IT support, ticket systems,resolving incidents,delivering technical assistance.
Aktualisiert am 08.02.2024
Profil
Mitarbeiter eines Dienstleisters
Verfügbar ab: 08.02.2024
Verfügbar zu: 100%
davon vor Ort: 100%
Skill-Profil eines fest angestellten Mitarbeiters des Dienstleisters

Einsatzorte

Einsatzorte

Deutschland
nicht möglich

Projekte

Projekte

1 Jahr 3 Monate
2022-08 - 2023-10

IT Support Engineer, MOOG GmbH (HCL), Stuttgart, DE (Onsite L1 & L2)

IT Support Engineer
IT Support Engineer
Worked on the Ticket Management System using Service-Now for end-to-end delivery.
? Assisted the employees with the Incident and Request Tickets within the SLA.
? Supported in fixing Windows 10 and IOS-related Issues.
? Supported in managing the events by verifying the AV Equipment.
? Troubleshoot VPN-related issues of the Global Protect application.
? Assisted teams in finding the root cause of the problems and incidents.
? Configured Laptops, Desktops, Tablets, iPhones, Desk phones, & Printer
? Managed user accounts and devices using SCCM to solve incidents.
? Supported the network team regarding (LAN/WLAN) problems.
? Created Knowledge Base (KB) articles to support the team and users.
? Deployed the software using the AirWatch application.
? Rebuild, configure, and repair desktops to support production.
? Assisted the manager with IT process development and execution.
? Communicated with vendors for hardware repair and/or replacement.
? Provided on-site support during troubleshooting or commissioning, both in person and remotely.
Service-Now SLA SCCM Admin Directory Configuration Manager Policy Server VPN Windows 10 IOS LAN/WLAN Profile Management AirWatch SharePoint KB Articles Tablets Xerox Remote Desktop IT Asset Management VOIP VMware

Aus- und Weiterbildung

Aus- und Weiterbildung

2 Jahre 10 Monate
2019-09 - 2022-06

computer Science

ITIL, University of Applied Sciences Emden/Leer, Emden, Germany
ITIL
University of Applied Sciences Emden/Leer, Emden, Germany

Einsatzorte

Einsatzorte

Deutschland
nicht möglich

Projekte

Projekte

1 Jahr 3 Monate
2022-08 - 2023-10

IT Support Engineer, MOOG GmbH (HCL), Stuttgart, DE (Onsite L1 & L2)

IT Support Engineer
IT Support Engineer
Worked on the Ticket Management System using Service-Now for end-to-end delivery.
? Assisted the employees with the Incident and Request Tickets within the SLA.
? Supported in fixing Windows 10 and IOS-related Issues.
? Supported in managing the events by verifying the AV Equipment.
? Troubleshoot VPN-related issues of the Global Protect application.
? Assisted teams in finding the root cause of the problems and incidents.
? Configured Laptops, Desktops, Tablets, iPhones, Desk phones, & Printer
? Managed user accounts and devices using SCCM to solve incidents.
? Supported the network team regarding (LAN/WLAN) problems.
? Created Knowledge Base (KB) articles to support the team and users.
? Deployed the software using the AirWatch application.
? Rebuild, configure, and repair desktops to support production.
? Assisted the manager with IT process development and execution.
? Communicated with vendors for hardware repair and/or replacement.
? Provided on-site support during troubleshooting or commissioning, both in person and remotely.
Service-Now SLA SCCM Admin Directory Configuration Manager Policy Server VPN Windows 10 IOS LAN/WLAN Profile Management AirWatch SharePoint KB Articles Tablets Xerox Remote Desktop IT Asset Management VOIP VMware

Aus- und Weiterbildung

Aus- und Weiterbildung

2 Jahre 10 Monate
2019-09 - 2022-06

computer Science

ITIL, University of Applied Sciences Emden/Leer, Emden, Germany
ITIL
University of Applied Sciences Emden/Leer, Emden, Germany

Vertrauen Sie auf GULP

Im Bereich Freelancing
Im Bereich Arbeitnehmerüberlassung / Personalvermittlung

Fragen?

Rufen Sie uns an +49 89 500316-300 oder schreiben Sie uns:

Das GULP Freelancer-Portal

Direktester geht's nicht! Ganz einfach Freelancer finden und direkt Kontakt aufnehmen.