Service Delivery and Service Transition in regards to the split of TDC Group into TDC NET and Nuuday.
Outsourcing of Change Management from HQ to Poland
2020 - 2021: Implementation and business adoption
Role: Interim IT Service Desk Manager, IT Project Manager
Customer: PwC
Tasks:
Skills:
IT Service Management (ITSM), ServiceNow, Incident Management, Kanban, Scrum, SLA, ITIL 3 & 4, Process Optimization & Implementation
2018 - 2020: Integration and change management project
Role: IT Service Manager, IT Project Manager
Customer: Total
Tasks:
Skills:
ServiceNow, IT Service Management (ITSM), Incident Management, ITIL 3 + 4, 1st Level Support, 2nd Level Support, 3rd Level Support, SLA, Scrum, Change Management, Customer Service Management, Process Optimization, Identity Access Management (IAM) & Service Delivery Management (SDM)
2013 - 2018: HQ relocation
Role: Teamlead, Incident and Project Manager
Customer: A.P. Møller ? Mærsk
Tasks:
Skills:
Incident Management, IT Service Management (ITSM), ServiceNow, ITIL, Configuration Management Database (CMDB), SLA, Kanban, Scrum, Change Management, Implementation & Process Optimization
2004 - 2007
Business Administration
Specialist Diploma
Selandia Business School
Certicication
2021
Scrum Master VMEdu Inc.
2020
ServiceNow - Foundation ServiceNow
ITIL 4 Master - Exin Utrecht
2011
ITIL 3 Master - Exin Utrecht
Profile:
Recent projects:
ITSM implementationDay to day operations of various ITSM tools
Creation of ITSM manual and processes based on ITIL 4
Competences
Service Delivery and Service Transition in regards to the split of TDC Group into TDC NET and Nuuday.
Outsourcing of Change Management from HQ to Poland
2020 - 2021: Implementation and business adoption
Role: Interim IT Service Desk Manager, IT Project Manager
Customer: PwC
Tasks:
Skills:
IT Service Management (ITSM), ServiceNow, Incident Management, Kanban, Scrum, SLA, ITIL 3 & 4, Process Optimization & Implementation
2018 - 2020: Integration and change management project
Role: IT Service Manager, IT Project Manager
Customer: Total
Tasks:
Skills:
ServiceNow, IT Service Management (ITSM), Incident Management, ITIL 3 + 4, 1st Level Support, 2nd Level Support, 3rd Level Support, SLA, Scrum, Change Management, Customer Service Management, Process Optimization, Identity Access Management (IAM) & Service Delivery Management (SDM)
2013 - 2018: HQ relocation
Role: Teamlead, Incident and Project Manager
Customer: A.P. Møller ? Mærsk
Tasks:
Skills:
Incident Management, IT Service Management (ITSM), ServiceNow, ITIL, Configuration Management Database (CMDB), SLA, Kanban, Scrum, Change Management, Implementation & Process Optimization
2004 - 2007
Business Administration
Specialist Diploma
Selandia Business School
Certicication
2021
Scrum Master VMEdu Inc.
2020
ServiceNow - Foundation ServiceNow
ITIL 4 Master - Exin Utrecht
2011
ITIL 3 Master - Exin Utrecht
Profile:
Recent projects:
ITSM implementationDay to day operations of various ITSM tools
Creation of ITSM manual and processes based on ITIL 4
Competences