2023 - today: PLM System

Customer: PROCAD, Revalize, Cologne (Germany)
Role: IT Project Manager

Tasks:
Leading and managing IT projects with a focus on migrating clients to Revalize's advanced PLM solutions (PRO.FILE) for the manufacturing sector. Key responsibilities include planning and executing migration strategies, coordinating crossfunctional teams, and ensuring seamless transitions that align with customer goals and timelines, all while maintaining high standards of quality and customer satisfaction.

---

2021 - 2023: Demand & IT portfolio management processes for internal IT projects

Customer: HTEC Group, Belgrade (Serbia)
Role: IT-Demand & Internal Portfolio Management Lead

Tasks:
Developed and implemented the Demand & IT Portfolio Management process for internal IT projects. Led an IT team to collect and analyze business demands, initiate and prioritize projects, and align with strategic and capacity planning. Oversaw business case preparation, Make vs. Buy analyses, vendor selection, and coordinated cross-departmental work. Managed the implementation of key IT projects and maintained strong relationships with internal clients and senior leadership, providing regular portfolio performance updates.

---

2018 - 2020: CRM System

Customer: Hamburg Süd IT, Maersk Group, Hamburg (Germany)
Role: Demand Expert/ Project Manager

Tasks:
Coordinated multiple business units to achieve corporate goals and strategies aligned with company priorities. Developed and implemented effective plans, providing technological solutions for the Sales & Marketing unit. Advised on aligning new tooling with business objectives to drive continuous process and performance improvement. Established CRM project strategy and designs, enhancing customer relations. Developed a short-term IT roadmap for CRM to meet and exceed customer needs. Key Accomplishments:

• Developed a hybrid project method for a CRM project in Salesforce within a matrix organization
• Managed a $1M CRM project integrating business processes and IT systems during a company merger, coordinating internal resources and external vendors alongside an agile team
• Led IT system adjustments, overseeing demand submissions, coordinating with IT and enterprise architecture, and managing resource and budget approvals

---

2014 - 2018: Business Analysis/ Solution Design/ Project Management - PLM System

Customer: Imperial Tobacco Holding International, Hamburg (Germany)
Role: In-house Consultant

Tasks:
Managed overall project life cycle; analyzed potential risk in projects and provided effective solutions to mitigate risks. Guided and consulted to meet and exceed organizational goal with technical solutions to drive business, process improvements for product compliance business unit.Translated stakeholder business requirements into tangible deliverables, such as business process diagrams, functional specifications, user cases, user stories, data model diagrams, and solution architecture diagrams. Supervised and coached high performing and cross-functional staff and delivered trainings for the PLM software solution. Key Accomplishments:

• Led introduction of AGILE approach to Stream of PLM project for the smooth transition of business
• Delivered user management module of PLM system

---

2010 - 2014: PLM Software

Customer: Siemens Industry Software GmbH, Bonn (Germany)
Role: Application Engineer

Tasks:
Directed and conducted customer analysis, while responding to customer needs and provide innovative solutions to common problems in close collaboration with development, system test and product management departments. Delivered consultancy for PLM Industry SoftwareCOMOS and identify bottlenecks or areas for improvement. Provided technical support, designed or re-designed, developed, and implemented complex software programs to Support key clients. Key Accomplishments:

• Provide consistent insights and standardized the client specific software product information, while supporting workflows in SIEBEL CRM Tool resulting in reduction of response time
• Accomplished improvement of performance and defined KPIs in technical support department by creating metric for service requests, and workflow optimization according to Lean principles