Migration from IBM Control Desk to ServiceNow ITAM
IT Hardware Asset Management Process definition
ServiceNow ITAM Implementation 

• IT Asset Management process & lifecycle definition
• Managing the day-to-day activities of the process, including establishing priorities and work assignments 
• Tracking compliance to policies and procedures and resolving or escalating any compliance issues 
• Facilitating asset & configuration management audits 
• Reviewing and approving significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed 
• Mentoring the organization of CMDB services, concepts, policies, and procedures 
• Providing and approving all requirements, use cases, user stories, etc. to support new or improving Asset & CMDB  functionality 
• Reviewing and publishing asset & configuration management reporting
• ServiceNow CMDB maintenance, plus implementing solutions to improve the data quality.

(Employed Internally)

ServiceNow platform owner for Audi, request management process definition and implementation of the service catalog and catalog items. Responsible for Audi?s new service portal design based on ServiceNow standard portal, for better user experience and a user friendly environment. Plus, onboarding of new services to the platform and consulting the internal teams about the tool?s capabilities.

• Audi Service Portal design and standard UI guidelines and processes definition 
• Service Request form standardization for a similar look and feel and catalog items implementation 
• Managing external service providers for the platform development and support
  
  

(Employed Internally)

Being part of the global IT service management team of Intel's Engineering Computing group working on improving existing IT processes with ServiceNow and implementing new ones based on ITIL and focused on customer satisfaction and operational excellence.

• Asset & Configuration Management process owner (for Intel?s data centers worldwide) and ServiceNow implementation 
• Asset & CI lifecycle process definition and how to manage assets & CIs properly in order to maintain the CMDB data quality, define KPIs and CMDB reporting. 
• Request Fulfillment process owner and catalog item implementation. 
• Incident Escalations Manager 
• Coordinating datacenter maintenance windows for Munich?s datacenter (downtimes)

(Employed Internally)