IT Consultant, Project Manager and Business Analyst with 18+ years experience in various vertical markets.
Aktualisiert am 14.03.2024
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 14.03.2024
Verfügbar zu: 100%
davon vor Ort: 60%
Projektmanagement
Geschäftsprozessanalyse
Changemanagement
Prozessmanagement
Scrum Master
English
Fluent
French
Intermediate

Einsatzorte

Einsatzorte

Deutschland, Schweiz
möglich

Projekte

Projekte

3 years 6 months
2020-04 - 2023-09

open-source application on a low/no code platform

Consultant, Product Owner, Project Manager, Senior/Lead Business Analyst, SCRUM Master, Business Process Analyst
Consultant, Product Owner, Project Manager, Senior/Lead Business Analyst, SCRUM Master, Business Process Analyst
My role at WHO was wide and varied and included working on multiple projects at different times to support World Health Emergencies. 
  • Product Ownership for an open-source application on a low/no code platform
  • Project Management reporting to executive and senior boards using waterfall, agile and hybrid approaches
  • Senior Business Analysis including managing large workstreams and development vendors using standard business analysis skills through waterfall, agile and hybrid approaches. Additional specific techniques/knowledge employed in some projects include:
    • Creating requirements/user stories/processes for an open-source low code global platform
    • Creating Smart Guidelines into a Digital Adaptation Kit (DAK) from WHO narrative Guidelines for Child Health, to inform and support the development of open-source computable FHIR Implementation Guides and the design and development of a web and mobile solution for android devices built using the Google Android FHIR SDK which supports HL7 FHIR/CQL.
World Health Organisation (WHO)
13 years 9 months
2007-06 - 2021-02

consultancy, programme/project management

Consultant, Project Manager, Senior/Lead Business Analyst, Business Process Analyst
Consultant, Project Manager, Senior/Lead Business Analyst, Business Process Analyst

Working with companies/organisations such as World Health Organisation (WHO), Brit Insurance, Deutsche Bank (DE), AIG Europe, InfoMENTUM, VISA Europe, Ministry of Justice, Legal Services Commission, Financial Services Authority (FSA), Department of Work and Pensions and Houses of Parliament.

  • I provided consultancy, programme/project management and business and process analysis to enable reduced costs, improved efficiency, streamlined and automated business process and workflows, reduced environmental impact in line with government targets and cultural change. Projects include business and IT solutions in a general capacity or specialising in:
    • Open-Source Low Code Platform and Applications
    • Health Guidelines and Clinical Algorithms
    • Web Portal / Mobile Solution Projects (Health Sector)
    • Electronic Discovery Reference Model solutions (eDiscovery / EDRM),
    • Legal and eDiscovery consultancy within corporate organisations,
    • Legal Case / Matter Management Solutions (within Banking and Finance)
    • Electronic Document and Record Management solutions (EDRM),
    • Customer Relationship Management Solutions (CRM).
Freelance Contractor
5 months
2019-10 - 2020-02

Collating and documenting business requirements and approvals

Operational Excellence ? Change ? Senior Project Manager and Lead Business Analyst (London)
Operational Excellence ? Change ? Senior Project Manager and Lead Business Analyst (London)

  • Setting up and identifying budget, steering committee and managing the project for a Workflow Solution to automate the manual workflow and processes for Underwriting Operations globally for onshore and offshore teams (including working with service provider Infosys). 
  • Collating and documenting business requirements and approvals for the end-to-end operation for all classes of business for catastrophe data processing and modelling, all risk processing actions and Finance MI
  • Managing Business Process Optimisation to support automation of workflow through workshops with Underwriters and back office business operations teams and documenting processes and use cases
  • Documenting Management Information and reporting requirements to support better management of service level agreements.
  • Consulting on the Target Operating Model and targets for 2020-22 identifying operational change required in order to achieve targets and structuring a new project portfolio.

Brit Insurance
London
5 months
2019-05 - 2019-09

Ad-hoc small projects/assignments

EMLW Consultancy Ltd.
4 years 7 months
2014-06 - 2018-12

Business requirements management

e-Discovery Project Manager and Senior Business Analyst
e-Discovery Project Manager and Senior Business Analyst

I was working within the Global e-Discovery Services programme reporting to and working with the executive senior management teams to Managing Director levels within e-Discovery, Risk and Control, Legal (incl. External Legal Counsel with various Top 10 Law Firms), HR, Global Technology and Operations, Group Data Protection and Compliance across Deutsche Bank?s global reach. Responsibilities included all project management and business analyst activities and supporting documentation

  • Planning and working closely with US teams managing design, build, testing and implementation of Phase 1 of IBM Atlas Solution including documentation, budget and resource management within UK team.
  • Business requirements management, proof of concept and procurement of IBM Atlas Solution for case management of legal hold, eDiscovery data requests and eDiscovery client services processes.
  • Review of ?as is? process and designing and implementing future state processes for eDiscovery end to end Request Management and interfaces and processes with external vendors (Atos and IBM). This included mapping every eDiscovery process globally using Sparx
  • Designing, implementing and on-going single point of contact for eDiscovery GDPR policy, processes, documentation, quality assurance processes and eDiscovery approvals
  • Design and implementation of DB?s Global eDiscovery governance framework and supporting documentation
  • Project management and business analysis for a global email/digital communications Storage Management Framework solution including process automation and implementation of data retention and data disposition processes and supporting documentation
  • Direct Data Transfer project with external vendors business analysis BA support, system and UAT testing management and deployment
  • Micro Focus Digital Safe enhancements to enable external digital transfer of data to DB
  • Team collaboration and mentoring project managers and business analysts across eDiscovery and within other Global DB Technology teams

Deutsche Bank
5 months
2014-01 - 2014-05

sales and marketing

Executive Manager
Executive Manager
  • Working with clients, suppliers and partner companies carrying out sales and marketing whilst enjoying a ski season
Tignes Heli Ski
6 months
2013-08 - 2014-01

Delivery/Implementation

Business Stakeholder Manager, Project Manager, UAT Manager, Business Process Analyst
Business Stakeholder Manager, Project Manager, UAT Manager, Business Process Analyst
  • As a UAT Manager for the roll out of the European / UK Electronic Document Management Solution, I was responsible for the Test Management ensuring a high level of confidence of the EDRM solution adoption within the business. The role included: Creating and managing the test strategy and planning, test script creation/sign off, resourcing UAT teams, business early adopters, business champions and super users and test reporting.
  • As a Project Manager and Business Process Analyst I was responsible for managing operational process analysis and re-engineering for particularly complex profit centres / lines of business such as Casualty, Accident and Health, Aerospace, Trade Credit and Business Risk (to name a few). Analysis involved processes that span multinational and global markets and international regulations.
    • Delivery/Implementation of an Electronic Document and Records Management Solution
    • Global Operational Process analysis and re-engineering of Insurance profit centres
AIG Europe
8 months
2012-12 - 2013-07

sales and marketing

Executive Manager
Executive Manager
  • Working with clients, suppliers and partner companies carrying out sales and marketing whilst enjoying a ski season
Tignes Heli Ski
5 months
2012-08 - 2012-12

Operational Excellence Document Capture and Document Management

Business Analyst
Business Analyst

The role required detailed business requirements gathering via workshops and focus groups, use case development and acceptance criteria to ensure that the solution delivered against the business requirements and integrated with the document management solution. Reporting to the Programme Manager and IT Programme Manager and working with on and off-shore (Poland and India) teams and suppliers we ensured delivery on time and within budget.

  • Implementation of a Document Capture Solution to support the delivery of an in-house developed EDRM solution for EU
  • Implementation of new business processes across the EU

AIG Europe
4 months
2012-05 - 2012-08

Recovery management and on-going project management

Oracle Programme Manager, PMO Manager
Oracle Programme Manager, PMO Manager

I reported directly to the Client?s Executive Board (TRW, a $16.2bn Automotive organisation) and the InfoMENTUM Executive Board. The programme was managed using Prince 2 and Agile methodology throughout the design and delivery lifecycle. Excellent stakeholder and project team management was key to this project enabling team players to deliver efficiently and effectively and to ensure that scope, budget, governance, planning, issues, technical management, business requirements and acceptance were efficiently managed, setting the customer?s expectations at achievable levels allowing the project to recover and ensure delivery with full customer acceptance. In addition I also set up and managed InfoMENTUM?s in-house Project Management Office (implementing Cloud based Genius Project) for all projects within the organisation

  • InfoMENTUM is an Oracle Gold Partner Consultancy and Software House delivering solutions to optimise the performance of Enterprise Content Management maximising the value of content across entire organisations.
    • Recovery management and on-going project management of a large E-Commerce Cloud based Oracle Solutions Programme
    • Management of on and offshore solution development in India and solution integration to 12 third party organisations and suppliers including developers/designers/software and cloud services suppliers with rollout across Europe and UK
InfoMENTUM
7 months
2011-06 - 2011-12

Project Management

Project Manager and Lead Business Analyst
Project Manager and Lead Business Analyst

I was a Project Management and Lead Business Analyst for several projects within VISA Europe Legal Division. The projects followed the VISA E2E Change Model and Processes. All project planning and management was documented using MS Project, Open Workbench, Clarity and written reports. All projects included excellent time / budget management and excellent communication with stakeholders, board and project boards. All projects achieved budget approval from all boards. Business Analysis for all projects included gathering of business and technical requirements, collation and mapping of business processes and process redesign and working closely with other Visa divisions such as IT, Strategic Business Management and other Visa projects to ensure no conflict of interest and reuse of existing solutions where possible.

  • Delivery of a departmental Legal Case and Document Management Solution
  • Card Design Processes re-engineered and streamlined
  • External Web Client User Interface redesign and development
  • Team Collaboration, mentoring and training business analysts and project managers

VISA Europe
1 year 5 months
2010-02 - 2011-06

EDRMS and Central Postal Hub

Project Manager
Project Manager

Working as a project manager and business analyst I set up and managed the project and carried out all business and process analysis throughout the end to end lifecycle including stakeholder management with MoJ and LSC Board, tender procurement through OGC and OJEU, supplier management and Information Assurance management. The role required strong PM and BA skills with superb organisation to deliver within budget and timescales. The project was successful due to excellent stakeholder management and communication with the project team and a high quality of documentation ensuring that project deliverables at all levels and stages are detailed, clearly understood and deliver to all requirements and business benefits.

  • The Legal Services Commission (LSC) is an executive non-departmental public body set up under the Access to Justice Act 1999 to fund legal and advice services in England and Wales. The Integrated Delivery Programme (IDP) was set up to give legal aid providers simpler processes, increased automation and reduced paperwork so the client will experience a simpler, faster, more transparent process.  
    • EDRMS and Central Postal Hub Solution (Oracle IPM, ODC, UCM integrating to Oracle E-Business Suite R12g, OSSO, OID) procurement and deployment

MINISTRY OF JUSTICE - LEGAL SERVICES COMMISSION (LSC)
1 year 6 months
2009-06 - 2010-11

Enforcement and Procurement

Specialist Evidence Management, Document Management Consultant
Specialist Evidence Management, Document Management Consultant

I worked directly with Retail, Wholesale, Enforcement and Direct Reports business areas to identify process and procedure improvements while conducting audits for compliance and published service level agreements. Guidance was provided on records management queries and issues ensuring new procedure implementation was followed according to procedure and change management programmes.  

  • Specialist Evidence Management, Electronic Document Discovery (EDD) (Autonomy Introspect) and Document Management Consultant
  • The FSA Enforcement Division increased the number of cases it is dealing with now and in the future. In order to manage effectively the vastly higher volume of case management files the Enforcement division invested in a new Evidence Management, Electronic Document Discovery Solution (Autonomy Introspect) and Outsourced Imaging Management solution.  

FINANCIAL SERVICES AUTHORITY (FSA) ? Regulator of all financial services
UK

Aus- und Weiterbildung

Aus- und Weiterbildung

5 months
2018-12 - 2019-04

Ski Instructor Training

Tignes, France
Tignes, France
5 months
2011-12 - 2012-04

Ski Instruction Courses

France
France
  • Completion of a Ski Instructor course to teach children and adults to ski

Kompetenzen

Kompetenzen

Top-Skills

Projektmanagement Geschäftsprozessanalyse Changemanagement Prozessmanagement Scrum Master

Produkte / Standards / Erfahrungen / Methoden

Key Skills and Attributes

Project Management and Business Relationship Skills

  • Delivery of solutions to improve efficiency, reduce cost and stream line processes on time and within budget
  • Target Operating Model Design and Implementation, Strategic Road Maps, Business Strategy, Change Management and Business Transformation
  • Governance and Best Practice Policy Development and Implementation
  • Compliance with Data Protection Act, GDPR, FoIA and Records Management Act following codes of practice
  • Portfolio and Individual management of projects incl. Feasibility, Business Case, Planning/tracking, RAID, Budget, Reporting, Test Strategy, Roll Out Strategy, Warranty, ROI
  • Management of strict Project Gateways and Project Audits (particularly for NGO and Government organisations)
  • Waterfall / Agile SDLC & SCRUM / Lean / Six Sigma Methodology
  • Business Relationship Management and Project Stakeholder Management to COO, CEO, CFO and Managing Director levels
  • Outsourced On/Offshore Vendor/Resource Management, ITT Procurement OGC/OJEU, Request for Proposal, Statement of Work creation and Change Management
  • Working with various Project Management approaches and working with Prince 2


Business Analysis and Testing Management Skills

  • Functional and Non-Functional Business Requirement collation via workshops, interviews, surveys, documentation
  • Use Cases, Acceptance Criteria analysis, Key operating Procedures (KOP), Standard Operating Procedures (SOP), Work Instructions and other associated documentation
  • Working with technical teams to translate requirements to technical requirements and solution design wireframes
  • Business Process and Workflow Mapping, Analysis and Re-Engineering using various applications including BPMN2
  • Decision Logic Management, Clinical algorithm management and Data Dictionaries and Terminology
  • On and Offshore Product Management including proof of concept, design, build support, testing and production
  • Overseeing development phase and SCRUM Master
  • Test Strategy and Management including SIT, UAT, PER, DR, OAT and test script creation
  • Quality and Audit Analysis
  • Solution Training, cultural solution acceptance and Return on Investment analysis once solution has gone live.


Technical Experience

Specialised Systems

  • Oracle IPM/UCM/ODC and OID/OSSO/EBS(CRM)/Oracle Web Services / Salesforce
  • Hummingbird / Open Text / Documentum / Application Xtender
  • HP Autonomy / Introspect / MicroFocus Digital Safe
  • Outsourced and Cloud Open Source Solutions
  • Open-Source Low Code Platforms and Applications
  • INVU DM, Web management, Kofax Software
  • IBM Atlas Legal Matter / Case Management
  • Smart Guideline Digital Adaptation Kits for Google Android FHIR SDK which supports HL7 FHIR/CQL.


General Technical and PM/BA Systems

  • Microsoft O365 and MS Office (incl. MS Outlook, Teams and apps, Word, Excel, PowerPoint, Visio etc.) / Zoom
  • MS Project and Open Workbench
  • MS SharePoint
  • Service Now PPM, CA Clarity for Project Management
  • Azure DevOps
  • Atlassian JIRA
  • HP Application Lifecycle Management
  • Sparx Business Process Mapping and Management / MS Visio

Einsatzorte

Einsatzorte

Deutschland, Schweiz
möglich

Projekte

Projekte

3 years 6 months
2020-04 - 2023-09

open-source application on a low/no code platform

Consultant, Product Owner, Project Manager, Senior/Lead Business Analyst, SCRUM Master, Business Process Analyst
Consultant, Product Owner, Project Manager, Senior/Lead Business Analyst, SCRUM Master, Business Process Analyst
My role at WHO was wide and varied and included working on multiple projects at different times to support World Health Emergencies. 
  • Product Ownership for an open-source application on a low/no code platform
  • Project Management reporting to executive and senior boards using waterfall, agile and hybrid approaches
  • Senior Business Analysis including managing large workstreams and development vendors using standard business analysis skills through waterfall, agile and hybrid approaches. Additional specific techniques/knowledge employed in some projects include:
    • Creating requirements/user stories/processes for an open-source low code global platform
    • Creating Smart Guidelines into a Digital Adaptation Kit (DAK) from WHO narrative Guidelines for Child Health, to inform and support the development of open-source computable FHIR Implementation Guides and the design and development of a web and mobile solution for android devices built using the Google Android FHIR SDK which supports HL7 FHIR/CQL.
World Health Organisation (WHO)
13 years 9 months
2007-06 - 2021-02

consultancy, programme/project management

Consultant, Project Manager, Senior/Lead Business Analyst, Business Process Analyst
Consultant, Project Manager, Senior/Lead Business Analyst, Business Process Analyst

Working with companies/organisations such as World Health Organisation (WHO), Brit Insurance, Deutsche Bank (DE), AIG Europe, InfoMENTUM, VISA Europe, Ministry of Justice, Legal Services Commission, Financial Services Authority (FSA), Department of Work and Pensions and Houses of Parliament.

  • I provided consultancy, programme/project management and business and process analysis to enable reduced costs, improved efficiency, streamlined and automated business process and workflows, reduced environmental impact in line with government targets and cultural change. Projects include business and IT solutions in a general capacity or specialising in:
    • Open-Source Low Code Platform and Applications
    • Health Guidelines and Clinical Algorithms
    • Web Portal / Mobile Solution Projects (Health Sector)
    • Electronic Discovery Reference Model solutions (eDiscovery / EDRM),
    • Legal and eDiscovery consultancy within corporate organisations,
    • Legal Case / Matter Management Solutions (within Banking and Finance)
    • Electronic Document and Record Management solutions (EDRM),
    • Customer Relationship Management Solutions (CRM).
Freelance Contractor
5 months
2019-10 - 2020-02

Collating and documenting business requirements and approvals

Operational Excellence ? Change ? Senior Project Manager and Lead Business Analyst (London)
Operational Excellence ? Change ? Senior Project Manager and Lead Business Analyst (London)

  • Setting up and identifying budget, steering committee and managing the project for a Workflow Solution to automate the manual workflow and processes for Underwriting Operations globally for onshore and offshore teams (including working with service provider Infosys). 
  • Collating and documenting business requirements and approvals for the end-to-end operation for all classes of business for catastrophe data processing and modelling, all risk processing actions and Finance MI
  • Managing Business Process Optimisation to support automation of workflow through workshops with Underwriters and back office business operations teams and documenting processes and use cases
  • Documenting Management Information and reporting requirements to support better management of service level agreements.
  • Consulting on the Target Operating Model and targets for 2020-22 identifying operational change required in order to achieve targets and structuring a new project portfolio.

Brit Insurance
London
5 months
2019-05 - 2019-09

Ad-hoc small projects/assignments

EMLW Consultancy Ltd.
4 years 7 months
2014-06 - 2018-12

Business requirements management

e-Discovery Project Manager and Senior Business Analyst
e-Discovery Project Manager and Senior Business Analyst

I was working within the Global e-Discovery Services programme reporting to and working with the executive senior management teams to Managing Director levels within e-Discovery, Risk and Control, Legal (incl. External Legal Counsel with various Top 10 Law Firms), HR, Global Technology and Operations, Group Data Protection and Compliance across Deutsche Bank?s global reach. Responsibilities included all project management and business analyst activities and supporting documentation

  • Planning and working closely with US teams managing design, build, testing and implementation of Phase 1 of IBM Atlas Solution including documentation, budget and resource management within UK team.
  • Business requirements management, proof of concept and procurement of IBM Atlas Solution for case management of legal hold, eDiscovery data requests and eDiscovery client services processes.
  • Review of ?as is? process and designing and implementing future state processes for eDiscovery end to end Request Management and interfaces and processes with external vendors (Atos and IBM). This included mapping every eDiscovery process globally using Sparx
  • Designing, implementing and on-going single point of contact for eDiscovery GDPR policy, processes, documentation, quality assurance processes and eDiscovery approvals
  • Design and implementation of DB?s Global eDiscovery governance framework and supporting documentation
  • Project management and business analysis for a global email/digital communications Storage Management Framework solution including process automation and implementation of data retention and data disposition processes and supporting documentation
  • Direct Data Transfer project with external vendors business analysis BA support, system and UAT testing management and deployment
  • Micro Focus Digital Safe enhancements to enable external digital transfer of data to DB
  • Team collaboration and mentoring project managers and business analysts across eDiscovery and within other Global DB Technology teams

Deutsche Bank
5 months
2014-01 - 2014-05

sales and marketing

Executive Manager
Executive Manager
  • Working with clients, suppliers and partner companies carrying out sales and marketing whilst enjoying a ski season
Tignes Heli Ski
6 months
2013-08 - 2014-01

Delivery/Implementation

Business Stakeholder Manager, Project Manager, UAT Manager, Business Process Analyst
Business Stakeholder Manager, Project Manager, UAT Manager, Business Process Analyst
  • As a UAT Manager for the roll out of the European / UK Electronic Document Management Solution, I was responsible for the Test Management ensuring a high level of confidence of the EDRM solution adoption within the business. The role included: Creating and managing the test strategy and planning, test script creation/sign off, resourcing UAT teams, business early adopters, business champions and super users and test reporting.
  • As a Project Manager and Business Process Analyst I was responsible for managing operational process analysis and re-engineering for particularly complex profit centres / lines of business such as Casualty, Accident and Health, Aerospace, Trade Credit and Business Risk (to name a few). Analysis involved processes that span multinational and global markets and international regulations.
    • Delivery/Implementation of an Electronic Document and Records Management Solution
    • Global Operational Process analysis and re-engineering of Insurance profit centres
AIG Europe
8 months
2012-12 - 2013-07

sales and marketing

Executive Manager
Executive Manager
  • Working with clients, suppliers and partner companies carrying out sales and marketing whilst enjoying a ski season
Tignes Heli Ski
5 months
2012-08 - 2012-12

Operational Excellence Document Capture and Document Management

Business Analyst
Business Analyst

The role required detailed business requirements gathering via workshops and focus groups, use case development and acceptance criteria to ensure that the solution delivered against the business requirements and integrated with the document management solution. Reporting to the Programme Manager and IT Programme Manager and working with on and off-shore (Poland and India) teams and suppliers we ensured delivery on time and within budget.

  • Implementation of a Document Capture Solution to support the delivery of an in-house developed EDRM solution for EU
  • Implementation of new business processes across the EU

AIG Europe
4 months
2012-05 - 2012-08

Recovery management and on-going project management

Oracle Programme Manager, PMO Manager
Oracle Programme Manager, PMO Manager

I reported directly to the Client?s Executive Board (TRW, a $16.2bn Automotive organisation) and the InfoMENTUM Executive Board. The programme was managed using Prince 2 and Agile methodology throughout the design and delivery lifecycle. Excellent stakeholder and project team management was key to this project enabling team players to deliver efficiently and effectively and to ensure that scope, budget, governance, planning, issues, technical management, business requirements and acceptance were efficiently managed, setting the customer?s expectations at achievable levels allowing the project to recover and ensure delivery with full customer acceptance. In addition I also set up and managed InfoMENTUM?s in-house Project Management Office (implementing Cloud based Genius Project) for all projects within the organisation

  • InfoMENTUM is an Oracle Gold Partner Consultancy and Software House delivering solutions to optimise the performance of Enterprise Content Management maximising the value of content across entire organisations.
    • Recovery management and on-going project management of a large E-Commerce Cloud based Oracle Solutions Programme
    • Management of on and offshore solution development in India and solution integration to 12 third party organisations and suppliers including developers/designers/software and cloud services suppliers with rollout across Europe and UK
InfoMENTUM
7 months
2011-06 - 2011-12

Project Management

Project Manager and Lead Business Analyst
Project Manager and Lead Business Analyst

I was a Project Management and Lead Business Analyst for several projects within VISA Europe Legal Division. The projects followed the VISA E2E Change Model and Processes. All project planning and management was documented using MS Project, Open Workbench, Clarity and written reports. All projects included excellent time / budget management and excellent communication with stakeholders, board and project boards. All projects achieved budget approval from all boards. Business Analysis for all projects included gathering of business and technical requirements, collation and mapping of business processes and process redesign and working closely with other Visa divisions such as IT, Strategic Business Management and other Visa projects to ensure no conflict of interest and reuse of existing solutions where possible.

  • Delivery of a departmental Legal Case and Document Management Solution
  • Card Design Processes re-engineered and streamlined
  • External Web Client User Interface redesign and development
  • Team Collaboration, mentoring and training business analysts and project managers

VISA Europe
1 year 5 months
2010-02 - 2011-06

EDRMS and Central Postal Hub

Project Manager
Project Manager

Working as a project manager and business analyst I set up and managed the project and carried out all business and process analysis throughout the end to end lifecycle including stakeholder management with MoJ and LSC Board, tender procurement through OGC and OJEU, supplier management and Information Assurance management. The role required strong PM and BA skills with superb organisation to deliver within budget and timescales. The project was successful due to excellent stakeholder management and communication with the project team and a high quality of documentation ensuring that project deliverables at all levels and stages are detailed, clearly understood and deliver to all requirements and business benefits.

  • The Legal Services Commission (LSC) is an executive non-departmental public body set up under the Access to Justice Act 1999 to fund legal and advice services in England and Wales. The Integrated Delivery Programme (IDP) was set up to give legal aid providers simpler processes, increased automation and reduced paperwork so the client will experience a simpler, faster, more transparent process.  
    • EDRMS and Central Postal Hub Solution (Oracle IPM, ODC, UCM integrating to Oracle E-Business Suite R12g, OSSO, OID) procurement and deployment

MINISTRY OF JUSTICE - LEGAL SERVICES COMMISSION (LSC)
1 year 6 months
2009-06 - 2010-11

Enforcement and Procurement

Specialist Evidence Management, Document Management Consultant
Specialist Evidence Management, Document Management Consultant

I worked directly with Retail, Wholesale, Enforcement and Direct Reports business areas to identify process and procedure improvements while conducting audits for compliance and published service level agreements. Guidance was provided on records management queries and issues ensuring new procedure implementation was followed according to procedure and change management programmes.  

  • Specialist Evidence Management, Electronic Document Discovery (EDD) (Autonomy Introspect) and Document Management Consultant
  • The FSA Enforcement Division increased the number of cases it is dealing with now and in the future. In order to manage effectively the vastly higher volume of case management files the Enforcement division invested in a new Evidence Management, Electronic Document Discovery Solution (Autonomy Introspect) and Outsourced Imaging Management solution.  

FINANCIAL SERVICES AUTHORITY (FSA) ? Regulator of all financial services
UK

Aus- und Weiterbildung

Aus- und Weiterbildung

5 months
2018-12 - 2019-04

Ski Instructor Training

Tignes, France
Tignes, France
5 months
2011-12 - 2012-04

Ski Instruction Courses

France
France
  • Completion of a Ski Instructor course to teach children and adults to ski

Kompetenzen

Kompetenzen

Top-Skills

Projektmanagement Geschäftsprozessanalyse Changemanagement Prozessmanagement Scrum Master

Produkte / Standards / Erfahrungen / Methoden

Key Skills and Attributes

Project Management and Business Relationship Skills

  • Delivery of solutions to improve efficiency, reduce cost and stream line processes on time and within budget
  • Target Operating Model Design and Implementation, Strategic Road Maps, Business Strategy, Change Management and Business Transformation
  • Governance and Best Practice Policy Development and Implementation
  • Compliance with Data Protection Act, GDPR, FoIA and Records Management Act following codes of practice
  • Portfolio and Individual management of projects incl. Feasibility, Business Case, Planning/tracking, RAID, Budget, Reporting, Test Strategy, Roll Out Strategy, Warranty, ROI
  • Management of strict Project Gateways and Project Audits (particularly for NGO and Government organisations)
  • Waterfall / Agile SDLC & SCRUM / Lean / Six Sigma Methodology
  • Business Relationship Management and Project Stakeholder Management to COO, CEO, CFO and Managing Director levels
  • Outsourced On/Offshore Vendor/Resource Management, ITT Procurement OGC/OJEU, Request for Proposal, Statement of Work creation and Change Management
  • Working with various Project Management approaches and working with Prince 2


Business Analysis and Testing Management Skills

  • Functional and Non-Functional Business Requirement collation via workshops, interviews, surveys, documentation
  • Use Cases, Acceptance Criteria analysis, Key operating Procedures (KOP), Standard Operating Procedures (SOP), Work Instructions and other associated documentation
  • Working with technical teams to translate requirements to technical requirements and solution design wireframes
  • Business Process and Workflow Mapping, Analysis and Re-Engineering using various applications including BPMN2
  • Decision Logic Management, Clinical algorithm management and Data Dictionaries and Terminology
  • On and Offshore Product Management including proof of concept, design, build support, testing and production
  • Overseeing development phase and SCRUM Master
  • Test Strategy and Management including SIT, UAT, PER, DR, OAT and test script creation
  • Quality and Audit Analysis
  • Solution Training, cultural solution acceptance and Return on Investment analysis once solution has gone live.


Technical Experience

Specialised Systems

  • Oracle IPM/UCM/ODC and OID/OSSO/EBS(CRM)/Oracle Web Services / Salesforce
  • Hummingbird / Open Text / Documentum / Application Xtender
  • HP Autonomy / Introspect / MicroFocus Digital Safe
  • Outsourced and Cloud Open Source Solutions
  • Open-Source Low Code Platforms and Applications
  • INVU DM, Web management, Kofax Software
  • IBM Atlas Legal Matter / Case Management
  • Smart Guideline Digital Adaptation Kits for Google Android FHIR SDK which supports HL7 FHIR/CQL.


General Technical and PM/BA Systems

  • Microsoft O365 and MS Office (incl. MS Outlook, Teams and apps, Word, Excel, PowerPoint, Visio etc.) / Zoom
  • MS Project and Open Workbench
  • MS SharePoint
  • Service Now PPM, CA Clarity for Project Management
  • Azure DevOps
  • Atlassian JIRA
  • HP Application Lifecycle Management
  • Sparx Business Process Mapping and Management / MS Visio

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