a Randstad company

IT Service Management, servicenow, itil, process management, ITSM

Profil
Top-Skills
ServiceNow IT Service Management IT Asset Management ITIL Configuration Management Request Management Incident Management ITSM Process Management IT-Betrieb Changemanagement
Verfügbar ab
01.02.2023
Bald verfügbar - Für planbare Projekte: Der Experte steht für neue Folgeprojekte zur Verfügung.
Verfügbar zu
100%
davon vor Ort
0%
Einsatzorte

PLZ-Gebiete
Länder
Ganz Deutschland, Österreich
Remote-Arbeit
möglich
Art des Profiles
Freiberufler / Selbstständiger
Der Experte ist als Einzelperson freiberuflich oder selbstständig tätig.

5 Monate

2022-11

2023-03

IT Asset Management Process Implementation ServiceNow

Product Owner ServiceNow ITIL Zertifizierung Service-Management
Rolle
Product Owner
Produkte
Service-Management
Kenntnisse
ServiceNow ITIL Zertifizierung Service-Management
9 Monate

2022-01

2022-09

IT Asset & Configuration Management Process Owner - ServiceNow

IT Asset & Configuration management process owner Service-Management CMDB ITIL
Rolle
IT Asset & Configuration management process owner
Projektinhalte
  • IT Asset Management process & lifecycle definition
  • Managing the day-to-day activities of the process, including establishing priorities and work assignments 
  • Tracking compliance to policies and procedures and resolving or escalating any compliance issues 
  • Facilitating asset & configuration management audits 
  • Reviewing and approving significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed 
  • Mentoring the organization of CMDB services, concepts, policies, and procedures 
  • Providing and approving all requirements, use cases, user stories, etc. to support new or improving Asset & CMDB  functionality 
  • Reviewing and publishing asset & configuration management reporting
  • ServiceNow CMDB maintenance, plus implementing solutions to improve the data quality.


(Employed Internally)

Produkte
Servicenow
Kenntnisse
Service-Management CMDB ITIL
Kunde
Allianz global investors
Einsatzort
Munich
2 Jahre 7 Monate

2019-02

2021-08

ServiceNow ITSM Lead Engineer & Platform Architect

ServiceNow platform Architecture & IT Asset Management Process Owner Service-Management ITIL CMDB
Rolle
ServiceNow platform Architecture & IT Asset Management Process Owner
Projektinhalte
ServiceNow platform owner, end to end responsibility of the internal instance and its architecture, team lead of a small ServiceNow development team and asset & configuration management process owner. Standardization and implementation of the local ITSM processes based on ServiceNow capabilities in order to align with the other EMEA offices, as well as working on a project for the migration of the local processes and operations to a new EMEA ServiceNow instance. 
  • Asset & Configuration management (SACM) process owner, asset & CI lifecycle definition, managing the CMDB, implementing automations to ensure high quality, KPIs definition, reporting and continues process improvements. 
  • ITSM Processes implementation (incident, change, problem, request, asset, knowledge) 
  • Service Catalog and catalog items implementation
  • Service Portal design based on the standard ServiceNow portal 
  • ServiceNow Instance implementation, administration, maintenance and development based on business demands 
  • Internal consulting role to business regarding the tool?s capabilities and possible implementation options

(Employed Internally)

Produkte
ServiceNow
Kenntnisse
Service-Management ITIL CMDB
Einsatzort
München
1 Jahr

2018-02

2019-01

ServiceNow Self Service Portal

ServiceNow Lead Engineer Service-Management ITIL UX-Design
Rolle
ServiceNow Lead Engineer
Projektinhalte

ServiceNow platform owner for Audi, request management process definition and implementation of the service catalog and catalog items. Responsible for Audi?s new service portal design based on ServiceNow standard portal, for better user experience and a user friendly environment. Plus, onboarding of new services to the platform and consulting the internal teams about the tool?s capabilities.

  • Audi Service Portal design and standard UI guidelines and processes definition 
  • Service Request form standardization for a similar look and feel and catalog items implementation 
  • Managing external service providers for the platform development and support

(Employed Internally)

Produkte
ServiceNow
Kenntnisse
Service-Management ITIL UX-Design
Einsatzort
Ingolstadt, Donau
1 Jahr 4 Monate

2016-01

2017-04

CMDB Process Definition & ServiceNow Implementation

ITSM Process Owner Service-Management CMDB ITIL
Rolle
ITSM Process Owner
Projektinhalte


Being part of the global IT service management team of Intel's Engineering Computing group working on improving existing IT processes with ServiceNow and implementing new ones based on ITIL and focused on customer satisfaction and operational excellence.

  • Asset & Configuration Management process owner (for Intel?s data centers worldwide) and ServiceNow implementation 
  • Asset & CI lifecycle process definition and how to manage assets & CIs properly in order to maintain the CMDB data quality, define KPIs and CMDB reporting. 
  • Request Fulfillment process owner and catalog item implementation. 
  • Incident Escalations Manager 
  • Coordinating datacenter maintenance windows for Munich?s datacenter (downtimes)


(Employed Internally)

Produkte
ServiceNow
Kenntnisse
Service-Management CMDB ITIL
Einsatzort
München

Asset & Configuration management process owner & servicesnow implementation

Englisch Verhandlungssicher
Deutsch Fortgeschritten
Griechisch Muttersprache

Top Skills
ServiceNow IT Service Management IT Asset Management ITIL Configuration Management Request Management Incident Management ITSM Process Management IT-Betrieb Changemanagement
Produkte / Standards / Erfahrungen / Methoden
ServiceNow ITSM
Experte
ServiceNow ITOM
Fortgeschritten
ServiceNow ITBM
Fortgeschritten
ServiceNow IT Asset Management
Experte
ITIL Foundation
Experte
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