2017 - 2019: Recruited and managed a network
Role: UK PROGRAM MANAGER
Customer: Alexa Preview
Tasks:
- Recruited and managed a network of over 2000 internal beta testers across the UK. Gathered data to represent the end user experience to drive product readiness and launch decisions.
- Managed the beta programmes for the 6 device launches and supported the French, Italian and Spanish language launches.
- Triaged 15-20 customer issues per week through JIRA, helping to drive resolution with developers. Prevented bugs being released to the market and losing customer confidence.
2015 - 2017: AREA MANAGEMENT
Role: SPECIALITY AREA MANAGER
Customer: Amazon Fresh
Tasks:
- Opened the first Amazon Fresh warehouse outside the US. Focused on developing a workflow path and logical positioning of infrastructure, as well as sustainable best practices.