IT Service Management, servicenow, itil, process management, ITSM
Aktualisiert am 27.11.2023
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 14.01.2024
Verfügbar zu: 100%
davon vor Ort: 0%
ServiceNow
IT Service Management
IT Asset Management
ITIL
Configuration Management
Request Management
Incident Management
ITSM
Process Management
IT-Betrieb
Changemanagement
Englisch
Verhandlungssicher
Deutsch
Fortgeschritten
Griechisch
Muttersprache

Einsatzorte

Deutschland, Österreich
möglich

Projekte

4 Monate
2023-08 - heute

ServiceNow ITSM & ITAM Beratung

ITSM, ITAM, ITOM ITIL
ITSM, ITAM, ITOM
servicenow
ITIL
6 Monate
2023-02 - 2023-07

ServiceNow Business Analyst

ServiceNow Business Analyst Service-Management ITSM ServiceNow ...
ServiceNow Business Analyst
ITSM, CMDB, Asset Management Beratung
servicenow ITIL Zertifizierung ITIL
Service-Management ITSM ServiceNow HAM CMDB
Remote
5 Monate
2022-11 - 2023-03

IT Asset Management Product Owner ServiceNow

IT Asset Management Product Owner ServiceNow ServiceNow ITIL Zertifizierung Service-Management ...
IT Asset Management Product Owner ServiceNow

Migration from IBM Control Desk to ServiceNow ITAM
IT Hardware Asset Management Process definition
ServiceNow ITAM Implementation 

ServiceNow
ServiceNow ITIL Zertifizierung Service-Management IT Asset Management
Remote
9 Monate
2022-01 - 2022-09

IT Asset & Configuration Management Process Owner - ServiceNow

IT Asset & Configuration management process owner Service-Management CMDB ITIL
IT Asset & Configuration management process owner
  • IT Asset Management process & lifecycle definition
  • Managing the day-to-day activities of the process, including establishing priorities and work assignments 
  • Tracking compliance to policies and procedures and resolving or escalating any compliance issues 
  • Facilitating asset & configuration management audits 
  • Reviewing and approving significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed 
  • Mentoring the organization of CMDB services, concepts, policies, and procedures 
  • Providing and approving all requirements, use cases, user stories, etc. to support new or improving Asset & CMDB  functionality 
  • Reviewing and publishing asset & configuration management reporting
  • ServiceNow CMDB maintenance, plus implementing solutions to improve the data quality.


(Employed Internally)

Servicenow
Service-Management CMDB ITIL
Allianz global investors
Munich
2 Jahre 7 Monate
2019-02 - 2021-08

Lead Engineer ServiceNow

ServiceNow platform Architecture & IT Asset Management Process Owner Service-Management ITIL CMDB
ServiceNow platform Architecture & IT Asset Management Process Owner
ServiceNow platform owner, end to end responsibility of the internal instance and its architecture, team lead of a small ServiceNow development team and asset & configuration management process owner. Standardization and implementation of the local ITSM processes based on ServiceNow capabilities in order to align with the other EMEA offices, as well as working on a project for the migration of the local processes and operations to a new EMEA ServiceNow instance. 
  • Asset & Configuration management (SACM) process owner, asset & CI lifecycle definition, managing the CMDB, implementing automations to ensure high quality, KPIs definition, reporting and continues process improvements. 
  • ITSM Processes implementation (incident, change, problem, request, asset, knowledge) 
  • Service Catalog and catalog items implementation
  • Service Portal design based on the standard ServiceNow portal 
  • ServiceNow Instance implementation, administration, maintenance and development based on business demands 
  • Internal consulting role to business regarding the tool?s capabilities and possible implementation options

(Employed Internally)

ServiceNow
Service-Management ITIL CMDB
München
1 Jahr
2018-02 - 2019-01

ServiceNow Self Service Portal

ServiceNow Lead Engineer Service-Management ITIL UX-Design
ServiceNow Lead Engineer

ServiceNow platform owner for Audi, request management process definition and implementation of the service catalog and catalog items. Responsible for Audi?s new service portal design based on ServiceNow standard portal, for better user experience and a user friendly environment. Plus, onboarding of new services to the platform and consulting the internal teams about the tool?s capabilities.

  • Audi Service Portal design and standard UI guidelines and processes definition 
  • Service Request form standardization for a similar look and feel and catalog items implementation 
  • Managing external service providers for the platform development and support

(Employed Internally)

ServiceNow
Service-Management ITIL UX-Design
Ingolstadt, Donau
1 Jahr 4 Monate
2016-01 - 2017-04

CMDB Process Definition & ServiceNow Implementation

ITSM Process Owner Service-Management CMDB ITIL
ITSM Process Owner


Being part of the global IT service management team of Intel's Engineering Computing group working on improving existing IT processes with ServiceNow and implementing new ones based on ITIL and focused on customer satisfaction and operational excellence.

  • Asset & Configuration Management process owner (for Intel?s data centers worldwide) and ServiceNow implementation 
  • Asset & CI lifecycle process definition and how to manage assets & CIs properly in order to maintain the CMDB data quality, define KPIs and CMDB reporting. 
  • Request Fulfillment process owner and catalog item implementation. 
  • Incident Escalations Manager 
  • Coordinating datacenter maintenance windows for Munich?s datacenter (downtimes)


(Employed Internally)

ServiceNow
Service-Management CMDB ITIL
München

Position

ServiceNow Beratung

ITSM, ITAM, CMDB

IT Service Management

Kompetenzen

Top-Skills

ServiceNow IT Service Management IT Asset Management ITIL Configuration Management Request Management Incident Management ITSM Process Management IT-Betrieb Changemanagement

Produkte / Standards / Erfahrungen / Methoden

ServiceNow ITSM
Experte
ServiceNow ITOM
Fortgeschritten
ServiceNow ITBM
Fortgeschritten
ServiceNow IT Asset Management
Experte
ITIL Foundation
Experte

Branchen

ServiceNow

ITIL

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