Provided B2B technical support for ESET security solutions, including ESET PROTECT, ESET Inspect and endpoint protection products. Analyzed complex incidents across Windows-based environments, reviewed logs and configurations, supported deployments and integrations and worked closely with customers and internal teams to resolve security and infrastructure-related issues.

Managed and maintained internal IT systems for a digital media agency, including user administration, workstation and server support, and day-to-day IT operations. Provided technical support across departments, handled troubleshooting and system maintenance and supported reliable IT infrastructure in a fast-paced production environment.

Provided on-site deskside support for end users in a regulated medical technology environment. Diagnosed and resolved hardware, software, and network-related issues, supported workstation deployments and user onboarding and ensured reliable day-to-day IT operations in close coordination with central IT teams.