• Rollout of a unified IT Change Management setup across the IT organization.
• Contributed with proposals for optimization and process maturity improvements, aligned with ITIL best practices and integration of ServiceNow with Veeva.
• Ensured documentation and process structure in compliance with GxP requirements, NIS2 regulations, and internal SOPs.
• Collaborated closely with QA IT on approval workflows and governance structures.
• Managed the daily operations of IT Change Management with special focus on GxP-related changes.
• Handover of daily operations of IT Change Management to nearshoring team in Poland

• Led delivery and optimization of CSDM & ITOM for IT and OT
• Backlog & Roadmap Management ? defined, prioritized, and maintained a critical backlog; aligned ServiceNow roadmap with leadership priorities.
• Epic Driver & Delivery Support ? coordinated initiatives, removed development blockers, and ensured timely execution by ServiceNow developers.
• Stakeholder Management ? engaged and aligned with key business stakeholders on current deliveries and new requests outside scope.
• Requirements & Documentation ? captured, clarified, and documented business requests for roadmap planning.
• Leadership & Team Engagement ? empowered and supported development team, fostering collaboration and ownership.
• ITIL & Enterprise Context ? applied strong knowledge of ITIL processes and enterprise IT/OT operations to ensure effective solutions

• Interim Head of Workplace, Global IT Operations
• 5000+ users globally.
• Managing three team leads and Support team of 20+ people
• ISO 27001 Certification journey
• IT Procurement strategy, single sourcing
• Journey to cloud (Azure, O365, VMWare)
• Backup (BaaS) and Disaster recovery strategy
• Global network refresh & SD-WAN strategy (Cisco)
• ITSM & ITIL optimisation migration from Topdesk (ITIL 3) to SD+ (ITIL 4)
• Business continuity planning
• Windows 11 roll-out strategy
• Operational Technology (OT)
• Cyber Security strategy
• EPM, PIM and IAM strategy

• Interim Service Delivery / Application Manager in the Document area. 
• Close collaboration with Document Solutions project and AM teams. 
• NCS ART management, BID DEV and IT OPS across Nordics
• Commissioning of new applications and services
• Activities related to an infrastructure/performance review
• Response time measurements, analyses, with coordination and PL support.

Service Delivery and Service Transition in regards to the split of TDC Group into TDC NET and Nuuday. 

• On Nuuday site responsible to process creation and process optimisation
• Onboarding and commissioning of new applications and services
• Business requirement understanding
• Translate the agreed terms in the vendor contracts
• Alignment of SLA and OLA
• Assisted in the process regarding ITIL and ITSM
• Used Jira for project management tasks

• Global IT Operations and Support of 1800+ users at 13 locations
• IT Operations and Support team of 25 people
• ISO 27001 Certification journey
• IT Procurement strategy, single sourcing
• Journey to cloud (Azure, O365, VMWare)
• Backup (BaaS) and Disaster recovery strategy
• Global network refresh & SD-WAN strategy (Cisco)
• ITSM & ITIL optimisation using Topdesk
• Change Management
• Business continuity planning
• Software license consolidation and optimisation
• Operational Technology (OT)
• Cyber Security strategy
• EPM strategy

• Creating ITIL and ITSM Manual for all aspects of ITIL 4, including handling and dealing with 3rd party vendors who interfaces

• IT Service Manager and team lead for the local onsite service desk team in Copenhagen, supporting 450+ users
• The consultants? primary responsibilities were:
  • Day to day incident management, using ServiceNow
  • Daily follow up on backlog, new incidents and SLA commitments
  • Focal point for the outsourcing partners