• Responsible for Business and Requirements Analysis in a large IT Billing Project for implementation of collective collection (Sammelinkasso). The target was the complete replacement of the existing system (Cobol) including all effected applications and processes with a hybrid method (agile and waterfall).
• Analysis of the existing system, all applications and interfaces connected to billing, data flows and process flows.
• Specification and documentation of requirements for the new billing system, review and challenging of business requirements, definition and monitoring of test cases.
• Definition of new interfaces from billing to other modules, backend, frontend applications and file transfers within company or to the customer?s interface.
• Definition of new business processes on basis of existing processes considering the limitations and restrictions of the new application.
• Specification and documentation of change requests.
• Provide project documentation in Jira, Confluence and other formats.

• Responsible for Business and Requirements Analysis of the Medallia Project, focusing on the integration of the application into the existing IT landscape of Consors Finanz.  Involved in the design of B2C and B2B business processes, including the specification and documentation of the relevant interfaces and required data. Delivering the solution design, in conjunction with IT architect, along with the definition of implementation tasks and supporting on testing and UAT.
• Business Analysis for Business Service Monitoring project, which focuses on delivery of a robust end-to-end Service Monitoring solution for entire Consors Finanz.  Responsible for analysis of all business flows and definition of the key business issues and data interfaces.
• Defining a governance guideline, to act as benchmark solution, for all future projects to monitor the customer journey. Requirements specification for monitoring API behavior and performance thru log files monitoring. Classification of log files errors, specification of reporting requirements for Splunk. Selection of an adequate advanced monitoring tool like Dynatrace for overall server monitoring and monitoring of companywide used flat files.
• Support of the integration project of VEB bank into the existing IT environment of Consors Finanz. Documentation of Broker?s API for partner onboarding.
• Requirements engineering for the cash click project. Design the solution for offering end customers a new product to get better condition of their overdraft. Specification of the requirements for online banking app, website, bank billing tool, interface to Bankverlag and for Business Intelligence reporting.
• Requirements Engineering for the Omni-channel Sales Strategy project. Solution design and requirements specification for relevant business data flows and queuing in Kafka. Tender documentation for selecting a solution provider for a customer contact platform database.
• Responsible for the IT demand process, classification of all business requirement requests addressed to IT department and documentation in Clarity tool.

Implementation and configuration of Mcafee Web Gateway at MTU Aero Engines AG München.

• Development of process standards taking into account IT and business strategies as well as business requirements.
• Specifications development for building target applications landscape including its integration into the overall solution
• Development of strategically viable solution design for the value added process within division

Project management in interdisciplinary projects, coordination of business units in the analysis and implementation of projects. Team size up to 15 persons, 9 units and external service provider. Budget planning, reporting and monitoring of project progress, escalation management.

Actual Projects:

• set up of credit card payments for two web shops
  shop.repower.com and shop.plugnroll.com
• set up of Media Asset Management Tool for Marketing
• set up of car sharing tool for the company car pool
• Gather business requirements and further improve the vision for the development of application landscape
• Coordinate the gathering and implementation of business
  requirements and insure their translation in fit-for-purpose IT
  solutions
• Ensure that the projects are delivered on time, within budget, to specification and to the satisfaction of project owners
• Coordinate the procurement and contract management with various suppliers for application activities including periodic
  renewals of licenses or maintenance contracts   
• Actively manage suppliers to deliver against agreed schedules, deliverables and cost commitments
• Ensure that project and system documentation is accurate,
  complete and up-to-date
• Ensure that all applications are operating with optimal
  performance, availability and reliability according to the
  technical specifications, operating procedures and
  security/regulations
• Ensure / supervise the remedy of any anomalies
• Carry out any other tasks requested by line management in the interest of the service
• Ensure effective and timely end-user support, minimizing the adverse impact of incidents and problems on the business and preventing reoccurrence of any such incidents
• IT Business Analyst and Application Manager for risk and
  compliance applications (BWise Nasdaq, Phishme) 
• for Sales, Marketing, Product Management Applications (Online shops, Optimy, Media Asset Management, QuestionPro, Salesforce, Pardot)
• Back up Admin for other applications like Meridian / CAD

• Business Analyst for compensations plans as interface between Business Engineering and Software Development for an incentive performance management system and related CRM systems, Billing, BI, different applications and IT interfaces with more than 5 year job experience in a multinational company
• Co-project management for 10 business units, escalation management.
• Specification, gathering, analyze, management and monitoring of technical and business (sales, marketing, tax, accounting, legal) requirements for various IT service and change requests concerning sales incentive management system from sourcing perspective (compensation plans)
• Identify people and systems impacted by functional and non-functional requirements regarding sales incentives
• Development of business and technical content for the creation of project orders
• Working jointly in projects with IT and business organizations to implement quickly and effective business solutions
• Acquiring, reviewing, and documenting of the technical Service Requests and expectations of organizational units; Proposal of solutions and decision based on the detected needs
• Drive change with related business departments and IT contacts and coordinate project delivery to ensure that the needs of business stakeholders are met on time in budget and quality
• Analyze the overall context of business processes, organizational structures, information technology, identify vulnerabilities and fix them
• Development of optimization proposals regarding implementation or associated business and IT processes
• Drive work delivery with multiple Vendors regarding external implementation of sales incentives requirements (Tech Mahindra, Nice, Syzygy, Ricoh)
• Preparation and presentation of analysis results and decision documents for the management
• Interface/translator to IT, Sales, Marketing, Controlling, Legal and Customer Service concerning the implementation of sales commissions for new and in-life products

• Developing and implementing of new product and business models
• Evaluation and implementation of new revenue potential and commercially attractive ideas
• Design and operational implementation of product launch projects to increase traffic and sales
• Interface between IT, Marketing, Incoming Orders, Billing, Legal and Sales department for product development and implementation
• Documentation of all related product information like contract, price list, data protection, manuals, internal and external process definitions and other product documentation
• Preparation of decisive presentations and product business plans for the management
• Definition, supervision and optimization of product related processes, implementation of change requests regarding product enhancement, development and process improvements
• Managing external service providers or vendors as Komsa AG and ensuring process compatibility
• Implementation of user tests and internal trainings regarding f.e. the use of DSL devices
• Introduction and implementation of add on services or digital business models like telecommunications devices, PC Security packages, e-Books and photo shop, as well as supply and content care of Intranet and company web page

After difficult procurement and translation, the signature legislation of the countries Germany, Austria, Italy and France were compared with the EU Directive 1999/93/EC. In addition, the effects of the differences for cards German manufacturers were represented