• Technical Lead for AI adoption across ERP CDX Public Cloud Delivery teams, designing and deploying AI use cases that improve cloud operations performance and scalability
• Advised the central AIOps team on AI/ ML strategies, infrastructure optimization, and risk mitigation
• Developed an AI-powered Joule chatbot to automate RCA-related FAQs and server monitoring, reducing support response time
• Built internal tools such as a DC latency analyzer for new customer placement and an automated root-cause detection tool for server downtime
• Leading a development team for driving Ansible-based security automation and AI-driven operational tools development to improve efficiency and reduce manual intervention
• Migrated OS, DB, and Web Dispatcher checks from BladeLogic to Ansible, ensuring SGS compliance, cutting licensing costs, and optimizing infrastructure performance

Key Achievements:

• Led PAN-Asian EMEA SAP community initiatives
• Enabled No-Ops at OS level, optimizing operational efficiency

• Hands-on experience in Threat Modelling, TAM diagrams, Product Security Standards, Software Dev & Ops Lifecycle, Security Response, 5 W?s of DPP, Web Security
• Learned Design-led innovations, Soft skills, Secure Architectures, Security Mindset, Cloud Security, Cryptography, DevSecOps, IAM

• Integrated services into existing ops tool to automate the deployment of applications (HEC, s4/ HANA cloud, C4C, etc.) on IaaS cloud providers Azure, ACS, AWS and GCP
• Gained in-depth understanding of cloud infrastructure and networking

• Developed a self-learning NLP chatbot for customer issue routing and corporate document search, improving customer service efficiency

• Detected conflict topics in the Wikipedia articles using ML algorithms and data visualization
• Article data extraction, Fine-grained algorithm implementation, Visualization