Hewlett Packard Enterprise IT Project Manager, Lean Six Sigma Black Belt
Aktualisiert am 31.07.2025
Profil
Freiberufler / Selbstständiger
Remote-Arbeit
Verfügbar ab: 01.09.2025
Verfügbar zu: 100%
davon vor Ort: 100%
Six Sigma Black Belt
Projektmanagement
Cloud Computing
Powerpoint
MS Excel
Programmmanagement
Künstliche Intelligenz

Einsatzorte

Einsatzorte

Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

2023 ? 2025: Client Management / Greenlake process improvement

Tasks:
  • Manage Client Management operational results (KPIs, TCEs) for Central Europe + NWE
  • Drive required process improvements for the Geo within the WW framework
  • Participate / contribute / collaborate in and with WW teams to drive towards mature, efficient, standard processes as the basis for improving operational efficiency and results (GL governance board, Delay Fee process, End of term guide, WISE process refresh)
  • Drive structural improvements (CSS activity alignment project, establish CSS role in the hub)

2021 - 2021: Greenlake improvement project BAIKAL

Tasks:
  • Assess and improve Greenlake delivery (KPI and TCE) for CERTA countries
  • Development and implementation of operating procedures for consumption based delivery

2018 - 2018: Country exits to Partner led and Master Area Partner models

Tasks:
  • Project team member for WW country exits, including building and implementing the Master Area Partner country model
  • Improvements / advancements to the Partner led country model

2015 - 2015: HPI Separation

Tasks:
  • Delivery lead for HPE country exits in Africa / Middle East and migration to partner led services
  • Legal and tax evaluation, IT project business case of consignment stock

2011 - 2011: Small country development project

Tasks:
  • Define Service and logistics flows and programs to enable Service in partner led countries (Africa, Middle East, Far East countries)
  • Consignment stock model evaluation and negotiation with DHL and other vendors

2007 - 2007: ISE implementation of Incident-, Problem-, and Change management

Tasks:
  • As part of an EMEA task force, lead the ISE implementation of the ITIL practices for Incident-, Problem-, and Change management
  • Develop the ITIL based Delivery operating model
  • Drive Operational Excellence (Team lead)

2005 - 2005: Country support delivery improvement project South Africa

Tasks:
  • Lead the RSA country team to assess customer delivery feedback and gaps to desired standard
  • Implement / drive corrective actions


2002 - 2002: E-Ordermanagement

Tasks:
Leadership for HPS F&A Europe E-business activities:
  • European Project Mgmt and solution design lead for ?Support Contract Assistant?, a web application that allows Enterprise Customers to manage their support contracts online. Focus on European country implementation and support model setup (internal and external customers)
  • European Project Mgmt and solution design lead for ?E-Pack?, an application introducing electronic order submittal and documentation delivery for HP channel partners / end customers. Focus on European country implementation and process alignment with current partner business

2000 - 2000: ITIL Service Management

Tasks:

During reorganization of the CES IT organization:

  • Contribute to new organizational Consumer IT setup
  • Lead the team to build a Service Management department, focus on business relationship

1998 - 1998: Customer self service, email support and driver download web Europe

Tasks:

Leading a European / WW team with members in Amsterdam / Boise / Roseville and Atlanta. Achievements:

  • Design and deployment of the HP customer care concept for Europe; focus on operational savings through increasing customer self help while maintaining customer satisfaction level
  • Design and implementation of a localization process. This process is able to process current web information on a daily basis, translate and localize the information for the major European countries / languages. The information is reviewed by customer facing native speakers (call center engineers)
  • Design and implementation of a WW customer e-mail handling process for the consumer organization (CBO). Definition and selection of the necessary tools (KANA), implementation and deployment of the tool WW, building a vendor relationship
  • Design and implementation of a WW HP.com re-router solution for all incoming web site e-mail. Definition and development lead for the tool (GUEST)

1996 - 1996: Internet presence for HP Support Germany

Tasks:
Design and Implementation of the first HP Support Germany Internet web site:
  • Mktg portfolio presentation
  • Reactive support section (HP-UX, patches, windows, printer drivers, FAQs, knowledge base)
  • Repair reception for end customers on the internet. This feature was an end-to-end design from a customer experience and workflow to the complex organizational procedures in the repair center and also updating the order mgmt and tracking systems

Aus- und Weiterbildung

Aus- und Weiterbildung

1972-1981:

High school degree (Abitur)

Gymnasium Rietberg, Germany


1981-1989:

Datentechnik

Diploma in Electrical Engineering (Dipl.-Ing Elektrotechnik, Fachrichtung Datentechnik)

University Paderborn, Germany


Further training and certificates:

  • Project Mgmt / Team Mgmt
  • Greenbelt / Blackbelt Quality training and certification
  • Service Delivery Operations
  • Training on the job
  • Electrotechnical engineering / computer and data technology
  • Technical background (HP-UX support specialist / internet technologies)
  • IT / Business solution design and implementation
  • Solid experience in people and project management
  • Ability to manage multiple tasks in a pressured environment
  • Creative drive to invent new solutions and make them work
  • Multicultural communication and team building in European and world wide teams.
  • Legal and tax aspects around country exits
  • Service line mgmt and Blackbelt WW process improvement projects
  • Greenlake process development in WW teams


Professional career:

04/2025 - 04/2025:


Tasks:

Retired from HPE


2025 - 2025:


Tasks:

Greenlake delivery service line mgmt and WW improvement projects


2021 - 2021:


Tasks:

Country exits / MAP program


2018 - 2018:


Tasks:

Partner led countries ? delivery enablement projects


2015 - 2015:


Tasks:

HPI Separation project (country exits)


2014 - 2014:


Tasks:

MEMA TSD Small Country development


2011 - 2011:


Tasks:

Delivery Excellence / Operational Excellence lead MEMA TSD operational excellence lead


2009 - 2009:


Tasks:

Delivery Excellence / Operational Excellence lead Mgr MEMA business operations


2007 - 2007:


Tasks:

Delivery Excellence / Operational Excellence lead ISE Service line mgmt and improvement projects


2005 - 2005:


Tasks:

Delivery Excellence / Operational Excellence lead Quality Mgr Service & Support Germany


2002 - 2002:


Role: E-business Mgr Finance & Admin Europe


2000 - 2000:


Tasks:

Customer Care Web Team Manager Europe


1998 - 1998:


Role: Internet Program Manager Germany


1989 - 1996:


Place of Work: Ratingen

Role: Team leader Support

Customer: Hewlett-Packard Germany


1989 - 1994:


Place of Work: Ratingen

Role: Technical Support Specialist

Customer: Hewlett-Packard Germany

Einsatzorte

Einsatzorte

Deutschland, Schweiz, Österreich
möglich

Projekte

Projekte

2023 ? 2025: Client Management / Greenlake process improvement

Tasks:
  • Manage Client Management operational results (KPIs, TCEs) for Central Europe + NWE
  • Drive required process improvements for the Geo within the WW framework
  • Participate / contribute / collaborate in and with WW teams to drive towards mature, efficient, standard processes as the basis for improving operational efficiency and results (GL governance board, Delay Fee process, End of term guide, WISE process refresh)
  • Drive structural improvements (CSS activity alignment project, establish CSS role in the hub)

2021 - 2021: Greenlake improvement project BAIKAL

Tasks:
  • Assess and improve Greenlake delivery (KPI and TCE) for CERTA countries
  • Development and implementation of operating procedures for consumption based delivery

2018 - 2018: Country exits to Partner led and Master Area Partner models

Tasks:
  • Project team member for WW country exits, including building and implementing the Master Area Partner country model
  • Improvements / advancements to the Partner led country model

2015 - 2015: HPI Separation

Tasks:
  • Delivery lead for HPE country exits in Africa / Middle East and migration to partner led services
  • Legal and tax evaluation, IT project business case of consignment stock

2011 - 2011: Small country development project

Tasks:
  • Define Service and logistics flows and programs to enable Service in partner led countries (Africa, Middle East, Far East countries)
  • Consignment stock model evaluation and negotiation with DHL and other vendors

2007 - 2007: ISE implementation of Incident-, Problem-, and Change management

Tasks:
  • As part of an EMEA task force, lead the ISE implementation of the ITIL practices for Incident-, Problem-, and Change management
  • Develop the ITIL based Delivery operating model
  • Drive Operational Excellence (Team lead)

2005 - 2005: Country support delivery improvement project South Africa

Tasks:
  • Lead the RSA country team to assess customer delivery feedback and gaps to desired standard
  • Implement / drive corrective actions


2002 - 2002: E-Ordermanagement

Tasks:
Leadership for HPS F&A Europe E-business activities:
  • European Project Mgmt and solution design lead for ?Support Contract Assistant?, a web application that allows Enterprise Customers to manage their support contracts online. Focus on European country implementation and support model setup (internal and external customers)
  • European Project Mgmt and solution design lead for ?E-Pack?, an application introducing electronic order submittal and documentation delivery for HP channel partners / end customers. Focus on European country implementation and process alignment with current partner business

2000 - 2000: ITIL Service Management

Tasks:

During reorganization of the CES IT organization:

  • Contribute to new organizational Consumer IT setup
  • Lead the team to build a Service Management department, focus on business relationship

1998 - 1998: Customer self service, email support and driver download web Europe

Tasks:

Leading a European / WW team with members in Amsterdam / Boise / Roseville and Atlanta. Achievements:

  • Design and deployment of the HP customer care concept for Europe; focus on operational savings through increasing customer self help while maintaining customer satisfaction level
  • Design and implementation of a localization process. This process is able to process current web information on a daily basis, translate and localize the information for the major European countries / languages. The information is reviewed by customer facing native speakers (call center engineers)
  • Design and implementation of a WW customer e-mail handling process for the consumer organization (CBO). Definition and selection of the necessary tools (KANA), implementation and deployment of the tool WW, building a vendor relationship
  • Design and implementation of a WW HP.com re-router solution for all incoming web site e-mail. Definition and development lead for the tool (GUEST)

1996 - 1996: Internet presence for HP Support Germany

Tasks:
Design and Implementation of the first HP Support Germany Internet web site:
  • Mktg portfolio presentation
  • Reactive support section (HP-UX, patches, windows, printer drivers, FAQs, knowledge base)
  • Repair reception for end customers on the internet. This feature was an end-to-end design from a customer experience and workflow to the complex organizational procedures in the repair center and also updating the order mgmt and tracking systems

Aus- und Weiterbildung

Aus- und Weiterbildung

1972-1981:

High school degree (Abitur)

Gymnasium Rietberg, Germany


1981-1989:

Datentechnik

Diploma in Electrical Engineering (Dipl.-Ing Elektrotechnik, Fachrichtung Datentechnik)

University Paderborn, Germany


Further training and certificates:

  • Project Mgmt / Team Mgmt
  • Greenbelt / Blackbelt Quality training and certification
  • Service Delivery Operations
  • Training on the job
  • Electrotechnical engineering / computer and data technology
  • Technical background (HP-UX support specialist / internet technologies)
  • IT / Business solution design and implementation
  • Solid experience in people and project management
  • Ability to manage multiple tasks in a pressured environment
  • Creative drive to invent new solutions and make them work
  • Multicultural communication and team building in European and world wide teams.
  • Legal and tax aspects around country exits
  • Service line mgmt and Blackbelt WW process improvement projects
  • Greenlake process development in WW teams


Professional career:

04/2025 - 04/2025:


Tasks:

Retired from HPE


2025 - 2025:


Tasks:

Greenlake delivery service line mgmt and WW improvement projects


2021 - 2021:


Tasks:

Country exits / MAP program


2018 - 2018:


Tasks:

Partner led countries ? delivery enablement projects


2015 - 2015:


Tasks:

HPI Separation project (country exits)


2014 - 2014:


Tasks:

MEMA TSD Small Country development


2011 - 2011:


Tasks:

Delivery Excellence / Operational Excellence lead MEMA TSD operational excellence lead


2009 - 2009:


Tasks:

Delivery Excellence / Operational Excellence lead Mgr MEMA business operations


2007 - 2007:


Tasks:

Delivery Excellence / Operational Excellence lead ISE Service line mgmt and improvement projects


2005 - 2005:


Tasks:

Delivery Excellence / Operational Excellence lead Quality Mgr Service & Support Germany


2002 - 2002:


Role: E-business Mgr Finance & Admin Europe


2000 - 2000:


Tasks:

Customer Care Web Team Manager Europe


1998 - 1998:


Role: Internet Program Manager Germany


1989 - 1996:


Place of Work: Ratingen

Role: Team leader Support

Customer: Hewlett-Packard Germany


1989 - 1994:


Place of Work: Ratingen

Role: Technical Support Specialist

Customer: Hewlett-Packard Germany

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