Worked on the Ticket Management System using Service-Now for end-to-end delivery.
? Assisted the employees with the Incident and Request Tickets within the SLA.
? Supported in fixing Windows 10 and IOS-related Issues.
? Supported in managing the events by verifying the AV Equipment.
? Troubleshoot VPN-related issues of the Global Protect application.
? Assisted teams in finding the root cause of the problems and incidents.
? Configured Laptops, Desktops, Tablets, iPhones, Desk phones, & Printer
? Managed user accounts and devices using SCCM to solve incidents.
? Supported the network team regarding (LAN/WLAN) problems.
? Created Knowledge Base (KB) articles to support the team and users.
? Deployed the software using the AirWatch application.
? Rebuild, configure, and repair desktops to support production.
? Assisted the manager with IT process development and execution.
? Communicated with vendors for hardware repair and/or replacement.
? Provided on-site support during troubleshooting or commissioning, both in person and remotely.