Project A: Organisational review at the district government of Berlin
Role: Project Lead
Tasks:
Providing various statistical surveys, preparation and facilitation of workshops with managers of 12 district governments, modelling of the future processes with the software application ADONIS.
Achievements:
Providing proposals for improvement of customer processes for 12 district governments.
Project B: Organisational review at the district government of Berlin.
Role: Project member
Tasks:
Preparation and facilitation of workshops with various local ministries, modelling of current and future processes in consideration of public law.
Achievements:
Providing proposals and performance indicators to improve the staffing process of 12 district governments.
Project C: Organisational review at the district government of Duisburg
Role: Project lead
Tasks:
Preparation and facilitation of workshops, modelling current and future processes in consideration of public law, stakeholder and change management.
Achievements:
Providing proposals for improvement of local processes for refugee management.
Project D: Software project
Customer: AGCS (Allianz Group), Munich
Role: Project member, process analyst
Tasks:
Preparation and facilitation of workshops with various international stakeholders, modelling of the current and future international insurance processes.
Achievements:
Delivering the current and future processes including performance indicators for the future software program for international insurance programs.
Further responsibilities at this employer:
Key account management for 30 clients from the public sector using the Business Process Modelling software ADONIS
Conduction of software trainings for customers
Mentoring of junior consultants
Project A: Setup of a HR Shared Service Centre
Role: Project member, change manager
Tasks:
Preparation and facilitation of workshops with various stakeholders, development of a comprehensive strategy of communication for various international target groups.
Achievements:
Rollout of the communication strategy in 10 countries, gain acceptance for the strategy.
Project B: Rollout of Net Promotor Score (NPS) for the evaluation of international customer satisfaction
Role: Project lead, strategic performance manager
Tasks:
Comprehensive preparation of the implementation of NPS, conducting of workshops for international stakeholders, providing statistical data for the management board.
Achievements:
Rollout of NPS in 10 countries.
Project A: Relaunching cooperation of political foundations
Role: Project member
Tasks:
Identify relevant stakeholders from the public and private sector, establish and maintain the network, preparation and facilitation of international workshops.
Achievements:
Having an increasing, valuable and sustainable political network between Germany, Spain and Portugal.
Project B: Restart of the activities of the foundation
Role: Project lead
Tasks:
Office, program and budget management, keep the website up to date, publish political essays, mentoring of colleagues.
Achievements:
Establish the organisational and financial basis for all activities of the foundation
in English/Spanish for intellectual property
Certification
Scrum Master
ITIL-Foundation
Prince2 Practitioner
BPMN 2.0
Adonis Business Process Management Software
Certified Systemic Coaching & Business Mediator
2002-10 - 2007-07
Magister Atrium in Political Science,
Public Law and Ethnology
Ruprecht-Karls University Heidelberg, Grade: 2,1
2004-09 - 2005-04
University of Edinburgh
International Politics & Public Law
2001-10 - 2002-07
Otto-von-Guericke University Magdeburg
Cultural Engineering, Logistic, Knowledge Management, Cultural Science
1991-08 - 2000-07
Merian School Freiburg
A-Level, Grade: 2,3
FURTHER EDUCATION
2019-04 ? 2019-06
Business Mediation by Kommunikationsagentur Berlin
2017-02 - 2017-02
ITIL Foundation by Axelos
2016-06 - 2016-06
BPMN 2.0 for Business Process Management by BOC
2016-04 - 2016-04
Adonis Foundation- & Specialist Training (Software for Business Process Management) by BOC
2016-02 - 2016-02
Scrum Foundation & Master by Exin
2015-07 - 2015-10
Prince2® Foundation & Practitioner by Integrata Berlin
2011-03 - 2011-09
Systemic Coaching by Coaching Spirale Berlin
2010-02 - 2010-08
Business Etiquette by Knigge Akademie Essen
Agile & Systemic Coach
Agile IT Project Management
Scrum & Kanban
Business Mediator
Trainer & Workshop Facilitator for communication & clarification & agile intercultural teamwork
PROFESSIONAL EXPERIENCE:
3 years? experience as Agile Coach & Scrum Master for various Software Projects
7 years? experience as Project Manager for (inter-)national Software Projects
2 years? experience as Senior Consultant for IT- & Business Process Management
Over 10 years? experience in facilitation of trainings, workshops and coaching
KEY STRENGTHS:
Strong intercultural, team & negotiating skills
Excellent analytical, decision making and problem-solving skills
English negotiation skills
OBJECTIVES:
Support as: Agile & Systemic Coach ? Business Mediator ? Trainer ? Workshop Facilitator
Start: Negotiable, max. 4 days/week, Monday ? Thursday
Where: Germany, Switzerland (Zurich)
Publications on request
Versicherung
Energie
IT
Öffentlicher Dienst
Gesundheit
Unternehmensberatung
Project A: Organisational review at the district government of Berlin
Role: Project Lead
Tasks:
Providing various statistical surveys, preparation and facilitation of workshops with managers of 12 district governments, modelling of the future processes with the software application ADONIS.
Achievements:
Providing proposals for improvement of customer processes for 12 district governments.
Project B: Organisational review at the district government of Berlin.
Role: Project member
Tasks:
Preparation and facilitation of workshops with various local ministries, modelling of current and future processes in consideration of public law.
Achievements:
Providing proposals and performance indicators to improve the staffing process of 12 district governments.
Project C: Organisational review at the district government of Duisburg
Role: Project lead
Tasks:
Preparation and facilitation of workshops, modelling current and future processes in consideration of public law, stakeholder and change management.
Achievements:
Providing proposals for improvement of local processes for refugee management.
Project D: Software project
Customer: AGCS (Allianz Group), Munich
Role: Project member, process analyst
Tasks:
Preparation and facilitation of workshops with various international stakeholders, modelling of the current and future international insurance processes.
Achievements:
Delivering the current and future processes including performance indicators for the future software program for international insurance programs.
Further responsibilities at this employer:
Key account management for 30 clients from the public sector using the Business Process Modelling software ADONIS
Conduction of software trainings for customers
Mentoring of junior consultants
Project A: Setup of a HR Shared Service Centre
Role: Project member, change manager
Tasks:
Preparation and facilitation of workshops with various stakeholders, development of a comprehensive strategy of communication for various international target groups.
Achievements:
Rollout of the communication strategy in 10 countries, gain acceptance for the strategy.
Project B: Rollout of Net Promotor Score (NPS) for the evaluation of international customer satisfaction
Role: Project lead, strategic performance manager
Tasks:
Comprehensive preparation of the implementation of NPS, conducting of workshops for international stakeholders, providing statistical data for the management board.
Achievements:
Rollout of NPS in 10 countries.
Project A: Relaunching cooperation of political foundations
Role: Project member
Tasks:
Identify relevant stakeholders from the public and private sector, establish and maintain the network, preparation and facilitation of international workshops.
Achievements:
Having an increasing, valuable and sustainable political network between Germany, Spain and Portugal.
Project B: Restart of the activities of the foundation
Role: Project lead
Tasks:
Office, program and budget management, keep the website up to date, publish political essays, mentoring of colleagues.
Achievements:
Establish the organisational and financial basis for all activities of the foundation
in English/Spanish for intellectual property
Certification
Scrum Master
ITIL-Foundation
Prince2 Practitioner
BPMN 2.0
Adonis Business Process Management Software
Certified Systemic Coaching & Business Mediator
2002-10 - 2007-07
Magister Atrium in Political Science,
Public Law and Ethnology
Ruprecht-Karls University Heidelberg, Grade: 2,1
2004-09 - 2005-04
University of Edinburgh
International Politics & Public Law
2001-10 - 2002-07
Otto-von-Guericke University Magdeburg
Cultural Engineering, Logistic, Knowledge Management, Cultural Science
1991-08 - 2000-07
Merian School Freiburg
A-Level, Grade: 2,3
FURTHER EDUCATION
2019-04 ? 2019-06
Business Mediation by Kommunikationsagentur Berlin
2017-02 - 2017-02
ITIL Foundation by Axelos
2016-06 - 2016-06
BPMN 2.0 for Business Process Management by BOC
2016-04 - 2016-04
Adonis Foundation- & Specialist Training (Software for Business Process Management) by BOC
2016-02 - 2016-02
Scrum Foundation & Master by Exin
2015-07 - 2015-10
Prince2® Foundation & Practitioner by Integrata Berlin
2011-03 - 2011-09
Systemic Coaching by Coaching Spirale Berlin
2010-02 - 2010-08
Business Etiquette by Knigge Akademie Essen
Agile & Systemic Coach
Agile IT Project Management
Scrum & Kanban
Business Mediator
Trainer & Workshop Facilitator for communication & clarification & agile intercultural teamwork
PROFESSIONAL EXPERIENCE:
3 years? experience as Agile Coach & Scrum Master for various Software Projects
7 years? experience as Project Manager for (inter-)national Software Projects
2 years? experience as Senior Consultant for IT- & Business Process Management
Over 10 years? experience in facilitation of trainings, workshops and coaching
KEY STRENGTHS:
Strong intercultural, team & negotiating skills
Excellent analytical, decision making and problem-solving skills
English negotiation skills
OBJECTIVES:
Support as: Agile & Systemic Coach ? Business Mediator ? Trainer ? Workshop Facilitator
Start: Negotiable, max. 4 days/week, Monday ? Thursday
Where: Germany, Switzerland (Zurich)
Publications on request
Versicherung
Energie
IT
Öffentlicher Dienst
Gesundheit
Unternehmensberatung