Analysis, design and optimization of the SAP C4C Sales and Service Cloud
SAP CX Application EngineerIntegration : SAP CPI (iFlowsadaptersIDoc)...
SAP CX Application Engineer
Implemented SAP S/4HANA for a Fortune 500 client, achieving a 25% reduction in processing time.
Supported a multi-phase SAP CX upgrade, resulting in improved system stability and a 20% decrease in downtime through effective planning.
Identified and resolved issues by coordinating with teams internationally, achieving a 90% satisfaction rate from stakeholders.
Customized and conceptually developed SAP QM systems in coordination with the specialist departments, resulting a 40% decrease in post-deployment phase.
Collaborated with cross-functional teams and developed functional configurations across SAP SD, MM, FICO reducing data discrepancies by 30%.
Led cross-functional teams in agile environments, e.g., user stories, improving project delivery speed by 30%.
SAP S/4 HANASAP
CXSAP C4CSAP Sales CloudSAP
Service CloudSAP Commerce CloudSAP SD/MM (exposure)SAP EWM
Integration : SAP CPI (iFlowsadaptersIDoc)SAP PI/POSAP
Cloud Integration
SAP LABS, Bangalore (India)
1 Jahr 8 Monate
2014-05 - 2015-12
Customized and conceptually developed SAP QM systems,and enforced them using Dynatrace and CI/CD pipelines (Jenkins), resulting in 45% fewer defects.
SAP QA Specialist
SAP QA Specialist
Collaborated with cross-functional teams to understand business requirements and develop appropriate test scenarios, resulting in a 20% decrease in post-implementation issues.
Managed a portfolio of 20+ client accounts, identifying opportunities to upsell and cross-sell SAP solutions, resulting in a 45% increase in revenue.
Customized and conceptually developed SAP QM systems, including Shipping
processes, in coordination with the business departments, resulting in a 40% reduction in post-implementation issues.
Automated testing tools were introduced, reducing manual testing effort by 40% and significantly improving the accuracy and efficiency of the testing process using Selenium, and resulting in 50% cost savings.
SAP LABS, Bangalore (India)
6 Monate
2012-09 - 2013-02
Creation of data and process models
Senior Business AnalystSQLPython (basic)M-Query...
Senior Business Analyst
Create data and process models for customer's business requirements
Engaged client to gather software requirements/business rules, and ensure alignment with development teams
Analyzed client's business requirements and processes through document analysis, interviews, workshops, and workflow analysis
Created presentations in concise & well-researched manner on new product feature ideas & opportunities by collaborating with product owners
Involved in Strategic Consulting, including business plan & sales strategy development
Analyzed qualitative and quantitative data to uncover competition and industry information to drive business revenue
Analyzed qualitative and quantitative data to uncover competition and industry information to drive business revenue
Gathered information, analyzed business objectives and solutions and allocated relevant data to different teams
Collaborated with different stakeholders to ensure business and technology alignment
MPG Business Information Systems P Ltd, New Delhi (India)
1 Jahr 8 Monate
2010-08 - 2012-03
Research Executive
Drive test resourcing, plans and artifacts for all phases of SDLC
Execute and evaluate automation scripts and or occasional manual test cases and Isolate, replicate, and report defects and verify defect fixes
Conducted workload assessments and devised new operational processes that led to a 40% increase in productivity
Prognosys e Services Pvt. Ltd., New Delhi (India)
Aus- und Weiterbildung
Aus- und Weiterbildung
1 Jahr 4 Monate
2025-01 - heute
AI for SAP CX
Munich
Munich
4 Monate
2024-08 - 2024-11
SAP BTP
Munich
Munich
8 Monate
2022-02 - 2022-09
German B1 Course
Deutsche Akademie, Munich
Deutsche Akademie, Munich
2 Monate
2013-07 - 2013-08
CRM 7.0 EHP 1
Lithan Genovate, Bangalore
Lithan Genovate, Bangalore
3 Jahre 8 Monate
2006-08 - 2010-03
Study - Information Technology
Bachelor (B.Tech), Graphic Era University, Dehradun (India)
Bachelor (B.Tech)
Graphic Era University, Dehradun (India)
Kompetenzen
Kompetenzen
Top-Skills
SAP C4CAcceptance TestAgiles TestenCloud EngineerTestanalyst
Produkte / Standards / Erfahrungen / Methoden
Leadership
Attention to Detail
Problem Solving
Teamwork
Interpersonal Communication
Selenium
SAP BTP
SAP QA
SAP IBP
SAP Fiori
SAP Sales & Service Cloud
SAP Cloud Integration
SAP S4 HANA
SAP C4C
SAP CX
Einsatzorte
Einsatzorte
München (+50km) München (+50km)
Deutschland
möglich
Projekte
Projekte
4 Jahre 8 Monate
2016-01 - 2020-08
Analysis, design and optimization of the SAP C4C Sales and Service Cloud
SAP CX Application EngineerIntegration : SAP CPI (iFlowsadaptersIDoc)...
SAP CX Application Engineer
Implemented SAP S/4HANA for a Fortune 500 client, achieving a 25% reduction in processing time.
Supported a multi-phase SAP CX upgrade, resulting in improved system stability and a 20% decrease in downtime through effective planning.
Identified and resolved issues by coordinating with teams internationally, achieving a 90% satisfaction rate from stakeholders.
Customized and conceptually developed SAP QM systems in coordination with the specialist departments, resulting a 40% decrease in post-deployment phase.
Collaborated with cross-functional teams and developed functional configurations across SAP SD, MM, FICO reducing data discrepancies by 30%.
Led cross-functional teams in agile environments, e.g., user stories, improving project delivery speed by 30%.
SAP S/4 HANASAP
CXSAP C4CSAP Sales CloudSAP
Service CloudSAP Commerce CloudSAP SD/MM (exposure)SAP EWM
Integration : SAP CPI (iFlowsadaptersIDoc)SAP PI/POSAP
Cloud Integration
SAP LABS, Bangalore (India)
1 Jahr 8 Monate
2014-05 - 2015-12
Customized and conceptually developed SAP QM systems,and enforced them using Dynatrace and CI/CD pipelines (Jenkins), resulting in 45% fewer defects.
SAP QA Specialist
SAP QA Specialist
Collaborated with cross-functional teams to understand business requirements and develop appropriate test scenarios, resulting in a 20% decrease in post-implementation issues.
Managed a portfolio of 20+ client accounts, identifying opportunities to upsell and cross-sell SAP solutions, resulting in a 45% increase in revenue.
Customized and conceptually developed SAP QM systems, including Shipping
processes, in coordination with the business departments, resulting in a 40% reduction in post-implementation issues.
Automated testing tools were introduced, reducing manual testing effort by 40% and significantly improving the accuracy and efficiency of the testing process using Selenium, and resulting in 50% cost savings.
SAP LABS, Bangalore (India)
6 Monate
2012-09 - 2013-02
Creation of data and process models
Senior Business AnalystSQLPython (basic)M-Query...
Senior Business Analyst
Create data and process models for customer's business requirements
Engaged client to gather software requirements/business rules, and ensure alignment with development teams
Analyzed client's business requirements and processes through document analysis, interviews, workshops, and workflow analysis
Created presentations in concise & well-researched manner on new product feature ideas & opportunities by collaborating with product owners
Involved in Strategic Consulting, including business plan & sales strategy development
Analyzed qualitative and quantitative data to uncover competition and industry information to drive business revenue