Project Management, CRM Admin, Product Management, Product Ownership, Business Analyst
Aktualisiert am 24.06.2026
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 07.07.2026
Verfügbar zu: 100%
davon vor Ort: 100%
agiles Projektmanagement
CRM
Product Management
Scrum Master
English
Business Fluent - C1
German
Conversational - A2

Einsatzorte

Einsatzorte

Deutschland
möglich

Projekte

Projekte

2 years 7 months
2022-11 - 2025-05

Commercial Process & CRM Governance

Product Owner
Product Owner
Led CRM governance and commercial process initiatives supporting scalable sales operations across project-based business environments in India.
  • Owned HubSpot workflows across consultation tracking, quotation followups, payment stages, and customer progression processes to improve commercial visibility and follow-up consistency across sales teams.
  • Managed CRM backlog activities including workflow prioritisation, enhancement planning, release coordination, and issue follow up in collaboration with business and engineering stakeholders.
  • Worked with cross functional teams on business requirements, CRM integrations, and process alignment initiatives across quotation tracking, reporting workflows, and related commercial systems.
  • Developed KPI dashboards and reporting views supporting operational reviews, sales visibility and business planning discussions for commercial stakeholders.
  • Led onboarding support, CRM adoption activities and process documentation initiatives to improve workflow consistency and user alignment across project and sales operations.
  • Improved operational efficiency by streamlining reporting processes and reducing manual coordination efforts across commercial activities.
Livspace India Private Limited
Banglore (India)
2 years 5 months
2020-06 - 2022-10

Sales Ops & Workflow Management

Product Owner
Product Owner
Owned CRM process execution and sales workflow management initiatives within fast-paced sales and property marketing operations.
  • Managed Salesforce workflows related to lead allocation, followvup tracking, sales funnel progression, and operational reporting across regional sales teams.
  • Owned workflow improvement initiatives supporting response tracking, process standardization, and operational alignment across sales and business functions.
  • Defined reporting requirements and supported sales planning activities through CRM process updates, operational visibility improvements and workflow optimisation efforts.
  • Reviewed sales reports, engagement trends, and funnel performance metrics to support business reviews and commercial decision making discussions.
  • Led workflow QA, customer data validation and issue resolution activities with operational and technical teams to strengthen process reliability.
SQUARE YARDS
Banglore (India)
9 months
2019-09 - 2020-05

Support for CRM processes

Operations Analyst
Operations Analyst
Supported CRM operations and reporting coordination activities across APAC teams within enterprise and matrix driven environments.
  • Assisted in maintaining CRM operational activities supporting regional business coordination across enterprise functions.
  • Supported dashboard preparation and reporting governance activities for internal business stakeholders.
  • Coordinated documentation and workflow update activities with technical and operational teams across APAC processes.
  • Assisted in preparing reporting inputs and operational support materials for cross-functional business requirements.
  • Contributed to process standardisation initiatives focused on improving workflow accuracy and operational consistency.
Harman International - Samsung Group
Pune (India)

Aus- und Weiterbildung

Aus- und Weiterbildung

Master of Business Administration
University of Pune (India)

Bachelor of Computer Science
University of Berhampur (India)

CERTIFICATIONS
  • HubSpot Revenue Operations Certification - Hubspot
  • Sales Operations & CRM Fundamentals ? Salesforce
  • Data Analysis & Visualisation with Power BI ? Microsoft
  • Agile Project Management with Jira ? Atlassian
  • Generative AI for Business & Prompt Engineering ? Udemy
  • Introduction to Microsoft Azure Cloud Services ? Microsoft

Kompetenzen

Kompetenzen

Top-Skills

agiles Projektmanagement CRM Product Management Scrum Master

Produkte / Standards / Erfahrungen / Methoden

PROFILE
Product Owner with 5+ years of experience working at the intersection of CRM, sales operations and business systems across digital and enterprise environments. Experienced in translating business needs into structured processes in collaboration with sales, analytics and technical teams. Brings a practical approach to stakeholder coordination, workflow prioritisation and commercial process alignment with a strong focus on data quality and scalable ways of working.

TOOLS
  • HubSpot CRM 
  • Salesforce 
  • Power BI 
  • Microsoft 365 
  • Advanced Excel 
  • Google Analytics
  • Jira 
  • Confluence
  • Miro
  • ServiceNow 
  • ChatGPT 
  • Claude

SKILLS
  • Agile Delivery (Scrum, Kanban)
  • Backlog Prioritization
  • Requirements Gathering
  • CRM Governance
  • Workflow Management
  • Process Optimization &
  • Standardization
  • KPI Reporting & Delivery
  • Roadmap & Operational Planning
  • Stakeholder Management

Einsatzorte

Einsatzorte

Deutschland
möglich

Projekte

Projekte

2 years 7 months
2022-11 - 2025-05

Commercial Process & CRM Governance

Product Owner
Product Owner
Led CRM governance and commercial process initiatives supporting scalable sales operations across project-based business environments in India.
  • Owned HubSpot workflows across consultation tracking, quotation followups, payment stages, and customer progression processes to improve commercial visibility and follow-up consistency across sales teams.
  • Managed CRM backlog activities including workflow prioritisation, enhancement planning, release coordination, and issue follow up in collaboration with business and engineering stakeholders.
  • Worked with cross functional teams on business requirements, CRM integrations, and process alignment initiatives across quotation tracking, reporting workflows, and related commercial systems.
  • Developed KPI dashboards and reporting views supporting operational reviews, sales visibility and business planning discussions for commercial stakeholders.
  • Led onboarding support, CRM adoption activities and process documentation initiatives to improve workflow consistency and user alignment across project and sales operations.
  • Improved operational efficiency by streamlining reporting processes and reducing manual coordination efforts across commercial activities.
Livspace India Private Limited
Banglore (India)
2 years 5 months
2020-06 - 2022-10

Sales Ops & Workflow Management

Product Owner
Product Owner
Owned CRM process execution and sales workflow management initiatives within fast-paced sales and property marketing operations.
  • Managed Salesforce workflows related to lead allocation, followvup tracking, sales funnel progression, and operational reporting across regional sales teams.
  • Owned workflow improvement initiatives supporting response tracking, process standardization, and operational alignment across sales and business functions.
  • Defined reporting requirements and supported sales planning activities through CRM process updates, operational visibility improvements and workflow optimisation efforts.
  • Reviewed sales reports, engagement trends, and funnel performance metrics to support business reviews and commercial decision making discussions.
  • Led workflow QA, customer data validation and issue resolution activities with operational and technical teams to strengthen process reliability.
SQUARE YARDS
Banglore (India)
9 months
2019-09 - 2020-05

Support for CRM processes

Operations Analyst
Operations Analyst
Supported CRM operations and reporting coordination activities across APAC teams within enterprise and matrix driven environments.
  • Assisted in maintaining CRM operational activities supporting regional business coordination across enterprise functions.
  • Supported dashboard preparation and reporting governance activities for internal business stakeholders.
  • Coordinated documentation and workflow update activities with technical and operational teams across APAC processes.
  • Assisted in preparing reporting inputs and operational support materials for cross-functional business requirements.
  • Contributed to process standardisation initiatives focused on improving workflow accuracy and operational consistency.
Harman International - Samsung Group
Pune (India)

Aus- und Weiterbildung

Aus- und Weiterbildung

Master of Business Administration
University of Pune (India)

Bachelor of Computer Science
University of Berhampur (India)

CERTIFICATIONS
  • HubSpot Revenue Operations Certification - Hubspot
  • Sales Operations & CRM Fundamentals ? Salesforce
  • Data Analysis & Visualisation with Power BI ? Microsoft
  • Agile Project Management with Jira ? Atlassian
  • Generative AI for Business & Prompt Engineering ? Udemy
  • Introduction to Microsoft Azure Cloud Services ? Microsoft

Kompetenzen

Kompetenzen

Top-Skills

agiles Projektmanagement CRM Product Management Scrum Master

Produkte / Standards / Erfahrungen / Methoden

PROFILE
Product Owner with 5+ years of experience working at the intersection of CRM, sales operations and business systems across digital and enterprise environments. Experienced in translating business needs into structured processes in collaboration with sales, analytics and technical teams. Brings a practical approach to stakeholder coordination, workflow prioritisation and commercial process alignment with a strong focus on data quality and scalable ways of working.

TOOLS
  • HubSpot CRM 
  • Salesforce 
  • Power BI 
  • Microsoft 365 
  • Advanced Excel 
  • Google Analytics
  • Jira 
  • Confluence
  • Miro
  • ServiceNow 
  • ChatGPT 
  • Claude

SKILLS
  • Agile Delivery (Scrum, Kanban)
  • Backlog Prioritization
  • Requirements Gathering
  • CRM Governance
  • Workflow Management
  • Process Optimization &
  • Standardization
  • KPI Reporting & Delivery
  • Roadmap & Operational Planning
  • Stakeholder Management

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