SUMMARY
- Experienced professional with a strong foundation in SQL, Python and Tableau, complemented by 10 years of expertise in project management and stakeholder engagement. Proven ability to translate complex data into actionable insights, streamline workflows, and deliver measurable business outcomes. Seeking to leverage datadriven decision-making to optimize processes and enhance organizational growth.
SOFT SKILLS
- Critical Thinking
- Project Management
- Attention to detail
- Time Management
- Growth Mindset
- Collaboration
TECHNICAL SKILLS
Data Analysis & Visualization:
- Tableau
- Google Colab
- Jupyter Notebook
- Advanced Excel & Spreadsheets
Project Management:
Other Tools:
PROFESSIONAL EXPERIENCE
08/2015 - 01/2016:
Role: Customer Support Executive
Customer: Concentrix - Bengaluru, India
Tasks:
- Resolved 15+ customer queries daily by analyzing order-related issues, identifying patterns in complaints, and recommending process improvements to enhance customer satisfaction.
11/2005 - 04/2013:
Role: Project Team Lead
Customer: Robert Bosch - Bengaluru, India
Tasks:
- Analyzed client needs and deadlines to develop efficient workflows, improving project delivery time by 10%.
- Managed stakeholder communication as the Single Point of Contact (SPOC), led a team of 5 in task delegation, project planning, and timeline adherence.
- Collaborated with global clients contributing to a 10% business growth.
- Conducted team SWOT analysis and trained 25 team members, gathered and analysed 70% of stakeholder requirements for TransCare tool development, enhancing cross-functional collaboration.
04/2004 - 11/2005:
Role: Customer Support Executive
Customer: Gokula Metropolis - Bengaluru, India
Tasks:
- Generated (min 50) patients reports by coordinating with Lab technicians.
- Generated Invoices for the Lab tests using ERP software (min 50 invoices / day).
ACCOMPLISHMENTS
- Datacamp certifications
- Associate Data Analyst in SQL
- Data ?Analyst ?in Python