CyberArk PAM Implementation Project at a German State bank
Deployment and Maintenance of CyberArk PAM components
Analysis and Development of Business Application connectors
Business Application Onbarding
? Perform operational day-to-day tasks in CyberArk portal and PrivateArk Client: on-board privileged accounts, manage users, safes, platforms, license
? Perform system maintenance, housekeeping, health checks, troubleshooting
? Deliver Credential Provider environment, install / upgrade AIM agent on Windows and Linux
? Conduct Disaster Recovery drill for CyberArk
? Participate in Vault upgrade, CPM and PVWA components from version 11.4 to 12.2, job
shadowing, attend to CAB meetings, provide test plan, carry out pre- and post-testing
? Participated in primary vault replacement
? Replaced DR vaults
? Engage in projects as an SME: Commvault Commcell integration, ServiceNow integration, ServiceNow CyberArk Connectivity for External Credential Storage
? Participate in development of CyberArk roadmap
? Develop CyberArk playbook / runbooks / how-to documentation
? Liaise with CyberArk support (participate in troubleshooting sessions with vendor)
? Coach junior team member as a Data Administrator in CyberArk portal
? Managed Identities Lifecycle across over 40 corporate IT systems such as AS400, SAP, Oracle Financials, Fineos, iSuite, IT2 Treasury, Rightfax, MoveIT, Genesys, etc.
? Provisioned / deprovisioned access for Joiners, Movers & Leavers in Sailpoint, OKTA, IBM Tivoli Identity Manager
? Created Guest Accounts in Azure Active Directory
? Assigned licenses, created and granted access to MS Teams Channels in MS Teams Admin Center
? Configured Windows Shared Folder / NTFS Folder permissions
? Assigned access to resources by using Active Directory security groups
? Ran reports / updated owners in Varonis DatAdvantage
? Created and updated Role-Based Profiles in Sailpoint
? Encouraged Role-Based Access Control RBAC methodology
? Created resources / granted access to mailboxes / distribution lists / meeting rooms in MS Exchange and Exchange Online via GUI and Powershell scripts
? Provided 2nd Level Support for permission related incidents
? Worked cross-functionally with support teams for diagnosing and resolving user access issues
? Reviewed and maintained department documentation to ensure it reflects current processes and procedures (runbooks, role-based profiles, how-to manuals)
? Created service accounts to on-board to CyberArk / granted users access to CyberArk
? Provided high standard of 1st level technical support for internal business users and external
brokers in English and German
? Met SLA targets for 80% FLR / 60% FCR, 6% phone abandoned rates, 90% target of monthly quality checks and Customer Satisfaction score
? Performed multitasking by Phone-Email-Chat
? Escalated incidents to relevant 2nd Level Support teams when necessary
? Documented technical issues precisely using BMC Remedy tickets
? Completed Quality Checks assessments (calls recordings and incident tickets) on a monthly basis and presented to the team
? Created, updated and distributed relevant support information to the Service Desk team via Knowledge Base submissions
? Represented Service Desk in Transition To Production projects: Windows 10 Foundation, Sitrion, SQL Server 2014, etc.
CyberArk PAM Implementation Project at a German State bank
Deployment and Maintenance of CyberArk PAM components
Analysis and Development of Business Application connectors
Business Application Onbarding
? Perform operational day-to-day tasks in CyberArk portal and PrivateArk Client: on-board privileged accounts, manage users, safes, platforms, license
? Perform system maintenance, housekeeping, health checks, troubleshooting
? Deliver Credential Provider environment, install / upgrade AIM agent on Windows and Linux
? Conduct Disaster Recovery drill for CyberArk
? Participate in Vault upgrade, CPM and PVWA components from version 11.4 to 12.2, job
shadowing, attend to CAB meetings, provide test plan, carry out pre- and post-testing
? Participated in primary vault replacement
? Replaced DR vaults
? Engage in projects as an SME: Commvault Commcell integration, ServiceNow integration, ServiceNow CyberArk Connectivity for External Credential Storage
? Participate in development of CyberArk roadmap
? Develop CyberArk playbook / runbooks / how-to documentation
? Liaise with CyberArk support (participate in troubleshooting sessions with vendor)
? Coach junior team member as a Data Administrator in CyberArk portal
? Managed Identities Lifecycle across over 40 corporate IT systems such as AS400, SAP, Oracle Financials, Fineos, iSuite, IT2 Treasury, Rightfax, MoveIT, Genesys, etc.
? Provisioned / deprovisioned access for Joiners, Movers & Leavers in Sailpoint, OKTA, IBM Tivoli Identity Manager
? Created Guest Accounts in Azure Active Directory
? Assigned licenses, created and granted access to MS Teams Channels in MS Teams Admin Center
? Configured Windows Shared Folder / NTFS Folder permissions
? Assigned access to resources by using Active Directory security groups
? Ran reports / updated owners in Varonis DatAdvantage
? Created and updated Role-Based Profiles in Sailpoint
? Encouraged Role-Based Access Control RBAC methodology
? Created resources / granted access to mailboxes / distribution lists / meeting rooms in MS Exchange and Exchange Online via GUI and Powershell scripts
? Provided 2nd Level Support for permission related incidents
? Worked cross-functionally with support teams for diagnosing and resolving user access issues
? Reviewed and maintained department documentation to ensure it reflects current processes and procedures (runbooks, role-based profiles, how-to manuals)
? Created service accounts to on-board to CyberArk / granted users access to CyberArk
? Provided high standard of 1st level technical support for internal business users and external
brokers in English and German
? Met SLA targets for 80% FLR / 60% FCR, 6% phone abandoned rates, 90% target of monthly quality checks and Customer Satisfaction score
? Performed multitasking by Phone-Email-Chat
? Escalated incidents to relevant 2nd Level Support teams when necessary
? Documented technical issues precisely using BMC Remedy tickets
? Completed Quality Checks assessments (calls recordings and incident tickets) on a monthly basis and presented to the team
? Created, updated and distributed relevant support information to the Service Desk team via Knowledge Base submissions
? Represented Service Desk in Transition To Production projects: Windows 10 Foundation, Sitrion, SQL Server 2014, etc.