Cloud Operations Specialist | Incident Management | Automation & Cloud Infrastructure Optimization
Aktualisiert am 22.04.2025
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 22.04.2025
Verfügbar zu: 100%
davon vor Ort: 100%
Cloud Infrastructure & Operations
Incident & Fault Management
Automation & Monitoring
English
Business Fluent
German
Intermediate(A2)
Hindi
Business Fluent

Einsatzorte

Einsatzorte

Deutschland
möglich

Projekte

Projekte

2 Jahre 10 Monate
2021-04 - 2024-01

supporting critical transportation applications

Associate Staff Engineer
Associate Staff Engineer

Led a Cloud operations team of 5 engineers in supporting critical transportation applications, directly improving incident resolution time and driving proactive monitoring initiatives.

  • Spearheaded incident management for AWS & Azure cloud environments, achieving 96.99% uptime and a 15% reduction in incident response time
  • Delivered 30+ training sessions, enhancing troubleshooting skills and increasing first-call resolution by 20%
  • Facilitated RCA for 40+ critical incidents, optimizing systems and implementing preventive measures
  • Collaborated with cross-functional teams to optimize cloud infrastructure, improving scalability and resource utilization by 25%
  • Created and maintained 30+ knowledge articles, improving knowledge sharing and reducing resolution time by 30%
  • Acted as the primary liaison for high-profile customers, ensuring effective issue resolution during escalations
  • Managed 5+ Kubernetes clusters (AWS EKS & on-premises), implementing security best practices and reducing downtime by 40%
  • Optimized Terraform-based deployment pipelines, streamlining infrastructure provisioning for 30+ resources and reducing deployment time by 50%
  • Reduced incident recurrence by 20% through post-incident analysis and continuous process improvements

Nagarro GmbH, New Delhi
2 Jahre 11 Monate
2018-05 - 2021-03

configuring and managing Azure monitoring

Software Engineer
Software Engineer

Worked as a cloud support engineer by configuring and managing Azure monitoring for both on-premises and cloud environments, supporting Azure Portal, IaaS, PaaS, and Azure DevOps.

  • Led migrations of on-premises applications to Azure, improving cloud environment efficiency and reducing operational overhead by 30%
  • Provided expert-level support for high-profile clients, maintaining an SLA of 98.99% for critical applications and achieving 100% customer satisfaction
  • Developed 15+ automated monitoring solutions using Azure Metrics and Log Analytics, reducing troubleshooting time by 35%
  • Spearheaded root cause analysis for 20+ recurring incidents, implementing corrective actions and preventing future disruptions
  • Trained 5+ junior engineers, improving team troubleshooting capabilities and achieving a 15% faster resolution rate

TechMahindra, Pune

Aus- und Weiterbildung

Aus- und Weiterbildung

3 Jahre 10 Monate
2013-09 - 2017-06

Bachelor of Computer Engineering

Grade: 2.0, Visvesvaraya Technological University, Belgaum, India
Grade: 2.0
Visvesvaraya Technological University, Belgaum, India

Kompetenzen

Kompetenzen

Top-Skills

Cloud Infrastructure & Operations Incident & Fault Management Automation & Monitoring

Produkte / Standards / Erfahrungen / Methoden

SUMMARY

Accomplished Cloud Operations Engineer with 6 years of experience optimizing cloud infrastructures and resolving high-complexity issues in fast-paced SaaS environments. Proven expertise in AWS, Azure, Kubernetes, Terraform, and CI/CD pipelines. Enhanced team troubleshooting capabilities through strategic mentorship, training, and process improvements. Skilled in driving incident resolution, root cause analysis (RCA), and developing internal documentation to streamline operations. Expert in customer-facing roles, ensuring high-profile client satisfaction with seamless technical support.


SKILLS

  • Cloud Platforms: AWS, Azure, Hybrid Cloud, SaaS
  • IaC & Automation: Terraform, CloudFormation, Azure DevOps
  • Containerization & Orchestration: Kubernetes, Docker, Helm
  • Monitoring & Observability: Grafana, Prometheus, OpenSearch, CloudWatch, Azure Monitor
  • CI/CD & DevOps: Azure DevOps, GitHub Actions
  • Security & Compliance: IAM, RBAC, DevSecOps, Azure Security Centre
  • Root Cause Analysis (RCA): Incident Management, Problem Solving, Process Optimization
  • Log Analysis & Metrics Interpretation: ELK Stack, Azure Log Analytics
  • Tools: Postman, Atlassian Suite, IBM Tools, Lens
  • Scripting & Automation: Bash, PowerShell

Einsatzorte

Einsatzorte

Deutschland
möglich

Projekte

Projekte

2 Jahre 10 Monate
2021-04 - 2024-01

supporting critical transportation applications

Associate Staff Engineer
Associate Staff Engineer

Led a Cloud operations team of 5 engineers in supporting critical transportation applications, directly improving incident resolution time and driving proactive monitoring initiatives.

  • Spearheaded incident management for AWS & Azure cloud environments, achieving 96.99% uptime and a 15% reduction in incident response time
  • Delivered 30+ training sessions, enhancing troubleshooting skills and increasing first-call resolution by 20%
  • Facilitated RCA for 40+ critical incidents, optimizing systems and implementing preventive measures
  • Collaborated with cross-functional teams to optimize cloud infrastructure, improving scalability and resource utilization by 25%
  • Created and maintained 30+ knowledge articles, improving knowledge sharing and reducing resolution time by 30%
  • Acted as the primary liaison for high-profile customers, ensuring effective issue resolution during escalations
  • Managed 5+ Kubernetes clusters (AWS EKS & on-premises), implementing security best practices and reducing downtime by 40%
  • Optimized Terraform-based deployment pipelines, streamlining infrastructure provisioning for 30+ resources and reducing deployment time by 50%
  • Reduced incident recurrence by 20% through post-incident analysis and continuous process improvements

Nagarro GmbH, New Delhi
2 Jahre 11 Monate
2018-05 - 2021-03

configuring and managing Azure monitoring

Software Engineer
Software Engineer

Worked as a cloud support engineer by configuring and managing Azure monitoring for both on-premises and cloud environments, supporting Azure Portal, IaaS, PaaS, and Azure DevOps.

  • Led migrations of on-premises applications to Azure, improving cloud environment efficiency and reducing operational overhead by 30%
  • Provided expert-level support for high-profile clients, maintaining an SLA of 98.99% for critical applications and achieving 100% customer satisfaction
  • Developed 15+ automated monitoring solutions using Azure Metrics and Log Analytics, reducing troubleshooting time by 35%
  • Spearheaded root cause analysis for 20+ recurring incidents, implementing corrective actions and preventing future disruptions
  • Trained 5+ junior engineers, improving team troubleshooting capabilities and achieving a 15% faster resolution rate

TechMahindra, Pune

Aus- und Weiterbildung

Aus- und Weiterbildung

3 Jahre 10 Monate
2013-09 - 2017-06

Bachelor of Computer Engineering

Grade: 2.0, Visvesvaraya Technological University, Belgaum, India
Grade: 2.0
Visvesvaraya Technological University, Belgaum, India

Kompetenzen

Kompetenzen

Top-Skills

Cloud Infrastructure & Operations Incident & Fault Management Automation & Monitoring

Produkte / Standards / Erfahrungen / Methoden

SUMMARY

Accomplished Cloud Operations Engineer with 6 years of experience optimizing cloud infrastructures and resolving high-complexity issues in fast-paced SaaS environments. Proven expertise in AWS, Azure, Kubernetes, Terraform, and CI/CD pipelines. Enhanced team troubleshooting capabilities through strategic mentorship, training, and process improvements. Skilled in driving incident resolution, root cause analysis (RCA), and developing internal documentation to streamline operations. Expert in customer-facing roles, ensuring high-profile client satisfaction with seamless technical support.


SKILLS

  • Cloud Platforms: AWS, Azure, Hybrid Cloud, SaaS
  • IaC & Automation: Terraform, CloudFormation, Azure DevOps
  • Containerization & Orchestration: Kubernetes, Docker, Helm
  • Monitoring & Observability: Grafana, Prometheus, OpenSearch, CloudWatch, Azure Monitor
  • CI/CD & DevOps: Azure DevOps, GitHub Actions
  • Security & Compliance: IAM, RBAC, DevSecOps, Azure Security Centre
  • Root Cause Analysis (RCA): Incident Management, Problem Solving, Process Optimization
  • Log Analysis & Metrics Interpretation: ELK Stack, Azure Log Analytics
  • Tools: Postman, Atlassian Suite, IBM Tools, Lens
  • Scripting & Automation: Bash, PowerShell

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