Project Management ? Telecommunications
1&1 Versatel, Germany

Senior Project Management – Key Delivery Management,
NTT Global Data Centers EMEA (former e-shelter), Leading Data Centre Service Provider, Munich, Frankfurt, Berlin, Bonn, Vienna, Germany

• Plan and steer the onboarding of customer specific infrastructure into Data Centre, based on end client contract
• Full Project life cycle project management and coordination with pre-sales department, management and monitoring of quality, risks and issues
• Analyse contractual obligations and support demand management to provide customer specific prerequisites
• Lead Infrastructure transformation projects and delivery
• End to End management
• Coordinate internal and external service provider and teams
• Coordinate migrations and transitions with customer(s)

Project Management (Multiple Concurrent Projects) - Data Centre Consolidation and Migration to 2 new DCs (Germany, France)

• Project & Programme Management Data Centre Consolidation
• Set the overall Data Centre migration/transformation plan
• Set migration wave plan
• Management and monitoring of quality, risks and issues
• Lead Infrastructure transformation projects
• End to End management
• Coordinate internal and external service provider and teams
• Coordinate migrations and transitions with customer (ALLIANZ Germany)

Project Management (Multiple Concurrent Projects)

• Support the decision making process for the banks network redesign to comply with regulations (MaRisk) for LAN/WAN (zoned and segmented network), Network Access Control, PKI etc.)
• 7000+ users, 80+ sites worldwide
• Project planning (Time, Scope, Budget, Resources, Risks, Project Plans etc.) in accordance with the banks standards and specifications
• Identify, plan and manage (inter-)dependencies, risks, issues etc.
• To lead and advice project managers for several subprojects
• Preparing internal documentation for project(s) proposals and related presentations
• Acting as focal point for escalations
• Plan and initiate communication structure
• Act as focal point to or from GPL (Program Management) to the relevant stakeholders
• Support sub project managers in selection and steering of external service providers
• Handover full cluster and project framework to the internal project managers

Project Manager Rollout for international WAN Infrastructure Migration for an Multi-national Industrial Corporation (ThyssenKrupp, EMEA)

To lead and deliver a set of concurrent international migrations:

• Customer-facing role and first-class communication skills are required
• Tracking the networking site lifecycle from order to delivery and supervising engineers
• Lead technical planning sessions (WAN/LAN/inter-carrier NNI etc.)
• Planning, presenting and giving workshops
• Work in accordance with Vodafone methodologies and in particular the agreed Managed Service Governance Framework
• To liaise with relevant stakeholder Management and ensure customer approval of implementation plans
• To coordinate with all relevant staff to ensure availability of necessary resources
• To manage the client relationship
• To assist in the transitioning of implementation delivery activities and responsibilities from the delivery work stream into the BAU structure
• To participate in lessons learned reviews following milestones and assist in the development of a delivery model for the core proposition
• Communicate best practice from this for future implementations
• To transfer best practice knowledge of Customer implementation and transition into other customer Programmes Teams, identifying repeatable and sustainable processes

Service provider change for 180 sites worldwide. Outsourcing for WAN/LAN/WLAN/UCC (Unified Communication and Collaboration) services

To lead and deliver a set of concurrent international projects:

• Outsourcing, Management of external service providers
• Evaluate service partner for Managed Services (WAN, LAN and related)
• Service provider change, plan and support RFP, contract negotiations
• Creation of follow up program and project plans
• Identify and plan overall program and project dependencies
• Analyze service process dependencies and plan process integration
• Co-ordinate the implementation of solutions (EMEA, LAAM)
• Planning a technical proof of concept, creation of acceptance test plans
• Co-ordinate the implementation of solutions
• Site communication, reporting and documentation
• Co-ordinate internal Validation and Qualification processes (GxP)

04/2013 - 07/2013

To lead and deliver a set of concurrent international projects (post merger) 

• Consulting and setting up of Project and Program Management strategies and procedures
• Develop Plans, Policies & Procedures, to develop the TBVC organisational PMO framework related to the projects
• Develop the projects, processes, resources and timescales, co-ordinate the implementation of solutions
• Project management:
  • Developing network infrastructure and implementation guidelines,
  • WAN migration,
  • Network Carve-out, (DNS, DHCP, VPN, VRF etc.)
  • Deployment of WAN optimization (Riverbed),
  • Setting up DMZ,
  • Deployment of RADIUS authorization service,
  • Infrastructure replacement and restructuring for several sites worldwide, including data centres

11/2012 - 03/2013

Responsible for IT infrastructure services within all regions (AMER, APAC, EMEA) in conjunction of an ongoing IT landscape streamlining after an Mergers & Acquisitions process

• Manage IT 2nd level staff in various sites in different countries including responsibility for all related administrative tasks, setting goals and objectives
• Coordinate 2nd level technicians to support 1st level staff to resolve IT infrastructure escalated incidents and problems across all regions Coordination and management of external resources and service providers
• Escalation instance for all problem management tasks.
• Prioritize 2nd level activities based on defined SLA’s
• Contribute actively ideas to improve existing IT processes/services.
• Responsible for the definition of technology roadmaps for implementing new IT Infrastructure Services.
• Contribute in planning and implementation of projects by supporting roll- outs considering objectives, scope, deliverables, budget, time lines and staffing requirements.

Planning and migration of about 150 sites throughout in UK and France

• Infrastructure audits (site surveys)
• Migration and deployment of WAN, LAN, WLAN and VoIP infrastructure
• Includes Data Centre connectivity
• New accounting and billing systems
• Definition, implementation and optimization of operational processes
• External suppliers and service providers in UK
• Infrastructure projects in an international environment
• Network rollout in an international environment
• Analysis, development and implementation of processes in an international environment
• In accordance to IT-Governance and Security guidelines

Professional Project Management to lead and deliver a set of concurrent projects.

• Telecom Network Infrastructure change, nationwide IP Readdressing of agency WAN and Campus
• TEM (Telecom Expense Management)
  Scoping and PM of Telecom Billing System and processes (Mobile, Fixed, Data)
• Deployment and distribution of company wide software
  update IE 9
• Proof of concept for deployment of SAP infrastructure in new Data Centre
• CMI UW (Common Email Inbound Underwriting)
  Provide Email and document scanning workflow
• Provide Web Services Infrastructure to enable the migration to WS and the replacement of CORBA
• Provide UDM (Universal Data Mover) to enable migration from C:D (Connect Direct)
• Remote office WAN/LAN deployment / relocation
• Jboss Provide customized Jboss application server on customer demands

Program/Senior Project Management to lead and deliver a major program of large WAN/LAN customer projects (WAN, LAN, Office, Data Centre relocation and outsourcing, Voice, IPT)

To deliver a range of complex project types within an outsourcing international environment

• Work with sales team on project management offer in pre-sales phase
• Customer facing representing AT&T along the project life
• Creating internal and external progress reporting to an executive audience
• Build and manage virtual project teams
• Manage project team members from different organizations
• Ensuring there is a governance model in place as well as a communication plan
• Analysis and change of processes and structures
• Establishing a reporting structure and escalation process
• Determine and analyse risks to project delivery
• Working in a highly changeable environment
• Turnaround of challenging projects in a given environment
  to success

• WAN/LAN, Relocations, Spain Implementation of
• Monitoring Tools Data Centre, USA, Europe, Asia Server
• Deployment Data Centre, UK Disaster Recovery Data
• Centre decommission, Portugal WAN/Office Relocation, Germany
• WAN/Office Relocation, Austria
• Communication infrastructure PCI compliant Card Payment Services, Austria, Germany, UK
• LAN upgrade, IPSec VPN, UK
• Server replacement and VPN setup, UK, Taiwan
• Change- und Release-Management, ITIL compliant

Senior Project Management for multinational rollout of ADSL, VSAT and GPRS Telecom infrastructure, systems and applications for retail stations in Spain Mainland and Islands, Andorra, Gibraltar, North Africa

Rollout of a new Telecom infrastructure for 700+ retail stations to support the migration to new NCT-T (Non Cash Transaction Terminal) applications

• Full Project life cycle management from inception to successful launch
• Identify and document the project scope and objectives (deliverables, target delivery dates, budget, resources, quality)
• Perform due diligence to determine all customer requirements relevant to the current or existing environment
• Budget (CAPEX and OPEX) and Resource responsibility (>4 Mio US$)
• Determine equipment, services, resources and related work effort (time)
• Perform risk assessment (identification, analyze, probability, impact, mitigation)
• Perform HSSE (Health, Safety, Security, Environment) assessment and accreditation
• Management of various 3rd party suppliers (Spain, Germany, UK, Poland, Italy, France, Portugal)
  
  • Telecom & network suppliers
  • Cabling, logistics, local LAN integration
  • Loyalty card transaction service providers
  • Fleet card and credit card suppliers
  • EPS (Electronic Payment System) supplier
  • Test Lab integration
• International coordination for installations including the complete scope from site surveys until acceptance testing
• Coordination of internal and external customers (COCO, DODO)
• Integration of internal and external support organization access for Spain, Portugal and Germany
• Manage SLA compliance, implement the support processes
• Training and handover to internal and external teams
• Perform post project review and close out (scope, deliverables, outcomes, financials)
• Technical environment:
  ADSL, VSAT, GPRS, WiFi, Meshed Broadband Networks, MPLS, VPN’s (L2 and L3), various Point Of Sale (POS) systems

Management of multiple concurrent projects; Rebranding and Roll-Out of GSM/CDMA Products and Services, Nationwide and Roaming

• Validate and finalize the Wireless 2007 Tactical Plan
• Defining the applications roadmap, validate necessary business models, define all required resources necessary for launch and develop the launch schedule. Service descriptions to develop and distribute to all necessary functions within BTC
• Enable BTC to prepare to support the new service launches
• Manage the Service Planning Phase to move toward attainment of the following business target objectives:
  
  • Providing free Voice Mail service for call completion
  • GSM relaunch: Migrate 70% of TDMA users to the GSM network
  • Launch and expand CDMA roaming capabilities to increase revenues
  • Develop a data product portfolio to increase revenues
• Select the applications and services to be launched during 2007, based on
  
  • Market opportunity (market readiness and profitability – business case)
  • OSS and Support organization readiness and integrity
  • Technical Compatibility
  • Channel readiness
• Interview BTC Senior Executives to understand the overarching strategic and tactical business drivers
• Interview the BTC team that produced the materials to understand the basis of their decisions
• Develop applications launch roadmap with a definition of success criteria
• Identification of all resources necessary for launch
• Develop the launch schedule in a Gant Chart model showing critical path activities
• Review and refine Business Cases, CAPEX / OPEX and Revenue
• Review Market Segments and Target Market Assumptions
• Review Market Demographics for Target Markets and/or Market Trial Geography
• Review of pre-set Revenue/Gross Margin/Market Penetration goals
  
  • TDMA to GSM migration
  • New Users, New products (VAS, Data etc.)
  • Wholesale strategy
• Examine regulation constraints
• Presentation to BTC Executive Committee for approval
• Selection of Executive Sponsor for the execution of the BTC Wireless 2007 Tactical Plan Program
• Review Packaging and Pricing Overview, General Competitive Analysis
• Review Initial Market Feedback Process and Surveys/Questionnaires

Generation Network Services. Development, Planning, Design, Trial and Implementation, Commercial Launch

• Develop Plans, Policies & Procedures, to develop the organizational framework related to the project
• Develop the project, processes, resources and timescales
• Support the sales, marketing and technical teams:
• Service Fulfillment, Sales, Service Order Flow
  
  • Service Assurance, Post Sales
  • Corporate IT, Development of Portals, Billing/Mediation etc.
  • Supply Chain Management
  • Marketing Product Development
  • Marketing Communication
  • Sub-Contractors and Third Party Supplier Management
  • Training
• Co-ordinate the implementation of solutions
• Take ownership of the issues, through root cause analysis and resolution
• Communicate changes and potential risks to the Senior Management
• Develop Training Materials, Conduct training
• Draft, develop and maintain project documentation
• Technical Environment: Nortel MCS 5200 (VoIP/SIP), CS2K, VoIP Peripherals