Implement Ansible in running environment. Created Templates, Scripts, Webhooks for the pre-defined prozess chain.

• Network devices: Cisco, Avira, HP
• Monitoring Tool: CheckMK
• Qualitymanagement: eve-NG
• Single-Point-of-truth: Netbox

• Technical leadership of the Field Service Team (10 members, 5 Locations)
• Scheduling, organizing and delegation of network task, changes, on-call service and switch provisioning
• Service guarantee under ITIL guidelines
• Support by ticket handling and documentation process
• Doing of changes upon consultation with other departments

• Customer order completion in scope of LAN, WAN, WLAN (WiFi)
• Consulting and support of customers
• Build-up of complex and redundantly network infrastructure
• Execution of WLAN (WiFi) ? Illumination and create reports

• 1st and 2nd Level Support, Customer Helpdesk
• Replacement of Core- and Access-Switches
• Network re-design by custom-made
• Create Network Reports

• VoIP Phone Refresh
• Transfer from analog to digital connectors
• Actual state analysis (network sockets, cabling, switch ports)
• Target state report (patch lists, to do lists, orders)
• Organize work flow (delivery, configuration, install date)
• Update databases and documentation

• Monitoring and production networks get new ip addresses
• Planning and execute new ip ranges and VLAN?s of 50+ sub networks (DHCP, DNS, Firewall)
• Replacement out-of-service switche
• Create a completly new network documentation
• Installing and configuration of special hard- and software
• Support by other network projects (expansion data center, Windows 10 Roll-out, migration of old devices, labor move)
• Meetings, agreements and cooperation with all sites at europe

• Build-up of an new Customer Service Desk
• Draw, implement and monitoring of process flows
• Build-up knowledge data base
• Ticket dispatching, complaint management, SLA status reports

• Installing and configuration of active and passice network components and VPN connections
• Build-up new networks by customer-made
• Network Report from core, distribution and access switches to round about 3000 network sockets with Pathfinder

• Create new network designs for all sites at germany
• Provide configuration data files and write instruction sheets

• Installing and configure Extreme Switches and Access Points
• Launch Extreme NetSight (Security, Analytics, Control, Management)
• WLAN (WiFi) Illumination report, active & passive

• Operating of an complex infrastructure
• Installation, configuration, launch and administration of:
  • Windows Server 2012R2 (SCOM, WSUS, VAMT, SQL)
  • Software distribution with SCCM 2012R2
  • Backup systems with DPM 2012R2
  • Virtual Server Infrastructure (VMware, Servermigration)
  • Network Infrastructure (MPLS, VPN, LAN, WLAN)
  • Lifecycle, Firewallmigration, Switchreplacement
  • Launch Ticket System (OTRS)
• Maintenance and Troubleshooting:
  • Workplace Field Service (WinXP, Win7, Win10)
  • Active Directory & Group Policy
  • Office 365 Email accounts
  • TK-Systems (OpenScape Business X8)
  • Support of special industry Hard- and Software
• Planning and execute of provider move (MPLS)

• Re-design and renew the backbone network with 2 Cisco ASA, secondary WAN connection and fiber optic cabling
• Integration distribution switche & refurbishment access switche
• Install and maintenance an redundant virtual system of 2 server racks (cabinet) with 3 ESXi-Hosts, 1 Datacore and 4 SANs
• Hands-On during launch time
• Troubleshooting and execute hardware changes
• Integration Wireless LAN Controler with 90 Access Points
• Implementation backup policy with TSM and Veeam

• Kategorisierung und Priorisierung von Incidents
• Planung und Koordination von Change Requests
• Optimierung und Integration neuer Betriebsabläufe
• Erstellen von SLA-Richtlinien
• ITIL ? CMDB Verwaltung
• Ressourcen- und Softwareverwaltung mit SCOM und SCCM
• Bindeglied zwischen Entwickler und Serviceabteilungen

• Ausbau der vorhandenen Infrastruktur (LAN/WLAN)
• Konfiguration und Installation von aktiven und redundanten Netzwerkkomponenten, LWL-Technik
• Implementierung eines flächendeckenden WLANs in mehreren Gebäuden mit Hilfe eines Cisco Wireless Lan ContRolers
• Installation und Konfiguration von ca. 50 Access Points der Modellreihe Cisco Aironet
• Einführung eines Netzwerkmonitoring auf Basis von Cisco Works
• Verwaltung und Reorganisation von Access-Control-Listen (ACL), VLANs und VPN-Zugängen auf einer Cisco ASA
• Technische Koordination sowie Erstellung technischer Dokumentationen und Reports

• Monitoring vom Backbone-Netz und dem RZ mit Hilfe von Nagios und Cacti (24x7)
• Überwachung von Kundenleitungen (24x7)
• IAM-Zugangskontrolle Rechenzentrum
• Störungsannahme und Ticketerstellung