service Management
Service Transition Management
Project Status Reporting
Steer Co Meeting Status Reporting
24×7 – Application Support Service Delivery
Release Management
ITIL – Incident, Change, Release, Problem Management
Knowledge Management
Internal Audit - PwC
Release & Roll Out Planning - Org Name Change
IT Outsourcing
IT Operations
Application Management & Support
Managed Service Outsourcing
Win 10- Workplace Project -Roll out & Migration
Infrastructure Service Delivery
Program Management
Monthly / Quarterly – Service Review Meetings
Requirement Analysis & Elicitation
Vendor Management
Effort Estimation
Team Management
Annual Team Appraisals
Pre-Sales, Proposal Responses
Global Service Delivery
RFI /RFP Responses
IT Strategy Workshop
ETRM & Utility Industry
Global Service Delivery Model
External Vendor Management
Billing & Invoicing
Service Improvements and Automation
KPI & SLA Framework
Account Management
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