IT Application Support, Software Development, CRM & API Integration, Process Automation, and QA/Software Testing.
Aktualisiert am 15.09.2026
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 16.09.2026
Verfügbar zu: 100%
davon vor Ort: 100%
IT Application Support 2. Software Development 3. CRM / API Integration
Web Application
CRM
English
fluent
Urdu
fluent
Punjabi
fluent
German
Currently Learning (A2)

Einsatzorte

Einsatzorte

Münster, Westfalen (+50km) Rheine (+50km) Düsseldorf (+50km) Cologne (+50km)
Deutschland
möglich

Projekte

Projekte

7 years 9 months
2019-01 - now

Self-Employed

IT Specialist & CRM Developer
IT Specialist & CRM Developer
  • Provide technical support and application support to international clients and business users.
  • Diagnose and resolve software, CRM, configuration, integration, and connectivity issues.
  • Manage technical issues end-to-end from initial report through troubleshooting, resolution, and documentation.
  • Install, configure, test, and maintain business applications and software.
  • Perform root-cause analysis and investigate application errors and integration failures.
  • Support CRM platforms, business applications, REST APIs, workflows, and third-party integrations.
  • Perform functional and regression testing of web and mobile applications.
  • Reproduce, document, and track software defects and technical issues.
  • Maintain technical documentation, troubleshooting procedures, and resolution notes.
  • Communicate with users and coordinate with technical teams when escalation is required.
  • Prioritize multiple support requests and identify recurring technical problems.
on request
1 year 11 months
2023-08 - 2025-06

High-tech manufacturing

Team Leader, Production & Operations
Team Leader, Production & Operations
  • Provided hands-on technical and operational support in a high-tech manufacturing environment.
  • Troubleshot system, equipment, process, and technical issues and supported timely resolution.
  • Performed root-cause analysis and coordinated corrective actions with technical teams.
  • Supported employees with systems, equipment, technical procedures, and operational processes.
  • Took ownership of reported issues and followed them through to resolution.
  • Escalated complex issues with accurate technical information and documentation.
  • Coordinated with engineering, technical, production, and operational teams to minimize downtime.
  • Maintained accurate technical and operational records.
  • Trained and supported team members on systems, equipment, and technical procedures.
  • Managed multiple priorities in a fast-paced environment.
Northvolt
Sweden
1 year 2 months
2020-06 - 2021-07

Software Engineering

Software Engineer
Software Engineer
  • Developed, maintained, tested, and supported software applications.
  • Diagnosed application problems and investigated software defects.
  • Performed troubleshooting, debugging, functional testing, and regression testing.
  • Worked with clients to understand technical problems and requirements.
  • Documented issues, reproduction steps, technical findings, and resolutions.
  • Collaborated with development and technical teams to resolve application issues
Patronecs
Pakistan
1 year 1 month
2016-11 - 2017-11

Software Engineering

Associate Software Engineer
Associate Software Engineer
  • Supported software development, testing, troubleshooting, and issue resolution.
  • Investigated application problems and assisted with technical fixes.
  • Performed functional testing and documented software defects.
  • Supported client requirements and collaborated with technical teams
AdMaxim
Pakistan

Aus- und Weiterbildung

Aus- und Weiterbildung

Master?s Degree in Information Systems
Uppsala University, Sweden

Bachelor?s Degree in Information Technology
University of Sargodha, Pakistan

CERTIFICATIONS
  • Certified Trainer
  • Certified Scrum Master

Position

Position

IT SUPPORT SPECIALIST | END USER DESKTOP SUPPORT | APPLICATION SUPPORT

Kompetenzen

Kompetenzen

Top-Skills

IT Application Support 2. Software Development 3. CRM / API Integration Web Application CRM

Produkte / Standards / Erfahrungen / Methoden

PROFILE
IT Support professional with 5+ years of experience in technical support, application support, troubleshooting, software testing, and user support. Experienced in diagnosing and resolving hardware and software issues, application errors, configuration problems, and connectivity issues. Skilled in Windows environments, Microsoft 365, desktop and application support, incident resolution, root-cause analysis, technical documentation, issue escalation, and cross-functional collaboration. Experienced in managing technical issues from initial user report through troubleshooting, resolution, documentation, and follow-up. Customer-focused and detail-oriented professional with strong problem-solving and communication skills. Comfortable working independently, managing multiple priorities, and providing hands-on technical support in fast-paced environments.

TECHNICAL SKILLS
  • IT Support: 
    • End User Support, Desktop Support, On-Site Technical Support, IT Helpdesk, Application Support
  • Troubleshooting: 
    • Hardware Troubleshooting, Software Troubleshooting, Windows Support, Application Errors, Configuration Issues, Connectivity Troubleshooting
  • Incident Support: 
    • Incident Management, Issue Tracking, Issue Prioritization, Root-Cause Analysis, Issue Resolution, Escalation, Technical Documentation
  • Systems: 
    • Windows, Microsoft 365, Microsoft Office, Google Workspace, CRM Platforms, Podio CRM
  • Testing: 
    • Functional Testing, Regression Testing, Web Testing, Mobile Testing, Desktop Application Testing, Bug Reporting
  • Integration: 
    • REST APIs, API Integrations, Zapier, Workflow Automation
  • Support Practices: 
    • ?User Communication, End-to-End Issue Ownership, Cross-Functional Collaboration, Technical Training

Einsatzorte

Einsatzorte

Münster, Westfalen (+50km) Rheine (+50km) Düsseldorf (+50km) Cologne (+50km)
Deutschland
möglich

Projekte

Projekte

7 years 9 months
2019-01 - now

Self-Employed

IT Specialist & CRM Developer
IT Specialist & CRM Developer
  • Provide technical support and application support to international clients and business users.
  • Diagnose and resolve software, CRM, configuration, integration, and connectivity issues.
  • Manage technical issues end-to-end from initial report through troubleshooting, resolution, and documentation.
  • Install, configure, test, and maintain business applications and software.
  • Perform root-cause analysis and investigate application errors and integration failures.
  • Support CRM platforms, business applications, REST APIs, workflows, and third-party integrations.
  • Perform functional and regression testing of web and mobile applications.
  • Reproduce, document, and track software defects and technical issues.
  • Maintain technical documentation, troubleshooting procedures, and resolution notes.
  • Communicate with users and coordinate with technical teams when escalation is required.
  • Prioritize multiple support requests and identify recurring technical problems.
on request
1 year 11 months
2023-08 - 2025-06

High-tech manufacturing

Team Leader, Production & Operations
Team Leader, Production & Operations
  • Provided hands-on technical and operational support in a high-tech manufacturing environment.
  • Troubleshot system, equipment, process, and technical issues and supported timely resolution.
  • Performed root-cause analysis and coordinated corrective actions with technical teams.
  • Supported employees with systems, equipment, technical procedures, and operational processes.
  • Took ownership of reported issues and followed them through to resolution.
  • Escalated complex issues with accurate technical information and documentation.
  • Coordinated with engineering, technical, production, and operational teams to minimize downtime.
  • Maintained accurate technical and operational records.
  • Trained and supported team members on systems, equipment, and technical procedures.
  • Managed multiple priorities in a fast-paced environment.
Northvolt
Sweden
1 year 2 months
2020-06 - 2021-07

Software Engineering

Software Engineer
Software Engineer
  • Developed, maintained, tested, and supported software applications.
  • Diagnosed application problems and investigated software defects.
  • Performed troubleshooting, debugging, functional testing, and regression testing.
  • Worked with clients to understand technical problems and requirements.
  • Documented issues, reproduction steps, technical findings, and resolutions.
  • Collaborated with development and technical teams to resolve application issues
Patronecs
Pakistan
1 year 1 month
2016-11 - 2017-11

Software Engineering

Associate Software Engineer
Associate Software Engineer
  • Supported software development, testing, troubleshooting, and issue resolution.
  • Investigated application problems and assisted with technical fixes.
  • Performed functional testing and documented software defects.
  • Supported client requirements and collaborated with technical teams
AdMaxim
Pakistan

Aus- und Weiterbildung

Aus- und Weiterbildung

Master?s Degree in Information Systems
Uppsala University, Sweden

Bachelor?s Degree in Information Technology
University of Sargodha, Pakistan

CERTIFICATIONS
  • Certified Trainer
  • Certified Scrum Master

Position

Position

IT SUPPORT SPECIALIST | END USER DESKTOP SUPPORT | APPLICATION SUPPORT

Kompetenzen

Kompetenzen

Top-Skills

IT Application Support 2. Software Development 3. CRM / API Integration Web Application CRM

Produkte / Standards / Erfahrungen / Methoden

PROFILE
IT Support professional with 5+ years of experience in technical support, application support, troubleshooting, software testing, and user support. Experienced in diagnosing and resolving hardware and software issues, application errors, configuration problems, and connectivity issues. Skilled in Windows environments, Microsoft 365, desktop and application support, incident resolution, root-cause analysis, technical documentation, issue escalation, and cross-functional collaboration. Experienced in managing technical issues from initial user report through troubleshooting, resolution, documentation, and follow-up. Customer-focused and detail-oriented professional with strong problem-solving and communication skills. Comfortable working independently, managing multiple priorities, and providing hands-on technical support in fast-paced environments.

TECHNICAL SKILLS
  • IT Support: 
    • End User Support, Desktop Support, On-Site Technical Support, IT Helpdesk, Application Support
  • Troubleshooting: 
    • Hardware Troubleshooting, Software Troubleshooting, Windows Support, Application Errors, Configuration Issues, Connectivity Troubleshooting
  • Incident Support: 
    • Incident Management, Issue Tracking, Issue Prioritization, Root-Cause Analysis, Issue Resolution, Escalation, Technical Documentation
  • Systems: 
    • Windows, Microsoft 365, Microsoft Office, Google Workspace, CRM Platforms, Podio CRM
  • Testing: 
    • Functional Testing, Regression Testing, Web Testing, Mobile Testing, Desktop Application Testing, Bug Reporting
  • Integration: 
    • REST APIs, API Integrations, Zapier, Workflow Automation
  • Support Practices: 
    • ?User Communication, End-to-End Issue Ownership, Cross-Functional Collaboration, Technical Training

Vertrauen Sie auf Randstad

Im Bereich Freelancing
Im Bereich Arbeitnehmerüberlassung / Personalvermittlung

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