Migration from IBM Control Desk to ServiceNow ITAM
IT Hardware Asset Management Process definition
ServiceNow ITAM Implementation
ServiceNow platform owner for Audi, request management process definition and implementation of the service catalog and catalog items. Responsible for Audi?s new service portal design based on ServiceNow standard portal, for better user experience and a user friendly environment. Plus, onboarding of new services to the platform and consulting the internal teams about the tool?s capabilities.
Being part of the global IT service management team of Intel's Engineering Computing group working on improving existing IT processes with ServiceNow and implementing new ones based on ITIL and focused on customer satisfaction and operational excellence.
ITSM, ITAM, CMDB
IT Service Management
Direktester geht's nicht! Ganz einfach Freelancer finden und direkt Kontakt aufnehmen.