a digital transformation and compliance venture, and led the end-to-end strategy, product direction, and execution of LexInvo, an AI-enabled e-invoicing platform aligned with EU regulatory requirements
Defined company and product vision, market positioning, and execution roadmap.
Owned end-to-end delivery, spanning business strategy, product definition, technical direction, and go-to-market planning.
Translated complex EU regulatory requirements into a scalable, customer-centric digital solution for SMEs.
Led hands-on execution across product development, validation logic, data models, and process design.
Built governance, prioritization, and delivery structures typically seen in large corporate transformation programs, adapted to a startup environment
Led AI-driven solution design, including:
Training and optimizing Azure Document Intelligence (Doc AI) models to extract structured invoice data with ~95% accuracy
Implementing multimodal LLM workflows for document validation, anomaly detection, and intelligent rule interpretation
Designing validation logic layers combining deterministic business rules with AI-assisted exception handling
Hamburg (Germany)
3 years 10 months
2021-12 - 2025-09
Digital Customer Service Transformation portfolio
DIGITAL CUSTOMER SERVICE TRANSFORMATION LEAD - VICE PRESIDENT
DIGITAL CUSTOMER SERVICE TRANSFORMATION LEAD - VICE PRESIDENT
Led the Digital Customer Service Transformation portfolio, driving omni-channel strategy, CRM migration, and operational excellence initiatives across App, Online Banking, and contact centre platforms
Accountable for roadmap execution, cross-functional stakeholder alignment, and product delivery outcomes across business, technology, and operation
Owned the digital strategy for customer service processes and channel migration (phone/email -> self-service/chatbot/live chat)
Acted as Product Owner for customer-facing digital features and CRM tooling enhancements
Led cross-functional teams (20+ FTE) including business analysts, product specialists, process engineers, and technology vendors
Steered full lifecycle delivery from opportunity assessment -> funding -> build -> rollout -> adoption
Built governance models (steerco cadence, value tracking, KPIs, risk mgmt) ensuring outcome-based delivery
Led change adoption and operational readiness across German customer operations, coordinating rollout across onshore (Germany) and offshore support hubs.
Transformation Impact
Migrated 300+ agents from legacy CRM to Microsoft Dynamics (AFE), improving workflow efficiency and reducing handling time
Achieved 65% shift to digital-first channels, unlocking 15+ FTE in annual capacity and reducing operational costs
Introduced Agile delivery frameworks, cutting delivery cycles from 9-12 months to 3-6 months and lowering costs by 40%
Implemented process mining & VSM to drive prioritization and ROI-based decision-making
Product Ownership & Digital Enhancements
Credit Limit Increase (CLI) redesign -> Introduced self-service feature and segmentation logic for revolver customers, improving efficiency by 80% and increasing revenue per active user
Digital card usage uplift -> Delivered ?unmask card number? capability in App & Online Banking, enabling instant e-commerce payments without the physical card, increasing card usage by 2%
Product Upgrade/Downgrade journey reengineering -> Improved system logic and automation, reducing manual errors and complaints by 90%, improving fulfilment speed and customer satisfaction
Barclays Bank
Hamburg (Germany)
3 years 7 months
2018-06 - 2021-12
DIGITAL TRANSFORMATION SERVICES
TRANSFORMATION MANAGER
TRANSFORMATION MANAGER
Working with deal teams to provide subject matter expertise and industry, offering insights for important client proposals and RFPs.
Managing Complex projects with advanced analytics , process reengineering, application design in collaboration with external third party providers and IT consultants.
Conceptualize a project plan clearly outlining the infrastructure, resources, timelines and phases of the project and establish clear project deliverables.
Managing the programs and the communication aspects of change management related to the digital transformation.
Leading different sales initiatives to promote Lodz (Poland) Center Capabilities within global sales community.
Leading Diversity and Inclusion team which mission is to support diverse workplace.
Delivered Projects:
Transformation Consultant: Lead a team of 6 Process & domain consultants and Business Analysts to conduct Process maturity Assessment for a Global leader in the energy sector in 2 GBS centers located in India and Malysia to: identify improvement opportunities, propose solutions, build best in class processes and quantify benefits. Achieved benefits: 25% of efficiency, 1M Eur savings, 2y ROI.
Shared Service Center Set-up Advisor: Set up a New shared service center for one of the world?s leading beauty companies: Define the scope of processes and countries which activities will be transitioned and performed by the new SSC. Manage transition planning & management, stabilization for smooth operations incl. transformation. Recruitment support (45 candidates interviewed) and talent development.
Transition Manager: Manage end to end, with shift an lift methodology the transition of Finance and accounting departments from 5 European countries to a centralized location for 40+ FTE?s for Online leading marketplaces present in 45+ countries with 20+ brands
Transformation Consultant: Lead a team of of 7 analysts and solution architects to conduct Process maturity assessment for Finance and accounting processes to crave out a transformation roadmap, automate through AI & RPA and monitor organizational performance for One of the biggest groups in the middle east with more than 170 companies in 7+ countries in automotive, retail, finance sectors. Achieved Benefits: 30% of efficiency, 200M AED savings, 5y ROI.
Transformation Consultant: Build and execute transformation roadmap for Order to Cash Processes through Standardization & Harmonization and Automation for a Global manufacturer and distributor of specialized traceability, variable data and product identification equipment for customer in the packaging industry. Achieved Benefits: 20% of efficiency, Decrease of DSO by 1day (worth of 2M EUR)
?Process & Domain Consultant: Define standard processes of Order administration, maintenance & enablement, project accounting processes from 13 EU countries to centralize into new shared service center for Software development and services company providing software solutions for public safety, utilities, communications, transportation, government and security: SSC advisory for new SSC including analyzing areas of improvement and implementing quick wins.
Infosys
Lodz (Poland)
3 years 10 months
2014-08 - 2018-05
FINANCE TRANSFORMATION
PROJECT LEAD & PROCESS OWNER
PROJECT LEAD & PROCESS OWNER
Managed Accounts Receivable (AR) and Accounts Payable (AP) transformation projects, leading process standardization, automation, and efficiency improvements
Led a team of 8+ members as Deputy Team Lead for Accounts Receivable, overseeing day-to-day operations, process documentation, and ERP system transitions
Conducted end-to-end process documentation for finance functions transitioning from France, Tunisia, and Morocco to the Lodz Global Business Services (GBS) center
Played a key role in ERP migrations, including transitions from legacy systems to MS Dynamics and SAP, ensuring smooth adoption and minimal disruptions
Implemented Lean Methodology by introducing process improvement tools such as Hour-by-Hour boards and PDCA, driving operational efficiencies
Led the "Idea Generation" continuous improvement initiative, a Dragon?s Den-style innovation program, empowering employees to propose and develop efficiency-enhancing ideas, cultivating a culture of bottom-up innovation
Infosys
Lodz (Poland)
Aus- und Weiterbildung
Aus- und Weiterbildung
1 year 9 months
2012-10 - 2014-06
Business Administration
Master?s Degree in Business Administration, Bucharest University of Economic Studies (ASE), Romania
Master?s Degree in Business Administration
Bucharest University of Economic Studies (ASE), Romania
Certificates and further training:
Specialization in Strategy (Certificate of Specialization), Harvard Business School Online
12+ years leading large-scale business and digital transformations across banking, shared service centers, and customer experience platforms in Europe & MENA
Proven track record delivering high-stakes migrations, agile transformations, CRM overhauls, and multicountry operating model transitions
Trusted advisor to C-suite and senior leadership; led ?20M+ transformation programs achieving 25?30% efficiency gains
SKILLS:
Transformation Leadership
Process Mining & Automation
Operating Model Redesign
Agile Product Ownership
Product Strategy & MVP Execution
Performance Optimization
Vendor & Senior Stakeholder Management
Multicultural Team Leadership
SYSTEMS & APPLICATIONS:
ERP & CRM: SAP (FI), Microsoft Dynamics (ERP & CRM)
Cloud & AI: Azure (Document Intelligence), AWS
Automation & Analytics: OCR, AI/LLM-assisted extraction, Process Mining
a digital transformation and compliance venture, and led the end-to-end strategy, product direction, and execution of LexInvo, an AI-enabled e-invoicing platform aligned with EU regulatory requirements
Defined company and product vision, market positioning, and execution roadmap.
Owned end-to-end delivery, spanning business strategy, product definition, technical direction, and go-to-market planning.
Translated complex EU regulatory requirements into a scalable, customer-centric digital solution for SMEs.
Led hands-on execution across product development, validation logic, data models, and process design.
Built governance, prioritization, and delivery structures typically seen in large corporate transformation programs, adapted to a startup environment
Led AI-driven solution design, including:
Training and optimizing Azure Document Intelligence (Doc AI) models to extract structured invoice data with ~95% accuracy
Implementing multimodal LLM workflows for document validation, anomaly detection, and intelligent rule interpretation
Designing validation logic layers combining deterministic business rules with AI-assisted exception handling
Hamburg (Germany)
3 years 10 months
2021-12 - 2025-09
Digital Customer Service Transformation portfolio
DIGITAL CUSTOMER SERVICE TRANSFORMATION LEAD - VICE PRESIDENT
DIGITAL CUSTOMER SERVICE TRANSFORMATION LEAD - VICE PRESIDENT
Led the Digital Customer Service Transformation portfolio, driving omni-channel strategy, CRM migration, and operational excellence initiatives across App, Online Banking, and contact centre platforms
Accountable for roadmap execution, cross-functional stakeholder alignment, and product delivery outcomes across business, technology, and operation
Owned the digital strategy for customer service processes and channel migration (phone/email -> self-service/chatbot/live chat)
Acted as Product Owner for customer-facing digital features and CRM tooling enhancements
Led cross-functional teams (20+ FTE) including business analysts, product specialists, process engineers, and technology vendors
Steered full lifecycle delivery from opportunity assessment -> funding -> build -> rollout -> adoption
Built governance models (steerco cadence, value tracking, KPIs, risk mgmt) ensuring outcome-based delivery
Led change adoption and operational readiness across German customer operations, coordinating rollout across onshore (Germany) and offshore support hubs.
Transformation Impact
Migrated 300+ agents from legacy CRM to Microsoft Dynamics (AFE), improving workflow efficiency and reducing handling time
Achieved 65% shift to digital-first channels, unlocking 15+ FTE in annual capacity and reducing operational costs
Introduced Agile delivery frameworks, cutting delivery cycles from 9-12 months to 3-6 months and lowering costs by 40%
Implemented process mining & VSM to drive prioritization and ROI-based decision-making
Product Ownership & Digital Enhancements
Credit Limit Increase (CLI) redesign -> Introduced self-service feature and segmentation logic for revolver customers, improving efficiency by 80% and increasing revenue per active user
Digital card usage uplift -> Delivered ?unmask card number? capability in App & Online Banking, enabling instant e-commerce payments without the physical card, increasing card usage by 2%
Product Upgrade/Downgrade journey reengineering -> Improved system logic and automation, reducing manual errors and complaints by 90%, improving fulfilment speed and customer satisfaction
Barclays Bank
Hamburg (Germany)
3 years 7 months
2018-06 - 2021-12
DIGITAL TRANSFORMATION SERVICES
TRANSFORMATION MANAGER
TRANSFORMATION MANAGER
Working with deal teams to provide subject matter expertise and industry, offering insights for important client proposals and RFPs.
Managing Complex projects with advanced analytics , process reengineering, application design in collaboration with external third party providers and IT consultants.
Conceptualize a project plan clearly outlining the infrastructure, resources, timelines and phases of the project and establish clear project deliverables.
Managing the programs and the communication aspects of change management related to the digital transformation.
Leading different sales initiatives to promote Lodz (Poland) Center Capabilities within global sales community.
Leading Diversity and Inclusion team which mission is to support diverse workplace.
Delivered Projects:
Transformation Consultant: Lead a team of 6 Process & domain consultants and Business Analysts to conduct Process maturity Assessment for a Global leader in the energy sector in 2 GBS centers located in India and Malysia to: identify improvement opportunities, propose solutions, build best in class processes and quantify benefits. Achieved benefits: 25% of efficiency, 1M Eur savings, 2y ROI.
Shared Service Center Set-up Advisor: Set up a New shared service center for one of the world?s leading beauty companies: Define the scope of processes and countries which activities will be transitioned and performed by the new SSC. Manage transition planning & management, stabilization for smooth operations incl. transformation. Recruitment support (45 candidates interviewed) and talent development.
Transition Manager: Manage end to end, with shift an lift methodology the transition of Finance and accounting departments from 5 European countries to a centralized location for 40+ FTE?s for Online leading marketplaces present in 45+ countries with 20+ brands
Transformation Consultant: Lead a team of of 7 analysts and solution architects to conduct Process maturity assessment for Finance and accounting processes to crave out a transformation roadmap, automate through AI & RPA and monitor organizational performance for One of the biggest groups in the middle east with more than 170 companies in 7+ countries in automotive, retail, finance sectors. Achieved Benefits: 30% of efficiency, 200M AED savings, 5y ROI.
Transformation Consultant: Build and execute transformation roadmap for Order to Cash Processes through Standardization & Harmonization and Automation for a Global manufacturer and distributor of specialized traceability, variable data and product identification equipment for customer in the packaging industry. Achieved Benefits: 20% of efficiency, Decrease of DSO by 1day (worth of 2M EUR)
?Process & Domain Consultant: Define standard processes of Order administration, maintenance & enablement, project accounting processes from 13 EU countries to centralize into new shared service center for Software development and services company providing software solutions for public safety, utilities, communications, transportation, government and security: SSC advisory for new SSC including analyzing areas of improvement and implementing quick wins.
Infosys
Lodz (Poland)
3 years 10 months
2014-08 - 2018-05
FINANCE TRANSFORMATION
PROJECT LEAD & PROCESS OWNER
PROJECT LEAD & PROCESS OWNER
Managed Accounts Receivable (AR) and Accounts Payable (AP) transformation projects, leading process standardization, automation, and efficiency improvements
Led a team of 8+ members as Deputy Team Lead for Accounts Receivable, overseeing day-to-day operations, process documentation, and ERP system transitions
Conducted end-to-end process documentation for finance functions transitioning from France, Tunisia, and Morocco to the Lodz Global Business Services (GBS) center
Played a key role in ERP migrations, including transitions from legacy systems to MS Dynamics and SAP, ensuring smooth adoption and minimal disruptions
Implemented Lean Methodology by introducing process improvement tools such as Hour-by-Hour boards and PDCA, driving operational efficiencies
Led the "Idea Generation" continuous improvement initiative, a Dragon?s Den-style innovation program, empowering employees to propose and develop efficiency-enhancing ideas, cultivating a culture of bottom-up innovation
Infosys
Lodz (Poland)
Aus- und Weiterbildung
Aus- und Weiterbildung
1 year 9 months
2012-10 - 2014-06
Business Administration
Master?s Degree in Business Administration, Bucharest University of Economic Studies (ASE), Romania
Master?s Degree in Business Administration
Bucharest University of Economic Studies (ASE), Romania
Certificates and further training:
Specialization in Strategy (Certificate of Specialization), Harvard Business School Online
12+ years leading large-scale business and digital transformations across banking, shared service centers, and customer experience platforms in Europe & MENA
Proven track record delivering high-stakes migrations, agile transformations, CRM overhauls, and multicountry operating model transitions
Trusted advisor to C-suite and senior leadership; led ?20M+ transformation programs achieving 25?30% efficiency gains
SKILLS:
Transformation Leadership
Process Mining & Automation
Operating Model Redesign
Agile Product Ownership
Product Strategy & MVP Execution
Performance Optimization
Vendor & Senior Stakeholder Management
Multicultural Team Leadership
SYSTEMS & APPLICATIONS:
ERP & CRM: SAP (FI), Microsoft Dynamics (ERP & CRM)
Cloud & AI: Azure (Document Intelligence), AWS
Automation & Analytics: OCR, AI/LLM-assisted extraction, Process Mining