ICT DevOps Specialist ? Technical Team Lead - Project & Service Account Management
Aktualisiert am 07.04.2026
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 01.06.2026
Verfügbar zu: 100%
davon vor Ort: 100%
Telecommunication
IT-Operations
System Integration
Research&Development
VoIP
SIP-Protocol
Administration von Linux Servern
french fluent
italien fluent
English fluent
Operation and Maintenance Center
SAP Portfolio and Project Management
CI/CD
GitLab
Java
Linux
Kubernetes
Docker
VMware vSphere
KVM
Arabic
Mother tongue
English
Good
French
Good
German
Beginner
Italian
Good

Einsatzorte

Einsatzorte

Bern (+50km) Zürich (+50km) Basel (+50km) Geneva (+50km) Lausanne (+50km)
Schweiz
möglich

Projekte

Projekte

7 Jahre
2019-04 - heute

Worked on the performance reports generation

PMP, Integration Specialist/Designer III Java Python Shell
PMP, Integration Specialist/Designer III
linux VMware vSphere Kubernetes VoIP Ribbon communication SBC Softswitch Docker
Java Python Shell
Swisscom
Bern
5 Jahre 5 Monate
2012-01 - 2017-05

Supported Presales for new projects RFQ and RFPs

Project & Service Account manager / Operation and Managed Servic
Project & Service Account manager / Operation and Managed Servic
  • Assumed Project Manager Role by building Scope of Work documents, Project plans and Responsibility
    Matrix, deploying new equipment, expansions, and Services’ projects for several Telco customers.
  • As a Customer Service Account Manager, assured the first escalation path to customers for tickets and
  • cases related to network faults, Emergencies and Repair and Return/Replace of FRUs.
  • Ensured the C20 software updates, upgrades, troubleshooting and implementation.
  • Ensured parts or all of the Installation, commissioning, Integration and acceptance in several projects.
Emirates Integrated telecom (du) & Etisalat UAE - STC SaudiArabia - Umniah Jordan - Omantel Oman
3 Jahre 7 Monate
2008-07 - 2012-01

Defined Processes and procedure

Managed Services Team Leader/ Onsite Customer Support/ Customer
Managed Services Team Leader/ Onsite Customer Support/ Customer
  • Led an 11 persons Team to Operate CS2k switch. Assured Provisioning, Alarms monitoring, Routine
    maintenance and Operations
  • Interfaced with Customer for all kind of technical requirements and service delivery.
  • Defined Processes and procedure for interaction with customer and reporting.
  • Arranged Team Tasks according to requirement and members’ expertise and SLAs.
Emirates Integrated telecommunication company (du)
2 Jahre 4 Monate
2006-04 - 2008-07

Assured the Repair&Return process

Technical Support Leader
Technical Support Leader
  • Provided CS2k, DMS-100, DMS-10 and ATM level1 & level2 support.
  • Ensured Cases are solved according to pre-defined SLAs
  • Assured the Repair&Return process, in collaboration with Support, until delivery on planned time.
  • Provided a substantial help for the closure of 10 years project by closing most of the Acceptance suspended issues using low cost solutions

.

Tunisie Télécom & Maroc Télécom
4 Jahre
2002-04 - 2006-03

Ensured Commissioning

Technical Support Prime
Technical Support Prime
  • Ensured Commissioning, integration and acceptances of BSS equipment (BTS, BSC, TC, MFS)
  • Configured the OMC and on the Cisco-Routers for the supervision of the GSM network.
  • Performed site surveys and engineering and generated engineering reports for Installation teams
Tunisie Télécom & Tunisiana - Dhiraagu, Maldives - GlobalCOm Nigeria - mCell Mozambique
2 Jahre 5 Monate
1999-09 - 2002-01

Managed installation teams for deploying DMS Switches

Implementation Engineer - Technical Support Engineer
Implementation Engineer - Technical Support Engineer
  • Managed installation teams for deploying DMS Switches for Fix and GSM core networks
  • Completed Integration and acceptance with customers with no delays in schedules
  • Ensured Live networks expansion with no disruptions and no impact on the traffic
  • Arranged site surveys, site preparation, network design and equipment layout preparations in preparation of fresh installations.
Tun.Télécom ? Tel. Egypt - Telecell Burundi & BurkinaFaso - Mattel Mauritania - ComStar Ivory Coast

Aus- und Weiterbildung

Aus- und Weiterbildung

07/1999

Diploma of Engineer in Electronics (1999)

Speciality : Electronics et communication


1994 ? 1999

Engineering Preparation studies IPEIN (Institue Préparatoire des Etudes d?Ingénieurs de Nabeul)
Engineering Studies at ENIT (Ecole Nationale d?Ingénieurs de Tunis)
Speciality : Electrical Engineering - Option : Electronics and Communication

PROFESSIONAL TRAININGS / CERTIFICATIONS
07/2018

Online Virtual training - Prague Ribbon SBC Training - SBC Core Support Certification Training


05/2017

Project Management Training
Certification
PMI Training
Certification: Project Management Professional. PMP©


01/2008 ? 02/2008
Nortel Training Centre, Maidenhead, London
CS2k - Wireline Succession Bootcamp
Certification: CVoIP MG 15K Operations, Maintenance and Configuration

Position

Position

Kompetenzen

Kompetenzen

Top-Skills

Telecommunication IT-Operations System Integration Research&Development VoIP SIP-Protocol Administration von Linux Servern french fluent italien fluent English fluent Operation and Maintenance Center SAP Portfolio and Project Management CI/CD GitLab Java Linux Kubernetes Docker VMware vSphere KVM

HONORS AND AWARDS on request

Einsatzorte

Einsatzorte

Bern (+50km) Zürich (+50km) Basel (+50km) Geneva (+50km) Lausanne (+50km)
Schweiz
möglich

Projekte

Projekte

7 Jahre
2019-04 - heute

Worked on the performance reports generation

PMP, Integration Specialist/Designer III Java Python Shell
PMP, Integration Specialist/Designer III
linux VMware vSphere Kubernetes VoIP Ribbon communication SBC Softswitch Docker
Java Python Shell
Swisscom
Bern
5 Jahre 5 Monate
2012-01 - 2017-05

Supported Presales for new projects RFQ and RFPs

Project & Service Account manager / Operation and Managed Servic
Project & Service Account manager / Operation and Managed Servic
  • Assumed Project Manager Role by building Scope of Work documents, Project plans and Responsibility
    Matrix, deploying new equipment, expansions, and Services’ projects for several Telco customers.
  • As a Customer Service Account Manager, assured the first escalation path to customers for tickets and
  • cases related to network faults, Emergencies and Repair and Return/Replace of FRUs.
  • Ensured the C20 software updates, upgrades, troubleshooting and implementation.
  • Ensured parts or all of the Installation, commissioning, Integration and acceptance in several projects.
Emirates Integrated telecom (du) & Etisalat UAE - STC SaudiArabia - Umniah Jordan - Omantel Oman
3 Jahre 7 Monate
2008-07 - 2012-01

Defined Processes and procedure

Managed Services Team Leader/ Onsite Customer Support/ Customer
Managed Services Team Leader/ Onsite Customer Support/ Customer
  • Led an 11 persons Team to Operate CS2k switch. Assured Provisioning, Alarms monitoring, Routine
    maintenance and Operations
  • Interfaced with Customer for all kind of technical requirements and service delivery.
  • Defined Processes and procedure for interaction with customer and reporting.
  • Arranged Team Tasks according to requirement and members’ expertise and SLAs.
Emirates Integrated telecommunication company (du)
2 Jahre 4 Monate
2006-04 - 2008-07

Assured the Repair&Return process

Technical Support Leader
Technical Support Leader
  • Provided CS2k, DMS-100, DMS-10 and ATM level1 & level2 support.
  • Ensured Cases are solved according to pre-defined SLAs
  • Assured the Repair&Return process, in collaboration with Support, until delivery on planned time.
  • Provided a substantial help for the closure of 10 years project by closing most of the Acceptance suspended issues using low cost solutions

.

Tunisie Télécom & Maroc Télécom
4 Jahre
2002-04 - 2006-03

Ensured Commissioning

Technical Support Prime
Technical Support Prime
  • Ensured Commissioning, integration and acceptances of BSS equipment (BTS, BSC, TC, MFS)
  • Configured the OMC and on the Cisco-Routers for the supervision of the GSM network.
  • Performed site surveys and engineering and generated engineering reports for Installation teams
Tunisie Télécom & Tunisiana - Dhiraagu, Maldives - GlobalCOm Nigeria - mCell Mozambique
2 Jahre 5 Monate
1999-09 - 2002-01

Managed installation teams for deploying DMS Switches

Implementation Engineer - Technical Support Engineer
Implementation Engineer - Technical Support Engineer
  • Managed installation teams for deploying DMS Switches for Fix and GSM core networks
  • Completed Integration and acceptance with customers with no delays in schedules
  • Ensured Live networks expansion with no disruptions and no impact on the traffic
  • Arranged site surveys, site preparation, network design and equipment layout preparations in preparation of fresh installations.
Tun.Télécom ? Tel. Egypt - Telecell Burundi & BurkinaFaso - Mattel Mauritania - ComStar Ivory Coast

Aus- und Weiterbildung

Aus- und Weiterbildung

07/1999

Diploma of Engineer in Electronics (1999)

Speciality : Electronics et communication


1994 ? 1999

Engineering Preparation studies IPEIN (Institue Préparatoire des Etudes d?Ingénieurs de Nabeul)
Engineering Studies at ENIT (Ecole Nationale d?Ingénieurs de Tunis)
Speciality : Electrical Engineering - Option : Electronics and Communication

PROFESSIONAL TRAININGS / CERTIFICATIONS
07/2018

Online Virtual training - Prague Ribbon SBC Training - SBC Core Support Certification Training


05/2017

Project Management Training
Certification
PMI Training
Certification: Project Management Professional. PMP©


01/2008 ? 02/2008
Nortel Training Centre, Maidenhead, London
CS2k - Wireline Succession Bootcamp
Certification: CVoIP MG 15K Operations, Maintenance and Configuration

Position

Position

Kompetenzen

Kompetenzen

Top-Skills

Telecommunication IT-Operations System Integration Research&Development VoIP SIP-Protocol Administration von Linux Servern french fluent italien fluent English fluent Operation and Maintenance Center SAP Portfolio and Project Management CI/CD GitLab Java Linux Kubernetes Docker VMware vSphere KVM

HONORS AND AWARDS on request

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