Dein Salesforce Experte im Zürcher Oberland - Für Support, Implementierungen und Weiterentwicklungen.
Aktualisiert am 08.10.2024
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 01.01.2025
Verfügbar zu: 100%
davon vor Ort: 50%
Salesforce Sales Cloud
Salesforce Service Cloud
Salesforce
Support
CRM
Scrum Product Owner
Projektmanagement/Projektleitung
1st Level Support
2nd Level Support
Salesforce Experience Cloud
Salesforce Support
Salesforce CRM Manager
bexio
Zapier
MS Power BI
German
Native
English
C1
French
Basic

Einsatzorte

Einsatzorte

Zürich (+50km)
Schweiz
möglich

Projekte

Projekte

1 Monat
2024-09 - heute

Digital Adoption

Global Adoption & Country CRM Manager LHH RS CH
Global Adoption & Country CRM Manager LHH RS CH
  • In addition to the below mentioned responsibilities I am responsible to ensure the digital adoption across 17 different CRM instances with different integrations to country specific third-party systems across Europe, Asia and the United States
  • Introducing governance, KPI measurements and reporting to the different country stakeholders.
  • Supporting country stakeholders to reach the adoption targets
The Adecco Group AG, LHH Recruitment Solutions
Zürich
6 Monate
2024-04 - heute

various Projects

Official Salesforce Consulting Partner, Owner
Official Salesforce Consulting Partner, Owner
on request
3 Jahre 5 Monate
2021-05 - heute

Digital adoption lead of key business tools

Digital & CRM Manager
Digital & CRM Manager
  • Acted as the digital adoption lead of key business tools such as Salesforce and PowerBI
  • Project lead for various Salesforce related projects, developed the strategy and created KPI reports on Salesforce and PowerBI
  • Ensured the technical functionality when Spring Professional and Badenoch + Clark merged to LHH Recruitment Solutions back in Autumn 2022
  • Put measurements in place to boost the candidate data base quality with almost no additional cost
  • Provided trainings, training materials and 1st to 2nd level support to the end user
  • Managed the key user community
  • Reported directly to the top management
The Adecco Group AG, LHH Recruitment Solutions
Zürich, Switzerland, Luxembourg
1 Jahr 4 Monate
2020-01 - 2021-04

Salesforce implementation projects

Junior Business Analyst
Junior Business Analyst
  • Creation of technical documentations of Salesforce implementation projects and specifications using agile methodology
  • Design of customer and user journeys for sales and service processes and requirement engineering in German and English
  • Process drawings using BPMN 2.0
  • Conducting presentations, workshops and trainings at customer sites and remote as well in German and English for international clients from different industries such as Pharma, IT, Security and Procurement Services.
  • Testing and quality assurance of the newly implemented processes and applications in different Salesforce Clouds
  • General support for clients on their individual Salesforce environment in German and English
start-cons GmbH
Zürich
9 Monate
2019-04 - 2019-12

Disposition of the service technicians

Service Account Manager
Service Account Manager
  • Offer creation
Woodtli Schwimmbadtechnik GmbH
Wetzikon
1 Jahr 8 Monate
2017-08 - 2019-03

After Sales

After Sales Specialist
After Sales Specialist
bexio AG
Rapperswil
1 Jahr 2 Monate
2016-06 - 2017-07

various Projects

Commercial Employee
Commercial Employee
on request
Bäretswil
1 Jahr 7 Monate
2014-11 - 2016-05

various Projects

Retail Specialist
Retail Specialist
Dipl. Ing. Fust AG
Hinwil
3 Monate
2014-08 - 2014-10

various Projects

Retail Specialist
Retail Specialist
melectronics AG
Rapperswil

Aus- und Weiterbildung

Aus- und Weiterbildung

3 Jahre 1 Monat
2017-10 - 2020-10

Business Administration

Advanced Federal Diploma, HSO Wirtschaftsschule, Rapperswil
Advanced Federal Diploma
HSO Wirtschaftsschule, Rapperswil
1 Jahr 1 Monat
2017-10 - 2018-10

Training

dipl. Economist VSK, HSO Wirtschaftsschule, Rapperswil
dipl. Economist VSK
HSO Wirtschaftsschule, Rapperswil
4 Monate
2017-01 - 2017-04

Training

Commercial Diploma VSH, HBS Handelsschule, Rapperswil
Commercial Diploma VSH
HBS Handelsschule, Rapperswil
3 Monate
2016-08 - 2016-10

Certification

Bürofachdiplom VSH + ECDL Profile Certificate, HBS Handelsschule, Rapperswil
Bürofachdiplom VSH + ECDL Profile Certificate
HBS Handelsschule, Rapperswil

Kompetenzen

Kompetenzen

Top-Skills

Salesforce Sales Cloud Salesforce Service Cloud Salesforce Support CRM Scrum Product Owner Projektmanagement/Projektleitung 1st Level Support 2nd Level Support Salesforce Experience Cloud Salesforce Support Salesforce CRM Manager bexio Zapier MS Power BI

Produkte / Standards / Erfahrungen / Methoden

Profile

I am a highly passionate Salesforce professional searching for a new opportunity in an international environment. I am keen to grow and improve myself every day to reach my goals. During the past years I have passed three Salesforce certifications and obtained the Salesforce Trailhead Ranger rank. With my curious mindset and my strong analytic skills, I am able to deliver more than my clients expect. Thanks to several projects in different industries, I am able to adapt fast to a new environment. I am an ambitious, trustworthy, dutiful and motivated young professional ? your trustworthy Salesforce professional.


Special skills

Software

  • Salesforce
  • bexio
  • Microsoft Office
  • JIRA
  • Zendesk
  • Intercom
  • Azure DevOps
  • MS PowerBI
  • MS PowerAutomate

Betriebssysteme

Branchen

Branchen


Einsatzorte

Einsatzorte

Zürich (+50km)
Schweiz
möglich

Projekte

Projekte

1 Monat
2024-09 - heute

Digital Adoption

Global Adoption & Country CRM Manager LHH RS CH
Global Adoption & Country CRM Manager LHH RS CH
  • In addition to the below mentioned responsibilities I am responsible to ensure the digital adoption across 17 different CRM instances with different integrations to country specific third-party systems across Europe, Asia and the United States
  • Introducing governance, KPI measurements and reporting to the different country stakeholders.
  • Supporting country stakeholders to reach the adoption targets
The Adecco Group AG, LHH Recruitment Solutions
Zürich
6 Monate
2024-04 - heute

various Projects

Official Salesforce Consulting Partner, Owner
Official Salesforce Consulting Partner, Owner
on request
3 Jahre 5 Monate
2021-05 - heute

Digital adoption lead of key business tools

Digital & CRM Manager
Digital & CRM Manager
  • Acted as the digital adoption lead of key business tools such as Salesforce and PowerBI
  • Project lead for various Salesforce related projects, developed the strategy and created KPI reports on Salesforce and PowerBI
  • Ensured the technical functionality when Spring Professional and Badenoch + Clark merged to LHH Recruitment Solutions back in Autumn 2022
  • Put measurements in place to boost the candidate data base quality with almost no additional cost
  • Provided trainings, training materials and 1st to 2nd level support to the end user
  • Managed the key user community
  • Reported directly to the top management
The Adecco Group AG, LHH Recruitment Solutions
Zürich, Switzerland, Luxembourg
1 Jahr 4 Monate
2020-01 - 2021-04

Salesforce implementation projects

Junior Business Analyst
Junior Business Analyst
  • Creation of technical documentations of Salesforce implementation projects and specifications using agile methodology
  • Design of customer and user journeys for sales and service processes and requirement engineering in German and English
  • Process drawings using BPMN 2.0
  • Conducting presentations, workshops and trainings at customer sites and remote as well in German and English for international clients from different industries such as Pharma, IT, Security and Procurement Services.
  • Testing and quality assurance of the newly implemented processes and applications in different Salesforce Clouds
  • General support for clients on their individual Salesforce environment in German and English
start-cons GmbH
Zürich
9 Monate
2019-04 - 2019-12

Disposition of the service technicians

Service Account Manager
Service Account Manager
  • Offer creation
Woodtli Schwimmbadtechnik GmbH
Wetzikon
1 Jahr 8 Monate
2017-08 - 2019-03

After Sales

After Sales Specialist
After Sales Specialist
bexio AG
Rapperswil
1 Jahr 2 Monate
2016-06 - 2017-07

various Projects

Commercial Employee
Commercial Employee
on request
Bäretswil
1 Jahr 7 Monate
2014-11 - 2016-05

various Projects

Retail Specialist
Retail Specialist
Dipl. Ing. Fust AG
Hinwil
3 Monate
2014-08 - 2014-10

various Projects

Retail Specialist
Retail Specialist
melectronics AG
Rapperswil

Aus- und Weiterbildung

Aus- und Weiterbildung

3 Jahre 1 Monat
2017-10 - 2020-10

Business Administration

Advanced Federal Diploma, HSO Wirtschaftsschule, Rapperswil
Advanced Federal Diploma
HSO Wirtschaftsschule, Rapperswil
1 Jahr 1 Monat
2017-10 - 2018-10

Training

dipl. Economist VSK, HSO Wirtschaftsschule, Rapperswil
dipl. Economist VSK
HSO Wirtschaftsschule, Rapperswil
4 Monate
2017-01 - 2017-04

Training

Commercial Diploma VSH, HBS Handelsschule, Rapperswil
Commercial Diploma VSH
HBS Handelsschule, Rapperswil
3 Monate
2016-08 - 2016-10

Certification

Bürofachdiplom VSH + ECDL Profile Certificate, HBS Handelsschule, Rapperswil
Bürofachdiplom VSH + ECDL Profile Certificate
HBS Handelsschule, Rapperswil

Kompetenzen

Kompetenzen

Top-Skills

Salesforce Sales Cloud Salesforce Service Cloud Salesforce Support CRM Scrum Product Owner Projektmanagement/Projektleitung 1st Level Support 2nd Level Support Salesforce Experience Cloud Salesforce Support Salesforce CRM Manager bexio Zapier MS Power BI

Produkte / Standards / Erfahrungen / Methoden

Profile

I am a highly passionate Salesforce professional searching for a new opportunity in an international environment. I am keen to grow and improve myself every day to reach my goals. During the past years I have passed three Salesforce certifications and obtained the Salesforce Trailhead Ranger rank. With my curious mindset and my strong analytic skills, I am able to deliver more than my clients expect. Thanks to several projects in different industries, I am able to adapt fast to a new environment. I am an ambitious, trustworthy, dutiful and motivated young professional ? your trustworthy Salesforce professional.


Special skills

Software

  • Salesforce
  • bexio
  • Microsoft Office
  • JIRA
  • Zendesk
  • Intercom
  • Azure DevOps
  • MS PowerBI
  • MS PowerAutomate

Betriebssysteme

Branchen

Branchen

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