Innovations, POCs, NowAssist, GenAi for ITSM, IRM and HRSD solutions

Tasks:

• NowAssist Implementation for ITSM for Requester and Fulfiller personas
• Now Assist ITSM implementation for streamlining service requests, incident and problem resolutions with features like predictive intelligence, natural language understanding, and AIgenerated summaries
• HRSD Case summarization using Now Assist & GenAi capabilities
• Case/Incident resolution leveraging Knowledge articles and historical data
• Accelerated assessment reviews by vendor manager in TPRM scenario

Solutions, Timelines, Commercials, quality, and strategy perspective
Role: Pursuit Leader & PreSales Architect

Tasks:

• Worked on pursuit leader for 20+ deals/pursuits/RFx of different sized and industries
• Be the overall owner for the sales engagements from Solutions, Timelines, Commercials, quality, and strategy perspective.
• Prepare and manage MSAs, SOWs, CRs
• Leverage internal innovations and prepare the GTM strategy for upselling those at different industries and markets
• SN footprint increase, Strategy, and roadmap preparation adhering to overall organization?s strategy.
• Assisting customers with vendor selections for IRM/TPRM solution enablement
• Assiting cross functional teams in selling ServiceNow IRM solutions such as BCM, Ops.Resiliency etc.

Designing and evaluating GRC programs
Place of Work: DACH region
Role: Enterprize Architect / SME
Customer: Pharma major and manfacturing major

Tasks:

• Designing and evaluating GRC programs, performing current state assessments, and developing future state designs
• Assisting clients with GRC process re-engineering and enhancements to existing tools
• IRM platform implementation across the Software Development Lifecycle
• ARCHER to SN migration for IRM and TPRM scope
• Integrations consolidation and harmonization
• SN IRM Solutions implementation from Cyber Security and Information Security standpoint

Sales and implementation of Legal Service Delivery
Place of Work: Hesse region
Role: Engagement Manager
Customer: Pharma major

Tasks:

• Manage efficient ?Engagement economics?
• Sales and implementation of Legal Service Delivery custom implementation
• GBS/ESM Implementation of Legal Service delivery solution and roll-out
• Accountable for the Scope, Timelines, Resources, budget, margin, and delivery quality
• Solution lead and governance for LSD and HRSD Implementations
• Consolidation of Portals and bring different business functions to ESC portal.
• Avail accelerated Service delivery using Configurable workspaces
• POC for HRSD case summarization and next steps using SN HRSD NowAssist capabilities

Process design, High level solution design, Overall business and technical architecture
Role: HRSD Implementation lead

Tasks:

• SN<>SF integration for HR Profile data
• Process design, High level solution design, Overall business and technical architecture for the implementation of services under HRSD COEs: HR WF Admin, HRIT Operations, HR Payroll
• Establishing overlapping functionality connections between HR, Legal, Finance department, building necessary taxonomy and digitization and automation of services amongst them to make sure there are no loose ends in business architecture

Align with platform teams
Role: ServiceNow Business Development Manager
Customer: Multiple

Tasks:

• Regular call cadence with account leads and account teams to evaluate customer needs and make initiative-taking solution proposals.
• Align with platform teams understand the platform optimization needs and provide recommendations
• Understand client?s business functions and ensure SN subscriptions are utilized affectively after thorough analysis of utilized/under-utilized functionalities
• Collaborate with cross functional teams and develop additional layer of apps/products and accelerators for different scenarios (Ex: LKSG/DORA/NIS 2 regulatory acts)

Assessment to evaluate custom VS leveraging SN Apps plus customization to achieve project objectives
Place of Work: Bavaria region
Role: ServiceNow Solution Architect
Customer: Auto Major

Tasks:

• Assessment to evaluate custom VS leveraging SN Apps plus customization to achieve project objectives and provide recommendation report.
• Authorization concept design for the custom application building
• Data modelling for the custom app development
• Integration architecture with non-ServiceNow systems and ServiceNow Integration architecture with non-ServiceNow systems and ServiceNow

ServiceNow HRSD implementation
Place of Work: NRW region
Role: ServiceNow Advisory Consultant
Customer: Biggest elevators company

Tasks:

• ServiceNow HRSD implementation, with a catalog in place
• HRSD Onboarding process implementation
• HRSD Global business & solution architecture roll-out design and development
• Analyse the current business and technology environments to detect deficiencies and recommends ServiceNow solutions for the improved uses of information technology
• Operational Business process implementation in integration with different SAP modules in scope
• Data mapping, Data model design, Harmonization, and standardization
• Multiple country roll-out planning and preparation from technical perspective.
• Customizations considering the custom table limitations against the subscription obtained
• Builds business case for other teams in the organization to utilize the platform for additional. features
• Partners with applications and technology teams. Participates in team meetings, provided

Design authorization and data segregation concepts
Place of Work: Waldorf
Role: ServiceNow Solution Architect
Customer: Technology Company

Tasks:

• Be part of one of the biggest harmonization programs and contribute towards standardization and harmonization of ServiceNow solutions
• Custom application design and development using ServiceNow app engine and integration hub
• Design authorization and data segregation concepts pertaining to the program.
• Be part of the architectural group and represent the team for different responsibilities set by the program
• Responsible for overall technical delivery of the project and co-ordinate with different streams in the project
• Responsible for data architecture and modelling
• Responsible for cross functional impact and evaluate and provide recommendations post impact assessments
• Responsible to create technical risk assessments and prepare and plan mitigation plans.
• Responsible to prepare and plan Program Increments and roadmaps pertaining to the domain holding responsibility

customer engagements and internal product development
Role: ServiceNow Advisory Consultant
Customer: Multiple

Tasks:

• Participate in Pre-sales activities and active involvements in RFP life cycles and large pursuits.
• Work as a ServiceNow Advisory consultant for customer engagements and internal product development
• Acting as technical SME during entire sales cycle
• Along with Sales team, exploring clients/Prospects to qualify opportunities.
• Demo solutions, position DXC portfolio at customer places
• Defining and aligning the customer RoadMap with Now platform implementations
• Involve in large transformation project deals and contribute now platform solution definition.
• Defining the end-to-end architecture and integrations with now platform and its suites for larger deals
• Defining cost effective solutions for customers with different geographical resource capabilities
• Assist in developing new ServiceNow solutions, including proof of concepts, wire frames

Further projects gladly on request