Project Management 

Requirement Analysis 

Setup Testing Strategy 

Coordinate Unit Testing 

Execute Integration & Functional Testing 

Documentation & Knowledge Transfer 

Identify the opportunity for digital digital platform integration to improve service efficiency within the institution and enhance the user experience; 

Documentation and process optimization for implementing the complaints module;  

Develop SEO presentations and communication strategy to promote the benefits of the CityApp utilization within the institution and for the public.  

Identify RPA opportunities for the optimization of the Procurement process in BQMS; 

Documentation and Business Case studies for presenting the opportunities;  

Overseeing the RPA implementation, testing and hyper care activities; 

Training and support of internal stakeholders.