Passionate about IT Operations and Project Management, used to work with offshore teams in remote locations including offshore vendors
Aktualisiert am 10.07.2024
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 14.07.2024
Verfügbar zu: 100%
davon vor Ort: 100%
Service-Management
IT-Betrieb
ITIL
Goal Directed Project Management
Change Request Management
Delivery Management
Lieferantenmanagement

Einsatzorte

Einsatzorte

Munich (+200km)
Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

2023 - 2023: IT Procurement strategy, single sourcing


Role: Interim Head of Workplace, Global IT Operations

Customer: NKT Cables Group (Freelance)


Tasks:

  • Interim Head of Workplace, Global IT Operations
  • 5000+ users globally.
  • Managing three team leads and Support team of 20+ people
  • ISO 27001 Certification journey
  • IT Procurement strategy, single sourcing
  • Journey to cloud (Azure, O365, VMWare)
  • Backup (BaaS) and Disaster recovery strategy
  • Global network refresh & SD-WAN strategy (Cisco)
  • ITSM & ITIL optimisation migration from Topdesk to SD+
  • Business continuity planning
  • Windows 11 roll-out strategy
  • Operational Technology (OT)
  • Cyber Security strategy
  • EPM, PIM and IAM strategy


Skills:

IT Service Management (ITSM), Topdesk, SD+, SLA, ITIL 3 & 4, Process Optimization & Implementation


2023 - 2023: Service Delivery Management / Application Management - DMS


Role: Service Delivery Manager

Customer: Tryg Forsikring (Freelance)


Tasks:

  • Interim Service Delivery / Application Manager in the Document area.
  • Close collaboration with Document Solutions project and AM teams.
  • NCS ART management, BID DEV and IT OPS across Nordics
  • Commissioning of new applications and services
  • Activities related to an infrastructure/performance review
  • Response time measurements, analyses, with coordination and PL support.


Skills:

ITSM | Project Management | Service Delivery Management (SDM) | ITIL 4 | Agile Project Management| DMS | Vendor Management | Application Management | ServiceNow


2022 - 2022: Service Delivery and Service Transition


Role: Service Delivery Manager

Customer: Nuuday (TDC Group) - Freelance


Tasks:

Service Delivery and Service Transition in regards to the split of TDC Group into TDC NET and Nuuday.

  • On Nuuday site responsible to process creation and process optimisation
  • Onboarding and commissioning of new applications and services
  • Business requirement understanding
  • Translate the agreed terms in the vendor contracts
  • Alignment of SLA and OLA
  • Assisted in the process regarding ITIL and ITSM
  • Used Jira for project management tasks


Skills:

IT Service Management (ITSM), ServiceNow, HPSM, Change Management, Knowledge Base, SLA, ITIL 3 & 4, Process Optimization & Implementation


2022 - 2022: Global IT Operations and Support


Role: Head of IT Operations & Support

Customer: Semco Maritime (Freelance)


Tasks:

  • Global IT Operations and Support of 1800+ users at 13 locations
  • IT Operations and Support team of 25 people
  • ISO 27001 Certification journey
  • IT Procurement strategy, single sourcing
  • Journey to cloud (Azure, O365, VMWare)
  • Backup (BaaS) and Disaster recovery strategy
  • Global network refresh & SD-WAN strategy (Cisco)
  • ITSM & ITIL optimisation using Topdesk
  • Change Management
  • Business continuity planning
  • Software license consolidation and optimisation
  • Operational Technology (OT)
  • Cyber Security strategy
  • EPM strategy


Skills:

IT Service Management (ITSM), Topdesk, Change Management, Knowledge Base, SLA, ITIL 3 & 4, Process Optimization & Implementation


2021 - 2022: Review of the ITIL and ITSM process


Role: IT Project Manager

Customer: KMD (Freelance)


Tasks:

  • Review of the ITIL and ITSM process in order for the steering committee to make a decision regarding the daytime service desk provider, or to choose a new solution.
  • Evaluating current outsourced service desk providers


Skills:

IT Service Management (ITSM), ServiceNow, Change Management, Knowledge Base, SLA, ITIL 3 & 4, Process Optimization & Implementation


2021 - 2021: Creating ITIL and ITSM Manual


Role: ITIL Consultant

Customer: P27 Nordic Payments (Freelance)


Tasks:

  • Creating ITIL and ITSM Manual for all aspects of ITIL, including handling and dealing with 3rd party vendors who interfaces.


Skills:

IT Service Management (ITSM), Cherwell, Change Management, Knowledge Base, SLA, ITIL 3 & 4, Process Optimization & Implementation


2021 - 2021: Cherwell Service Management


Role: Change Manager

Customer: Lundbeck (Freelance)


Tasks:

  • Cherwell Service Management (ITSM)
    • Pharma GxP and non-GxP IT changes.
  • Outsourcing of Change Management from HQ to Poland
    • Handover from current Change Managers and preparation for handover to outsourcing partner in Poland.
    • Description and update of processes and work instructions to ensure successful handover


Skills:

IT Service Management (ITSM), Cherwell, Change Management, Knowledge Base, SLA, ITIL 3 & 4, Process Optimization & Implementation


2021 - 2021: IT Service Management


Role: Interim IT Service Manager & Team Lead

Customer: The Danish National Bank (Nationalbanken) (Freelance)


Tasks:

  • IT Service Manager and team lead for the local onsite
  • service desk team in Copenhagen, supporting 450+ users
  • The consultants? primary responsibilities were:
    • Day to day incident management, using ServiceNow.
    • Daily follow up on backlog, new incidents and SLA commitments.
    • Focal point for the outsourcing partners.


Skills:

IT Service Management (ITSM), Cherwell, Change Management, Knowledge Base, SLA, ITIL 3 & 4, Process Optimization & Implementation


2020 - 2021: Implementation and business adoption of ServiceNow


Role: Interim IT Service Desk Manager, IT Project Manager

Customer: PwC (Freelance)


Tasks:

  • Implementation and business adoption of ServiceNow
  • Migration from IBM Lotus Notes
  • Workplace (IT) services and support of 2700+ users, counting 13+ office locations


Skills:

IT Service Management (ITSM), ServiceNow, Incident Management, Kanban, Scrum, SLA, ITIL 3 & 4, Process Optimization & Implementation


2018 - 2020: Integration and change management project


Role: IT Service Manager, IT Project Manager

Customer: Total (Freelance)


Tasks:

  • Integration and change management project from Maersk Oil to Total ? Migration campaign of data and applications
  • Upgrade campaign from Maersk Oil computers to Total computers (Win 7)
  • Windows 10 replace roll-out project Win 7 -> Win 10 1809
  • Upgrade of video conference and audio solutions, including integration to Teams Live Event, at both locations in Denmark
  • Workplace (IT) services and support of 500+ users locally and remote, including data center operations and procurement services.
  • Managing a team of 14 in Total Country Services (TCS IT) servicing the branches of Total in Denmark, from the regional HQ of Total in Copenhagen, Denmark, which covers operations in Scandinavia including offshore North Sea (UK, Netherlands, Denmark and Norway) and Russia.


Skills:

ServiceNow, IT Service Management (ITSM), Incident Management, ITIL 3 + 4, 1st Level Support, 2nd Level Support, 3rd Level Support, SLA, Scrum, Change Management, Customer Service Management, Process Optimization, Identity Access Management (IAM) & Service Delivery Management (SDM)


2013 - 2018: HQ relocation project


Role: Teamlead, Incident and Project Manager

Customer: A.P. Møller ? Mærsk (Freelance)


Tasks:

  • HQ relocation project in Copenhagen, affecting 700+ people including change management.
  • Complete infrastructure move including installation of new office infrastructure and collaboration solutions at the new HQ location.
  • Successful setup of remote locations as extended HQ sites, in Qatar (onsite), and new territories e.g. Iran, Irak (on-site) and Kenya.
  • Complete upgrade of our training and conference facilities at extended site in Copenhagen.
  • Completed global standardisation and implementation of all meeting rooms, including collaboration guides.
  • Completed global standardisation and implementation of Emergency Response Rooms (ERR)
  • Day to day operations of the global HQ in Copenhagen, Denmark - including various locations in the Copenhagen area.
  • Remote operations and on-call support of locations covering Qatar, Iraq(Kurdistan), Iran, Algeria, Angola and Kenya.
  • Team lead of IT proximity team of Total E&P Copenhagen branch.


Skills:

Incident Management, IT Service Management (ITSM), ServiceNow, ITIL, Configuration Management Database (CMDB), SLA, Kanban, Scrum, Change Management, Implementation & Process Optimization


2012 - 2013: Project management of sales team and client development


Role: Project Manager

Customer: AppHead Agency


Tasks:

Project management of sales team and client development. Scrum Master and Project management of graphics and software development experts.

  • The consultant's actions/responsibilities were:
    • Project management of Android and iOS development projects
    • Coordination of external graphics design partners
    • Project management using Scrum and Kanban
  • The consultant's actions/responsibilities were:
    • Coordination of sales team
    • Responsible for client relationships
    • Project management of client strategies
    • Project management using Scrum, Agile methods and Kanban.


Skills:

Project Management, Agile methods, Kanban and Scrum


2012 - 2012: Project management of sales team and client development


Role: Project Manager

Customer: Jysk Fynske Medier


Tasks:

  • Coordination of sales team
  • Responsible for client relationships
  • Project management of client strategies
  • Project management using Scrum, Agile methods and Kanban.


Skills:

Project Management, Agile methods, Kanban and Scrum


2010 - 2011: Project management of software development for mobile platforms


Role: Project Manager

Customer: Urgency ApS


Tasks:

  • Project management of software development
  • Responsible for sales team
  • Project management of client strategies
  • Project management using Scrum, Agile methods and Kanban.


Skills:

Project Management, Agile methods, Kanban and Scrum


2006 - 2009: Business administration and Project management of resource allocation, during study


Role: Project Management, Business Administration

Customer: Decaro ApS


Tasks:

  • Project management of software development
  • Responsible for sales team
  • Project management of client strategies
  • Project management using Scrum, Agile methods and Kanban.


Skills:

Project Management, Agile methods, Kanban and Scrum


more Projects on request

Aus- und Weiterbildung

Aus- und Weiterbildung

2004 - 2007

Business Administration Specialist Diploma, Selandia Business School


2020

  • ServiceNow Foundation, ServiceNow
  • ITIL 4, Business Now


2021

Scrum Master, VMEdu Inc.

Kompetenzen

Kompetenzen

Top-Skills

Service-Management IT-Betrieb ITIL Goal Directed Project Management Change Request Management Delivery Management Lieferantenmanagement

Produkte / Standards / Erfahrungen / Methoden

Profile:

  • Passionate about IT Operations and Project Management, used to work with international teams in remote locations including offshore partners and vendors, both as IT Operations Manager, Service Delivery Manager and IT Project Manager.
  • My focus is on high quality IT services, and I?m highly skilled in coordination between the technical requirements and the business unit to ensure project delivery, with experience from banking, insurance, consulting, energy and pharma.
  • Currently I?m Head of Workplace at NKT Cables Group and last year I managed global IT operations & support at Semco Maritime including Project Management.
  • Furthermore I?ve had roles as Service Delivery Manager, IT Project Manager and ITSM/ITIL Consultant.
  • I have managed complex infrastructure projects at various international clients, e.g., commissioning and decommissioning of network and security components, and additionally move of local data centers to outsourcing partners and coordinating the setup of disaster recovery sites.
  • Additionally I?m certified ITIL 4 and Scrum Master.


Recent projects:

  • ISO 27001 / ISO20000 certification journey
  • Journey to cloud (Azure, O365, VMWare, Windows 365)
  • Upgrade of global network infrastructure, based on security assessment.
  • HQ relocation project in Copenhagen, affecting 700+ people
    • Infrastructure move including installation of new office infrastructure and collaboration solutions
    • Data center move from HQ to local outsourcing partner
  • Coordination of remote location setup as extended HQ sites, in Qatar (on-site), and new territories e.g., Iran, Iraq (on-site) and Kenya
  • Data center move from outsourcing partner to HQ in France.


Competences

  • ServiceNow (Certified)
  • ITIL 3-4 (Certified 4)
  • IT Service Management (ITSM)
  • Incident Management
  • SLA
  • Identity Access Management (IAM)
  • Stakeholder Management
  • Vendor Management
  • Kanban
  • Agile methods
  • AD + Azure
  • Infrastucture
  • Scrum (Certified April 2021)
  • Teamlead
  • Coordination
  • Asset Management
  • Service Desk
  • Remote Support
  • Data Center
  • IT Services
  • Network (LAN, WAN, 4G)

Einsatzorte

Einsatzorte

Munich (+200km)
Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

2023 - 2023: IT Procurement strategy, single sourcing


Role: Interim Head of Workplace, Global IT Operations

Customer: NKT Cables Group (Freelance)


Tasks:

  • Interim Head of Workplace, Global IT Operations
  • 5000+ users globally.
  • Managing three team leads and Support team of 20+ people
  • ISO 27001 Certification journey
  • IT Procurement strategy, single sourcing
  • Journey to cloud (Azure, O365, VMWare)
  • Backup (BaaS) and Disaster recovery strategy
  • Global network refresh & SD-WAN strategy (Cisco)
  • ITSM & ITIL optimisation migration from Topdesk to SD+
  • Business continuity planning
  • Windows 11 roll-out strategy
  • Operational Technology (OT)
  • Cyber Security strategy
  • EPM, PIM and IAM strategy


Skills:

IT Service Management (ITSM), Topdesk, SD+, SLA, ITIL 3 & 4, Process Optimization & Implementation


2023 - 2023: Service Delivery Management / Application Management - DMS


Role: Service Delivery Manager

Customer: Tryg Forsikring (Freelance)


Tasks:

  • Interim Service Delivery / Application Manager in the Document area.
  • Close collaboration with Document Solutions project and AM teams.
  • NCS ART management, BID DEV and IT OPS across Nordics
  • Commissioning of new applications and services
  • Activities related to an infrastructure/performance review
  • Response time measurements, analyses, with coordination and PL support.


Skills:

ITSM | Project Management | Service Delivery Management (SDM) | ITIL 4 | Agile Project Management| DMS | Vendor Management | Application Management | ServiceNow


2022 - 2022: Service Delivery and Service Transition


Role: Service Delivery Manager

Customer: Nuuday (TDC Group) - Freelance


Tasks:

Service Delivery and Service Transition in regards to the split of TDC Group into TDC NET and Nuuday.

  • On Nuuday site responsible to process creation and process optimisation
  • Onboarding and commissioning of new applications and services
  • Business requirement understanding
  • Translate the agreed terms in the vendor contracts
  • Alignment of SLA and OLA
  • Assisted in the process regarding ITIL and ITSM
  • Used Jira for project management tasks


Skills:

IT Service Management (ITSM), ServiceNow, HPSM, Change Management, Knowledge Base, SLA, ITIL 3 & 4, Process Optimization & Implementation


2022 - 2022: Global IT Operations and Support


Role: Head of IT Operations & Support

Customer: Semco Maritime (Freelance)


Tasks:

  • Global IT Operations and Support of 1800+ users at 13 locations
  • IT Operations and Support team of 25 people
  • ISO 27001 Certification journey
  • IT Procurement strategy, single sourcing
  • Journey to cloud (Azure, O365, VMWare)
  • Backup (BaaS) and Disaster recovery strategy
  • Global network refresh & SD-WAN strategy (Cisco)
  • ITSM & ITIL optimisation using Topdesk
  • Change Management
  • Business continuity planning
  • Software license consolidation and optimisation
  • Operational Technology (OT)
  • Cyber Security strategy
  • EPM strategy


Skills:

IT Service Management (ITSM), Topdesk, Change Management, Knowledge Base, SLA, ITIL 3 & 4, Process Optimization & Implementation


2021 - 2022: Review of the ITIL and ITSM process


Role: IT Project Manager

Customer: KMD (Freelance)


Tasks:

  • Review of the ITIL and ITSM process in order for the steering committee to make a decision regarding the daytime service desk provider, or to choose a new solution.
  • Evaluating current outsourced service desk providers


Skills:

IT Service Management (ITSM), ServiceNow, Change Management, Knowledge Base, SLA, ITIL 3 & 4, Process Optimization & Implementation


2021 - 2021: Creating ITIL and ITSM Manual


Role: ITIL Consultant

Customer: P27 Nordic Payments (Freelance)


Tasks:

  • Creating ITIL and ITSM Manual for all aspects of ITIL, including handling and dealing with 3rd party vendors who interfaces.


Skills:

IT Service Management (ITSM), Cherwell, Change Management, Knowledge Base, SLA, ITIL 3 & 4, Process Optimization & Implementation


2021 - 2021: Cherwell Service Management


Role: Change Manager

Customer: Lundbeck (Freelance)


Tasks:

  • Cherwell Service Management (ITSM)
    • Pharma GxP and non-GxP IT changes.
  • Outsourcing of Change Management from HQ to Poland
    • Handover from current Change Managers and preparation for handover to outsourcing partner in Poland.
    • Description and update of processes and work instructions to ensure successful handover


Skills:

IT Service Management (ITSM), Cherwell, Change Management, Knowledge Base, SLA, ITIL 3 & 4, Process Optimization & Implementation


2021 - 2021: IT Service Management


Role: Interim IT Service Manager & Team Lead

Customer: The Danish National Bank (Nationalbanken) (Freelance)


Tasks:

  • IT Service Manager and team lead for the local onsite
  • service desk team in Copenhagen, supporting 450+ users
  • The consultants? primary responsibilities were:
    • Day to day incident management, using ServiceNow.
    • Daily follow up on backlog, new incidents and SLA commitments.
    • Focal point for the outsourcing partners.


Skills:

IT Service Management (ITSM), Cherwell, Change Management, Knowledge Base, SLA, ITIL 3 & 4, Process Optimization & Implementation


2020 - 2021: Implementation and business adoption of ServiceNow


Role: Interim IT Service Desk Manager, IT Project Manager

Customer: PwC (Freelance)


Tasks:

  • Implementation and business adoption of ServiceNow
  • Migration from IBM Lotus Notes
  • Workplace (IT) services and support of 2700+ users, counting 13+ office locations


Skills:

IT Service Management (ITSM), ServiceNow, Incident Management, Kanban, Scrum, SLA, ITIL 3 & 4, Process Optimization & Implementation


2018 - 2020: Integration and change management project


Role: IT Service Manager, IT Project Manager

Customer: Total (Freelance)


Tasks:

  • Integration and change management project from Maersk Oil to Total ? Migration campaign of data and applications
  • Upgrade campaign from Maersk Oil computers to Total computers (Win 7)
  • Windows 10 replace roll-out project Win 7 -> Win 10 1809
  • Upgrade of video conference and audio solutions, including integration to Teams Live Event, at both locations in Denmark
  • Workplace (IT) services and support of 500+ users locally and remote, including data center operations and procurement services.
  • Managing a team of 14 in Total Country Services (TCS IT) servicing the branches of Total in Denmark, from the regional HQ of Total in Copenhagen, Denmark, which covers operations in Scandinavia including offshore North Sea (UK, Netherlands, Denmark and Norway) and Russia.


Skills:

ServiceNow, IT Service Management (ITSM), Incident Management, ITIL 3 + 4, 1st Level Support, 2nd Level Support, 3rd Level Support, SLA, Scrum, Change Management, Customer Service Management, Process Optimization, Identity Access Management (IAM) & Service Delivery Management (SDM)


2013 - 2018: HQ relocation project


Role: Teamlead, Incident and Project Manager

Customer: A.P. Møller ? Mærsk (Freelance)


Tasks:

  • HQ relocation project in Copenhagen, affecting 700+ people including change management.
  • Complete infrastructure move including installation of new office infrastructure and collaboration solutions at the new HQ location.
  • Successful setup of remote locations as extended HQ sites, in Qatar (onsite), and new territories e.g. Iran, Irak (on-site) and Kenya.
  • Complete upgrade of our training and conference facilities at extended site in Copenhagen.
  • Completed global standardisation and implementation of all meeting rooms, including collaboration guides.
  • Completed global standardisation and implementation of Emergency Response Rooms (ERR)
  • Day to day operations of the global HQ in Copenhagen, Denmark - including various locations in the Copenhagen area.
  • Remote operations and on-call support of locations covering Qatar, Iraq(Kurdistan), Iran, Algeria, Angola and Kenya.
  • Team lead of IT proximity team of Total E&P Copenhagen branch.


Skills:

Incident Management, IT Service Management (ITSM), ServiceNow, ITIL, Configuration Management Database (CMDB), SLA, Kanban, Scrum, Change Management, Implementation & Process Optimization


2012 - 2013: Project management of sales team and client development


Role: Project Manager

Customer: AppHead Agency


Tasks:

Project management of sales team and client development. Scrum Master and Project management of graphics and software development experts.

  • The consultant's actions/responsibilities were:
    • Project management of Android and iOS development projects
    • Coordination of external graphics design partners
    • Project management using Scrum and Kanban
  • The consultant's actions/responsibilities were:
    • Coordination of sales team
    • Responsible for client relationships
    • Project management of client strategies
    • Project management using Scrum, Agile methods and Kanban.


Skills:

Project Management, Agile methods, Kanban and Scrum


2012 - 2012: Project management of sales team and client development


Role: Project Manager

Customer: Jysk Fynske Medier


Tasks:

  • Coordination of sales team
  • Responsible for client relationships
  • Project management of client strategies
  • Project management using Scrum, Agile methods and Kanban.


Skills:

Project Management, Agile methods, Kanban and Scrum


2010 - 2011: Project management of software development for mobile platforms


Role: Project Manager

Customer: Urgency ApS


Tasks:

  • Project management of software development
  • Responsible for sales team
  • Project management of client strategies
  • Project management using Scrum, Agile methods and Kanban.


Skills:

Project Management, Agile methods, Kanban and Scrum


2006 - 2009: Business administration and Project management of resource allocation, during study


Role: Project Management, Business Administration

Customer: Decaro ApS


Tasks:

  • Project management of software development
  • Responsible for sales team
  • Project management of client strategies
  • Project management using Scrum, Agile methods and Kanban.


Skills:

Project Management, Agile methods, Kanban and Scrum


more Projects on request

Aus- und Weiterbildung

Aus- und Weiterbildung

2004 - 2007

Business Administration Specialist Diploma, Selandia Business School


2020

  • ServiceNow Foundation, ServiceNow
  • ITIL 4, Business Now


2021

Scrum Master, VMEdu Inc.

Kompetenzen

Kompetenzen

Top-Skills

Service-Management IT-Betrieb ITIL Goal Directed Project Management Change Request Management Delivery Management Lieferantenmanagement

Produkte / Standards / Erfahrungen / Methoden

Profile:

  • Passionate about IT Operations and Project Management, used to work with international teams in remote locations including offshore partners and vendors, both as IT Operations Manager, Service Delivery Manager and IT Project Manager.
  • My focus is on high quality IT services, and I?m highly skilled in coordination between the technical requirements and the business unit to ensure project delivery, with experience from banking, insurance, consulting, energy and pharma.
  • Currently I?m Head of Workplace at NKT Cables Group and last year I managed global IT operations & support at Semco Maritime including Project Management.
  • Furthermore I?ve had roles as Service Delivery Manager, IT Project Manager and ITSM/ITIL Consultant.
  • I have managed complex infrastructure projects at various international clients, e.g., commissioning and decommissioning of network and security components, and additionally move of local data centers to outsourcing partners and coordinating the setup of disaster recovery sites.
  • Additionally I?m certified ITIL 4 and Scrum Master.


Recent projects:

  • ISO 27001 / ISO20000 certification journey
  • Journey to cloud (Azure, O365, VMWare, Windows 365)
  • Upgrade of global network infrastructure, based on security assessment.
  • HQ relocation project in Copenhagen, affecting 700+ people
    • Infrastructure move including installation of new office infrastructure and collaboration solutions
    • Data center move from HQ to local outsourcing partner
  • Coordination of remote location setup as extended HQ sites, in Qatar (on-site), and new territories e.g., Iran, Iraq (on-site) and Kenya
  • Data center move from outsourcing partner to HQ in France.


Competences

  • ServiceNow (Certified)
  • ITIL 3-4 (Certified 4)
  • IT Service Management (ITSM)
  • Incident Management
  • SLA
  • Identity Access Management (IAM)
  • Stakeholder Management
  • Vendor Management
  • Kanban
  • Agile methods
  • AD + Azure
  • Infrastucture
  • Scrum (Certified April 2021)
  • Teamlead
  • Coordination
  • Asset Management
  • Service Desk
  • Remote Support
  • Data Center
  • IT Services
  • Network (LAN, WAN, 4G)

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