Developer and Consultant for Enterprise Service Management Solutions BMC AR Remedy, BMC ITSM and SRM, ServiceNow.
Aktualisiert am 24.01.2024
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 03.12.2023
Verfügbar zu: 100%
davon vor Ort: 10%
BMC AR System Administration and Development
BMC ITSM 6.x - 20.x Developemtn und Consulting
ServiceNow Development & Consulting
ServiceNow Administration
ServiceNow Platform Automation
ServiceNow "on Premise" Platform Setup
ServiceNow Domain Separation
SOAP & REST Interfaces
Pentaho Data Integration
HTML & PHP
CSS
MS SQL Server 2013 - 2019
MySQL
MariaDB
ITIL V3 IT Service Management
SAFe 4.0 AGILE DevOps
Project Management
Arbeitserfahrungen im Ausland: Belgien
Brasilien
Schweiz
Portugal
Russland
German (Standard)
native Speaker
German (Swiss)
understand & Basics
English
fluent
Portuguese (Brazil)
fluent
Russian
native Speaker

Einsatzorte

Deutschland, Schweiz
möglich

Projekte

5 Jahre 9 Monate
2018-05 - heute

ITSM Development

ITSM Developer & Consultant BMC Remedy und ServiceNow
ITSM Developer & Consultant BMC Remedy und ServiceNow
Swisscom (Schweiz) AG
Bern, Switzerland
5 Jahre 4 Monate
2013-01 - 2018-04

ICT Senior Consultation

ICT Senior Consultant BSM, BMC ARS & ITSM, ServiceNow
ICT Senior Consultant BSM, BMC ARS & ITSM, ServiceNow
Swisscom (Schweiz) AG
Bern, Switzerland
1 Jahr 3 Monate
2012-10 - 2013-12

Software Consultation

Senior Software Consultant & Developer BMC ARS & ITSM
Senior Software Consultant & Developer BMC ARS & ITSM
Swisscom IT Services AG
Bern, Switzerland
5 Jahre
2007-06 - 2012-05

BMC ITSM Administration

BMC ITSM Administrator & Manager IT ServiceDesk & Onsite Support
BMC ITSM Administrator & Manager IT ServiceDesk & Onsite Support
Umicore AG & Co. KG
Hanau, Germany
5 Jahre 3 Monate
2003-03 - 2008-05

Onsite Support

Coordinator
Coordinator
BASF AG, Alstom, Umicore AG & Co. KG
Mannheim, Germany
5 Jahre 8 Monate
1997-07 - 2003-02

Technology & Networks

Manager
Manager
HS Computer GbR
Ludwigshafen am Rhein, Germany

Aus- und Weiterbildung

1994 - 1997
Business Training
Trainee
Stinnes AG and professional School Ludwigshafen am Rhein, Germany


1987 - 1992
Study of Computer Science
Student
Technical University Riga, Riga, Latvia (back then USSR)

Kompetenzen

Top-Skills

BMC AR System Administration and Development BMC ITSM 6.x - 20.x Developemtn und Consulting ServiceNow Development & Consulting ServiceNow Administration ServiceNow Platform Automation ServiceNow "on Premise" Platform Setup ServiceNow Domain Separation SOAP & REST Interfaces Pentaho Data Integration HTML & PHP CSS MS SQL Server 2013 - 2019 MySQL MariaDB ITIL V3 IT Service Management SAFe 4.0 AGILE DevOps Project Management Arbeitserfahrungen im Ausland: Belgien Brasilien Schweiz Portugal Russland

Produkte / Standards / Erfahrungen / Methoden

TECHNICAL SKILLS

Over the years I have acquired a lot of knowledge and gained experience in the international enterprise environments. This includes full knowledge of the BMC Service Management solution and ServiceNow expertise. Design and operation of the ServiceNow on-premise platforms is one of my rare skills.

  • BMC AR Remedy Server 6.x ? 20.x Configuration & Operation (BMC Training and Certificate)
  • BMC AR Remedy Server Custom Applications
  • BMC ITSM 7.x ? 20.x Debugging & Customizing
  • BMC Certified Professional: IT Service Management (BMC Training and Certificate)
  • BMC Service Request Management: Administering and Configuring (BMC Training and Certificate)
  • BMC SMART IT 20.x Configuration & Customizing
  • ServiceNow Administrator (ServiceNow Training and Certificate)
  • ServiceNow ?on premise? Platform Design & Configuration
  • ServiceNow Scripting (ServiceNow Training and Certificate)
  • ServiceNow Platform Orchestration and Automation
  • ServiceNow Implementation Bootkamp (ServiceNow Training and Certificate)
  • ServiceNow Domain Separation (ServiceNow Training and Certificate)
  • SOAP & REST Interfaces (inbound and outbound)
  • Java Script Development & Debugging
  • HTML, CSS & PHP


OS & MIDDLEWARE SKILLS

  • Linux (RHEL, Debian, CentOS) Administration & Scripting
  • Microsoft Windows Server NT ? 2019
  • Microsoft Active Directory Configuration and Operation
  • Microsoft SQL Server 2008-2019 Development
  • Microsoft MCP/MCSA (Self-learning & Certificate)
  • MySQL & Maria DB
  • Maria DB MaxScale Configuration & Operation
  • Pentaho Data Integration Development
  • Jenkins Orchestration and Automation
  • Oracle Solaris Foundation (Training and Certificate)


FRAMEWORKS & SOCIAL

I learned and have been used the best practice Service Management Frameworks in Consulting and Development phases. The classic Waterfall Project Management is well known by me too. My social and professional behavior is highly valued by Colleagues and Customers.

  • ITIL V2 & V3 IT Service Management
  • SAFe 4.0 DevOps
  • Prince2 Project Management
  • Innovative ?thinking out of the box?
  • Team player
  • Personnel & Budget responsibility
  • Leadership skills (various trainings)
  • Work experience abroad in: Belgium, Brazil, Portugal, Russia, Spain, Switzerland

Branchen

  • IT Support
  • Chemie und Edelmetallchemie
  • Mobilfunk und Internet
  • IT Service Provider

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Im Bereich Freelancing
Im Bereich Arbeitnehmerüberlassung / Personalvermittlung

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