2010 - today: PC Repairs
Role: IT Technician / Administrator
Tasks:
- The maintenance, installation , daily running and user support of computer systems including hardware, software, printers and LAN /WLAN networking
- ADSL Support
- Offer and support for AVG Antivirus products
- Offer and support for online backup systems (Spideroak, onedrive, dropbox)
- Hardware and software troubleshooting
- Operating system re installations, troubleshooting & maintenance
- Hardware sales and support
- Support for Linux Users
- Remote support for customers (anydesk, teamviewer)
2008 - 2009: Repairing and maintenance of canon Printers
Role: IT Technician / Administrator
Customer: Eskill Trading
2002 - 2006: The maintenance, installation , daily running and user support
Role: IT Technician / Administrator
Customer: Nokia Zimbabwe
Tasks:
- The maintenance, installation , daily running and user support of company computer system including hardware, software, printers and LAN networking
- Maintain daily, weekly, month end backups of company database
- add and maintain Microsoft exchange users and services
- To carry out monthly service schedule on all hardware
- To carry out installations and support for fixed cellular terminals, fax and data products for customers pc's to include the billing of time
- To ensure that all proper processes and procedures are followed and fulfilled in the course of duties
- To assist in the department, and maintenance of Value Added Services, servers including database and billing management
- To gain as much product technical knowledge as possible through the resources available in order to offer the best service to staff and customers regarding:
- Voice, fax and data capabilities of hardware as applied to Nokia products and the networks.
- New equipment, methods and developments within the cellular / IT industries as would be applicable and beneficial to our business