TECHNICAL SKILLS

Over the years I have acquired a lot of knowledge and gained experience in the international enterprise environments. This includes full knowledge of the BMC Service Management solution and ServiceNow expertise. Design and operation of the ServiceNow on-premise platforms is one of my rare skills.

• BMC AR Remedy Server 6.x ? 20.x Configuration & Operation (BMC Training and Certificate)
• BMC AR Remedy Server Custom Applications
• BMC ITSM 7.x ? 20.x Debugging & Customizing
• BMC Certified Professional: IT Service Management (BMC Training and Certificate)
• BMC Service Request Management: Administering and Configuring (BMC Training and Certificate)
• BMC SMART IT 20.x Configuration & Customizing
• ServiceNow Administrator (ServiceNow Training and Certificate)
• ServiceNow ?on premise? Platform Design & Configuration
• ServiceNow Scripting (ServiceNow Training and Certificate)
• ServiceNow Platform Orchestration and Automation
• ServiceNow Implementation Bootkamp (ServiceNow Training and Certificate)
• ServiceNow Domain Separation (ServiceNow Training and Certificate)
• SOAP & REST Interfaces (inbound and outbound)
• Java Script Development & Debugging
• HTML, CSS & PHP

OS & MIDDLEWARE SKILLS

• Linux (RHEL, Debian, CentOS) Administration & Scripting
• Microsoft Windows Server NT ? 2019
• Microsoft Active Directory Configuration and Operation
• Microsoft SQL Server 2008-2019 Development
• Microsoft MCP/MCSA (Self-learning & Certificate)
• MySQL & Maria DB
• Maria DB MaxScale Configuration & Operation
• Pentaho Data Integration Development
• Jenkins Orchestration and Automation
• Oracle Solaris Foundation (Training and Certificate)

FRAMEWORKS & SOCIAL

I learned and have been used the best practice Service Management Frameworks in Consulting and Development phases. The classic Waterfall Project Management is well known by me too. My social and professional behavior is highly valued by Colleagues and Customers.

• ITIL V2 & V3 IT Service Management
• SAFe 4.0 DevOps
• Prince2 Project Management
• Innovative ?thinking out of the box?
• Team player
• Personnel & Budget responsibility
• Leadership skills (various trainings)
• Work experience abroad in: Belgium, Brazil, Portugal, Russia, Spain, Switzerland