Experienced in SAP HCM support and automation, aspiring SAP consultant with a focus on optimizing workflows and user-centric solutions.
Aktualisiert am 04.12.2024
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 04.12.2024
Verfügbar zu: 100%
davon vor Ort: 10%
SAP HCM
SuccessFactors
SAP Script
JavaScript
VBA
Robotic-Process-Automation
Teamleading
Stakeholdermanagement
Prozessoptimierung
Produktentwicklung
German
Muttersprache
English
procient (C2)
Spanish
Fluent

Einsatzorte

Einsatzorte

Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

10 months
2024-03 - now

Cheque Out App

Founder & Developer
Founder & Developer
Independently designed and built Cheque Out, an all-in-one app for freelance tour guides, covering the entire product lifecycle. Conducted user research to identify pain points and iteratively rened an MVP based on feedback.
  • Reduced invoicing time for users from 2-3 hours per month to just 5 minutes by enabling real-time tour logging and implementing one-click invoice generation with preloaded data.
  • Saved ?200 per month in xed costs by implementing a zero-cost solution using webhooks, Google Apps Script, and G Suite instead of third-party apps, enabling scalable and cost-eective operations.
  • Delivered user-driven features like nancial dashboards, tour planning calendars, and invoice status tracking, increasing app adoption and usability among guides.
Barcelona (ES)
1 year 7 months
2022-06 - 2023-12

Support Automation & SAP Business Warehouse

Team Lead
Team Lead
Led a team of automation engineers and support technicians to optimize support operations and deliver scalable automation solutions. Managed backlog prioritization, escalations, and automation initiatives while improving processes to enhance team productivity and service quality.
  • Saved 80% of task time on average for recurring support tasks by spearheading automation projects, including workows for ticket resolution and manual data entry.
  • Reduced operational costs by ?20.000 annually by replacing third-party SAP monitoring software with a custom-built bot that automated system checks and provided real-time alerts.
  • Reduced ?ping-pong? tickets and escalations by 25% through standardized ticket templates, documentation, and diagnostics, improving the team?s overall resolution eciency
Schwarz Global Services
Barcelona (ES)
2 years
2020-06 - 2022-05

Provided 2nd-level support for SAP HCM

SAP HCM Specialist & Automation Expert
SAP HCM Specialist & Automation Expert
Provided 2nd-level support for SAP HCM (on-premise and SuccessFactors), resolving tickets eciently and collaborating with stakeholders to identify recurring pain points. Designed automation solutions to streamline workows and improve support quality.
  • Reduced ticket resolution times by up to 95% for recurring issues and requests by automating workows using SAP scripting, VBA, and RPA.
  • Created a macro-based SAP diagnostic tool, halving troubleshooting time and standardizing processes for 60+ employees.
  • Automated recurring, error-prone adjustments to the SAP organizational structure, eliminating 2-3 days of manual work per month and signicantly reducing errors.
Schwarz Global Services
Barcelona (ES)
2 years 6 months
2019-12 - 2022-05

Developed a recipe and inventory management tool

Custom Business Tools Developer
Custom Business Tools Developer
Designed and delivered custom low-code tools for small businesses in gastronomy and niche industries. Leveraged Google Apps Script to build tailored solutions that streamlined workows, reduced errors, and enhanced operational eciency.
  • Developed a meal-planning tool for personal trainers, featuring a barcode scanner (OpenFoodFacts API integration) and automatic nutritional analysis.
  • Delivered an ammunition production tool with interdependent logic for thousands of combinations of components, streamlining processes and reducing errors in custom orders.
  • Developed a recipe and inventory management tool, streamlining operations for instructors and automating key workows like scaling and shopping lists.
Barcelona (ES)

Aus- und Weiterbildung

Aus- und Weiterbildung

1 year 6 months
2016-03 - 2017-08

Management of SMEs

M.A., HTW Dresden, Dresden (DE)
M.A.
HTW Dresden, Dresden (DE)
4 years 5 months
2011-10 - 2016-02

Business Engineering

B.Eng, HTW Dresden, Dresden (DE)
B.Eng
HTW Dresden, Dresden (DE)
11 months
2013-09 - 2014-07

Erasmus - Marketing and Management

University of León, León (ES)
University of León, León (ES)

Kompetenzen

Kompetenzen

Top-Skills

SAP HCM SuccessFactors SAP Script JavaScript VBA Robotic-Process-Automation Teamleading Stakeholdermanagement Prozessoptimierung Produktentwicklung

Produkte / Standards / Erfahrungen / Methoden

Profile

Innovative IT professional with a proven track record in streamlining workows, delivering user-focused digital solutions and leading cross-functional teams. Skilled in process optimization, product development, and stakeholder collaboration, with hands-on experience in automation and low-code technologies. Driven to solve real-world problems by aligning business needs with technical solutions.


Technical Skills

ERP Systems

  • SAP HCM (on-premise)
  • SuccessFactors (LMS, Recruiting, Talent Management)


Office Applications

  • Advanced Excel skills incl. macros (teaching experience), Word, PowerPoint


Programming & Automation 

  • Google Apps Script
  • Automation Anywhere (certied)
  • SAP Scripting


Ticketing Systems 

  • ServiceNow


Key Competencies

Process Optimization / Automation

  • Improving workows through tailored solutions.


Product Development

  • Designing, developing, and iterating user-focused products.


Stakeholder Communication

  • Aligning technical teams with business objectives.


Data Analysis

  • Utilizing insights for prioritization and decision-making.


Team Leadership 

  • Building and leading cross-functional teams with a focus on collaboration

Datenbanken

SQL

Einsatzorte

Einsatzorte

Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

10 months
2024-03 - now

Cheque Out App

Founder & Developer
Founder & Developer
Independently designed and built Cheque Out, an all-in-one app for freelance tour guides, covering the entire product lifecycle. Conducted user research to identify pain points and iteratively rened an MVP based on feedback.
  • Reduced invoicing time for users from 2-3 hours per month to just 5 minutes by enabling real-time tour logging and implementing one-click invoice generation with preloaded data.
  • Saved ?200 per month in xed costs by implementing a zero-cost solution using webhooks, Google Apps Script, and G Suite instead of third-party apps, enabling scalable and cost-eective operations.
  • Delivered user-driven features like nancial dashboards, tour planning calendars, and invoice status tracking, increasing app adoption and usability among guides.
Barcelona (ES)
1 year 7 months
2022-06 - 2023-12

Support Automation & SAP Business Warehouse

Team Lead
Team Lead
Led a team of automation engineers and support technicians to optimize support operations and deliver scalable automation solutions. Managed backlog prioritization, escalations, and automation initiatives while improving processes to enhance team productivity and service quality.
  • Saved 80% of task time on average for recurring support tasks by spearheading automation projects, including workows for ticket resolution and manual data entry.
  • Reduced operational costs by ?20.000 annually by replacing third-party SAP monitoring software with a custom-built bot that automated system checks and provided real-time alerts.
  • Reduced ?ping-pong? tickets and escalations by 25% through standardized ticket templates, documentation, and diagnostics, improving the team?s overall resolution eciency
Schwarz Global Services
Barcelona (ES)
2 years
2020-06 - 2022-05

Provided 2nd-level support for SAP HCM

SAP HCM Specialist & Automation Expert
SAP HCM Specialist & Automation Expert
Provided 2nd-level support for SAP HCM (on-premise and SuccessFactors), resolving tickets eciently and collaborating with stakeholders to identify recurring pain points. Designed automation solutions to streamline workows and improve support quality.
  • Reduced ticket resolution times by up to 95% for recurring issues and requests by automating workows using SAP scripting, VBA, and RPA.
  • Created a macro-based SAP diagnostic tool, halving troubleshooting time and standardizing processes for 60+ employees.
  • Automated recurring, error-prone adjustments to the SAP organizational structure, eliminating 2-3 days of manual work per month and signicantly reducing errors.
Schwarz Global Services
Barcelona (ES)
2 years 6 months
2019-12 - 2022-05

Developed a recipe and inventory management tool

Custom Business Tools Developer
Custom Business Tools Developer
Designed and delivered custom low-code tools for small businesses in gastronomy and niche industries. Leveraged Google Apps Script to build tailored solutions that streamlined workows, reduced errors, and enhanced operational eciency.
  • Developed a meal-planning tool for personal trainers, featuring a barcode scanner (OpenFoodFacts API integration) and automatic nutritional analysis.
  • Delivered an ammunition production tool with interdependent logic for thousands of combinations of components, streamlining processes and reducing errors in custom orders.
  • Developed a recipe and inventory management tool, streamlining operations for instructors and automating key workows like scaling and shopping lists.
Barcelona (ES)

Aus- und Weiterbildung

Aus- und Weiterbildung

1 year 6 months
2016-03 - 2017-08

Management of SMEs

M.A., HTW Dresden, Dresden (DE)
M.A.
HTW Dresden, Dresden (DE)
4 years 5 months
2011-10 - 2016-02

Business Engineering

B.Eng, HTW Dresden, Dresden (DE)
B.Eng
HTW Dresden, Dresden (DE)
11 months
2013-09 - 2014-07

Erasmus - Marketing and Management

University of León, León (ES)
University of León, León (ES)

Kompetenzen

Kompetenzen

Top-Skills

SAP HCM SuccessFactors SAP Script JavaScript VBA Robotic-Process-Automation Teamleading Stakeholdermanagement Prozessoptimierung Produktentwicklung

Produkte / Standards / Erfahrungen / Methoden

Profile

Innovative IT professional with a proven track record in streamlining workows, delivering user-focused digital solutions and leading cross-functional teams. Skilled in process optimization, product development, and stakeholder collaboration, with hands-on experience in automation and low-code technologies. Driven to solve real-world problems by aligning business needs with technical solutions.


Technical Skills

ERP Systems

  • SAP HCM (on-premise)
  • SuccessFactors (LMS, Recruiting, Talent Management)


Office Applications

  • Advanced Excel skills incl. macros (teaching experience), Word, PowerPoint


Programming & Automation 

  • Google Apps Script
  • Automation Anywhere (certied)
  • SAP Scripting


Ticketing Systems 

  • ServiceNow


Key Competencies

Process Optimization / Automation

  • Improving workows through tailored solutions.


Product Development

  • Designing, developing, and iterating user-focused products.


Stakeholder Communication

  • Aligning technical teams with business objectives.


Data Analysis

  • Utilizing insights for prioritization and decision-making.


Team Leadership 

  • Building and leading cross-functional teams with a focus on collaboration

Datenbanken

SQL

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