2022 ? Present: Salesforce delivery end-to-end for a globally distributed Sales and Service organization

Role: Senior Salesforce Consultant & Delivery Owner

Customer: Statista GmbH - Remote

Tasks:

Brought in to own Salesforce delivery end-to-end for a globally distributed Sales and Service organization with 500+ active Salesforce users across EMEA, APAC, and the Americas.

• Held full ownership of Salesforce across Sales Cloud, Service Cloud, CPQ, Sales Engagement, Knowledge, and Einstein AI for teams in Berlin, London, India, Singapore, Japan, Australia, New York, Los Angeles, and Miami.
• Designed and enforced automation-driven sales and service processes improving first response time, handling time, resolution time, and first-contact closure rates while reducing escalation dependency.
• Increased lead conversion, market penetration, opportunity win rate, and time-to-conversion by restructuring pipeline processes, scoring models, and executive reporting.
• Reduced customer churn by stabilizing post-sale workflows and enforcing consistent data and process discipline across regions.
• Led a train-the-trainer enablement model, working with key users embedded in delivery to scale adoption while maintaining process consistency during iterative rollouts.
• Owned Salesforce delivery in a high-integration ecosystem, coordinating with finance systems, data warehouses, analytics platforms, and central IT teams to ensure maintainable and scalable solutions.
• Handled production incidents, failed releases, and escalations, including rapid triage, stakeholder communication, hot fixes, and structured root-cause resolution.
• Enforced strict release discipline using GitHub-based CI/CD workflows, environment governance, and controlled deployments across testing and production environments.
• Acted as the final decision authority on Salesforce design and delivery, leading workshops, defining MVP scope, preventing scope creep, and ensuring delivery aligned with business value and platform stability.
• Continuously stabilized the platform before onboarding new teams, ensuring Salesforce scaled sustainably as adoption expanded.

2013 ? 2021: Selected Salesforce Consulting & Delivery Engagements

Customer: E.ON Energie Deutschland, ALTEN, Air France, TF1, L?Oréal, Darty

Tasks:

Delivered Salesforce consulting and delivery leadership in enterprise and regulated environments where CRM stability and data integrity were mission-critical.

• Led Salesforce implementations and migrations from legacy systems across sales, service, and operational domains.
• Operated as Consultant, Project Manager, or Product Owner while retaining single-point accountability for delivery outcomes.
• Ran discovery workshops, solution design, and process redesign with senior business and IT stakeholders.
• Controlled data migration, UAT, training, and go-live execution to avoid production instability and adoption failure.
• Acted as the primary coordination point between delivery teams, IT, and business leadership in high-visibility programs.