At SAP LABS, my tenure as an SAP CX Application Engineer in SAP Sales Cloud and Service Cloud, where I've committed to optimizing cloud solutions.
Aktualisiert am 19.02.2026
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 18.02.2026
Verfügbar zu: 100%
davon vor Ort: 100%
SAP C4C
Acceptance Test
Agiles Testen
Cloud Engineer
Testanalyst
German
English

Einsatzorte

Einsatzorte

München (+50km) München (+50km)
Deutschland
möglich

Projekte

Projekte

4 Jahre 8 Monate
2016-01 - 2020-08

Analysis, design and optimization of the SAP C4C Sales and Service Cloud

SAP CX Application Engineer Integration : SAP CPI (iFlows adapters IDoc) ...
SAP CX Application Engineer

  • Implemented SAP S/4HANA for a Fortune 500 client, achieving a 25% reduction in processing time.
  • Supported a multi-phase SAP CX upgrade, resulting in improved system stability and a 20% decrease in downtime through effective planning.
  • Identified and resolved issues by coordinating with teams internationally, achieving a 90% satisfaction rate from stakeholders.
  • Customized and conceptually developed SAP QM systems in coordination with the specialist departments, resulting a 40% decrease in post-deployment phase.
  • Collaborated with cross-functional teams and developed functional configurations across SAP SD, MM, FICO reducing data discrepancies by 30%.
  • Led cross-functional teams in agile environments, e.g., user stories, improving project delivery speed by 30%.


SAP S/4 HANA SAP CX SAP C4C SAP Sales Cloud SAP Service Cloud SAP Commerce Cloud SAP SD/MM (exposure) SAP EWM
Integration : SAP CPI (iFlows adapters IDoc) SAP PI/PO SAP Cloud Integration
SAP LABS, Bangalore (India)
1 Jahr 8 Monate
2014-05 - 2015-12

Customized and conceptually developed SAP QM systems,and enforced them using Dynatrace and CI/CD pipelines (Jenkins), resulting in 45% fewer defects.

SAP QA Specialist
SAP QA Specialist
  • Collaborated with cross-functional teams to understand business requirements and develop appropriate test scenarios, resulting in a 20% decrease in post-implementation issues.
  • Managed a portfolio of 20+ client accounts, identifying opportunities to upsell and cross-sell SAP solutions, resulting in a 45% increase in revenue.
  • Customized and conceptually developed SAP QM systems, including Shipping

processes, in coordination with the business departments, resulting in a 40% reduction in post-implementation issues.

  • Automated testing tools were introduced, reducing manual testing effort by 40% and significantly improving the accuracy and efficiency of the testing process using Selenium, and resulting in 50% cost savings.













SAP LABS, Bangalore (India)
6 Monate
2012-09 - 2013-02

Creation of data and process models

Senior Business Analyst SQL Python (basic) M-Query ...
Senior Business Analyst
  • Create data and process models for customer's business requirements
  • Engaged client to gather software requirements/business rules, and ensure alignment with development teams
  • Analyzed client's business requirements and processes through document analysis, interviews, workshops, and workflow analysis
  • Created presentations in concise & well-researched manner on new product feature ideas & opportunities by collaborating with product owners
  • Involved in Strategic Consulting, including business plan & sales strategy development
  • Analyzed qualitative and quantitative data to uncover competition and industry information to drive business revenue
Analytics & QA: Selenium Dynatrace CI/CD (Jenkins) QA automation test management (Jira) Risk Analyzer
SQL Python (basic) M-Query DAX Power BI
Progressive Infotech Pvt. Ltd., New Delhi (India)
7 Monate
2012-03 - 2012-09

Analysis of qualitative and quantitative data

Senior Executive - Inside Sales
Senior Executive - Inside Sales
  • Analyzed qualitative and quantitative data to uncover competition and industry information to drive business revenue
  • Gathered information, analyzed business objectives and solutions and allocated relevant data to different teams
  • Collaborated with different stakeholders to ensure business and technology alignment
MPG Business Information Systems P Ltd, New Delhi (India)
1 Jahr 8 Monate
2010-08 - 2012-03

Research Executive

  • Drive test resourcing, plans and artifacts for all phases of SDLC
  • Execute and evaluate automation scripts and or occasional manual test cases and Isolate, replicate, and report defects and verify defect fixes
  • Conducted workload assessments and devised new operational processes that led to a 40% increase in productivity
Prognosys e Services Pvt. Ltd., New Delhi (India)

Aus- und Weiterbildung

Aus- und Weiterbildung

1 Jahr 4 Monate
2025-01 - heute

AI for SAP CX

Munich
Munich
4 Monate
2024-08 - 2024-11

SAP BTP

Munich
Munich
8 Monate
2022-02 - 2022-09

German B1 Course

Deutsche Akademie, Munich
Deutsche Akademie, Munich
2 Monate
2013-07 - 2013-08

CRM 7.0 EHP 1

Lithan Genovate, Bangalore
Lithan Genovate, Bangalore
3 Jahre 8 Monate
2006-08 - 2010-03

Study - Information Technology

Bachelor (B.Tech), Graphic Era University, Dehradun (India)
Bachelor (B.Tech)
Graphic Era University, Dehradun (India)

Kompetenzen

Kompetenzen

Top-Skills

SAP C4C Acceptance Test Agiles Testen Cloud Engineer Testanalyst

Produkte / Standards / Erfahrungen / Methoden

Leadership
Attention to Detail
Problem Solving
Teamwork
Interpersonal Communication
Selenium
SAP BTP
SAP QA
SAP IBP
SAP Fiori
SAP Sales & Service Cloud
SAP Cloud Integration
SAP S4 HANA
SAP C4C
SAP CX

Einsatzorte

Einsatzorte

München (+50km) München (+50km)
Deutschland
möglich

Projekte

Projekte

4 Jahre 8 Monate
2016-01 - 2020-08

Analysis, design and optimization of the SAP C4C Sales and Service Cloud

SAP CX Application Engineer Integration : SAP CPI (iFlows adapters IDoc) ...
SAP CX Application Engineer

  • Implemented SAP S/4HANA for a Fortune 500 client, achieving a 25% reduction in processing time.
  • Supported a multi-phase SAP CX upgrade, resulting in improved system stability and a 20% decrease in downtime through effective planning.
  • Identified and resolved issues by coordinating with teams internationally, achieving a 90% satisfaction rate from stakeholders.
  • Customized and conceptually developed SAP QM systems in coordination with the specialist departments, resulting a 40% decrease in post-deployment phase.
  • Collaborated with cross-functional teams and developed functional configurations across SAP SD, MM, FICO reducing data discrepancies by 30%.
  • Led cross-functional teams in agile environments, e.g., user stories, improving project delivery speed by 30%.


SAP S/4 HANA SAP CX SAP C4C SAP Sales Cloud SAP Service Cloud SAP Commerce Cloud SAP SD/MM (exposure) SAP EWM
Integration : SAP CPI (iFlows adapters IDoc) SAP PI/PO SAP Cloud Integration
SAP LABS, Bangalore (India)
1 Jahr 8 Monate
2014-05 - 2015-12

Customized and conceptually developed SAP QM systems,and enforced them using Dynatrace and CI/CD pipelines (Jenkins), resulting in 45% fewer defects.

SAP QA Specialist
SAP QA Specialist
  • Collaborated with cross-functional teams to understand business requirements and develop appropriate test scenarios, resulting in a 20% decrease in post-implementation issues.
  • Managed a portfolio of 20+ client accounts, identifying opportunities to upsell and cross-sell SAP solutions, resulting in a 45% increase in revenue.
  • Customized and conceptually developed SAP QM systems, including Shipping

processes, in coordination with the business departments, resulting in a 40% reduction in post-implementation issues.

  • Automated testing tools were introduced, reducing manual testing effort by 40% and significantly improving the accuracy and efficiency of the testing process using Selenium, and resulting in 50% cost savings.













SAP LABS, Bangalore (India)
6 Monate
2012-09 - 2013-02

Creation of data and process models

Senior Business Analyst SQL Python (basic) M-Query ...
Senior Business Analyst
  • Create data and process models for customer's business requirements
  • Engaged client to gather software requirements/business rules, and ensure alignment with development teams
  • Analyzed client's business requirements and processes through document analysis, interviews, workshops, and workflow analysis
  • Created presentations in concise & well-researched manner on new product feature ideas & opportunities by collaborating with product owners
  • Involved in Strategic Consulting, including business plan & sales strategy development
  • Analyzed qualitative and quantitative data to uncover competition and industry information to drive business revenue
Analytics & QA: Selenium Dynatrace CI/CD (Jenkins) QA automation test management (Jira) Risk Analyzer
SQL Python (basic) M-Query DAX Power BI
Progressive Infotech Pvt. Ltd., New Delhi (India)
7 Monate
2012-03 - 2012-09

Analysis of qualitative and quantitative data

Senior Executive - Inside Sales
Senior Executive - Inside Sales
  • Analyzed qualitative and quantitative data to uncover competition and industry information to drive business revenue
  • Gathered information, analyzed business objectives and solutions and allocated relevant data to different teams
  • Collaborated with different stakeholders to ensure business and technology alignment
MPG Business Information Systems P Ltd, New Delhi (India)
1 Jahr 8 Monate
2010-08 - 2012-03

Research Executive

  • Drive test resourcing, plans and artifacts for all phases of SDLC
  • Execute and evaluate automation scripts and or occasional manual test cases and Isolate, replicate, and report defects and verify defect fixes
  • Conducted workload assessments and devised new operational processes that led to a 40% increase in productivity
Prognosys e Services Pvt. Ltd., New Delhi (India)

Aus- und Weiterbildung

Aus- und Weiterbildung

1 Jahr 4 Monate
2025-01 - heute

AI for SAP CX

Munich
Munich
4 Monate
2024-08 - 2024-11

SAP BTP

Munich
Munich
8 Monate
2022-02 - 2022-09

German B1 Course

Deutsche Akademie, Munich
Deutsche Akademie, Munich
2 Monate
2013-07 - 2013-08

CRM 7.0 EHP 1

Lithan Genovate, Bangalore
Lithan Genovate, Bangalore
3 Jahre 8 Monate
2006-08 - 2010-03

Study - Information Technology

Bachelor (B.Tech), Graphic Era University, Dehradun (India)
Bachelor (B.Tech)
Graphic Era University, Dehradun (India)

Kompetenzen

Kompetenzen

Top-Skills

SAP C4C Acceptance Test Agiles Testen Cloud Engineer Testanalyst

Produkte / Standards / Erfahrungen / Methoden

Leadership
Attention to Detail
Problem Solving
Teamwork
Interpersonal Communication
Selenium
SAP BTP
SAP QA
SAP IBP
SAP Fiori
SAP Sales & Service Cloud
SAP Cloud Integration
SAP S4 HANA
SAP C4C
SAP CX

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