Managing all new demands for the Public Cloud Connectivity roadmaps, deployment plans and operationalization of new regions globally
Supporting the Service Delivery Manager for the new IT operating model and the associated ITIL processes
Developing a new (hybrid) cloud management operating model in collaboration with the Private Cloud Service Leads
Work on internal projects (Swiss eHealth, Cybersecurity)
Support in analysing new or amended guidelines, standards and tools of a customer
Development of recommendations for integration into a new IT operating model and the affected processes in accordance with the customer's guidelines
Privileged Account Management (PAM) Project - Rapid implementation in Switzerland followed by upgrade and global deployment based on CyberArk
Service development and provision with a 24/7 support organisation and desired service enhancements
PAM process development and initial onboarding of all global IT infrastructure service lines
Identity & Access Management (IAM) program
Preparation of all business cases and finance-related documents in the planning phase for the preparation of the implementation phases of the IAM programme (duration five years and several million CHF)
Coordination, management and implementation of all workshops and management of a core team of subject matter experts (internal and external employees) during the various project implementation phases
Pharma Global Development Informatics Overall System Infrastructure Management
Develop proposals for global BCP/disaster recovery solutions for existing systems
ITIL-Foundation-Trainings
Conducting public and in-house training courses in German and English
Project management and customer consulting - Service-, Project-, Change-, Test-and Vendor-Management
Education
2010
Master of Business Administration, Heriot-Watt University, United Kingdom
1998
Business Informatics HF, University of Applied Sciences for Business Informatics at the University of Applied Sciences Northwestern Switzerland
1987
Federal Diploma in Commerce, Münchenstein, Switzerland
Certifications (Excerpt)
Certified Information Security Manager (CISM, #221733351)
CyberArk Professional Partner (2015)
Certified ScrumMaster (Scrum Alliance)
Foundation Certificate in PRINCE2 (APM Group)
Auditor in ISMS according to ISO/IEC 27000 Series Internal Auditor Certificate (TÜV SÜD Akademie)
Internal Auditor Certificate in ITSM according to ISO/IEC 20000:2005 Professional Certificate Management and Improvement of ITSM (ISO/IEC 20000, TÜV)
Consultant/Manager Certificate in ITSM according to ISO/IEC 20000 (TÜV Akademie)
Key Skills
Managing all new demands for the Public Cloud Connectivity roadmaps, deployment plans and operationalization of new regions globally
Supporting the Service Delivery Manager for the new IT operating model and the associated ITIL processes
Developing a new (hybrid) cloud management operating model in collaboration with the Private Cloud Service Leads
Work on internal projects (Swiss eHealth, Cybersecurity)
Support in analysing new or amended guidelines, standards and tools of a customer
Development of recommendations for integration into a new IT operating model and the affected processes in accordance with the customer's guidelines
Privileged Account Management (PAM) Project - Rapid implementation in Switzerland followed by upgrade and global deployment based on CyberArk
Service development and provision with a 24/7 support organisation and desired service enhancements
PAM process development and initial onboarding of all global IT infrastructure service lines
Identity & Access Management (IAM) program
Preparation of all business cases and finance-related documents in the planning phase for the preparation of the implementation phases of the IAM programme (duration five years and several million CHF)
Coordination, management and implementation of all workshops and management of a core team of subject matter experts (internal and external employees) during the various project implementation phases
Pharma Global Development Informatics Overall System Infrastructure Management
Develop proposals for global BCP/disaster recovery solutions for existing systems
ITIL-Foundation-Trainings
Conducting public and in-house training courses in German and English
Project management and customer consulting - Service-, Project-, Change-, Test-and Vendor-Management
Education
2010
Master of Business Administration, Heriot-Watt University, United Kingdom
1998
Business Informatics HF, University of Applied Sciences for Business Informatics at the University of Applied Sciences Northwestern Switzerland
1987
Federal Diploma in Commerce, Münchenstein, Switzerland
Certifications (Excerpt)
Certified Information Security Manager (CISM, #221733351)
CyberArk Professional Partner (2015)
Certified ScrumMaster (Scrum Alliance)
Foundation Certificate in PRINCE2 (APM Group)
Auditor in ISMS according to ISO/IEC 27000 Series Internal Auditor Certificate (TÜV SÜD Akademie)
Internal Auditor Certificate in ITSM according to ISO/IEC 20000:2005 Professional Certificate Management and Improvement of ITSM (ISO/IEC 20000, TÜV)
Consultant/Manager Certificate in ITSM according to ISO/IEC 20000 (TÜV Akademie)
Key Skills