ProfileThe candidate has over 20 years of experience as a transformation and operations leader and boasts a proven track record in developing and overseeing integrated master planning, capacity management, and robust budget control for complex, multidisciplinary programs for SMEs and multinational corporations. He specializes in structuring and implementing change across the entire organization, ensuring a timely and operationally feasible transition to services such as ERP renewal, service management (for setup, operation, and aftercare), AI integration, outsourcing services, and the integration of solution partners using agile methodologies. He is comfortable working in multilingual leadership environments (CEO/board level).
Executive Leadership & Soft Skills- Situational Leadership:
- effectively switches between directive, supportive, and influential leadership based on culture and urgency, sensitive to switching environments or audiences
- Stakeholder Management:
- experienced discussion partner at CxO and Board of Directors level; translates complex solutions into strategic business impact supported with planning
- Leitmotiv:
- ?Right first time? & ?Facts & Figures?: focus on data-driven decision-making and operational excellence, ?Data is gold?
- People Manager & Team player:
- strong focus on cross-functional collaboration and mobilizing geographically dispersed teams around shared goals
Skills- Digital Strategy Manager
- Transformation
- OCM change
- program
- service delivery
- project manager
- Transition
- Financial
- ERP/SCM
- BPM
- Operational Excellence
- PMO
- Governance
Core Expertise
- Digital strategy development:
- Define and implement AI-augmented digital strategies (e.g., DeepSeek, Google, OpenAI) to modernize ERP value streams, reduce operating costs and enable data-driven decision-making
- Managed M&A integrations and post-merger IT harmonization, aligning technology stacks with business objectives
- Transformation management:
- organisational change, providing a visual understanding of the entire landscape and impact analysis (capabilities, business processes, data, applications, infrastructure and services) to implement standard solutions where possible, reducing complexity and customisation
- Ecosystem Optimisation:
- audits, scaling start-ups and transforming to operational models (e.g. ERP, SIAM, ITSM/ITIL)
- Strategic Transformation / Program / PMO / Change management:
- End-to-end project management of Business & ICT cases for SMEs, multinationals and government organisations from roadmap to hand-over to operations for the full palette of capability matrices, processes, organisations, applications, tools, data, architecture and infrastructure technology.
- Redesign of business models (e.g. ERP, SIAM, ITSM/ITIL) to reduce customisation and orient to ?out of the box? including end-to-end service delivery for ?build & run? with multiple service providers
- PMO governance: monitor budget, scope, quality, efforts, risks and timelines
- Change management: implement and apply methodology from awareness, gathering needs and requirements, coaching - training - knowledge transfer, ensure governance to track acceptance and ROI, customise solutions
- Business-IT Alignment:
- Stakeholder management to bridge the gap between business needs and IT capabilities and improve decision-making
- Transformation: implement new way of working, guidance on approach to change: ?Blueprint? vs. ?Fit-to-Standard?
- Implement total solutions (strategic, functional, technical) e.g. ERP architecture for logistics, production, sales, purchasing and sourcing)
- Review and optimise contracts (costing, comparison of services, quality of service)
- Enterprise Architecture / Current State Landscape Discovery / Future State Design:
- Applying TOGAF, BPMN and LeanIX to map the current situation and design future solutions
- Identifying critical interdependencies (apps/infrastructure/data) to prioritise investments
- Masterdata mgmt: defining data migration strategy, including cleansing methods and ETL tools
Test & Quality management- V-model (testing: use cases/ User acceptance, functional acceptance, customer acceptance
- COBIT (basic), CMMi, TMAP derivates
- adopt First Time Right (no double standards)
Service management Facility management- Space planning & workplace services (creating & optimizing office layouts, meeting rooms)
- Building maintenance & operations (providing working environment: lighting, sound-absorbing walls)
- Vendor & contract management (ITSM/SIAM): coordinating external providers for service delivery
- Asset & lifecycle management: tracking equipment (machinery, motors, furniture), planning maintenance and managing replacements
Business Continuity- Setup the mitigation tracks for IT & Business disasters
- Setup & implement the recovery plan of the critical processes (business resumption)
Portfolio management Planning tools- Project Plan 365, Zoho Project, Projectmanager, GantPRO, Wrike, Planview, GoodDay, ProjectLibre, Celoxis, Asana, Monday, ClickUp, GanttProject, Youtrack, JIRA, MS Project, Trello, LiquidPlanner, Hive, Avaza, TeamGantt, BaseCamp, Workfront, OpenProject, Planisware, WorkOtter, Gantt, Project in a Box - PMW , CA Clarity - CA Superproject
MS Office- MS Excel, MS Word, MS Visio, MS PowerPoint, MS Project, MS Teams, SharePoint, OneNote
Governance Management reporting- B-SQERT reporting (budget, scope, quality, effort, risk, time, change adoption)
- Earned Value Management (EVM) - Benchmarking - KPI?s
- RAID reporting (risks, actions, issues, dependencies)
Target Operating Models Eco systems Capability Maps- ITSM/ITIL (Service management)
- SIAM (vendor management)
- ERP, APQC , SCOR (theory)
- IT4IT (plan, build, deliver, run)
AI/ data migration- Setup of workbenches with Python to use Generative AI (GenAI), Large Language Models (LLMs), Agentic AI, Microsoft Copilot, AI Use Case Design, Prompt Engineering, Data Automation (Cleansing, Mapping, Loading), Predictive Models
- Setup of interfaces with GoogleStudio, OpenAI, GenAI and ERP solutions
Audit Document Management, Business Process Analysis, EA System Engineering- Audit of organization (processes ? organization ? data ? ICT-solutions ? governance)
- PESTLE-analysis: Political, Economic, Sociological, Technological, Legal, Environmental
- SWOT-analysis: Strengths, Weakness, Opportunities, Threats
- TOGAF ? SAP LeanIX - Gartner TIME-analysis: Tolerate, Invest, Migrate, Eliminate
- Six Sigma: Lean - A3 - COPQ - 5S - DMAIC - Value Stream Mapping (VSM) - Value Chain Analysis (VCA)
- Visual Management , SIPOC analysis , BPM ? UML, Confluence
- Role Activity Diagram , FMEA , Metrics Based Process Mapping , CMMi - ERD - SIPOC
- Visual Paradigm, ArchiMate, SPARX (Enterprise Architect), BizzDesign, MEGA, Bizagi, Adonis, Aris, BonitaSoft
Change management (ADKAR)- Design and apply change management approaches, including methodologies, models and detailed plans
- Identify stakeholders and evaluate their expectations
- Perform a change impact assessment and determine the most suitable strategy
- Pinpoint key success factors, risks and barriers, and develop a corresponding action plan
- Create and implement the communication and engagement plan with stakeholders
- Monitor shifts in adoption levels and adjust actions when needed
- Lead, coordinate and document stakeholder meetings
- Provide regular updates on risks, opportunities and overall progress
- Integrate the quality verification gate control (prepare the test use cases)
- Define the training programme and schedule, training needs analysis
- Facilitate the transfer of knowledge and tools to the relevant departments
- Establish post-project support mechanisms and contribute to lessons-learned activities
- Give training, coaching, mentoring
ePMO, Program management, Project management, Methodologies, Frameworks- SDLC, Waterfall, Agile, Hybrid, Lean, PDCA
- Methodologies PLM: MSP, PMI, PMBOK, SCRUM, PRINCE2, PM², RUP, AGILE, SCRUM, XP, SMART, Kanban, SAP ASAP / Activate, Spotify (squads: autonomous and cross-functional teams, tribes: collection of squads)
- Enterprise portfolio & risk management
- strategy definition (portfolio management., governance, prioritisation)
- strategy execution (lean project delivery, resource & capacity management, communication)
- strategy realisation (benefits & realisation management., continuous improvement, operational hand-over)
- Define a clear project vision, objectives, and success criteria, aligned with customer and business goals
- Develop and maintain a comprehensive project plan with defined timelines, milestones, and deliverables
- Engage customers and stakeholders to ensure expectations are aligned and communication remains transparent
- Translate customer requirements into actionable project deliverables and ensure full compliance with regulations
- Proactively identify risks and implement mitigation strategies to ensure successful project outcomes
- Lead and motivate cross-functional teams, fostering collaboration, accountability, and continuous improvement
- Maintain accurate project documentation and progress reporting, following internal and regulatory standards
- Monitor performance and drive on-time, on-budget delivery while promoting a positive, results-oriented culture
Roles Experience
- Program manager/ Strategic advisor
- Change & Cutover management
- Transformation manager
- Stakeholder relationship management
- IT Project Manager
- Business Architect & Process management
- Product owner/ Enterprise architect
- Financial management for IT
- Director of operations/ PMO manager
- Trainer Agile ERP, ITSM/ ITIL/ SIAM/ BPMN/ UML
- Service delivery/ Cutover manager
- Service level management
- Change implementation planning and management
- Client services management
Typical Assignments:
Strategic Stakeholder Guidance
- Definition:
- digital innovation, portfolio management, prioritization.
- Execution:
- lean project delivery, resource management, and program oversight.
- Realization:
- governance, ROI tracking, continuous improvement, and operational handover.
Operating Model Transformation:
- Current State Analysis:
- Assessing business processes, applications, technology architectures and audits.
- Future State Design:
- gathering needs & use cases, drafting end2end solutions, integrating AI.
- Coaching the approach of the change:
- "Blueprint vs. Fit-to-Standard," developing business cases, and managing RFIs/RFPs
- Implementation:
- Managing end-to-end service delivery with multiple integrators.
Program & Change Management:
- Project Management:
- from roadmap, planning & design, implementation, till roll-out & hypercare
- PMO Governance:
- Tracking budget, scope, quality, resources, and timelines.
- Operational Excellence:
- Ensuring business continuity and optimizing processes.
- Change Management:
- Leading initiatives, setting up Centers of Excellence.
- Simplify and unify all procurement processes, supervise procurement through to RFI, RFP, BAFO submission, selection
- Implementation of service oriented organisation
- Master data transition:
- defining the data migration strategy, including cleansing methods and ETL tools
- Risk mgmt:
- ?to reduce transition and minimal operational disruptions and risks
- Reviewing and optimising contracts
- Providing training, coaching, mentoring for business & ICT (Lean IX, TOGAF, EACOE, BPM-UML)
Industry Capabilities:
- Finance, Warehousing & Logistics, Customer Services
- Supply Chain Management, Sales & Procurement, IT, Production/ Manufacturing
- Human Resources, R&D
Methodologies:
- Hybrid Approach:
- combines ADKAR change management with methodologies as Prince2/PMBoK/PM²/agile
- Enterprise Architecture Frameworks:
Teams:
- IT & Business - managers
- C & MD-level
- various stakeholders (internal departments, external suppliers)
Results:
- End 2 end digitisation and integration of end users (citizens, businesses and partners)
- Improved efficiency (operational excellence) for profit & non-profit organizations
- Increased sales/revenue
- Streamlined operations
- Sustainability
- Increase Customer Satisfaction
- Topline Growth
- Cost Reduction
- Master data foundation
- Reduced inventories & production costs
- Continuous Improvement
- Shortened product life cycles
- Optimisation of contracts with outside vendors (reduction, elimination, replacement)
- Modernization of ICT systems, reduction of administrative burdens & complexity
- Customer focus integration in CRM, ERP/SCM and Service Desk mgmt
- Global Programs (digitalization, transition to "data driven" Organizations)
- Time savings for organizations, easy access to information, increasing transparency
- Improving the quality of the working environment, eliminating excess costs
Capabilities ERP- Logistics & WMS, Production/Manufacturing, Sales & Operations, Customer Services
- Procure-to-Pay (Non-Stock)
- Procure-to-Pay (Services)
- Record-to-Report
- Make-to-Stock
- Customer Return Management
- Intracompany Stock Transfer
- Order-to-Cash (Sell-from-Stock)
- Human Resources, Supply Chain Management, Procurement, IT, R&D
Customers:
- SME (7-250 employees)
- Large organizations (250 - 3000)
- Multinationals (3000 - 30000)
Management Skills:
Span of control
- Management of teams 5 ? 55 (internal & external solution providers, onshore ? offshore, peer 2 peer)
Reporting:
- CEO / CFO / Vice Presidents, Budget: 0.1 ? 27 MIO ? (excl CAPEX)
- Project Directors, Project Managers, Team Leaders, Managers
Schedule:
high level / detail level using WBS per value stream
Decisional:
base decisions upon facts & figures, economic, business & customer oriented events
Leadership:
- flexible to work as a solitaire but also with teams (stakeholders, suppliers, employees)
- agile
Risk management:
- identifying problems or situations and trying to find the best way to handle using different techniques (human related, workload related, personal, technical, architectural) until pragmatic & detail resolution proposal
Motivating:
- works with all stakeholders, participants to establish a stable temporary project community
- Using workshops to apply change management (awareness, desire & motivation, bringing knowledge to the table, train-ing and become sustainable by means of improvement)
Areas of improvement:
- Agile/Kanban
- Self-organizing
- Standardization
- KPI (top & details)
- Increased
- collaboration
- Aligned Goals and Metric-Driven
- Decisions & Increased capacity
Leadership & mgmt skills:
- clarifying & expressing vision
- structured, hands-on, agile
- energetic, creative, stress resistant
- empathetic, objective
- motivating, mentoring, coaching, training, supporting
- stable, social, easy to liaise
- result driven, realistic, planned
- altruistic, reliable, effective, disciplinary
- leading transformation
- quick starter & team player
- liaison / stakeholder mgmt
- chopper view, setting goals
- liaison with stakeholders
ePMO / Program & Project mgmt Methodologies / Frameworks:
- SDLC, Waterfall, Agile, Hybrid, Lean, PDCA
- PLM: MSP, PMI, PMBOK, SCRUM, PRINCE2, PM², RUP, AGILE, SCRUM, XP, SMART, Kanban, SAP ASAP / Activate
- Enterprise portfolio & risk management
- strategy definition (portfolio mgmt., governance, prioritisation)
- strategy execution (lean project delivery, resource & capacity mgmt., communication)
- strategy realisation (benefits & realisation mgmt., continuous improvement, operational hand-over)
Audit:
Audit of organisation, ICT-solutions (applications, infrastructure), business cases
- PESTLE-analysis: Political, Economic, Sociological, Technological, Legal, Environmental
- SWOT-analysis: Strengths, Weakness, Opportunities, Threats
- TIME-analysis: Tolerate, Invest, Migrate, Eliminate
- 6R-analysis
- Six Sigma: Lean - A3 - COPQ - 5S - DMAIC - Value Stream Mapping (VSM) - Value Chain Analysis (VCA) - Voice of the Customer - SWOT
Business Process Analysis Document Management Continuous improvement:
- Visual Management ? SIPOC analysis ? BPM - UML
- Role Activity Diagram ? FMEA ? Metrics Based Process Mapping ? CMMi - ERD - SIPOC
- Visual Paradigm - SPARX (Enterprise Architect) ? BizzDesign - MEGA - Bizagi - Adonis ? Aris - CaseWise ? BonitaSoft
- MS Office / MS Excel / MS Word / MS Visio / MS PowerPoint / MS Project / MS Teams / SharePoint / OneNote
AI / data migration:
- Integrating AI with Python for data-analysis, cleansing, transforming, loading into new legacy systems
- Setup of interfaces with GoogleStudio and Python to support improvement of ERP value streams
Operation Reference Models Eco systems:
- ITIL/ITSM (Service Operations ? Service Design ? Service Transition ? Continuous Service Improvement)
- IT4IT (plan, build, deliver, run)
- Setup the service management foundation:
- ITAM (asset mgmt: mgmt and strategic approach to planning, building and operating digital services, technology, components, its life cycle and application requirements)
- ITOM (operations mgmt: discovery & mgmt of operating digital services, technology, components, and application requirements)
- CMDB (configuration mgmt database) know-how of the parameters of a specific asset (a controlling system, a computer, a topology, a server, a sensor, a gate)
- Service Provisioning (defining services for end users: granting access to solutions, software platforms, managing data, and configuring system resources by means of internal / external resources)
- SIAM (vendor mgmt)
- APQC ? SCOR
EA System Engineering Standards:
Governance Mgmt reporting:
- B-SQERT reporting (budget /scope/quality/effort/risk/time/change adoption)
- Earned Value Management (EVM) - Benchmarking - KPI?s
- RAID reporting (risks/actions/issues/dependencies)
Portfolio mgmt Planning tools - PPM:
Project Plan 365, Zoho Project, Projectmanager, GantPRO, Wrike, Planview, GoodDay, ProjectLibre, Celoxis, Asana, Monday, ClickUp, GanttProject, Youtrack, JIRA, MS Project, Trello, LiquidPlanner, Hive, Avaza, TeamGantt, BaseCamp, Workfront, OpenProject, Planisware, WorkOtter, Project in a Box - PMW ? CA Clarity - CA Superproject
Process Value Streams Capabilities:
- Core business processes
- Inbound Logistics
- Operations / Manufacturing / Production
- Outbound Logistics
- Marketing & Sales
- Service Support
- Supporting processes
- Legal, accounting, financial management
- HR Management
- Product and technology development, R&D
- Procurement
- Service Management for Business & IT
Architecture Infrastructure:
- IaaS ? PaaS ? SaaS - SOA
- JIRA ? Confluence
- ERP (SAP / CA-CMS)
- CRM
- Python, Visual Basic
- Avaya (call desk centre)
- Day Lending Suite (front & back office)
- SharePoint
- 3GL: Cobol, PL1, Fortran, Rexx ? Easytrieve
- 4GL : Natural / IDMS / PC ADS
- Mainframe: IBM 3270 ? Siemens BS2000
Business Continuity Mgmt:
- Setup the mitigation tracks for IT & Business disasters
- Setup & implement the recovery plan of the critical processes (business resumption)
Business Intelligence:
- Prevero
- SAP analytics cloud (SAC)
- POWER BI
Quality Assurance:
- V-model (testing : use cases / User acceptance ? functional acceptance ? customer acceptance
- COBIT (basic) ? CMMi ? TMAP derivates
- adopt First Time Right (no double standards)
Countries & Teams:
- Local teams: Netherlands, Belgium, France, Germany, Switzerland, Ireland, Spain
- External teams: India, Afrika, Asia, USA, UK, China
Education / Practice / Give training / coaching / mentoring:
2024:
- Mapping SAP LeanIX and TOGAF onto BPM case tools to improve strategy
- Due diligence of PPM + vendor selection
- Setup of workbenches with AI models
2022:
- Transition from application to service mgmt using SIAM
- Setup the transition frameworks to archive, data cleansing, extract-transform-load of data centers
- Setup of the Service Desk tool ServiceNow for different type of users (non-IT, IT minded), simplify the User Interface (UX)
- Standardize and implement a catalog of services (according TOGAF)
2019:
- Setup of courses for Transformation, Data Transition, BPM in practice, integrated Document Mgmt Systems
- Integration of the framework enterprise architecture TOGAF into BPM
2018:
- Integration of IoT / Industry 4.0 into ERP/ SCM legacy
- Transition to SAP S/4HANA / MS D365
- SAP Activate (fit to standard versus blueprint)
- DevOps
- JIRA Workspace (service management, communication, planning), Confluence
2017:
- Company Valuation
- Setup of a DevOps
- Implementation of Agile methodology
- Fitting toolsets
2016:
- Agile transformation of organisations
- Analysis Improvement Techniques
- RPA/UiPath
- Earned Value Management advanced
- Lean Management, 5S
- SAP SCM ? MS Navision
- set-up of PMO/PSO
2011:
- Financial analysis: Cost of Poor Quality / Cost of Doing Nothing
- Continuous improvement: Lean Six Sigma, Pareto analysis, Kanban project management
- Value Stream Analysis, DMAIC, Metrics-Based Process Mapping
2000:
- project methodologies Prince2, BPM, UML, BPE, PMBoK, Agile/Scrum, Lean mgmt, COPQ
- operating models: ITSM/ITIL, ERP, enterprise architecture
- Operational Excellence, Earned Value Management (earned vs burned, scope, budget, time)
- PPM / Portfolio mgmt : MSP, Risk mgmt
2009:
- Frameworks for reorganization, Continuous Improvement of ERP solutions, Organizational Change management
- Methodology: PROSCI ADKAR, BPM, Michael Porter Value Chain, Mc Kinsey 7s
2008:
- ERP solutions for SME (SAP Business one / MS Dynamics AX, Navision), setup selection criteria for implementation
- MES managing and monitoring work-in-process on a factory floor, shop floor control
2007:
ITIL V3 / service desk / managed services / Business Continuity Management
2005:
Lean management ? Active Based Costing / Value stream mapping / Organization management, Visual management
2000 - 2009
- case tools for business process modeling (BPMS): Visual Paradigm, Bizagi, ARIS, SPARX Enterprise Architect, ArchiMate, BiZZDesign, MS Visio
- Operation Reference Models / Process: APQC, SCOR
- iterative project methodologies (RUP, XP, Agile, Scrum)
- Risk management : SCOPAFIJTH
- tools for enterprise content management (ECM)
1981 - 2000
- Program management lifecycles (Prince2/ PMI PMBoK)
- Project methodologies (Waterfall)
- IDMS database (ADS, ADSO, COBOL, PL1, REXX,CP)
- SAP ERP Automotive/ ABAP programming/ Modules SD/MM
- ERP solutions for multinationals (CA-CMS)
Core Competencies (hands-on):
- Lead or coordinate cross-functional teams (tribes) including analysts, developers, testers, and architects to evolve services in line with business and IT needs Translate strategic plans into actionable project roadmaps together with the stakeholders & project managers from inception till hand-over
- Communicate and govern project status to an audience of stakeholders (internal & external), and project teams
- Support the customer in investment decisions by preparing detailed business cases
- Monitor and manage the team?s resource and portfolio budget
- Setting up a PMO department, PMO culture, drawing up governance processes for various types of projects (BUILD and RUN) within business & ICT, PPM due diligence + vendor selection
- Took ownership of projects from strategy to delivery, managing scope, timeline, budget, and risks
- Applying, give training and coaching in both Agile and traditional methodologies
Stakeholders
- IT & Business ? managers
- C & MD-level
- internal departments, external suppliers
Leadership ? Change management- Adaptive leader skilled in navigating complex stakeholder environments
- Mobilises cross-functional teams, anticipating blockers, and driving change through clear communication and pragmatic execution
- Getting others around shared goals and practical solutions and adjusting plans proactively
- Has a strategic mindset to understand how today?s data platform investment supports the company?s broader digital transformation and future scalability
- Is technical aware to discuss data modelling, governance, CI/CD pipelines, security, and metadata management with delivery teams
- As change manager he balances competing priorities, building trust quickly, and guiding teams through ambiguity
Professional Experience
2010 - today
Director of Operations, Transformation - Program - Digital Strategy - Project Manager, Strategic Advisor ? Change manager, PMO
- Director of OperationsEnd-to-end management of Business & ICT projects for SMEs, multinationals and government agencies: from roadmap, blueprint, calculation of TCO, design, implementation, cutover to hand-over to operational departments for ERP-solutions, service management projects, infrastructure projects
- Migration to centralized SaaS platforms
- Masterdata mgmt: defining data migration strategy, including cleansing methods and ETL tools
- Transformation - Program - Digital Strategy - Project ManagerRedesigned Target Operating Models to become service oriented organisations
- Rationalization of enterprise architecture from on-premise to hybrid cloud solutions
- Redesigned and implemented Share Service Desks for retailers, FMCG operators, Banking
- Transformation and transition to a service-oriented organisation (establishment of a target operating model) and external suppliers for IT outsourcing projects
- Strategic Advisor ? Change managerHarmonizing the capabilities of plants in Europe
- Defining and implementing digital strategies (including AI and master data management)
- Give training in various disciplines (ERP, service management, operational excellence, visual management techniques, BPM)
- Review and optimise vendor contracts (costing, comparison of services, quality of service)
- Agile Release Train setup for scale-up transition
- Defining and implementing the global vision for FP&A and company-wide KPI-reporting
- PMO
- Setup from scratch and daily manage PMO-departments and PPM-tools to govern large scale portfolios (+1 Mio ?) in terms of monitoring budget, scope, quality, efforts, risks and schedules
1981 - 2010Various international programme, project management and technical roles in the fields of ERP/SCM, ITSM and digital transformation for clients such as ING, Fortis/ABN Amro, SIG, Michelin, SABENA, ATOS, Siemens, DHL, EWALS, Carrefour, Robeco, the European Commission, the Dutch Ministry of Defence, Mitsubishi, BOBST, NMBS, Fluxys, Telco and Lotus Bakeries. Specialised in ERP implementations, ITSM/SIAM improvements and organisational change management
History2001 - todaystrategic transformations, change programs, corporate restructuring
1990 - 2001implementation of business & IT projects, business analysis, team & project management
1981 - 1990implementation of infrastructure and architecture projects, architect, dba